214 questions
1 answer
Audio crackling popping surface laptop 7 snapdragon laptop
I recently purchased a certified refurbished surface laptop 7 with snapdragon plus processor from ebay. It looks and works like new and it's a great laptop, however I've notice there are random popping / crackling sounds in the audio. It seems to…
Surface | Surface Laptop | Sound and camera
asked 2025-07-12T18:37:19.34+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 87%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
ripperkac
0
Reputation points
answered 2025-07-12T19:30:03.16+00:00
Manoel Barros
75
Reputation points
Independent Advisor
4 answers
why did i get a microsoft surface se laptop without the microsoft store and i dont have a way to get it please help i dont have any of the apps i need to get it back please help.
so i bought a laptop unboxed and it started up after i set it up it didnt have the microsoft store and i have no way to get it back i also have none of the apps i need to get it back please help me
Surface | Other
1,186 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 81%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELP%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 18%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJD%3C/text%3E%3C/svg%3E)
3 answers
One of the answers was accepted by the question author.
surface pro13 batteries
サーフェイスpro13 購入時より充電中に筐体がビリビリしていました。初めての購入でしたのでこのようなものだと思っていたのですが、1年経った現在は充電中のビリビリが強くなっているような感じです。 そのような仕様であればいいのですが漏電とかが心配です。皆さんのご使用中のサーフェイスproはいかがでしょうか？Microsoftさんの問い合わせ先や修理などに出すにも分からないためお聞きした次第です。 何卒ご教示ください。よろしくお願いします。
Surface | Surface Pro | Power and battery
2,293 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 42%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
3 answers
One of the answers was accepted by the question author.
Why isn't my camera working at all, not even an error code is popping up?
I have a Surface Pro 7. I tried previewing the surface camera front and it specifically says, "Camera preview failed to start, please reload the page and try again" (Reloading the page did nothing). I tried shutting down my PC for thirty…
Surface | Surface Pro | Sound and camera
597 questions
asked 2025-07-12T01:02:59.1033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 49%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFS%3C/text%3E%3C/svg%3E)
Fellow Struggler
0
Reputation points
accepted 2025-07-12T06:10:01.05+00:00
Fellow Struggler
0
Reputation points
1 answer
Screen locks of every few seconds
Surface pro 7 / windows 11 For few days screen locks off after few seconds even when actively working. Extremely frustrating. I have updated display driver settings amended battery power settings reversed last windows update - used troubleshoot…
Surface | Surface Pro | Display and screen
3,219 questions
asked 2025-07-10T16:52:03.4633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 5%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAP%3C/text%3E%3C/svg%3E)
Anna Podlasek
0
Reputation points
edited a comment 2025-07-12T01:07:30.09+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 49%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIT%3C/text%3E%3C/svg%3E)
Ian Trinh
640
Reputation points Microsoft External Staff
Moderator
1 answer
Create System Image windows 11 on USB
How do you create System Image. I have A Surface Go 3 with Windows 11 Pro, on USB.
Surface | Surface Go | USB-C
24 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 21%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
1 answer
Surface Laptop Studio (1) Fans/Vents have become very loud, may be blocked. There is also Beeping/Buzzing.
Hello, I have the first Surface Laptop Studio The fans/vents have become very loud and I am worried there is a blockage and that it may be affecting performance of the laptop. (It seems like it is just the right side vent that suffers the most). …
Surface | Surface Studio | Performance and maintenance
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 82%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
1 answer
will winhello uses RGB for authenticating the face
Windows Hello facial recognition, requiring both infrared (IR) and visible-light cameras(RGB) to authenticate users?
Surface
Surface
The Surface family includes Surface Pro, Surface Laptop, and other Surface products. Surface is designed to help organizations, students, and consumers be more productive.
120 questions
asked 2025-07-11T06:14:10.7566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 4%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EW%3C/text%3E%3C/svg%3E)
WSE_Teams_User7
0
Reputation points
answered 2025-07-11T16:53:50.52+00:00
Barb Bowman
160
Reputation points MVP
Volunteer Moderator
0 answers
Broadcast WiFi using Surface Pro 7 (running Windows 10 Home) without internet connection
Hello All, Other variants of this question exist on the internet, but none of those proposed solutions work for me on my specific device: a Microsoft Surface 7 Pro running Windows Home. I have a telescope rig which I control using my Surface 7 pro via…
Surface | Surface Pro | Network
820 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 90%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
2 answers
my pen is glitching.
receently my lenovo pen has been glitching when i try to draw with it. when i go to draw curves, it will make jagged lines instead. i have: changed the battery changed the pen bought a new pen uninstalled and reinstalled the device updated the…
Surface | Surface Laptop | Performance and maintenance
1,109 questions
asked 2025-07-11T03:50:19.9666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 35%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEZ%3C/text%3E%3C/svg%3E)
Emma Zilinsky
0
Reputation points
answered 2025-07-11T16:14:27.3033333+00:00
Barb Bowman
160
Reputation points MVP
Volunteer Moderator
0 answers
Kaltura - Error loading
Recently bought the surface pro 11 copilot etc... When using Kaltura I get a message that says "Failure to close recording file". Is there a fix for this via Microsoft, settings, or is this more of a Kaltura programming issue?
Surface | Surface Pro | Performance and maintenance
1,990 questions
asked 2025-07-11T14:04:29.94+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 86%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETP%3C/text%3E%3C/svg%3E)
Toby pickett
0
Reputation points
asked 2025-07-11T14:04:29.94+00:00
Toby pickett
0
Reputation points
0 answers
Lost power doing a default
Surface Pro 4 I was trying to default my surface pro 4. During the default process i lost power, and now when it boots up, i am stuck at the home screen. When i try to sign in, the keyboard wont pop up. I did go into the bios and noticed the time and…
Surface | Surface Pro | Install and update
3,161 questions
asked 2025-07-11T12:16:20.2633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 48%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELH%3C/text%3E%3C/svg%3E)
Levi Hayden
0
Reputation points
asked 2025-07-11T12:16:20.2633333+00:00
Levi Hayden
0
Reputation points
2 answers
Surface pro 9 not charging unless power lead and usb is connected
Battery has stopped charging unless both usb and power lead connected. If only power lead connected it flashes 4 times and then stops flashing, and no charge. Have run diagnostics etc and not change. started two days ago, cant unistall updates, as system…
Surface | Surface Pro | Power and battery
2,293 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 82%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGW%3C/text%3E%3C/svg%3E)
1 answer
Surface Pro 3 Stuck in 64% Update Loop and I have no Administrative Password access to Advance Reset PC
I do not recall setting up an "Admin Password" for this surface or any Microsft Account for this matter? I am unable to access any valuable system reset tools for this restriction. How do I gain access to this admin password if the screen in…
Surface | Surface Pro | Install and update
3,161 questions
asked 2025-07-10T16:28:52.0733333+00:00
Smith, Christopher (164)
0
Reputation points
answered 2025-07-11T04:55:03.68+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 40%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Ami2025
1,010
Reputation points Microsoft External Staff
Moderator
1 answer
One of the answers was accepted by the question author.
Spilled a bit of water on Surface Book keyboard
I accidentally spilled a bit of water on my surface book keyboard, but I didn’t think anything happened to the laptop so I kept using it. Everything has been working fine, but every now and then the laptop does a thing where it disconnects from the…
Surface | Surface Book | Performance and maintenance
370 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 80%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EH%3C/text%3E%3C/svg%3E)
2 answers
where can I get a windows 11 pro/enterprise iso for Arm based surface pro?
I tried various windows 11 enterprise isos we have at work but none function on arm devices. the only arm installer i could find exclusively installs home edition without options for pro/enterprise. even the recovery images from the surface site said it…
Surface | Surface Pro | Install and update
3,161 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 99%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAD%3C/text%3E%3C/svg%3E)
1 answer
One of the answers was accepted by the question author.
I bought a Surface laptop from MS site, but the credit card was initially declined for a fraud alert. I contacted the credit card company and they say it is fixed. The MS won’t allow me to change the payment method. How do I get the order going?
I bought a Surface laptop from MS site, but the credit card was initially declined for a fraud alert. I contacted the credit card company and they say it is fixed. The MS won’t allow me to change the payment method. How do I get the order going?
Surface | Surface Laptop | Install and update
785 questions
asked 2025-07-10T14:03:33.9366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 88%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETW%3C/text%3E%3C/svg%3E)
Ted Wieczorek
20
Reputation points
accepted 2025-07-10T14:46:33.2833333+00:00
Ted Wieczorek
20
Reputation points
1 answer
I need help with my surface pro 7. I tried everything.
When I try to open it normally, a blue screen shows up. I tried the recovery system method but says There was a problem resetting your PC. No changes were made". Tried to do Start up Repair then says couldn't repair your PC. I tried to do the…
Surface | Surface Pro | Performance and maintenance
1,990 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 17%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EL%3C/text%3E%3C/svg%3E)
1 answer
Bitlocker recovery key
I recently registered my Surface Pro, the device appears in my account...but a bitlocker recovery key was not assigned. Can you tell me why this is? I have 2 devices in my account, an HP and a Surface Pro, the HP was also registered and it has a…
Surface | Surface Laptop | Install and update
785 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 34%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EL%3C/text%3E%3C/svg%3E)
1 answer
how to use upper keywords
how to use at the rate keyboard on surface keyboard in or upper letter in key boards
Surface | Surface Pro | Display and screen
3,219 questions
asked 2025-07-09T03:25:12.2066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 16%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
Mrityunjay
0
Reputation points
answered 2025-07-10T11:00:39.3+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 39%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKH%3C/text%3E%3C/svg%3E)
Kai Ho
770
Reputation points Microsoft External Staff
Moderator