2,345 questions
1 answer
One of the answers was accepted by the question author.
Why does my Surface Pro 6 get hot?
So, it gets hot in the top center when doing nothing or light gaming, such as geometry dash at 60 fps, or even HCR. Its the i7 16GB model, but RAM can't overheat can it?
Surface | Surface Pro | Performance and maintenance
asked 2026-07-25T21:21:25.48+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 25%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHE%3C/text%3E%3C/svg%3E)
Harvey Enos
20
Reputation points
accepted 2026-07-27T01:03:29.5+00:00
Harvey Enos
20
Reputation points
1 answer
Surface Laptop 7 (Qualcomm Snapdragon X Plus) not going into deep idle during Modern Standby, then hibernates too quickly
Since June 2026 firmware update for my Surface Laptop 7, I noticed that often times it takes a while to wake up. I know the laptop goes into modern standby (S0) by default, and once the battery drains 5% during modern standby it hibernates. I ran sleep…
Surface | Surface Laptop | Power and battery
1,004 questions
asked 2026-07-26T22:16:05.3166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 18%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
John Smith
0
Reputation points
commented 2026-07-27T00:29:15.7866667+00:00
John Smith
0
Reputation points
1 answer
My System Camera is zoomed in too close.
How do I zoom the system camera out? I have to move way back just to get my full face on screen.
Surface | Surface Pro | Sound and camera
711 questions
asked 2026-07-25T15:11:26.3533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 2%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESK%3C/text%3E%3C/svg%3E)
Scales, Kenneth
0
Reputation points
commented 2026-07-27T00:27:45.4533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 39%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
Sin-D
11,695
Reputation points Microsoft External Staff
Moderator
2 answers
Sound problem
My PC using winows11 connected to my monitor via HDMI cable worked perfect for years. After sending an MP4 to my phone via Bluetooth, my PC windows11 thinks my audio output device is now my phone. I deleted the phone reference in device manager/sound.…
Surface | Surface Laptop | Sound and camera
270 questions
asked 2026-07-26T18:06:31.28+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 9%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHJ%3C/text%3E%3C/svg%3E)
H Jadidi
0
Reputation points
answered 2026-07-27T00:13:47.71+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
31,626
Reputation points MVP
Volunteer Moderator
2 answers
What is the cooling on Surface Pro 13-inch like? Does it have a fan?
What is the cooling on Surface Pro 13-inch like? Does it have a fan?
Surface | Surface Pro | Performance and maintenance
2,345 questions
asked 2026-07-26T22:03:28.9033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 30%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EH%3C/text%3E%3C/svg%3E)
Harshil
0
Reputation points
answered 2026-07-27T00:02:31.4966667+00:00
S.Sengupta
31,626
Reputation points MVP
Volunteer Moderator
3 answers
How do I get rid of adware pc store prevent me from using my laptop
Somehow malware considered the worst possible has activated at start up and taken over the start screen. I have tried everything to get rid of it but no success. The malware is captioned PC APP STORE. It looks legitimate, but having not been born…
Surface | Surface Laptop | Display and screen
1,220 questions
asked 2026-04-11T20:28:02.01+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 33%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHS%3C/text%3E%3C/svg%3E)
Howard Schwartz
0
Reputation points
edited a comment 2026-07-26T21:29:29.8766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 50%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERB%3C/text%3E%3C/svg%3E)
Roger Bush
0
Reputation points
2 answers
How to fix screen jumping and screen flickering on Surface Pro 4?
The screen on my Surface Pro 4 jumps and flickers constantly. How can I fix this, please??
Surface | Surface Pro | Display and screen
3,590 questions
asked 2026-04-18T21:03:04.7366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 16%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVO%3C/text%3E%3C/svg%3E)
Vicky Olson
0
Reputation points
commented 2026-07-26T15:01:04.26+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 51%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAK%3C/text%3E%3C/svg%3E)
Atul Kesarkodi
0
Reputation points
2 answers
windows on surface 3 will not open without recovery key
when turned on 4 white squares on screen and arrow goes around forever, after hard shut off and then turn on it says that i need to input recovery key and after that its ok
Surface | Surface Laptop | Display and screen
1,220 questions
asked 2026-07-25T17:05:25.71+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 69%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJC%3C/text%3E%3C/svg%3E)
Joe Chuchla
0
Reputation points
edited an answer 2026-07-26T10:36:14.58+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thomas4-N
19,510
Reputation points Microsoft External Staff
Moderator
2 answers
How to keep my Microsoft Surface Pro 6 from getting hot?
My Surface Pro 6 gets hot. How can I fix this issue? Moved from: Community Center | Not monitored
Surface | Surface Pro | Performance and maintenance
2,345 questions
asked 2025-12-12T18:58:48.0133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 6%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDP%3C/text%3E%3C/svg%3E)
Donna Powers
5
Reputation points
commented 2026-07-25T21:16:31.7433333+00:00
Harvey Enos
20
Reputation points
3 answers
One of the answers was accepted by the question author.
Camera App stopped working at version 2026.2605.7.0 on Windows 10 Surface Book 2
At some stage in the last couple of weeks the camera app was updated to version 2026.2605.7.0 It worked perfectly well until then. The camera still works with Teams and testing it in Edge Browser at https://webcammictest.com/ Therefore, it seems logical…
Surface | Surface Book | Sound and camera
139 questions
asked 2026-07-21T13:40:44.39+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 36%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDN%3C/text%3E%3C/svg%3E)
Dave Nottingham
81
Reputation points
edited an answer 2026-07-25T15:13:34.6733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 60%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EF%3C/text%3E%3C/svg%3E)
Fajartha
0
Reputation points
2 answers
one of the buttons on my keyboard graduay stopped working
I can't type which one it is, because it doesn't work. Weird thing is it woud work sometimes, then graduay worked ess and ess. :p
Surface | Surface Laptop | Performance and maintenance
1,319 questions
asked 2026-07-24T22:46:52.3433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 68%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETD%3C/text%3E%3C/svg%3E)
Teressa Dinshaw
0
Reputation points
answered 2026-07-25T04:14:51.0666667+00:00
S.Sengupta
31,626
Reputation points MVP
Volunteer Moderator
2 answers
Faulty Touchpad
I have had issues with my touchpad mouse click sporadically not working. Sometimes I can click left or right-click and other times it won't click at all, no allowing me to click and drag on a slide bar etc. I've tried several suggested troubleshoot…
Surface | Surface Laptop | Performance and maintenance
1,319 questions
asked 2026-07-24T20:23:53.3933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 21%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE%3C/text%3E%3C/svg%3E)
Elisa
0
Reputation points
answered 2026-07-25T01:43:31.4266667+00:00
S.Sengupta
31,626
Reputation points MVP
Volunteer Moderator
2 answers
Wifi driver keeps disappearing
Wifi driver keeps disappearing and only reappears after restart. Happened twice now since yesterday. Already ran an update. What else can be done? Model: Microsoft Surface pro 11th Edition
Surface | Surface Pro | Network
920 questions
asked 2026-07-24T05:38:17.2266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 66%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIS%3C/text%3E%3C/svg%3E)
ITHelpdesk SG
0
Reputation points
commented 2026-07-25T01:37:58.29+00:00
S.Sengupta
31,626
Reputation points MVP
Volunteer Moderator
1 answer
Phone Link not showing messages
On both my Laptop Studio PC's Phone Link has stopped showing messages from my Android phone using Google Messages. I can't tell if it's a Phone Link problem or the Pixel Update to 17 on my Pixel 10 fold phone. Notifications work, and Phone Link allows…
Surface | Surface Studio | Install and update
79 questions
asked 2026-07-23T19:48:39.07+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 74%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETG%3C/text%3E%3C/svg%3E)
Terry Guilford
0
Reputation points
commented 2026-07-24T22:43:46.2466667+00:00
Terry Guilford
0
Reputation points
3 answers
Battery life dropping noticeably
My surface pro 7 battery has gone through only 444 cycles yet the capacity is down to 79% of original. I am getting a max of two hours life and it is dropping noticeably. Is it time to change the battery and if so, how?
Surface | Surface Pro | Power and battery
2,482 questions
asked 2026-07-24T16:04:02.0133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 68%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJP%3C/text%3E%3C/svg%3E)
John Parkin
0
Reputation points
answered 2026-07-24T17:36:11.4966667+00:00
Barb Bowman
80,795
Reputation points MVP
Volunteer Moderator
3 answers
One of the answers was accepted by the question author.
the keyboard on surface has stopped working
I think it happened after I updated my version of windows 11. I have tried all the simple updates you find online. Help please
Surface | Surface Laptop | Install and update
884 questions
asked 2025-09-14T16:52:44.4966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 23%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESN%3C/text%3E%3C/svg%3E)
Stuart N
20
Reputation points
commented 2026-07-24T15:42:07.26+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 67%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECC%3C/text%3E%3C/svg%3E)
Caroline C. Amory
0
Reputation points
2 answers
how to wipe hard drive
how can i use the command line on a surface book 2 to completely wipe the hard drive and reinstall a fresh os
Surface | Surface Book | Install and update
604 questions
asked 2026-07-24T04:09:34.7533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 93%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMB%3C/text%3E%3C/svg%3E)
Michelle Brown
0
Reputation points
answered 2026-07-24T09:19:28.09+00:00
S.Sengupta
31,626
Reputation points MVP
Volunteer Moderator
1 answer
when accidentally switched from facial recognition to PIN code
hi, does anyone know how to recover PIN code for surface 11?.......the one after you enter A1,B2,C3....I normally have facial recognition enabled, but a work colleague was trying to get a VPN sorted on it....and now I cannot remember what the code…
Surface | Other
1,436 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 30%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 72%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
3 answers
Disabled admin account surface laptop 4
There's a disabled admin account on my laptop and I don't know how to turn it off but when I go to the recovery screen it doesn't allow me to use my touch, keyboard, or mouse
Surface | Surface Laptop | Performance and maintenance
1,319 questions
asked 2026-07-23T00:39:41.9066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 19%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECW%3C/text%3E%3C/svg%3E)
Cionna Williams
0
Reputation points
commented 2026-07-24T08:15:51.33+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
13,440
Reputation points Microsoft External Staff
Moderator
1 answer
Inquiry Regarding Repeated Keyboard Failure on Surface Laptop 7 Intel Version
Dear Microsoft Support Team, I am writing to seek clarification and assistance regarding a keyboard issue with my Surface Laptop 7 Intel version. Approximately two weeks ago, several keys on my laptop keyboard — specifically A, G, P, Y, and 7 — suddenly…
Surface | Accessories | Surface mice and keyboards
691 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 63%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3E2%3C/text%3E%3C/svg%3E)