1,450 questions
1 answer
Kindle App No Longer Works
Guys, Why is it my kindle app no longer works on my MS surface pro and is there a replacement app
Surface | Other
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 45%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
2 answers
Surface repair status
I sent my brand new Surface Pro back for repair. Tracking info from UPS says it arrived 6 days ago, but it still hasn't been scanned by Microsoft to indicate it was received. Is this normal? It's impossible to get anyone on the phone or a chat to…
Surface | Other
1,450 questions
asked 2026-08-16T13:57:06.5+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 12%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIZ%3C/text%3E%3C/svg%3E)
Iva Zovkic
0
Reputation points
answered 2026-08-17T00:31:10.04+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
14,635
Reputation points Microsoft External Staff
Moderator
7 answers
One of the answers was accepted by the question author.
Windows issue – Unable to use my computer properly
I am facing an issue while using Windows. The problem occurs repeatedly and I am unable to use the system normally. Please help me identify and fix the issue.
Surface | Other
1,450 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 49%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDC%3C/text%3E%3C/svg%3E)
1 answer
Warranty downgraded
I purchased a Surface Laptop Studio in March 2022 together with 4-year Microsoft Complete, including accidental damage cover. The laptop subsequently developed serious operating problems and was replaced by Microsoft. This was not an accidental-damage…
Surface | Other
1,450 questions
asked 2026-08-13T09:32:44.2666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 25%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGH%3C/text%3E%3C/svg%3E)
Guy Hutchins
0
Reputation points
edited a comment 2026-08-14T08:30:04.5533333+00:00
Clary-N
14,635
Reputation points Microsoft External Staff
Moderator
1 answer
ARM scanner and printer connectivity
I am not able to connect a Surface ARM device to HP MFP E77825 networked copier and use account codes to print. Scanners will not connect and are not found with the "add a device" option: HP MFP E77825 networked Brother ADS 1700W usb with usb…
Surface | Other
1,450 questions
asked 2025-11-03T14:42:11.32+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 89%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEU%3C/text%3E%3C/svg%3E)
Elisa Umscheid
0
Reputation points
commented 2026-08-12T09:34:17.4733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 15%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Akhil
15
Reputation points
1 answer
Refund of express delivery fee.
I have an order for a new surface and paid for express shipping which will not arrive today. It says it will arrive on 8/10 which is the same day as if I had not paid for express shipping. How do I get the express shipping fee refunded?
Surface | Other
1,450 questions
asked 2026-08-07T12:25:27.57+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 0%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMJ%3C/text%3E%3C/svg%3E)
Michael John
0
Reputation points
answered 2026-08-10T07:08:26.32+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 15%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAL%3C/text%3E%3C/svg%3E)
Alex-L
10,600
Reputation points Microsoft External Staff
Moderator
1 answer
Unable to Reset Surface Pro 7 – Windows Installation Error
Dear Team, I would like to inform you that we are unable to reinstall Windows on the Surface Pro 7. During the Windows installation/reset process, the installation reaches 100% completion; however, an error message appears and the installation does not…
Surface | Other
1,450 questions
asked 2026-08-09T07:59:18.31+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 57.00000000000001%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERP%3C/text%3E%3C/svg%3E)
Ram Pujan Mandal
0
Reputation points
commented 2026-08-09T11:35:21.5233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
31,926
Reputation points MVP
Volunteer Moderator
0 answers
Reimbursement for the warranty service shipping
Just sent my Surface Laptop 7 for a warranty service. Only a shipping label was sent to me via email. The UPS store clerk told me that I need to pay $21.99 for a bubble wrap and the shipping box, which was instructed by MS. How can I get reimbursed for…
Surface | Other
1,450 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 38%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
1 answer
New 11" Microsoft surface tablet
Hi: The Microsoft should release a 11" tablet as they planned. As a devoted Window's user i was looking forward to it. That is Surface Go 4 or a different name, with 11" 2K screen with a better chip to compete with and be better than Apple…
Surface | Other
1,450 questions
asked 2026-08-08T02:25:37.0466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 25%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERK%3C/text%3E%3C/svg%3E)
Rao Kammula
0
Reputation points
answered 2026-08-08T04:39:55.28+00:00
S.Sengupta
31,926
Reputation points MVP
Volunteer Moderator
2 answers
Speak to representative about MS Surface Recovery Key ID
I purchased the MS Surface many years ago for my, now, exhusband. I received the surface in the divorce, however he set to recover knowing that I do not have the permissions etc to enter anything. I would like to see if any of my old files are still on…
Surface | Other
1,450 questions
asked 2026-08-07T18:45:04.25+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 96%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETG%3C/text%3E%3C/svg%3E)
Theresa Gilbert
0
Reputation points
answered 2026-08-08T01:33:05.0066667+00:00
S.Sengupta
31,926
Reputation points MVP
Volunteer Moderator
2 answers
How to fix my mouse left and right toggel keys as it is being overrided by my PC keys
How to fix my mouse left and right toggel keys as it is being overrided by my PC keys
Surface | Other
1,450 questions
asked 2026-08-05T03:44:49.1233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 41%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELC%3C/text%3E%3C/svg%3E)
Linda-Clare Chilvers
0
Reputation points
answered 2026-08-05T06:40:25.5733333+00:00
S.Sengupta
31,926
Reputation points MVP
Volunteer Moderator
1 answer
Not able to purchase microsoft coverage after purchasing Surface Pro 13 ( 13 inch 2026)
I am not able to purchase online or on surface app for microsoft coverage after purchase surface pro 13 ( 13 inch 2026). At the same time i am also not able to change region from UK to Singapore. Before i login into my account. there is an option on…
Surface | Other
1,450 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 19%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELL%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
1 answer
UEFI Boot loop on Microsoft Surface Pro 4
So I recently purchased a Surface Pro used from a Value Village and it was missing a charging cord. I Purchased a cord on amazon and it turned on just fine. It started a UEFI Boot Loop, it currently wont do anything but Boot to the UEFI screen no matter…
Surface | Other
1,450 questions
asked 2026-08-01T02:07:12.6466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 90%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAT%3C/text%3E%3C/svg%3E)
Andrew Thompson
0
Reputation points
commented 2026-08-04T08:21:10.03+00:00
Clary-N
14,635
Reputation points Microsoft External Staff
Moderator
1 answer
One of the answers was accepted by the question author.
Can't remove items from my cart and can't check out
I've been getting these error messages all day. I'm trying to buy a refurbished surface pro 12-inch, and a surface pro keyboard, but when I try to delete previous items from my cart, I get one of these error messages. I've tried other devices,…
Surface | Other
1,450 questions
asked 2026-07-31T03:04:26.3966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 96%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
alphabet12
20
Reputation points
accepted 2026-08-01T14:53:55.19+00:00
alphabet12
20
Reputation points
2 answers
My wife's Surface does not accept her password or face recognition.
It posts a statement about leaving it plugged in for 2 hours.
Surface | Other
1,450 questions
asked 2026-07-29T16:54:01.8533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 80%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESF%3C/text%3E%3C/svg%3E)
Sean Freeman
0
Reputation points
answered 2026-07-29T23:54:04.51+00:00
S.Sengupta
31,926
Reputation points MVP
Volunteer Moderator
1 answer
when accidentally switched from facial recognition to PIN code
hi, does anyone know how to recover PIN code for surface 11?.......the one after you enter A1,B2,C3....I normally have facial recognition enabled, but a work colleague was trying to get a VPN sorted on it....and now I cannot remember what the code…
Surface | Other
1,450 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 30%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 72%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
2 answers
Surface Pro- Keyboard doesn't work, trying to get replacement
My keyboard for my surface pro 11 no longer works. What is the best way/number to contact for a replacement? I still have the one year warranty
Surface | Other
1,450 questions
asked 2026-07-21T07:12:24.3333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 73%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDD%3C/text%3E%3C/svg%3E)
Daniel Deo
0
Reputation points
edited an answer 2026-07-23T01:34:43.0933333+00:00
Clary-N
14,635
Reputation points Microsoft External Staff
Moderator
1 answer
NEW SURFACE PRO IS A HORRIBLE!
I purchased newest Surface Pro. Currently own a Surface pro 6, and 9, both great! The new Surface bought 7/20/2026,. WHAT A MESS! The cord is short, NO PLUG, I can't use my old cords(why?). And the charge TAKES ALL NIGHT TO CHARGE. Unless this us…
Surface | Other
1,450 questions
asked 2026-07-21T20:46:18.2933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 84%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDF%3C/text%3E%3C/svg%3E)
DALE FRIESEN
0
Reputation points
answered 2026-07-22T00:07:58.9033333+00:00
S.Sengupta
31,926
Reputation points MVP
Volunteer Moderator
1 answer
One of the answers was accepted by the question author.
Problems with Recommerce trade-in platform
Hello, this 3rd party platform that handles trade-in are complete cons and thieves on top of that. Almost impossible to contact and when they finally reply they give conflicting information. I sent in a trade-in that qualifies for a bonus as advertised…
Surface | Other
1,450 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 34%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 52%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
2 answers
keycap hing
my key cap hing broke on my microsoft surface 7 how can I order a new one to replace it?
Surface | Other
1,450 questions
asked 2026-07-17T00:51:47.8266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 39%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMB%3C/text%3E%3C/svg%3E)
Michael Bell
0
Reputation points
answered 2026-07-17T10:55:51.2033333+00:00
Barb Bowman
80,800
Reputation points MVP
Volunteer Moderator