1,325 questions
1,325 questions with Surface | Surface Laptop | Performance and maintenance tags
2 answers
surface laptop 4 keyboard issue
When i type using physical keyboard it adds numbers to the text as seen below When 0i t7ype 8us0ing ph7ys0ical ke7yb9oard 0it adds n8umbers t9o the text as seen bel9ow
Surface | Surface Laptop | Performance and maintenance
asked 2026-08-12T07:22:39.87+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 91%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJF%3C/text%3E%3C/svg%3E)
John Fearon
1
Reputation point
commented 2026-08-16T14:26:08.3966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 15%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAL%3C/text%3E%3C/svg%3E)
Alex-L
10,600
Reputation points Microsoft External Staff
Moderator
2 answers
dvd/cd external drive not recognized by laptop
I have a ASUS Vivobook laptop. I have an toexternal cd/dvd drive connected to the laptop. I put a data disc in the drive and the laptop does not recognize the drive. What steps do I need to take to get this fixed?
Surface | Surface Laptop | Performance and maintenance
1,325 questions
asked 2026-08-13T14:13:34.13+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 43%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
John Macco
0
Reputation points
answered 2026-08-14T01:56:18.19+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
31,926
Reputation points MVP
Volunteer Moderator
1 answer
Microsoft surface 13'' touch pad heating up
i bought my surface not to long ago brand new from currys now as im getting ready for university but every time i use it i notice that the touch pad gets hot for seemingly no reason as i dont use the laptop intensively yet just casual browsing no more…
Surface | Surface Laptop | Performance and maintenance
1,325 questions
asked 2026-08-10T15:32:54.5466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 91%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAJ%3C/text%3E%3C/svg%3E)
alfie jones
0
Reputation points
commented 2026-08-12T09:25:49.4666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
8,505
Reputation points Microsoft External Staff
Moderator
1 answer
Surface Laptop 8th Edition (Snapdragon X Elite) – Same Ghost Input Issue on Two Identical Devices, Concerned About Reliability and Long-Term Failure
I am experiencing persistent haptic touchpad issues on my Surface Laptop 8th Edition (Snapdragon X Elite 12-core). The device regularly registers ghost inputs, causing random clicks, dragging, selections, and applications opening or closing without any…
Surface | Surface Laptop | Performance and maintenance
1,325 questions
asked 2026-07-11T20:53:20.5966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 18%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJG%3C/text%3E%3C/svg%3E)
John Grayson
0
Reputation points
edited a comment 2026-08-10T15:53:33.37+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 26%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESW%3C/text%3E%3C/svg%3E)
sammy westend
0
Reputation points
1 answer
One of the answers was accepted by the question author.
Surface Laptop 7 for Business continues to suffer from spontaneous reboots after coming back from Microsoft service
My Surface Laptop 7 for Business has been spontaneously rebooting ever since I purchased it new from Microsoft for over $2500 in December 2025. It will appear to function normally for hours or sometimes days but experiences literally random, spontaneous…
Surface | Surface Laptop | Performance and maintenance
1,325 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 75%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
1 answer
SSD upgrade
Where can I buy Surface Laptop 5 internal SSD cards in South Africa
Surface | Surface Laptop | Performance and maintenance
1,325 questions
asked 2026-08-03T10:51:16.2233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 57.00000000000001%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECM%3C/text%3E%3C/svg%3E)
Chris Makume
0
Reputation points
answered 2026-08-04T01:39:28.6+00:00
S.Sengupta
31,926
Reputation points MVP
Volunteer Moderator
1 answer
Motherboard failure
I’m about to start my first year of university this September, and honestly, I never imagined I’d be dealing with this. I bought my Surface Laptop 7 last year during my final year of high school because I wanted a reliable laptop that would last…
Surface | Surface Laptop | Performance and maintenance
1,325 questions
asked 2026-07-30T01:46:38.0533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 41%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJD%3C/text%3E%3C/svg%3E)
Julie Doan
0
Reputation points
answered 2026-07-31T23:45:54.87+00:00
S.Sengupta
31,926
Reputation points MVP
Volunteer Moderator
2 answers
speak to tech support
Is there any way to speak to a live human being for tech support of my Surface laptop? Does anyone know the magic words or key combination to use??
Surface | Surface Laptop | Performance and maintenance
1,325 questions
asked 2026-07-27T14:09:17.2733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 67%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
John Boiney
0
Reputation points
answered 2026-07-27T16:10:58.12+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 84%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Alexandr S
105.6K
Reputation points
Independent Advisor
2 answers
one of the buttons on my keyboard graduay stopped working
I can't type which one it is, because it doesn't work. Weird thing is it woud work sometimes, then graduay worked ess and ess. :p
Surface | Surface Laptop | Performance and maintenance
1,325 questions
asked 2026-07-24T22:46:52.3433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 68%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETD%3C/text%3E%3C/svg%3E)
Teressa Dinshaw
0
Reputation points
answered 2026-07-25T04:14:51.0666667+00:00
S.Sengupta
31,926
Reputation points MVP
Volunteer Moderator
2 answers
Faulty Touchpad
I have had issues with my touchpad mouse click sporadically not working. Sometimes I can click left or right-click and other times it won't click at all, no allowing me to click and drag on a slide bar etc. I've tried several suggested troubleshoot…
Surface | Surface Laptop | Performance and maintenance
1,325 questions
asked 2026-07-24T20:23:53.3933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 21%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE%3C/text%3E%3C/svg%3E)
Elisa
0
Reputation points
answered 2026-07-25T01:43:31.4266667+00:00
S.Sengupta
31,926
Reputation points MVP
Volunteer Moderator
3 answers
Disabled admin account surface laptop 4
There's a disabled admin account on my laptop and I don't know how to turn it off but when I go to the recovery screen it doesn't allow me to use my touch, keyboard, or mouse
Surface | Surface Laptop | Performance and maintenance
1,325 questions
asked 2026-07-23T00:39:41.9066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 19%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECW%3C/text%3E%3C/svg%3E)
Cionna Williams
0
Reputation points
commented 2026-07-24T08:15:51.33+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
14,635
Reputation points Microsoft External Staff
Moderator
1 answer
how to retrieve my surface book laptop data
Please provide me the email address to person who can I email to discuss about my personal surface laptop
Surface | Surface Laptop | Performance and maintenance
1,325 questions
asked 2026-07-22T07:21:44.4033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 24%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
SBQ
0
Reputation points
answered 2026-07-22T14:43:17.3733333+00:00
S.Sengupta
31,926
Reputation points MVP
Volunteer Moderator
2 answers
I need to request service for a Surface laptop under warranty
We have a Surface laptop under warranty that I need to send in for repair. It will not login to Windows. Our IT department is requesting that I send it in for repair. Where can I send this?
Surface | Surface Laptop | Performance and maintenance
1,325 questions
asked 2026-07-14T18:32:14.11+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 69%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELV%3C/text%3E%3C/svg%3E)
Lori Vernon
0
Reputation points
commented 2026-07-16T08:33:02.4533333+00:00
Clary-N
14,635
Reputation points Microsoft External Staff
Moderator
1 answer
Microsoft Surface Bluetooth Connection Issues
I currently use a Microsoft Surface Pro for Business 11th Edition with Intel for work and have a Bluetooth keyboard and mouse connected to it. Over the past few weeks, I’ve noticed that both devices randomly disconnect at least twice a day. I’m not sure…
Surface | Surface Laptop | Performance and maintenance
1,325 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 33%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECB%3C/text%3E%3C/svg%3E)
1 answer
Feeling of touchpad haptics randomly changed
I was using my surface laptop 7 the other day and the feedback I get from my touchpad haptics appeared to change out of nowhere it went from a dull solid sounding click to a louder more hollow one, I have not updated or changed my drivers I have however…
Surface | Surface Laptop | Performance and maintenance
1,325 questions
asked 2026-07-12T09:01:05.6333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 33%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOK%3C/text%3E%3C/svg%3E)
Oliver Keaney
0
Reputation points
answered 2026-07-13T10:57:36.7866667+00:00
S.Sengupta
31,926
Reputation points MVP
Volunteer Moderator
2 answers
How to fix Surface Serial Hub Driver Code 10
Cant use Laptop 4 keyboard but am using a Logitech keyboard. I have tried firmware update unsucsessfully
Surface | Surface Laptop | Performance and maintenance
1,325 questions
asked 2026-07-13T02:22:03.7333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 93%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDM%3C/text%3E%3C/svg%3E)
Darryl McPherson
0
Reputation points
answered 2026-07-13T10:40:51.15+00:00
S.Sengupta
31,926
Reputation points MVP
Volunteer Moderator
2 answers
Kindle on MS Surface 11
Why did Kindle app quit working om MS Surface 11? Tried uninstalling and reinstalling. tried old .exe file. No results.
Surface | Surface Laptop | Performance and maintenance
1,325 questions
asked 2026-05-11T03:42:19.3266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 17%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGI%3C/text%3E%3C/svg%3E)
Gregory Ireland
0
Reputation points
commented 2026-07-13T04:05:52.28+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 45%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDB%3C/text%3E%3C/svg%3E)
dan bolger
15
Reputation points
1 answer
One of the answers was accepted by the question author.
Touchpad warranty
I recently received a warranty replacement laptop (refurbished 35 charge cycles), but I’ve noticed an issue with the touchpad. The left and right sides have noticeably different click pressure and sound, with one side feeling much “clickier” than the…
Surface | Surface Laptop | Performance and maintenance
1,325 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 95%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENL%3C/text%3E%3C/svg%3E)
1 answer
Microsoft Surface Laptop 4 Overheating Issue
I am writing to report an issue with my Microsoft Surface Laptop 4. Recently, I have noticed that the device has been overheating and developing significant hot spots during normal use. This appears to be happening more frequently than before, and I am…
Surface | Surface Laptop | Performance and maintenance
1,325 questions
asked 2026-07-03T14:40:26.11+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 57.99999999999999%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
Marco Martucci
0
Reputation points
answered 2026-07-03T16:26:26.0633333+00:00
Alexandr S
105.6K
Reputation points
Independent Advisor
2 answers
Microsoft Model 1866 do not install Fortect- Bitlocker blocks Surface Laptop
I Installed Fortect and when restarting, Microsoft 1866 Surface Laptop asked for Bitlocker Key which I obtained and entered docens of times and always appeared: THE DEVICE HAD A PROBLEM AND COULD NOT BE REPAIRED Tried everything for two days without…
Surface | Surface Laptop | Performance and maintenance
1,325 questions
asked 2026-06-30T01:56:26.6766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 78%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESN%3C/text%3E%3C/svg%3E)
Sergio Nuno ARRAYAN-Robinson Helicopter in Chile
0
Reputation points
commented 2026-07-02T13:56:42.5433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
26,610
Reputation points Microsoft External Staff
Moderator