1,450 questions
1 answer
Kindle App No Longer Works
Guys, Why is it my kindle app no longer works on my MS surface pro and is there a replacement app
Surface | Other
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 45%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
2 answers
Surface Pro 7 keyboard issues due to software
Every time I turn on my surface pro 7 I have to use the touchscreen to open surface diagnostic and repeatedly test the keyboard until it's recognised and functional. I've done the hard reboot thing, updated drivers etc, cleaned the hardware. It's…
Surface | Accessories | Surface Type Cover
495 questions
asked 2026-08-16T12:57:53.3866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 71%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAB%3C/text%3E%3C/svg%3E)
Andrew Burrell
0
Reputation points
answered 2026-08-17T00:47:35.8133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
31,926
Reputation points MVP
Volunteer Moderator
1 answer
Microsoft Surface Pro Keyboard
I have Microsoft Surface Pro 11th edition. It's only been a year since i got my laptop and the keyboard is peeling from various places. What is a good alternative keyboard which will not peel.
Surface | Accessories | Surface Type Cover
495 questions
asked 2026-08-16T21:30:12.2966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 30%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESQ%3C/text%3E%3C/svg%3E)
Samra Qureshi
0
Reputation points
answered 2026-08-17T00:36:11.64+00:00
S.Sengupta
31,926
Reputation points MVP
Volunteer Moderator
2 answers
Surface repair status
I sent my brand new Surface Pro back for repair. Tracking info from UPS says it arrived 6 days ago, but it still hasn't been scanned by Microsoft to indicate it was received. Is this normal? It's impossible to get anyone on the phone or a chat to…
Surface | Other
1,450 questions
asked 2026-08-16T13:57:06.5+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 12%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIZ%3C/text%3E%3C/svg%3E)
Iva Zovkic
0
Reputation points
answered 2026-08-17T00:31:10.04+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
14,635
Reputation points Microsoft External Staff
Moderator
1 answer
How to fix booting freeze on Surface Pro 9
Please help! As of one week ago, my surface pro nine was completely fine and working just like always as it has for two years. Like always there’s usually a routine update so I let my computer restart and let it update. During the update my screen froze…
Surface | Surface Pro | Performance and maintenance
2,352 questions
asked 2026-08-16T21:45:01.0333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 96%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBW%3C/text%3E%3C/svg%3E)
Ben Weyer
0
Reputation points
answered 2026-08-17T00:17:03.99+00:00
S.Sengupta
31,926
Reputation points MVP
Volunteer Moderator
2 answers
touch screen and pen not working
I've tried everything but can't get my touch screen or pen to work. it's been several months now and I gave up for a while but I really want to get back to drawing and can't find the answer to why its not working. I have a Surface Studio pc, windows 11
Surface | Surface Studio | Performance and maintenance
asked 2026-08-16T22:55:51.18+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 55.00000000000001%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDR%3C/text%3E%3C/svg%3E)
Danna Roberts
0
Reputation points
answered 2026-08-16T23:55:56.3366667+00:00
S.Sengupta
31,926
Reputation points MVP
Volunteer Moderator
3 answers
How do I speak to an actual HUMAN to reopen an old ticket? SH*TTY Battery life.
My SL6 for business has sh*tty battery life. Goes from 80% to 25% in less than an hour on a Zoom call (nothing else being processed). See attached battery report. Got extremely hot during the call. Per dialogue with Claude, to which I uploaded the…
Surface | Surface Pro | Power and battery
2,486 questions
asked 2026-08-12T21:03:30.04+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 59%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKM%3C/text%3E%3C/svg%3E)
Kenneth M. Fagin
0
Reputation points
answered 2026-08-16T18:56:53.5866667+00:00
Kenneth M. Fagin
0
Reputation points
2 answers
surface laptop 4 keyboard issue
When i type using physical keyboard it adds numbers to the text as seen below When 0i t7ype 8us0ing ph7ys0ical ke7yb9oard 0it adds n8umbers t9o the text as seen bel9ow
Surface | Surface Laptop | Performance and maintenance
1,325 questions
asked 2026-08-12T07:22:39.87+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 91%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJF%3C/text%3E%3C/svg%3E)
John Fearon
1
Reputation point
commented 2026-08-16T14:26:08.3966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 15%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAL%3C/text%3E%3C/svg%3E)
Alex-L
10,600
Reputation points Microsoft External Staff
Moderator
2 answers
My surface account is locked, I can't use face ID, My PIN does not work.
It does not give me the option to reset my PIN in the log in screen. I thought someone hacked into it. I send a request to lock my device off, and received a confirmation email. When I click on "more actions" button, trying to unlock it. A…
Surface | Surface Studio | Safety and security
17 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 14.000000000000002%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EXW%3C/text%3E%3C/svg%3E)
1 answer
One of the answers was accepted by the question author.
new battery and battery report issue
Hello, I made my battery changed but once I checked battery report cycle count is 137 and full charge capasity 35.350mWh. I asked my technical point why I have these results with a original brand new battery (at least I paid for that) they replied me…
Surface | Surface Pro | Power and battery
2,486 questions
asked 2025-08-17T01:19:20.6733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 52%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBB%3C/text%3E%3C/svg%3E)
Bora Bilgiç
20
Reputation points
commented 2026-08-16T08:35:14.4066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 13%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHG%3C/text%3E%3C/svg%3E)
Hakan Gorgulu
0
Reputation points
2 answers
Surface Studio 2+ screen flickers and has horizontal lines
Surface Studio 2+ screen flickers and has horizontal lines, problem is intermittent but ends up happening every day. I have followed the instruction on updates etc and according the instruction now need help with repairs. The computer is under warranty.…
Surface | Surface Studio | Display and screen
153 questions
asked 2025-11-07T04:32:15.2766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 7.000000000000001%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBD%3C/text%3E%3C/svg%3E)
Beres Dowdle
5
Reputation points
commented 2026-08-15T10:35:56.6933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 33%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAW%3C/text%3E%3C/svg%3E)
Armel W. GONDA
0
Reputation points
7 answers
One of the answers was accepted by the question author.
Windows issue – Unable to use my computer properly
I am facing an issue while using Windows. The problem occurs repeatedly and I am unable to use the system normally. Please help me identify and fix the issue.
Surface | Other
1,450 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 49%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDC%3C/text%3E%3C/svg%3E)
2 answers
How do I backup computer to a thumb drive
I am having my computer replaced. How do I backup the computer to thumb drive first?
Surface | Surface Pro | Install and update
3,396 questions
asked 2026-08-14T22:49:02.7866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 66%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
vikki teeman
0
Reputation points
answered 2026-08-15T00:04:44.21+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 38%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMP%3C/text%3E%3C/svg%3E)
Marcin Policht
102.7K
Reputation points MVP
Volunteer Moderator
2 answers
Camera issue with Surface Pro, 11th Edition
Cameras Front and Back start normal. When I try to take a picture or video I get an error message that photo or video cannot be saved. Error code:0xA00F4250<PhotoCaptureStartFailed> (0x80070428). Also when I run the troubleshooter I get a No camera…
Surface | Surface Pro | Sound and camera
712 questions
asked 2025-10-22T01:08:45.8533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 9%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
Michail Malles
0
Reputation points
commented 2026-08-14T16:29:51.3266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 84%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDM%3C/text%3E%3C/svg%3E)
Deanna Matzanke
0
Reputation points
2 answers
Realtek AudioProcessingObject Driver Update (13.4329.2249.712) made my microphone stop working
I work for a company that uses surface pros. Every single one that received this update. Realtek AudioProcessingObject Driver Update (13.4329.2249.712), the microphone stopped working. It shows up. Its in sound settings. Though I do a microphone test,…
Surface | Surface Pro | Sound and camera
712 questions
asked 2026-06-30T01:37:02.3833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 81%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAZ%3C/text%3E%3C/svg%3E)
Arturo Zamora
0
Reputation points
commented 2026-08-14T16:14:22.5466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 88%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZS%3C/text%3E%3C/svg%3E)
Zak Santos
0
Reputation points
1 answer
Warranty downgraded
I purchased a Surface Laptop Studio in March 2022 together with 4-year Microsoft Complete, including accidental damage cover. The laptop subsequently developed serious operating problems and was replaced by Microsoft. This was not an accidental-damage…
Surface | Other
1,450 questions
asked 2026-08-13T09:32:44.2666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 25%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGH%3C/text%3E%3C/svg%3E)
Guy Hutchins
0
Reputation points
edited a comment 2026-08-14T08:30:04.5533333+00:00
Clary-N
14,635
Reputation points Microsoft External Staff
Moderator
1 answer
drm ebooks on surface pro
Does any know how to read DRM ebooks when offline on a Surface Pro 13th edition with Snapdragon? I used to use Windows Kindle app but it doesn't appear to be supported by the the ARM processor. and now my I can't read during my lunch hour because I…
Surface | Surface Laptop | Install and update
887 questions
asked 2026-08-13T07:19:48.9966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 3%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EL%3C/text%3E%3C/svg%3E)
Longwayhomehq
0
Reputation points
commented 2026-08-14T04:25:41.8+00:00
Longwayhomehq
0
Reputation points
1 answer
Surface pro 4 turns on but shows a red bar and an unlocked lock icon with no way to go to go to the UEFI screen
Hello, My Surface pro 4 turns on but shows a red bar and an unlocked lock icon. I already read about the solution of keeping the power an volume button to go to the UEFI screen. But it does not work. I really need help to have access to my files. Please…
Surface | Surface Pro | Power and battery
2,486 questions
asked 2026-08-13T11:42:44.9133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 1%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
san
0
Reputation points
answered 2026-08-14T02:05:11.4166667+00:00
S.Sengupta
31,926
Reputation points MVP
Volunteer Moderator
2 answers
dvd/cd external drive not recognized by laptop
I have a ASUS Vivobook laptop. I have an toexternal cd/dvd drive connected to the laptop. I put a data disc in the drive and the laptop does not recognize the drive. What steps do I need to take to get this fixed?
Surface | Surface Laptop | Performance and maintenance
1,325 questions
asked 2026-08-13T14:13:34.13+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 43%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
John Macco
0
Reputation points
answered 2026-08-14T01:56:18.19+00:00
S.Sengupta
31,926
Reputation points MVP
Volunteer Moderator
2 answers
Open Outlook
Purchased new surface pro and excepted invite on family plan, but cannot open outlook.
Surface | Surface Pro | Install and update
3,396 questions
asked 2026-08-12T03:31:20.02+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 7.000000000000001%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDM%3C/text%3E%3C/svg%3E)
Donnie Meister
0
Reputation points
commented 2026-08-13T12:22:11.3266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
8,505
Reputation points Microsoft External Staff
Moderator