1,464 questions
0 answers
Reimbursement for the warranty service shipping
Just sent my Surface Laptop 7 for a warranty service. Only a shipping label was sent to me via email. The UPS store clerk told me that I need to pay $21.99 for a bubble wrap and the shipping box, which was instructed by MS. How can I get reimbursed for…
Surface | Other
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 38%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
2 answers
"Intel(R) Precise Touch Device" missing
I have a surface go 3, with windows 11 with all the latest updates. Lately the touch screen is behaving oddly. I tried troubleshooting, but had to stop when i could not find the "Intel(R) Precise Touch Device" that they ask about in the manual.…
Surface | Other
1,464 questions
asked
2026-09-07T15:03:47.1966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 32%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFH%3C/text%3E%3C/svg%3E)
Fraukje Hackworth
0
Reputation points
answered
2026-09-08T00:20:38.07+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
32,031
Reputation points MVP
Volunteer Moderator
1 answer
Kindle access issues
I recently bought a Windows 11 Surface Pro after receiving a message that it would no longer support the Kindle app as of June 30, 2026. I'm working on my master's and use it for my texts. Now I cannot access Kindle from my new Surface Pro. I checked for…
Surface | Other
1,464 questions
asked
2026-07-03T18:19:10.3533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 94%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
KAM
0
Reputation points
commented
2026-09-04T20:31:23.92+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 16%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKW%3C/text%3E%3C/svg%3E)
Ken Williams
0
Reputation points
1 answer
Microsoft lost my Surface Pro
I bought a brand new surface pro and as soon as I did an update, it wouldn't turn back on. I followed Microsoft's instructions to send it back and UPS confirmed it was delivered the next day (Aug 11), but the service portal said it never arrived. Since…
Surface | Other
1,464 questions
asked
2026-09-02T21:11:02.6+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 12%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIZ%3C/text%3E%3C/svg%3E)
Iva Zovkic
20
Reputation points
commented
2026-09-03T16:22:11.71+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 53%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJH%3C/text%3E%3C/svg%3E)
Jovanka Houska
0
Reputation points
2 answers
Live Agent: Getting support via the live agent is total nightmare. The costact number lands to AI whihc is not helpful
I need to claim the repair for my surface device. It has accidential damage. Device is under extended warranty but unable to get help. The pre-sales person is also not able to help. Very disappointed with the service.
Surface | Other
1,464 questions
asked
2026-09-01T08:12:48.9066667+00:00
Narayan Kumar Gupta
1
Reputation point
answered
2026-09-01T16:12:54.8933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 2%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELV%3C/text%3E%3C/svg%3E)
Lucus-V
12,535
Reputation points Microsoft External Staff
Moderator
1 answer
could you please provide MSDS and UN38.3 report for surface pro model:1866?
we need to import several surface pro (model:1866) from Taiwan, we need to provide MSDS and UN38.3 report to China Customs. Could you kindly provide those reports? thank you.
Surface | Other
1,464 questions
asked
2026-08-31T06:39:14.0166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 68%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMC%3C/text%3E%3C/svg%3E)
Maxine Cui
0
Reputation points
edited an answer
2026-08-31T11:12:07.99+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
27,955
Reputation points Microsoft External Staff
Moderator
2 answers
I WANT TO SUBMIT HARDWARE REPAIR REQUEST
I AM NOT ABLE TO SUBMIT A SERVICE REQ FOR HARWARE REPAIR
Surface | Other
1,464 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 37%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETT%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
2 answers
please read the below details. I need someone's help
I have tried everything below and cannot get this brand new surface to work... Today Ive tried everything to get the chatgpt app to work. I downloaded it from the microsoft store and it will not launch. to be sure it is a problem with microsoft store, i…
Surface | Other
1,464 questions
asked
2026-08-29T22:25:45.0366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 23%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJH%3C/text%3E%3C/svg%3E)
John Hymer
0
Reputation points
answered
2026-08-30T04:28:25.8833333+00:00
S.Sengupta
32,031
Reputation points MVP
Volunteer Moderator
3 answers
C ports are not working
My c ports are not working on my surface I have both c ports that Oi use and neither are working
Surface | Other
1,464 questions
asked
2026-08-26T15:09:08.2966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 53%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMK%3C/text%3E%3C/svg%3E)
Marycarol Keena
0
Reputation points
commented
2026-08-28T07:50:30.0966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
15,730
Reputation points Microsoft External Staff
Moderator
3 answers
Surface serial hub code 10 (invalid to operate)
I have a Surface Pro 5th gen (2017), I have some problem here. The driver "surface serial hub" suddenly shows code 10 when i update my drivers. It won't show the battery icon but the keyboard works fine, i tried everything from uninstall and…
Surface | Other
1,464 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 90%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EW%3C/text%3E%3C/svg%3E)
1 answer
Was never sent voucher claim code with purchase
I did not receive the promised voucher claim code with this Surface Pro purchase ~30 days ago). I tried calling support, but the MS phone system is beyond horrible, and the only human I was able to speak with hung up on me after I told him the…
Surface | Other
1,464 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 7.000000000000001%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EN%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 49%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIT%3C/text%3E%3C/svg%3E)
1 answer
Surface missing in transit during warranty service — Microsoft says no replacement “at this time”
Surface missing in transit during Microsoft warranty service — UPS investigation ongoing since August 6, Microsoft now says no replacement/warranty service I am looking for advice regarding a very confusing situation with a Microsoft Surface warranty…
Surface | Other
1,464 questions
asked
2026-08-22T21:55:57.62+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 31%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Алексей Вуколов
0
Reputation points
commented
2026-08-26T00:47:19.0033333+00:00
S.Sengupta
32,031
Reputation points MVP
Volunteer Moderator
1 answer
Stolen after repair
Dear community, I send in my surface for repair according to Microsoft instruction. It was supposedly send back, but I received only my empty laptop bag and a receipt. I tried to answer to the instruction e-mails but it is a no reply. I cannot manage…
Surface | Other
1,464 questions
asked
2026-08-24T16:38:11.1133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 22%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
Judith Mueller
0
Reputation points
answered
2026-08-25T02:04:36.0533333+00:00
S.Sengupta
32,031
Reputation points MVP
Volunteer Moderator
1 answer
How to return an unopened Surface Pro with a return label?
Ordered 2 new Surface Pro on line recently. First one we were charged and then the unit was cancelled by Microsoft on the day of the quoted delivery date. Unusual with no indication? The second Surface Pro was re-ordered, charged and payment was then…
Surface | Other
1,464 questions
asked
2026-08-23T22:32:16.6866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 16%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
Klaus
0
Reputation points
answered
2026-08-23T23:21:57.32+00:00
S.Sengupta
32,031
Reputation points MVP
Volunteer Moderator
1 answer
Horrible customer service
I placed an order for a Surface Pro that should have arrived yesterday, but it still shows as pending. The phone number is AI and keeps asking for the serial # for an item I have not received. There is also no way to get in touch with a human. Ridiculous…
Surface | Other
1,464 questions
asked
2026-08-20T15:40:24.07+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 57.00000000000001%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKA%3C/text%3E%3C/svg%3E)
khalid akbari
0
Reputation points
answered
2026-08-21T02:54:05.3866667+00:00
S.Sengupta
32,031
Reputation points MVP
Volunteer Moderator
4 answers
ARM Surface issues
When I bought my last Surface (my third) I had no idea I was buying an ARM equipped unit. Why doesn't Microsoft highlights the Surfaces that are ARM equipped. I keep on having issues caused by the at times insufficient performance of the ARM processor.…
Surface | Other
1,464 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 12%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAG%3C/text%3E%3C/svg%3E)
1 answer
I ordered a laptop and it shows pending after many days- not a payment issue
I ordered a laptop with delivery set for tomorrow. In my account the order shows as pending and I can see the credit card I paid with. I have no alerts that there are any issues with the payment, delivery address etc. I have the order number and no way…
Surface | Other
1,464 questions
asked
2026-08-17T22:41:23.1+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 83%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAG%3C/text%3E%3C/svg%3E)
Ashley Grierson
0
Reputation points
answered
2026-08-18T00:06:44.0166667+00:00
S.Sengupta
32,031
Reputation points MVP
Volunteer Moderator
1 answer
How do I submit a warranty repair?
I'm an IT desktop support manager at a university, and I wanted to know the process for requesting a warranty repair for a device managed by my department. The only path offered seems to be tied to Microsoft Accounts, but since this is his work device, I…
Surface | Other
1,464 questions
asked
2026-08-17T15:24:03.86+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 57.99999999999999%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELM%3C/text%3E%3C/svg%3E)
LaPointe, Murray
0
Reputation points
edited the question
2026-08-17T16:35:18.72+00:00
Gérard Oomens
131.2K
Reputation points
Volunteer Moderator
2 answers
One of the answers was accepted by the question author.
Surface repair status
I sent my brand new Surface Pro back for repair. Tracking info from UPS says it arrived 6 days ago, but it still hasn't been scanned by Microsoft to indicate it was received. Is this normal? It's impossible to get anyone on the phone or a chat to…
Surface | Other
1,464 questions
asked
2026-08-16T13:57:06.5+00:00
Iva Zovkic
20
Reputation points
accepted
2026-08-17T13:57:02.9033333+00:00
Iva Zovkic
20
Reputation points
1 answer
Kindle App No Longer Works
Guys, Why is it my kindle app no longer works on my MS surface pro and is there a replacement app
Surface | Other
1,464 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 45%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)