407 questions
1 answer
Cpu Surface book 3 limitado en bateria a 0.40ghz
Tengo la surface book 3, 15" i7-1065G7 1.30ghz 32gb ram nvidia quatro rtx 3000 with Max-Q Designs, windows 11 Pro instalado desde 0, el problema es que cuando está desconectada de la corriente el procesador baja a 0.40ghz y es demasiado lenta, ya…
Surface | Surface Book | Performance and maintenance
asked 2026-06-02T17:20:11.95+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 22%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELF%3C/text%3E%3C/svg%3E)
Luis Fernández
0
Reputation points
commented 2026-06-11T00:18:31.97+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
30,891
Reputation points MVP
Volunteer Moderator
2 answers
Microsoft Sculpt Ergonomic Mouse cannot be connected without its original USB dongle.
Kindly be informed that the dongle is broken and i don't want to lose using this mouse please, appreciate your kind support .
Surface | Accessories | Surface mice and keyboards
676 questions
asked 2026-06-10T15:19:08.5933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 93%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKE%3C/text%3E%3C/svg%3E)
Khaled Essawy
0
Reputation points
answered 2026-06-11T00:04:30.85+00:00
S.Sengupta
30,891
Reputation points MVP
Volunteer Moderator
2 answers
charger very, very hot
After I charge my Laptop 7, the charger (brick) is very, very hot. I cannot hold it after a second or two. This and my laptop 7 is still under warranty.
Surface | Surface Laptop | Power and battery
993 questions
asked 2026-06-10T16:48:45.6233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 35%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBW%3C/text%3E%3C/svg%3E)
Barry Weisberg
0
Reputation points
edited an answer 2026-06-11T00:00:12.99+00:00
S.Sengupta
30,891
Reputation points MVP
Volunteer Moderator
1 answer
One of the answers was accepted by the question author.
Miracast on the new 5.6.135 Teams agent update does not work as intended
With the re-appearance of Miracast back to Surface Hubs, it is currently not working as intended. With Surface Hub 2S Miracast has been enabled with the option to ask for PIN every time. The hub also displays the Miracast option (Windows + K) on the…
Surface | Other
1,417 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 48%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
1 answer
keyboard not working
My Surface laptop keyboard not working (It looks this begins after downloading some apps.) The Esc button works sometimes.
Surface | Surface Laptop | Performance and maintenance
1,297 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 56.00000000000001%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMZ%3C/text%3E%3C/svg%3E)
4 answers
Dangerous bulging battery.
I have a Microsoft Surface Pro with a bulging battery. This may be dangerous and potentially toxic. How will Microsoft aid in disposing of it.
Surface | Surface Pro | Safety and security
729 questions
asked 2026-06-06T15:56:38.65+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 18%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERS%3C/text%3E%3C/svg%3E)
Richmond Shreve
0
Reputation points
edited an answer 2026-06-10T08:34:21.1333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 92%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGN%3C/text%3E%3C/svg%3E)
Griffith N
0
Reputation points Microsoft External Staff
Moderator
1 answer
One of the answers was accepted by the question author.
Do VMs work on Surface devices?
I tried to install both VirtualBox and VMWare onto my Surface Laptop 7, both of which failed during the setup wizard. VirtualBox showed several error windows showing some kind of driver or component was not installed or couldn't be found on my OS,…
Surface | Surface Laptop | Install and update
880 questions
asked 2026-05-04T00:39:38.4833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 12%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAA%3C/text%3E%3C/svg%3E)
Aslan Ahmed
30
Reputation points
edited a comment 2026-06-10T06:50:11.8266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 15%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Akhil
10
Reputation points
1 answer
Unable to cast a computer screen to a Surface Hub 2s
Since I upgraded the Surface Hub 2S to Windows 11, I can no longer cast a computer screen to the Surface Hub 2S. I have tried using a USB-C cable and HDMI. The computer recognises a screen correctly, but I cannot display it on the Surface. I have also…
Surface | Other
1,417 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 81%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
2 answers
Customer Support did not return my accessories
Someone needs to help me, and I am very overly frustrated with Microsoft support. I have been calling and I keep getting disconnected, and now they won't allow me to put in phone calls for support anymore no matter what number I try. I bought a Surface…
Surface | Surface Pro | Performance and maintenance
2,325 questions
asked 2026-06-09T19:07:18.2066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 65%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPJ%3C/text%3E%3C/svg%3E)
Phil Jackson
0
Reputation points
answered 2026-06-10T01:20:17.07+00:00
S.Sengupta
30,891
Reputation points MVP
Volunteer Moderator
1 answer
Surface Dock 1 Firmware Not Updating
Update is being performed on a Surface Laptop 3, running Windows 11 25H2 build 26200.8457 I have followed all steps in the Surface Dock 1 firmware update guide. After I get a code 2007 for update complete, Component10 shows as updated to the offered…
Surface | Accessories | Surface Dock
380 questions
asked 2026-06-09T16:33:41.43+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 22%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESC%3C/text%3E%3C/svg%3E)
Sam Coleman
0
Reputation points
recommended 2026-06-10T00:11:08.3233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 7.000000000000001%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHC%3C/text%3E%3C/svg%3E)
Haytham-C
4,210
Reputation points Microsoft External Staff
Moderator
3 answers
How do I get rid of adware pc store prevent me from using my laptop
Somehow malware considered the worst possible has activated at start up and taken over the start screen. I have tried everything to get rid of it but no success. The malware is captioned PC APP STORE. It looks legitimate, but having not been born…
Surface | Surface Laptop | Display and screen
1,211 questions
asked 2026-04-11T20:28:02.01+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 33%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHS%3C/text%3E%3C/svg%3E)
Howard Schwartz
0
Reputation points
answered 2026-06-09T13:04:11.31+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 45%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EER%3C/text%3E%3C/svg%3E)
Elijah Rhodes
0
Reputation points
1 answer
My power Geez 2010 font stopped running on my windows 11 surface. What shall i do ?
My power Geez 2010 font stopped running on my windows 11 surface. What shall i do ?
Surface | Surface Laptop | Install and update
880 questions
asked 2025-12-22T16:52:15.1466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 10%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETM%3C/text%3E%3C/svg%3E)
Tariku Mersiehazen
15
Reputation points
commented 2026-06-09T08:54:56.25+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thomas4-N
16,860
Reputation points Microsoft External Staff
Moderator
2 answers
keyboard won't turn on
After initial setup the keyboard stopped working
Surface | Accessories | Surface mice and keyboards
676 questions
asked 2026-06-09T01:51:58.5333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 73%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELF%3C/text%3E%3C/svg%3E)
Les Ferguson
0
Reputation points
answered 2026-06-09T05:48:06.9233333+00:00
S.Sengupta
30,891
Reputation points MVP
Volunteer Moderator
1 answer
One of the answers was accepted by the question author.
Sporadic Haptic Touchpad Failure | Surface Laptop 7 for Business with Intel
Issue Description The haptic touchpad on the device is exhibiting highly unstable and sporadic behavior during normal operation. The mouse cursor frequently freezes, stutters, or completely disappears at irregular intervals. A temporary workaround has…
Surface | Other
1,417 questions
asked 2026-06-08T11:49:03.3833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 61%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBI%3C/text%3E%3C/svg%3E)
Beier, Irina
20
Reputation points
accepted 2026-06-08T11:53:48.0566667+00:00
Beier, Irina
20
Reputation points
1 answer
how to connect docking station to my surface
how to connect docking station to my surface, the docking station is plugged into the charging port of my surface, and is plugged into the electric socket. hdmi lead to large screen and usb lead to large keyboard are plugged into the docking station but…
Surface | Surface Laptop | Display and screen
1,211 questions
asked 2026-06-08T07:36:06.12+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 28.999999999999996%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
Jane Bastow
0
Reputation points
answered 2026-06-08T08:14:04.4866667+00:00
ppavle
5,280
Reputation points
Volunteer Moderator
2 answers
UEFI Menu Password
Ich komme nicht ins UEFI Menu rein und das Surface Pro ist in einer schlaufe und bootet immer wieder neu
Surface | Surface Pro | Install and update
3,381 questions
asked 2026-06-05T05:32:51.1933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 80%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFC%3C/text%3E%3C/svg%3E)
Frederic Chardon
0
Reputation points
commented 2026-06-08T07:44:38.1333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
21,450
Reputation points Microsoft External Staff
Moderator
2 answers
Surface diagnostics toolkit: Touch Calibration Error After Display Replacement
Hello, after replacing the display on my Surface device, I ran the Surface Diagnostic Toolkit. Touch Display Setup completed successfully, but Touch Display Calibration failed with Error. Since then, touch does not work on the new display or the…
Surface | Surface Pro | Display and screen
3,584 questions
asked 2026-06-06T18:33:30.0833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 30%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELH%3C/text%3E%3C/svg%3E)
Lukáš Hrňa
0
Reputation points
edited a comment 2026-06-07T18:34:32.6433333+00:00
Lukáš Hrňa
0
Reputation points
4 answers
Surface diagnostics tools - touch display setup not working
Hi, I have problem with run touch display setup on my Surface pro 8, win 11 25H2. Test ends with error NSPTransport. Touch panel is working and display have flicking ani I need replace it. But I need first step Touch display setup to set surface for…
Surface | Surface Pro | Display and screen
3,584 questions
asked 2026-05-24T18:28:53.4966667+00:00
Lukáš Hrňa
0
Reputation points
edited an answer 2026-06-07T18:06:26.2166667+00:00
Lukáš Hrňa
0
Reputation points
2 answers
Touchpad not working
Hi, Touchpad not working, not showing in device drivers, tried the following: How to Fix the Surface Laptop HID Touchpad or TouchscreenOpen Device Manager: Right-click the Start menu or use the Windows search bar and select Device Manager.Locate HID…
Surface | Surface Laptop | Performance and maintenance
1,297 questions
asked 2026-06-06T16:05:52.0866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 38%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHA%3C/text%3E%3C/svg%3E)
Helen A
0
Reputation points
answered 2026-06-07T00:54:52.1566667+00:00
S.Sengupta
30,891
Reputation points MVP
Volunteer Moderator
1 answer
Repeat keyboard failures
I've had a Surface Pro 9 for 3.5 years & the 4th keyboard I've had during that time failed last week. Done all the self diagnostics, been on a support chat so no-one, including Microsoft, disputes that its failed again, or disputes the frequency with…
Surface | Accessories | Surface mice and keyboards
676 questions
asked 2026-05-23T14:07:59.73+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 97%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAB%3C/text%3E%3C/svg%3E)
Alan Burgess
0
Reputation points
commented 2026-06-07T00:19:55.68+00:00
S.Sengupta
30,891
Reputation points MVP
Volunteer Moderator