1,417 questions
1 answer
One of the answers was accepted by the question author.
Miracast on the new 5.6.135 Teams agent update does not work as intended
With the re-appearance of Miracast back to Surface Hubs, it is currently not working as intended. With Surface Hub 2S Miracast has been enabled with the option to ask for PIN every time. The hub also displays the Miracast option (Windows + K) on the…
Surface | Other
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 48%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
1 answer
Unable to cast a computer screen to a Surface Hub 2s
Since I upgraded the Surface Hub 2S to Windows 11, I can no longer cast a computer screen to the Surface Hub 2S. I have tried using a USB-C cable and HDMI. The computer recognises a screen correctly, but I cannot display it on the Surface. I have also…
Surface | Other
1,417 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 81%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
1 answer
One of the answers was accepted by the question author.
Sporadic Haptic Touchpad Failure | Surface Laptop 7 for Business with Intel
Issue Description The haptic touchpad on the device is exhibiting highly unstable and sporadic behavior during normal operation. The mouse cursor frequently freezes, stutters, or completely disappears at irregular intervals. A temporary workaround has…
Surface | Other
1,417 questions
asked 2026-06-08T11:49:03.3833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 61%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBI%3C/text%3E%3C/svg%3E)
Beier, Irina
20
Reputation points
accepted 2026-06-08T11:53:48.0566667+00:00
Beier, Irina
20
Reputation points
16 answers
Acpi.sys performance issues
Hi, Many music producers encounter live audio recording issues because of acpi.sys high DPC latency. This problem has been going on for years now. I've seen many MVPs replying with brute force checklists that do not solve anything. I've seen many…
Surface | Other
1,417 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 16%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 51%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBC%3C/text%3E%3C/svg%3E)
2 answers
Still have not received order Number 4850647313. Status shows Completed. Does not show shipped. What do i do now?
Still have not received order Number 4850647313. Status shows Completed. Does not show shipped. What do i do now?
Surface | Other
1,417 questions
asked 2026-05-27T20:58:46.64+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 83%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKC%3C/text%3E%3C/svg%3E)
Kenneth Crandall
0
Reputation points
edited an answer 2026-05-27T23:47:23.0933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
30,891
Reputation points MVP
Volunteer Moderator
3 answers
purchase a microsoft surface to I get free tech support
do i have free tech suport if I buy a surface ? I did buy it 2023 im having some issues with outlook and wanted to know if I can call Microsoft or get support
Surface | Other
1,417 questions
asked 2026-05-26T19:04:33.56+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 64%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESW%3C/text%3E%3C/svg%3E)
Susan Wachner
0
Reputation points
answered 2026-05-27T12:17:35.6766667+00:00
Barb Bowman
80,795
Reputation points MVP
Volunteer Moderator
1 answer
Changing shipping address on pending order fulfillments
Microsoft defaulted to an old shipping address despite me specifying a new address. The order still lists as "pending" but I can't see any way to change the address nor does MS Support answer calls. If I have to contact the logistics team I…
Surface | Other
1,417 questions
asked 2026-05-19T22:10:01.9766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 75%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGP%3C/text%3E%3C/svg%3E)
Gene Petrella
0
Reputation points
answered 2026-05-20T08:23:39.95+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 15%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAL%3C/text%3E%3C/svg%3E)
Alex-L
7,545
Reputation points Microsoft External Staff
Moderator
2 answers
Surface Pro 11th edition says wrong password
bought a new Surface Pro and can't get past the sign in page Used the same password that's on all devices
Surface | Other
1,417 questions
asked 2026-05-20T02:23:46.3533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 61%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESJ%3C/text%3E%3C/svg%3E)
Steven Jamison
0
Reputation points
answered 2026-05-20T04:39:04.8733333+00:00
S.Sengupta
30,891
Reputation points MVP
Volunteer Moderator
3 answers
Refund for my 4 year warrant plan
I returned a surface laptop for a full refund. The 4 year warranty plan associated with that laptop was not refunded. I can't figure out how to cancel and get a refund on the warranty plan?
Surface | Other
1,417 questions
asked 2026-05-05T21:44:16.7533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 52%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lee Nicholson
0
Reputation points
commented 2026-05-07T01:46:11.4866667+00:00
S.Sengupta
30,891
Reputation points MVP
Volunteer Moderator
2 answers
Contacting Microsoft for Surface Laptop Warranty end dates.
I have over 100 surface laptops I need to check the warranty end date on for business use. How do I go about contacting Microsoft directly via a support ticket for this. Thanks
Surface | Other
1,417 questions
asked 2026-05-05T19:28:07.3366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 97%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPM%3C/text%3E%3C/svg%3E)
Partridge, Maxwell
0
Reputation points
answered 2026-05-06T01:14:07.8533333+00:00
S.Sengupta
30,891
Reputation points MVP
Volunteer Moderator
1 answer
How do i change the screen that shows up when my laptop goes to sleep?
when im away from my laptop it would automatically go to sleep, and when i press a key to wake it up, the wallpaper is a parrot and i want to change it. How do i change this particular wallpaper?
Surface | Other
1,417 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 17%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
1 answer
One of the answers was accepted by the question author.
How to transfer ownership of a new surface pc to my grandaughter?
Just bought a new surface for my granddaughter for college. How do I transfer ownership of the surface to my granddaughter? Will the Microsoft Complete Protection package transfer with the surface to my granddaughter?
Surface | Other
1,417 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 38%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELM%3C/text%3E%3C/svg%3E)
2 answers
wondering what model of surface laptop I have
The surface laptop my son received had the battery die on it while doing a factory reset. We were unaware that the charger we had hooked up wasn't working properly. It was given to him from his mother and after doing a little research we found that the…
Surface | Other
1,417 questions
asked 2026-04-21T08:26:31.37+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 3%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDM%3C/text%3E%3C/svg%3E)
Dominick McLeod
0
Reputation points
commented 2026-04-22T13:31:48.0533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
5,905
Reputation points Microsoft External Staff
Moderator
1 answer
Error Message: JWT Signature is Invalid - User key is expired"
One of our users cannot log in to his account on his Surface. He can access it fine on all other devices. I've been told to check App Registrations, for an expired Certificate or Secret, but there are no App Registrations to check. Any help would be…
Surface | Other
1,417 questions
asked 2026-04-20T16:14:34.8466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 19%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERT%3C/text%3E%3C/svg%3E)
Ron Talain
0
Reputation points
edited the question 2026-04-21T10:01:38.9333333+00:00
Gérard Oomens
123.5K
Reputation points
Volunteer Moderator
2 answers
RETURNPURCHASE
surface Pro is not what I wanted received it today and want to return it for full refund
Surface | Other
1,417 questions
asked 2026-04-17T00:20:21.5766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 27%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFS%3C/text%3E%3C/svg%3E)
Fran Singleton
0
Reputation points
answered 2026-04-17T01:16:50.2433333+00:00
S.Sengupta
30,891
Reputation points MVP
Volunteer Moderator
4 answers
subscriptions
Do I need a subscription to Use the newer surfaces tablets etc thanks ? or laptop style computers?
Surface | Other
1,417 questions
asked 2026-04-13T17:25:22.4066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 5%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERM%3C/text%3E%3C/svg%3E)
ROD MAROIS
0
Reputation points
answered 2026-04-14T14:25:32.9233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 84%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Alexandr S
105.4K
Reputation points
Independent Advisor
2 answers
free apps for surface
Is there free apps that will work for the newer units thanks what is best for net connect as well like chrome fire fox etc ?
Surface | Other
1,417 questions
asked 2026-04-13T17:28:48.75+00:00
ROD MAROIS
0
Reputation points
commented 2026-04-14T01:26:55.42+00:00
ROD MAROIS
0
Reputation points
1 answer
Task Bar Icons "Stuck in one place" Surface Pro 12
I want to be able to move them around like I did with my previous Surface Go 2 Tablet please.
Surface | Other
1,417 questions
asked 2026-04-12T06:10:23.0066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 57.00000000000001%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAH%3C/text%3E%3C/svg%3E)
A & H Hatton
6
Reputation points
answered 2026-04-12T14:09:20.4533333+00:00
S.Sengupta
30,891
Reputation points MVP
Volunteer Moderator
1 answer
Update contact number
IT Help Desk has submitted a replacement request for my Surface Laptop. My contact number in that is wrong. I need to correct that'
Surface | Other
1,417 questions
asked 2026-04-10T22:06:52.39+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 67%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELS%3C/text%3E%3C/svg%3E)
Lalitha Sarma
0
Reputation points Microsoft Employee
answered 2026-04-10T22:06:59.8266667+00:00
AI answer
3 answers
Surface Laptop
How to chat olnine with sales surface laptop, i want tu buy from singapore, because the product not ready in indonesia
Surface | Other
1,417 questions
asked 2026-04-08T06:34:50.31+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 85%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Asep Sofyan
0
Reputation points
commented 2026-04-09T14:47:08.6+00:00
Vikki-T
5,905
Reputation points Microsoft External Staff
Moderator