Can connect to shared printer. error 0x00000709

Question

_{Tuesday, April 16, 2019 9:40 PM}

We have 2 network printers that are installed on Server 2019. We added them using add local printer to a standard tcp/ip port and shared them. When trying to connect to these printers from a workstation through a share by going to \servername\printer we get error 0x00000709.  I tried the steps in this article which didn't resolve the issue. https://www.thewindowsclub.com/error-0x00000709-try-connect-printer-windows-10

Any additional suggestions would be appreciated. 

All replies (4)

_{Thursday, April 18, 2019 1:58 PM ✅Answered | 1 vote}

This issue has been resolved. I can't explain why we were not able to connect VIA IP address but the issue was resolved following this. https://www.reddit.com/r/sysadmin/comments/2iojmw/followup_to_my_print_server_fail_thread/

The server name was too long. 

_{Wednesday, April 17, 2019 7:10 AM}

Hi,

Please try to access the shared printer via IP address instead of UNC patch and check the result:

1. Press shortcut keys: Win + R to open Run box, enter printers IP address.
2. Click on the shared printers from the result list. Connect to that printer.

Besides, please confirm that if "Operation could not be completed (error 0x00000709)" error when you use a CNAME record for a print server in Windows Server 2008 R2 is helpful:
https://support.microsoft.com/ms-my/help/2546625/operation-could-not-be-completed-error-0x00000709-error-when-you-use-a

Best Regards,
Eve Wang

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_{Wednesday, April 17, 2019 1:19 PM}

Accessed the shared printer VIA \192.168.10.4\printer and we get the same 0x00000709 error. So it seems the steps in that KB wouldn't apply here. 

_{Friday, April 19, 2019 1:54 AM | 1 vote}

Hi,

Thank you for taking the time to share details. Your share might be helpful for other people who has similar problem. 
 
If there is anything else we can do for you, please feel free to let us know.

Best Regards,
Eve Wang

Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact [email protected].