1,489 questions
1 answer
Surface Pro 11 SSD retaining screw
I need to replace the retaining screw on my Surface Pro 11 ssd. What screw do I need and how can I buy a replacement from Microsoft?
Surface | Other
asked
2026-11-12T14:17:30.5966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 11%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Arphan
0
Reputation points
answered
2026-11-12T14:20:19.8066667+00:00
AI answer
3 answers
warranty details and activation date Device Serial Number: <PII removed>
i need a warranty card from the microsoft authorization of my surface laptop Device Serial Number: <PII removed>
Surface | Other
1,489 questions
asked
2026-11-07T15:53:51.0833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 56.00000000000001%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESK%3C/text%3E%3C/svg%3E)
Sanjay Kumar Nath
0
Reputation points
answered
2026-11-12T06:55:04.82+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 72%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
Carl-L
24,990
Reputation points Microsoft External Staff
Moderator
1 answer
One of the answers was accepted by the question author.
How to get shipping label to return surface pro
How to generate shipping label to return surface pro
Surface | Other
1,489 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 68%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3END%3C/text%3E%3C/svg%3E)
2 answers
I have a Microsoft Surface 3 and a Microsoft Surface 4 that cannot run Windows 11
You made a design choice to abandon the hardware you designed, manufactured and sold. Why should I ever buy another Microsoft product?
Surface | Other
1,489 questions
asked
2026-11-05T16:01:47.07+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 78%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBZ%3C/text%3E%3C/svg%3E)
Bob Zimmer
0
Reputation points
commented
2026-11-11T21:45:39.9366667+00:00
Bob Zimmer
0
Reputation points
2 answers
Shipping Support?
Is there any way at all to get to MS to explain a shipping delay? I purchased a surface with a keyboard. The keyboard is just sitting in the purchased state, with no update on shipping for almost 2 weeks. It is crazy! The surface is useless without a…
Surface | Other
1,489 questions
asked
2026-11-08T16:29:48.9233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 67%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
Dereck
0
Reputation points
answered
2026-11-09T01:30:52.44+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
33,176
Reputation points MVP
Volunteer Moderator
2 answers
talk to human representative
I have ordered and paid for a MS Surface Pro 13, but it has not been delivered. I have been trying to get order status but it is impossible. There is no way to be able to talk to a human representative. This part of Microsoft's customer service is…
Surface | Other
1,489 questions
asked
2026-11-05T18:37:05.8333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 30%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Matthew Schmitz
0
Reputation points
answered
2026-11-06T07:15:36.9+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
14,115
Reputation points Microsoft External Staff
Moderator
2 answers
set up surface laptop
i just bought a surface laptop. i'm unable to get it set up. need help
Surface | Other
1,489 questions
asked
2026-11-04T15:48:53.7433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 53%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECS%3C/text%3E%3C/svg%3E)
Christopher Starkie
0
Reputation points
answered
2026-11-05T01:05:56.81+00:00
S.Sengupta
33,176
Reputation points MVP
Volunteer Moderator
2 answers
My Excel is no longer on my Surface Tablet
Hello. I purchased this surface tablet about 9 or 10 years ago. With the purchase of it I bought the Microsoft Office software, which included Word, Excel, Powerpoint, etc. I purchased the software, not a Microsoft 365 subscription. As of today, the only…
Surface | Other
1,489 questions
asked
2026-11-02T01:43:05.0133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 45%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJK%3C/text%3E%3C/svg%3E)
James Kelly
0
Reputation points
answered
2026-11-02T03:13:12.9066667+00:00
S.Sengupta
33,176
Reputation points MVP
Volunteer Moderator
2 answers
One of the answers was accepted by the question author.
Miracast on the new 5.6.135 Teams agent update does not work as intended
With the re-appearance of Miracast back to Surface Hubs, it is currently not working as intended. With Surface Hub 2S Miracast has been enabled with the option to ask for PIN every time. The hub also displays the Miracast option (Windows + K) on the…
Surface | Other
1,489 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 48%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 76%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EL%3C/text%3E%3C/svg%3E)
1 answer
actory manufacturing date for serial 024549421257
I have already checked my Surface warranty. I need the factory manufacturing date for serial 024549421257. Please connect me with a support agent who can check this information.
Surface | Other
1,489 questions
asked
2026-10-26T17:31:59.7566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 62%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMK%3C/text%3E%3C/svg%3E)
mostafa khosravi
0
Reputation points
answered
2026-10-27T00:52:51.6833333+00:00
S.Sengupta
33,176
Reputation points MVP
Volunteer Moderator
2 answers
Surface Support Account Verification Status Rejected
The Surface Support port shows account verification status rejected. How do I reverify?
Surface | Other
1,489 questions
asked
2026-10-26T18:17:42.9833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 84%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKL%3C/text%3E%3C/svg%3E)
Kevin L Carpenter
0
Reputation points
answered
2026-10-27T00:49:41.2966667+00:00
S.Sengupta
33,176
Reputation points MVP
Volunteer Moderator
2 answers
surface version
is this surface a surface pro 6 or 7; i cannot figure it out ; i went to system but cannot figure it out
Surface | Other
1,489 questions
asked
2026-10-17T06:50:24.34+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 94%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERG%3C/text%3E%3C/svg%3E)
Robert Grant
0
Reputation points
answered
2026-10-17T07:05:44.6533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 45%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED2%3C/text%3E%3C/svg%3E)
DaveM121 (2)
18,075
Reputation points
Volunteer Moderator
1 answer
One of the answers was accepted by the question author.
Invoice issued to personal name instead of company
Hi, I placed a pre-order for a Surface Laptop Ultra for Business from my personal Microsoft account by mistake. The order was paid with a company card and the payment has already been charged. I don’t want to cancel the order. I only need the invoice…
Surface | Other
1,489 questions
asked
2026-10-15T10:09:35.62+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 92%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJU%3C/text%3E%3C/svg%3E)
Justas Untulis
25
Reputation points
commented
2026-10-15T13:18:28.21+00:00
Justas Untulis
25
Reputation points
3 answers
Cannot see any access to print shipping label
How do I get the shipping label for the service order I have created and paid for? The order was created 3 days ago, I have waited over 24 hours and it has not been emailed.
Surface | Other
1,489 questions
asked
2026-10-15T03:12:35.41+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 13%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EXL%3C/text%3E%3C/svg%3E)
Xanthe Loffel-Lush
0
Reputation points
edited an answer
2026-10-15T08:30:34.4033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
30,735
Reputation points Microsoft External Staff
Moderator
1 answer
Surface Pro will not allow connection to printer
My Surface Pro will not allow me to add my printer
Surface | Other
1,489 questions
asked
2026-10-08T18:36:08.35+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 27%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHB%3C/text%3E%3C/svg%3E)
Helen Boycourt
0
Reputation points
commented
2026-10-10T03:35:51.7933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
19,130
Reputation points Microsoft External Staff
Moderator
1 answer
Windows 8 Surface won't boot up.
It gets stuck on a black screen with a wheel of spinning dots on the bottom. I tried force-rebooting several times until the troubleshooting option showed. I clicked on Troubleshoot, then advanced options, then startup repair. It troubleshot on its…
Surface | Other
1,489 questions
asked
2026-10-06T07:50:49.08+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 15%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWC%3C/text%3E%3C/svg%3E)
William Cramer
0
Reputation points
commented
2026-10-08T08:35:01.7466667+00:00
Clary-N
19,130
Reputation points Microsoft External Staff
Moderator
0 answers
Is there a formal complaints scheme or regulatory body which hears complaints against Microsoft
I bought a Surface 7 in Feb costing £1549 expecting it to be top line and fast. From inception it has shown many errors and problems. Unfortunately, I did not get around to following these up with MSFT until 6 months or so had passed, because I was…
Surface | Other
1,489 questions
asked
2026-10-06T09:14:01.11+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 26%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAC%3C/text%3E%3C/svg%3E)
amanda chumas
0
Reputation points
edited the question
2026-10-06T09:38:02.86+00:00
Gérard Oomens
133.7K
Reputation points
Volunteer Moderator
3 answers
Microsoft returned my surface pro via UPS which destroyed the device
Sent in my surface pro for a warranty repair. Microsoft shipped it back via UPS which apparently completely destroyed the device during shipping and just threw it away. I've tried contacting microsoft but their entire customer support team seems to be a…
Surface | Other
1,489 questions
asked
2026-10-01T12:37:24.8066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 34%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBA%3C/text%3E%3C/svg%3E)
Benjamin Adams
0
Reputation points
answered
2026-10-02T02:28:48.95+00:00
S.Sengupta
33,176
Reputation points MVP
Volunteer Moderator
1 answer
No Shipping Label
I have received an email from Microsoft with a service order number for a return but the View and print your shipping label doesn't take me to anywhere I can view and print a shipping label. It takes me back to My Devices on Microsoft page.
Surface | Other
1,489 questions
asked
2026-09-29T07:48:48.8866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 44%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFB%3C/text%3E%3C/svg%3E)
Family Blackmore
0
Reputation points
commented
2026-10-01T12:32:56.53+00:00
Vikki-T
14,115
Reputation points Microsoft External Staff
Moderator
2 answers
Surface 3 randomly restarts
My surface randomly restarts, although I cannot pinpoint a particular situation when this occurs. Sometimes it restarts when sleeping, other times when I'm on a website and sometimes when working on files. I am usually plugged in so don't think it's…
Surface | Other
1,489 questions
asked
2026-09-26T04:49:13.73+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 10%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDH%3C/text%3E%3C/svg%3E)
Dale Hannaford
0
Reputation points
commented
2026-09-29T11:15:00.6833333+00:00
Vikki-T
14,115
Reputation points Microsoft External Staff
Moderator