1,319 questions
1,319 questions with Surface | Surface Laptop | Performance and maintenance tags
2 answers
one of the buttons on my keyboard graduay stopped working
I can't type which one it is, because it doesn't work. Weird thing is it woud work sometimes, then graduay worked ess and ess. :p
Surface | Surface Laptop | Performance and maintenance
asked 2026-07-24T22:46:52.3433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 68%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETD%3C/text%3E%3C/svg%3E)
Teressa Dinshaw
0
Reputation points
answered 2026-07-25T04:14:51.0666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
31,626
Reputation points MVP
Volunteer Moderator
2 answers
Faulty Touchpad
I have had issues with my touchpad mouse click sporadically not working. Sometimes I can click left or right-click and other times it won't click at all, no allowing me to click and drag on a slide bar etc. I've tried several suggested troubleshoot…
Surface | Surface Laptop | Performance and maintenance
1,319 questions
asked 2026-07-24T20:23:53.3933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 21%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE%3C/text%3E%3C/svg%3E)
Elisa
0
Reputation points
answered 2026-07-25T01:43:31.4266667+00:00
S.Sengupta
31,626
Reputation points MVP
Volunteer Moderator
3 answers
Disabled admin account surface laptop 4
There's a disabled admin account on my laptop and I don't know how to turn it off but when I go to the recovery screen it doesn't allow me to use my touch, keyboard, or mouse
Surface | Surface Laptop | Performance and maintenance
1,319 questions
asked 2026-07-23T00:39:41.9066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 19%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECW%3C/text%3E%3C/svg%3E)
Cionna Williams
0
Reputation points
commented 2026-07-24T08:15:51.33+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
13,440
Reputation points Microsoft External Staff
Moderator
1 answer
how to retrieve my surface book laptop data
Please provide me the email address to person who can I email to discuss about my personal surface laptop
Surface | Surface Laptop | Performance and maintenance
1,319 questions
asked 2026-07-22T07:21:44.4033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 24%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
SBQ
0
Reputation points
answered 2026-07-22T14:43:17.3733333+00:00
S.Sengupta
31,626
Reputation points MVP
Volunteer Moderator
2 answers
I need to request service for a Surface laptop under warranty
We have a Surface laptop under warranty that I need to send in for repair. It will not login to Windows. Our IT department is requesting that I send it in for repair. Where can I send this?
Surface | Surface Laptop | Performance and maintenance
1,319 questions
asked 2026-07-14T18:32:14.11+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 69%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELV%3C/text%3E%3C/svg%3E)
Lori Vernon
0
Reputation points
commented 2026-07-16T08:33:02.4533333+00:00
Clary-N
13,440
Reputation points Microsoft External Staff
Moderator
1 answer
Surface Laptop 8th Edition (Snapdragon X Elite) – Same Ghost Input Issue on Two Identical Devices, Concerned About Reliability and Long-Term Failure
I am experiencing persistent haptic touchpad issues on my Surface Laptop 8th Edition (Snapdragon X Elite 12-core). The device regularly registers ghost inputs, causing random clicks, dragging, selections, and applications opening or closing without any…
Surface | Surface Laptop | Performance and maintenance
1,319 questions
asked 2026-07-11T20:53:20.5966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 18%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJG%3C/text%3E%3C/svg%3E)
John Grayson
0
Reputation points
answered 2026-07-15T07:21:04.14+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
24,300
Reputation points Microsoft External Staff
Moderator
1 answer
Microsoft Surface Bluetooth Connection Issues
I currently use a Microsoft Surface Pro for Business 11th Edition with Intel for work and have a Bluetooth keyboard and mouse connected to it. Over the past few weeks, I’ve noticed that both devices randomly disconnect at least twice a day. I’m not sure…
Surface | Surface Laptop | Performance and maintenance
1,319 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 33%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECB%3C/text%3E%3C/svg%3E)
1 answer
Feeling of touchpad haptics randomly changed
I was using my surface laptop 7 the other day and the feedback I get from my touchpad haptics appeared to change out of nowhere it went from a dull solid sounding click to a louder more hollow one, I have not updated or changed my drivers I have however…
Surface | Surface Laptop | Performance and maintenance
1,319 questions
asked 2026-07-12T09:01:05.6333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 33%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOK%3C/text%3E%3C/svg%3E)
Oliver Keaney
0
Reputation points
answered 2026-07-13T10:57:36.7866667+00:00
S.Sengupta
31,626
Reputation points MVP
Volunteer Moderator
2 answers
How to fix Surface Serial Hub Driver Code 10
Cant use Laptop 4 keyboard but am using a Logitech keyboard. I have tried firmware update unsucsessfully
Surface | Surface Laptop | Performance and maintenance
1,319 questions
asked 2026-07-13T02:22:03.7333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 93%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDM%3C/text%3E%3C/svg%3E)
Darryl McPherson
0
Reputation points
answered 2026-07-13T10:40:51.15+00:00
S.Sengupta
31,626
Reputation points MVP
Volunteer Moderator
2 answers
Kindle on MS Surface 11
Why did Kindle app quit working om MS Surface 11? Tried uninstalling and reinstalling. tried old .exe file. No results.
Surface | Surface Laptop | Performance and maintenance
1,319 questions
asked 2026-05-11T03:42:19.3266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 17%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGI%3C/text%3E%3C/svg%3E)
Gregory Ireland
0
Reputation points
commented 2026-07-13T04:05:52.28+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 45%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDB%3C/text%3E%3C/svg%3E)
dan bolger
15
Reputation points
1 answer
One of the answers was accepted by the question author.
Touchpad warranty
I recently received a warranty replacement laptop (refurbished 35 charge cycles), but I’ve noticed an issue with the touchpad. The left and right sides have noticeably different click pressure and sound, with one side feeling much “clickier” than the…
Surface | Surface Laptop | Performance and maintenance
1,319 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 95%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENL%3C/text%3E%3C/svg%3E)
1 answer
Microsoft Surface Laptop 4 Overheating Issue
I am writing to report an issue with my Microsoft Surface Laptop 4. Recently, I have noticed that the device has been overheating and developing significant hot spots during normal use. This appears to be happening more frequently than before, and I am…
Surface | Surface Laptop | Performance and maintenance
1,319 questions
asked 2026-07-03T14:40:26.11+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 57.99999999999999%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
Marco Martucci
0
Reputation points
answered 2026-07-03T16:26:26.0633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 84%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Alexandr S
105.4K
Reputation points
Independent Advisor
2 answers
Microsoft Model 1866 do not install Fortect- Bitlocker blocks Surface Laptop
I Installed Fortect and when restarting, Microsoft 1866 Surface Laptop asked for Bitlocker Key which I obtained and entered docens of times and always appeared: THE DEVICE HAD A PROBLEM AND COULD NOT BE REPAIRED Tried everything for two days without…
Surface | Surface Laptop | Performance and maintenance
1,319 questions
asked 2026-06-30T01:56:26.6766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 78%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESN%3C/text%3E%3C/svg%3E)
Sergio Nuno ARRAYAN-Robinson Helicopter in Chile
0
Reputation points
commented 2026-07-02T13:56:42.5433333+00:00
Lychee-Ng
24,300
Reputation points Microsoft External Staff
Moderator
1 answer
Surface laptop go 1 gen heating up issue
Hello, I recently purchased the 1st generation of Surface Laptop as a refurbished product and I think this product has quite a lot of heat Even a little bit makes a lot of heat and loud fan noise When I looked it up on Google, I think there are a lot of…
Surface | Surface Laptop | Performance and maintenance
1,319 questions
asked 2026-06-30T02:01:57.83+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 84%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHC%3C/text%3E%3C/svg%3E)
Hwanwoong Cho
0
Reputation points
commented 2026-07-01T08:51:03.6966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 49%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIT%3C/text%3E%3C/svg%3E)
Ian-T
7,835
Reputation points Microsoft External Staff
Moderator
1 answer
Touchscreen issues using ROBLOX on Microsoft surface laptop
I have been having issues with using the touchscreen on my device for Roblox. The main issues are the camera switching from being freely rotatable to locking to a zooming mode, stuck inputs ex. jumping/moving even after I stop touching the screen and…
Surface | Surface Laptop | Performance and maintenance
1,319 questions
asked 2026-06-27T17:30:36.11+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 4%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
BenF
0
Reputation points
commented 2026-06-29T00:08:59.8366667+00:00
S.Sengupta
31,626
Reputation points MVP
Volunteer Moderator
1 answer
Make laptop stop trying to update/updating when internet is off!!!
I have had a Surface Laptop Go 2 about 3-4 years and the thing I hate the most about it is when I tell it not to update and I have to charge my computer EVEN WHEN I TURNOFF THE INTERNET AND PUT IN AIRPLANE MODE it reboots my whole computer and closes all…
Surface | Surface Laptop | Performance and maintenance
1,319 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 47%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
2 answers
One of the answers was accepted by the question author.
The request is blocked - When trying to print a return Label
When I try and print a Surface Laptop return lable I get the message "The request is blocked" I have tried 3 differnt browers 4 different computers, including my phone 3 different networks I am sure the problem is on the Microsoft server…
Surface | Surface Laptop | Performance and maintenance
1,319 questions
asked 2026-06-23T09:56:58.14+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 78%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJA%3C/text%3E%3C/svg%3E)
John Adams
20
Reputation points
commented 2026-06-24T13:02:42.1533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
7,390
Reputation points Microsoft External Staff
Moderator
1 answer
Surface Laptop 7 for Business continues to suffer from spontaneous reboots after coming back from Microsoft service
My Surface Laptop 7 for Business has been spontaneously rebooting ever since I purchased it new from Microsoft for over $2500 in December 2025. It will appear to function normally for hours or sometimes days but experiences literally random, spontaneous…
Surface | Surface Laptop | Performance and maintenance
1,319 questions
asked 2026-06-23T22:38:48.4933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 75%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
Tad
0
Reputation points
answered 2026-06-24T02:17:13.2933333+00:00
S.Sengupta
31,626
Reputation points MVP
Volunteer Moderator
1 answer
Surface Laptop 7 Snapdragon® X Hissing sound after shutdown
My 6 month old Snapdragon® X Plus (10 Core) is making a hissing sound for a couple of seconds after shutdown. Not necessarily every time. Somewhere I read this is coil whine, but I don’t really know. Should I be concerned about this? The laptop behaves…
Surface | Surface Laptop | Performance and maintenance
1,319 questions
asked 2026-06-20T13:53:54.6533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 51%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGS%3C/text%3E%3C/svg%3E)
George S
0
Reputation points
answered 2026-06-20T15:29:40.94+00:00
S.Sengupta
31,626
Reputation points MVP
Volunteer Moderator
1 answer
Buy Surface laptop 8 with 2TB SSD
I would like to buy Surface Laptop 8 with 2TB SSD. Pls advice.
Surface | Surface Laptop | Performance and maintenance
1,319 questions
asked 2026-06-20T07:13:16.92+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 98%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWB%3C/text%3E%3C/svg%3E)
Wei Bin Lim
0
Reputation points
edited a comment 2026-06-20T09:24:47.49+00:00
ppavle
5,645
Reputation points
Volunteer Moderator