3,540 questions
1 answer
Surface Pro 8 Screen Not Turning On
The system is on: keypad is lighted, I hear the sound of the system coming on, & the camera light for Windows Hello face recognition comes on, but the screen is off/black. I have tried: Ctrl + Shift + Windows + B - nothing, just hear a sound but…
Surface | Surface Pro | Display and screen
asked 2026-01-31T18:12:55.4166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 85%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENI%3C/text%3E%3C/svg%3E)
Natasha Iriah
0
Reputation points
commented 2026-02-02T03:38:47.9+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 80%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENL%3C/text%3E%3C/svg%3E)
Norah-L
3,135
Reputation points Microsoft External Staff
Moderator
2 answers
how do i make the cursor larger and darker?
The cursor and the display screen are the same color, with only a narrow line delineating the arrow. I spend too much time trying to find the cursor because it 'washes' in color with the display screen. Maybe it can be made larger, solid or different?
Surface | Surface Laptop | Display and screen
1,185 questions
asked 2026-02-02T00:00:43.8433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 23%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELE%3C/text%3E%3C/svg%3E)
Lynette Evans
0
Reputation points
answered 2026-02-02T03:34:06.9233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
28,476
Reputation points MVP
Volunteer Moderator
1 answer
Looking for Nvidia GTX 980M driver installation for Surface Studio AIO GEN 1 upgraded
Surface Studio AIO Gen 1 was partially updated when sent into Microsoft for repair. Microsoft changed the motherboard so the NVMe was removable like Gen 2 but is still identified as a Gen 1 machine. The NVMe dies and had to be replaced, on a new install…
Surface | Surface Studio | Display and screen
147 questions
asked 2026-01-28T23:43:44.1333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 77%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMH%3C/text%3E%3C/svg%3E)
Marilyn Hedlund
0
Reputation points
commented 2026-02-02T01:13:03.6866667+00:00
Marilyn Hedlund
0
Reputation points
1 answer
Surface Pro 7 won't turn on, won't reset.
I've got a Surface Pro 7 that had sat unused for quite a while that I now need for a project. It wouldn't power on (as expected) after sitting so long, so I put it on the charger. It still wouldn't power on, even when plugged in, so I left it on the…
Surface | Surface Pro | Power and battery
2,456 questions
asked 2026-02-01T00:53:36.6566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 49%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
Jacin Bailes
0
Reputation points
answered 2026-02-01T23:39:16.0566667+00:00
S.Sengupta
28,476
Reputation points MVP
Volunteer Moderator
2 answers
SurfacePro searching for printer/scanner
Which printer/scanner will work with the latest surface Pro. To be specific, i want to use the full functionality of the scanner and not use the simple Ms Scan app.
Surface | Surface Pro | Install and update
3,351 questions
asked 2026-01-30T17:07:53.29+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 70%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHP%3C/text%3E%3C/svg%3E)
Hille-Paul Schut
0
Reputation points
recommended 2026-02-01T23:10:07.6533333+00:00
S.Sengupta
28,476
Reputation points MVP
Volunteer Moderator
1 answer
pdf x won't open a pdfs that are coded
Bought pdf x and tried to use it on a coded pdf file that needs to be opened in a pdf reader. The pdf x program opened it fined but none of the coding is intact. It's just a generic pdf file. I unistalled it and tried to put Acrobat Reader on instead,…
Surface | Surface Pro | Performance and maintenance
2,264 questions
asked 2026-02-01T16:02:29.28+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 95%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
MWK
0
Reputation points
edited the question 2026-02-01T17:29:42.23+00:00
Gérard Oomens
117.6K
Reputation points
Volunteer Moderator
4 answers
Surface Pro 7+ Recovery Image links are all BMR (Bare Metal Recovery) images — installation media, not recovery images. How can I get the Recovery Image needed?
When clicking on 22-25H2 image links, they all download as BMR and not recovery images needed for my Surface Pro 7+.
Surface | Surface Pro | Install and update
3,351 questions
asked 2026-01-31T03:25:10.48+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 48%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECB%3C/text%3E%3C/svg%3E)
Christine Beck
0
Reputation points
commented 2026-02-01T16:42:33.9633333+00:00
Barb Bowman
80,545
Reputation points MVP
Volunteer Moderator
1 answer
One of the answers was accepted by the question author.
What PDF tool to use for signing docs on my Surface Pro as Adobe Acrobat Professional does not work very well with ARM
Hi, I'm using Adobe Acrobat professional for years. Since I replaced my old Surface Pro with the latest Surface Pro with ARM it does not work. I already installed the emulation version of Adobe but it does not give the 100% usage. Any idea how to fix…
Surface | Surface Pro | Install and update
3,351 questions
asked 2026-02-01T09:28:12.23+00:00
Hille-Paul Schut
0
Reputation points
commented 2026-02-01T16:12:27.0733333+00:00
Hille-Paul Schut
0
Reputation points
4 answers
The location of my Surface 12" is incorrect on my Microsoft Account
The location of my Surface 12" is showing 9 Jackson Avenue, Mickleover, DE3 9AS, England, United Kingdom. How do I correct this? I have set up the correct default location.
Surface | Other
1,358 questions
asked 2025-12-29T16:47:52.2266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 1%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAC%3C/text%3E%3C/svg%3E)
Alistair Clements
0
Reputation points
commented 2026-02-01T14:32:02.1133333+00:00
Barb Bowman
80,545
Reputation points MVP
Volunteer Moderator
2 answers
New second Screen Not working on a Serface laptop
Finally bought a new second screen. All plugged in with a HDMI to USB adapter. The screen flashes up with "No signal" and the sound on my laptop switches off. The Laptop doesn't detect another display. Can you help?
Surface | Surface Laptop | Display and screen
1,185 questions
asked 2026-01-14T13:33:38.5333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 89%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAT%3C/text%3E%3C/svg%3E)
Alice Thorogood
0
Reputation points
answered 2026-02-01T10:18:38.5566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thomas4-N
8,135
Reputation points Microsoft External Staff
Moderator
2 answers
Battery settings not performing as expected
Surface 6 laptop with Windows 11. The main issue is with battery management when the computer is unplugged. What I'm expecting to happen is that I can configure the setting so I can close the lid without performing a full shutdown and have the battery…
Surface | Surface Laptop | Power and battery
973 questions
asked 2026-01-13T19:27:09.4566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 46%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDC%3C/text%3E%3C/svg%3E)
Dylan Chen
0
Reputation points
answered 2026-02-01T10:02:14.0466667+00:00
Thomas4-N
8,135
Reputation points Microsoft External Staff
Moderator
1 answer
Latest softweare update will not let Windows boot. Repeating Windows logo and black screen.
Received notice in Win11 that an update was pending. I approved it. Computer shut down and has done nothing but cycle to Windows logo for the last day. The following do nothing: Ctrl+Alt+Del, Holding On/Off for 30 sec; Holding on/off for 30 and then…
Surface | Surface Pro | Install and update
3,351 questions
asked 2026-02-01T01:16:37.49+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 15%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKC%3C/text%3E%3C/svg%3E)
Kevin Cooksy
0
Reputation points
answered 2026-02-01T01:16:43.0366667+00:00
Q&A Assist
2 answers
How to fix surface laptop 5 that will not turn on
Hello, My surface laptop 5 suddenly stopped turning on. When I press the power button it flashes the windows logo 3 times with the screen glitching and then does not turn on. I took it to a ubreakifix store, they mentioned it might be somthing with the…
Surface | Surface Laptop | Power and battery
973 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 97%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAP%3C/text%3E%3C/svg%3E)
1 answer
My surface wont charge past 49% after changing battery!
Need urgent help.. Gonna keep the backstory short, I have a Microsoft Surface Laptop Studio 1 (i7-11370H, 16 GB RAM, RTX 3050 Ti). Had it for 3-4 years, lately been slow and warm. I took it to service, they cleaned and changed thermal paste. They noticed…
Surface | Surface Studio | Power and battery
78 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 56.00000000000001%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
1 answer
OneDrive file syncing
If I delete a file from my Surface Pro, is it also deleted from my OneDrive?
Surface | Surface Pro | Performance and maintenance
2,264 questions
asked 2026-01-31T20:29:59.14+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 88%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWW%3C/text%3E%3C/svg%3E)
William Warnock
0
Reputation points
answered 2026-01-31T20:37:54.0033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 38%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMP%3C/text%3E%3C/svg%3E)
Marcin Policht
75,580
Reputation points MVP
Volunteer Moderator
1 answer
Bluetooth disappears when there's an update
Every time a new Windows update is available, my Bluetooth completely disappears and cannot be enabled in any way. The only solution is installing the update and restarting the device. Since updates are very frequent and I rely on Bluetooth, this issue…
Surface | Surface Go | Install and update
392 questions
asked 2026-01-31T17:13:56.67+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 69%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EV%3C/text%3E%3C/svg%3E)
Valentina
0
Reputation points
answered 2026-01-31T17:14:06.9766667+00:00
Q&A Assist
1 answer
No boot after wim deployment and bcdboot, only after start boot in WinPE again
Dear forum, we use a PXE boot based installation method to deploy Windows 11 25h2 Professional to our end user devices. The installation was successfull done on hundred of machines from different vendors and different models. On the Surface Pro 10 with…
Surface | Surface Pro | Install and update
3,351 questions
asked 2026-01-31T13:53:17.9533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 30%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
catlover
0
Reputation points
answered 2026-01-31T13:53:33.47+00:00
Q&A Assist
19 answers
Marvell AVASTAR Wireless-AC Network Controller always has an error after sleep
When starting after sleep Marvell AVASTAR Wireless-AC Network Controller always has an error and therefore I have to disabled it and the enabled it to restart the WiFi connection. I do not want to leave network controllers on during sleep. This started…
Surface | Other
1,358 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 22%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 63%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
1 answer
Surface Go 3 says not enough space to install W 11
Hi I have cleared all temp files etc and have 18GB of free space on the SG3. I have tried to download and install Windows 11 numerious times and keep getting the message, not enough space, attached and external drive, blah, blah, blah. Recleared ever…
Surface | Surface Go | Install and update
392 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 63%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERN%3C/text%3E%3C/svg%3E)
3 answers
Surface keyboard does not run
My Keypad/cover does not run, and the surface does not recognize the keyboard. It is an original surface fro septembre 2024
Surface | Accessories | Surface Type Cover
470 questions
asked 2026-01-27T11:51:45.5466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 50%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
ALFONSO MUÑOZ MARTIN
0
Reputation points
commented 2026-01-31T08:29:48.4466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 1%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJC%3C/text%3E%3C/svg%3E)
Johnny Corona
0
Reputation points