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The document Print Document owned by 'User' failed to print. error code returned by the print processor: 2147500037

  • Article
  • 08/27/2019

Question

Tuesday, August 27, 2019 9:36 PM

We have a print driver which has this problem since upgrading to windows 10 

It only happens for some documents. The driver is written in C++

This is how the error looks

The document Print Document, owned by Name, failed to print on printer 'Printer1'. Try to print the document again, or restart the print spooler. <o:p></o:p>

Data type: NT EMF 1.008. Size of the spool file in bytes: 628788. Number of bytes printed: 12900. Total number of pages in the document: 6. Number of pages printed: 0. <o:p></o:p>

Client computer: Workstation. Win32 error code returned by the print processor: 2147500037. Unspecified error<o:p></o:p>

How do I troubleshoot this problem?

I have procmon log of working file and non working file. Would this help and what am I looking for?

Do I also need Windbg to troubleshoot. What is the process that I should attach to? Is it splwow64.exe or acroRd32.exe since the print action happens from adobe reader. 

sunDisplay

All replies (3)

Wednesday, August 28, 2019 10:25 AM

HI

“We have a print driver which has this problem since upgrading to windows 10”
1 which method do this user's client computer(win10) connect to printer ?（by using usb cable ,by using wired/wireless  network ,by using   shared printer server )

2can you enter winver in command prompt on win10 computer and look the os version and os version number ?[for example windows 10  enterprise 1809 (os build 17763.316)]

3 what's the detail problematical printer model do you use ?

4 what's problematical printer driver do you use ?

5 if you print a txt file by using the problematicla printer ,will the problem also happen ?

6 when the problem happen ,will there be any log about your issue ?
event viewer\windows logs\
application
system
security
event viewer\windows logs\applications and services logs\microsoft\windows\printservice
event viewer\windows logs\applications and services logs\microsoft\windows\termininalservice-printers
7" Document owned by 'User' failed to print"
did you mean if the document without author ,the document can be printed?

Best Regards
Andy YOU
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Wednesday, August 28, 2019 2:04 PM

There is no external printer. 

1) The Print happens to the shared print driver from a users  workstation. The actual print driver is installed on the windows 2012 R2 server. We have some .NET applications which takes the PCL generated by the driver and converts to TIFF and further processing for display

But the PCL being generated by the print is empty for some documents. I have a feeling the code in the driver is responsible for rendering/rasterizing into PCl fails.  

The output of the driver is a PCL file. In a working file the PCL is good and I can view the PCL with a PCL viewer. But in a non working file I cannot view the PCL or it doesn't have any PCL. I cannot reproduce the problem except on the customers PC. 

This is the error being recorded in event viewer on the server. The printer is shared. It is installed on the server and shared on the workstations. In Proc Monitor should  be looking for spooler.exe issues or 'PRINT TEST' issues? Please suggest

I will get the version build number for windows 10 from the client and update the ticket. 

The document Print Document, owned by TST, failed to print on printer "PRINT TEST'. Try to print the document again, or restart the print spooler.

Data type: NT EMF 1.008. Size of the spool file in bytes: 628788. Number of bytes printed: 12900. Total number of pages in the document: 6. Number of pages printed: 0.

Client computer: LAP05. Win32 error code returned by the print processor: 2147500037. Unspecified error

Case1: PCl fails: Open a 3rd application which is used for signatures,File print to our print driver from the third party application.
Case2: PCl fails:File save from the 3rd party application. Open in Adobe reader and then print to our driver.
Case3: PCL is good.  Open the 3rd application which is used for signatures,File print to Microsoft PDF and then from adobe reader print to our print driver

sunDisplay

Saturday, September 7, 2019 3:23 PM

HI

"But the PCL being generated by the print is empty for some documents. I have a feeling the code in the driver is responsible for rendering/rasterizing into PCl fails. "
8 did you try to install the latest PCL printer driver for your problematical win10 ?
9 did your issue only happen on upgraded win10 ? if you clean install win10 ,will there be no such problem ?

This is the error being recorded in event viewer on the server. The printer is shared. It is installed on the server and shared on the workstations
10 is the printer installed on another workstation then shared to your current problematical win10 ?
  if you clean install win10 and install problematical printer to win10 directly ,will the problem persist ?

Best Regards
Andy YOU
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