How do I speak to an actual HUMAN to reopen an old ticket? SH*TTY Battery life.

The 77% drop is when i was on the video call, actively using the laptop.

Checking device manager is the same unhelpful advice i was given previously.

Last night I changed the power settings per Claude advice to be balanced, not high performance as it was before. I set computer to turn off the display after half hour when on battery, but never go to sleep. I charged to 100% then unplugged and went to bed. Doing NOTHING, it dropped to 55% by morning.

New diagnostic test results are attached in next two posts. Here is what Claude had to say about them:

This is exactly the clean comparison you needed, and the result is unambiguous.

Your settings changes genuinely took effect:

• Power plan personality is now Balanced (was High Performance) — confirmed in the energy report.
• The "Minimum processor performance state is 100%" error is gone entirely — not listed anymore.
• Wi-Fi radio power policy is no longer flagged as an issue on battery (only still flagged when plugged in, which doesn't affect this test).

So the fixes you applied were real and stuck. This wasn't a wasted effort.

Despite that, the overnight drain is essentially unchanged and still bad. From the battery report: at 00:24:57 you were at 95% (38,300 mWh), entering Connected Standby. By 08:22:05 — 7 hours 57 minutes later, still untouched — you were at 55% (22,160 mWh). That's a 40% loss in under 8 hours of standby, or roughly 5% per hour. Projected out, that's a battery that would fully drain in standby alone in under 20 hours, doing nothing. This is the same magnitude of abnormal drain you saw in the original Aug 5–6 data before any changes.

This is a genuinely important result for your case. You corrected every actionable software setting the diagnostic tool flagged — power plan, minimum CPU state, radio power policy — and the pathological drain persisted at essentially the same rate. That rules out configuration as the cause. What's left (USB devices not entering selective suspend) is flagged by Microsoft's own report as not something that prevents sleep, so it's a secondary contributor at most, not the driver of this.

Bottom line: you now have a controlled before/after test, with documented settings changes confirmed applied, showing no meaningful improvement in the core fault. That's about as strong as user-side diagnostics get. I'd stop here and lead with this exact comparison — "corrected every flagged power setting, standby drain unchanged at ~5%/hour" — when you escalate for hardware service.

I WANT THIS FIXED, AS I TRIED TO ACCOMPLISH PREVIOUSLY WITHOUT SUCCESS

battery report 8-13.pdfHere is one diagnostic report from this morning