1,436 questions
1 answer
when accidentally switched from facial recognition to PIN code
hi, does anyone know how to recover PIN code for surface 11?.......the one after you enter A1,B2,C3....I normally have facial recognition enabled, but a work colleague was trying to get a VPN sorted on it....and now I cannot remember what the code…
Surface | Other
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 30%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 72%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
2 answers
Surface Pro- Keyboard doesn't work, trying to get replacement
My keyboard for my surface pro 11 no longer works. What is the best way/number to contact for a replacement? I still have the one year warranty
Surface | Other
1,436 questions
asked 2026-07-21T07:12:24.3333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 73%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDD%3C/text%3E%3C/svg%3E)
Daniel Deo
0
Reputation points
edited an answer 2026-07-23T01:34:43.0933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
13,440
Reputation points Microsoft External Staff
Moderator
1 answer
NEW SURFACE PRO IS A HORRIBLE!
I purchased newest Surface Pro. Currently own a Surface pro 6, and 9, both great! The new Surface bought 7/20/2026,. WHAT A MESS! The cord is short, NO PLUG, I can't use my old cords(why?). And the charge TAKES ALL NIGHT TO CHARGE. Unless this us…
Surface | Other
1,436 questions
asked 2026-07-21T20:46:18.2933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 84%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDF%3C/text%3E%3C/svg%3E)
DALE FRIESEN
0
Reputation points
answered 2026-07-22T00:07:58.9033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
31,626
Reputation points MVP
Volunteer Moderator
1 answer
One of the answers was accepted by the question author.
Problems with Recommerce trade-in platform
Hello, this 3rd party platform that handles trade-in are complete cons and thieves on top of that. Almost impossible to contact and when they finally reply they give conflicting information. I sent in a trade-in that qualifies for a bonus as advertised…
Surface | Other
1,436 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 34%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 52%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
2 answers
keycap hing
my key cap hing broke on my microsoft surface 7 how can I order a new one to replace it?
Surface | Other
1,436 questions
asked 2026-07-17T00:51:47.8266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 39%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMB%3C/text%3E%3C/svg%3E)
Michael Bell
0
Reputation points
answered 2026-07-17T10:55:51.2033333+00:00
Barb Bowman
80,795
Reputation points MVP
Volunteer Moderator
3 answers
ARM Surface issues
When I bought my last Surface (my third) I had no idea I was buying an ARM equipped unit. Why doesn't Microsoft highlights the Surfaces that are ARM equipped. I keep on having issues caused by the at times insufficient performance of the ARM processor.…
Surface | Other
1,436 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 12%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAG%3C/text%3E%3C/svg%3E)
1 answer
Unable to raise an order for my Surface Pro 9 unit online, and serial number can't get verified over the phone - help
Hi All, My Surface Pro 9 is giving out loud fan noises when the fan spins up. It's still under Microsoft Complete warranty, so I was trying to find a way to send it in for warranty. I'm based in Singapore by the way. When I try to raise a Service Order,…
Surface | Other
1,436 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 6%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEC%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
1 answer
How can I Disable touchscreen on my Secure access Workstation.
I am unable to disable the touchscreen of my SAW machine as I am not an admin on this machine. Can anyone help me with this.
Surface | Other
1,436 questions
asked 2026-07-10T13:38:19.9133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 70%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESA%3C/text%3E%3C/svg%3E)
Shubham Agrawal (Tata Consultancy Services Ltd)
0
Reputation points Microsoft External Staff
answered 2026-07-13T10:55:24.5466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
24,300
Reputation points Microsoft External Staff
Moderator
1 answer
Trying to check out with purchases but keep getting blocked from doing so with error explanation: Error - CV: CASMicrosoftCV272dd9eb.1.42.
After going through the steps to build a surface tablet to purchase (finalize add-ons/accessories), When I click "review cart and check out" I am hit with the following message: Error - CV: CASMicrosoftCV272dd9eb.1.42.
Surface | Other
1,436 questions
asked 2026-07-12T17:19:06.4866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 83%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMB%3C/text%3E%3C/svg%3E)
Max Busching
0
Reputation points
answered 2026-07-13T10:46:01.88+00:00
S.Sengupta
31,626
Reputation points MVP
Volunteer Moderator
1 answer
Kindle access issues
I recently bought a Windows 11 Surface Pro after receiving a message that it would no longer support the Kindle app as of June 30, 2026. I'm working on my master's and use it for my texts. Now I cannot access Kindle from my new Surface Pro. I checked for…
Surface | Other
1,436 questions
asked 2026-07-03T18:19:10.3533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 94%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
KAM
0
Reputation points
commented 2026-07-10T15:01:15.96+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 57.00000000000001%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAH%3C/text%3E%3C/svg%3E)
A & H Hatton
6
Reputation points
3 answers
my surface tablet has a virus
need phone support to help me get rid of a virus that has effected my tablet
Surface | Other
1,436 questions
asked 2026-07-07T16:09:50.4166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 38%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERL%3C/text%3E%3C/svg%3E)
Rick Liley
0
Reputation points
commented 2026-07-10T08:02:45.0266667+00:00
Clary-N
13,440
Reputation points Microsoft External Staff
Moderator
2 answers
surface serial hub driver code 10
device cannot start (code 10) status_device_power_failure hi! I need help how to fix this. I think i've tried everything already but nothing works.
Surface | Other
1,436 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 34%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 82%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
1 answer
Upgrade SSD for Surface Pro 12th gen Intel
I am going to take the plunge and update from my Surface Pro 7 to the newest Surface Pro 12th gen Intel. I do music production and need the compatibility. I need to immediately upgrade the SSD to 2 TB. From AI searches I get this result. **Replacement…
Surface | Other
1,436 questions
asked 2026-06-30T22:54:20.52+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 74%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELW%3C/text%3E%3C/svg%3E)
Lorne White
0
Reputation points
answered 2026-07-01T03:19:24.8433333+00:00
S.Sengupta
31,626
Reputation points MVP
Volunteer Moderator
3 answers
Camera Green Screen Haze
My camera is showing a green hugh on the screen. Ive tried all the settings, cleaned over the lense, ran trouble shooting and just cannot seem to get it to a normal picture. Makes me look very sick ! Any ideas or feedback to help fix the issue would be…
Surface | Other
1,436 questions
asked 2026-06-25T16:44:14.96+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 33%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAP%3C/text%3E%3C/svg%3E)
Andy Pratt
0
Reputation points
commented 2026-06-30T03:47:48.0466667+00:00
Clary-N
13,440
Reputation points Microsoft External Staff
Moderator
2 answers
how to get serial number from order number
how do I get serial number of a surface pro from the order number
Surface | Other
1,436 questions
asked 2026-06-25T18:19:23.94+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 46%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJK%3C/text%3E%3C/svg%3E)
James Knowles
0
Reputation points
answered 2026-06-26T01:00:45.1433333+00:00
S.Sengupta
31,626
Reputation points MVP
Volunteer Moderator
1 answer
Surface Pro UEFI Password Locked – Proof of Ownership Available, Need Assistance Resetting UEFI Password
Hello Microsoft Community, I am seeking assistance with a Microsoft Surface device that I legally own. The device is currently protected by a UEFI (BIOS) password that I personally set in the past, but I can no longer remember the password.…
Surface | Other
1,436 questions
asked 2026-06-25T10:53:00.3466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 35%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EII%3C/text%3E%3C/svg%3E)
Ibrahim Ibrahim
0
Reputation points
answered 2026-06-25T15:27:28.91+00:00
Barb Bowman
80,795
Reputation points MVP
Volunteer Moderator
1 answer
Feedback on Current Microsoft Surface Business Approach
Hello, I would like to share some feedback regarding the current situation around Microsoft Surface, as it is raising concerns not only on our side but also among other partners and distributors. At present, we are experiencing several challenges: The…
Surface | Other
1,436 questions
asked 2026-06-23T14:37:10.7566667+00:00
Katty Lootens
0
Reputation points
answered 2026-06-24T10:46:32.5166667+00:00
Barb Bowman
80,795
Reputation points MVP
Volunteer Moderator
2 answers
Invoice for purchased items
Hello, How do I find Invoice for Microsoft Surface that I bought. I can't see the invoice in order hostory. I have been waithing for day after items had been delivered but no joy Thank you
Surface | Other
1,436 questions
asked 2026-06-20T16:04:12.56+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 59%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEA%3C/text%3E%3C/svg%3E)
Elvis Abia
0
Reputation points
commented 2026-06-23T14:01:21.5066667+00:00
Lychee-Ng
24,300
Reputation points Microsoft External Staff
Moderator
4 answers
My Microsoft surface screen is coming off
My Microsoft surface screen is popping out I need help
Surface | Other
1,436 questions
asked 2025-06-02T23:09:48.64+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 92%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Samie Martinez
5
Reputation points
answered 2026-06-18T18:27:52.35+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 53%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMI%3C/text%3E%3C/svg%3E)
Mary Iffrig
0
Reputation points
2 answers
Surface serial hub code 10 (invalid to operate)
I have a Surface Pro 5th gen (2017), I have some problem here. The driver "surface serial hub" suddenly shows code 10 when i update my drivers. It won't show the battery icon but the keyboard works fine, i tried everything from uninstall and…
Surface | Other
1,436 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 90%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EW%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)