3,396 questions
3,396 questions with Surface | Surface Pro | Install and update tags
2 answers
How do I backup computer to a thumb drive
I am having my computer replaced. How do I backup the computer to thumb drive first?
Surface | Surface Pro | Install and update
asked 2026-08-14T22:49:02.7866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 66%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
vikki teeman
0
Reputation points
answered 2026-08-15T00:04:44.21+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 38%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMP%3C/text%3E%3C/svg%3E)
Marcin Policht
102.7K
Reputation points MVP
Volunteer Moderator
2 answers
Open Outlook
Purchased new surface pro and excepted invite on family plan, but cannot open outlook.
Surface | Surface Pro | Install and update
3,396 questions
asked 2026-08-12T03:31:20.02+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 7.000000000000001%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDM%3C/text%3E%3C/svg%3E)
Donnie Meister
0
Reputation points
commented 2026-08-13T12:22:11.3266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
8,505
Reputation points Microsoft External Staff
Moderator
1 answer
Surface Pro 8 unable to register an external disc reader; no DVD/CD-ROM Drive to update
I'm using a Surface Pro 8, updated to Windows 11. I purchased an external Blu-Ray/DVD reader so I could watch discs on my computer. However, when I plug the external Blu-Ray reader into my computer, it doesn't register at all. It doesn't appear under my…
Surface | Surface Pro | Install and update
3,396 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 3%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EF%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 15%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAL%3C/text%3E%3C/svg%3E)
2 answers
Microsoft Surface Pro 3 computer running W10 Pro bitlocker issue
My Surface Pro 3 running W10 Pro keeps asking for bitlocker recovery key after update 2 days ago. I have manually entered the 48 characters about 20 times already. I spent 2 days following Copilot M365 instructions to try to get it working properly,…
Surface | Surface Pro | Install and update
3,396 questions
asked 2026-08-10T00:45:40.85+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
Break80
0
Reputation points
answered 2026-08-11T23:40:30.5933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
31,926
Reputation points MVP
Volunteer Moderator
1 answer
Is there a way to install the Kindle App on my new Microsoft Surface Pro 12"?
Unfortunately, I am not able to install the Kindle App on my new Microsoft Surface Pro, with the message stating that my device is not compatible. I have contacted Amazon, and they have escalated the request to work with the Snapdragon format. I would…
Surface | Surface Pro | Install and update
3,396 questions
asked 2026-08-08T15:03:03.1233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 15%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBD%3C/text%3E%3C/svg%3E)
Barb D
0
Reputation points
answered 2026-08-09T03:20:57.0266667+00:00
S.Sengupta
31,926
Reputation points MVP
Volunteer Moderator
2 answers
One of the answers was accepted by the question author.
What PDF tool to use for signing docs on my Surface Pro as Adobe Acrobat Professional does not work very well with ARM
Hi, I'm using Adobe Acrobat professional for years. Since I replaced my old Surface Pro with the latest Surface Pro with ARM it does not work. I already installed the emulation version of Adobe but it does not give the 100% usage. Any idea how to fix…
Surface | Surface Pro | Install and update
3,396 questions
asked 2026-02-01T09:28:12.23+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 70%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHP%3C/text%3E%3C/svg%3E)
Hille-Paul Schut
20
Reputation points
answered 2026-07-30T17:35:05.62+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 34%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECP%3C/text%3E%3C/svg%3E)
Cynthia Phinney
0
Reputation points
1 answer
basic user guide
basic user guide for all of the separate functions within the surface
Surface | Surface Pro | Install and update
3,396 questions
asked 2026-07-22T06:24:34.4866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 17%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERN%3C/text%3E%3C/svg%3E)
ron napper
0
Reputation points
answered 2026-07-22T11:15:30.0866667+00:00
Marcin Policht
102.7K
Reputation points MVP
Volunteer Moderator
4 answers
One of the answers was accepted by the question author.
How to download software for usb boot windows 11 for microsoft Surface Pro 6
Have Microsoft Surface Pro 6 with Keyboard. Windows 11 Pro will not boot up. Flashes the Windows Logo and goes away to black screen. Wanting to download a recovery USB to restore Surface Pro to original configuration. Where do I go for this download?…
Surface | Surface Pro | Install and update
3,396 questions
asked 2026-07-12T20:52:57.8466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 18%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENV%3C/text%3E%3C/svg%3E)
Noel Vaughn
40
Reputation points
commented 2026-07-20T03:42:38.8166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 39%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
Sin-D
12,240
Reputation points Microsoft External Staff
Moderator
2 answers
accessing recovery files for surface that was a test model
I finally convinced my good friend to sell me his platinum Surface Pro 7. While getting familiar with the kickstand, I accidentally let it fall back, causing a small impact. Since then, the drive hasn't worked. I believe this model has a soldered drive,…
Surface | Surface Pro | Install and update
3,396 questions
asked 2026-07-19T06:13:29.7133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 42%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJH%3C/text%3E%3C/svg%3E)
joshua hinzman
0
Reputation points
answered 2026-07-20T00:03:40.2433333+00:00
S.Sengupta
31,926
Reputation points MVP
Volunteer Moderator
1 answer
Cant complete setup
My new Surface Pro Tablet (2025) Windows 11 won't complete the new setup completely. It won't let me use my current Microsoft logins, nor can I get past the adding a pin.
Surface | Surface Pro | Install and update
3,396 questions
asked 2026-07-17T23:04:02.7466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 89%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETJ%3C/text%3E%3C/svg%3E)
Thomas Jameson
0
Reputation points
answered 2026-07-18T00:12:42+00:00
S.Sengupta
31,926
Reputation points MVP
Volunteer Moderator
2 answers
Hi I bought a computer and it’s locked to the education department
I bought a surface pro 8 on eBay and when I tried to open the computer up it opened up to the education department sign in page
Surface | Surface Pro | Install and update
3,396 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 59%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
2 answers
can't open snipping tool
I just got a new surface pro 13 in 12th edition. After opening it and getting started, I found that I can't open Snipping Tool or Microsoft Store. Also jpeg and png files won't open.
Surface | Surface Pro | Install and update
3,396 questions
asked 2026-07-01T12:13:31.37+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 75%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJC%3C/text%3E%3C/svg%3E)
Julie Carney
0
Reputation points
commented 2026-07-03T07:33:34.4833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
14,635
Reputation points Microsoft External Staff
Moderator
2 answers
Issues with fresh reinstall of Windows on Surface Pro X
I have a Surface Pro X which I have been using for several years. The hard drive has become kludged up so I decided to do a clean reinstall Windows 11 Pro and set it up afresh. After a few false starts with the ISO, I managed to produce a bootable USB…
Surface | Surface Pro | Install and update
3,396 questions
asked 2026-06-26T15:41:54.7733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 82%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Michael Silverleaf
0
Reputation points
commented 2026-07-01T12:01:42.9566667+00:00
Michael Silverleaf
0
Reputation points
1 answer
Can't install latest Surface Pro update
I own a Surface Pro 10 for Business. Wanted to install the latest driver package from here: https://www.microsoft.com/en-us/download/details.aspx?id=105947 Ends up in a rollback after this message: In the event viewer I can see the follwing…
Surface | Surface Pro | Install and update
3,396 questions
asked 2026-06-25T12:39:23.9833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 67%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETB%3C/text%3E%3C/svg%3E)
Thomas B
25
Reputation points
commented 2026-06-26T01:29:53.28+00:00
S.Sengupta
31,926
Reputation points MVP
Volunteer Moderator
1 answer
Surface pro9 UEFI dump
I've had a Surface Pro 9 i5 1245u for over a year now, and the problem is that it suddenly turns off abruptly. I've tried all the tips that are on the internet, nothing helps. The service center said that the processor needs to be changed. I bought a new…
Surface | Surface Pro | Install and update
3,396 questions
asked 2026-06-25T12:57:21.7866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 79%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Виталий Копылов
0
Reputation points
commented 2026-06-25T20:19:11.2+00:00
Виталий Копылов
0
Reputation points
2 answers
Incompatibility of Surface Pro and some printers.
Are there updated print drivers to support an HP m209dw printer on a surface pro running on an ARM processor? Is there a list of compatible printers with working drivers for the Surface pro on ARM?
Surface | Surface Pro | Install and update
3,396 questions
asked 2026-06-19T13:00:08.6666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 89%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
John Murphy
5
Reputation points
commented 2026-06-25T11:15:24.2666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 15%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Akhil
15
Reputation points
2 answers
UEFI Menu Password
Ich komme nicht ins UEFI Menu rein und das Surface Pro ist in einer schlaufe und bootet immer wieder neu
Surface | Surface Pro | Install and update
3,396 questions
asked 2026-06-05T05:32:51.1933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 80%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFC%3C/text%3E%3C/svg%3E)
Frederic Chardon
0
Reputation points
commented 2026-06-08T07:44:38.1333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
26,610
Reputation points Microsoft External Staff
Moderator
3 answers
Is there any way to run Android emulator on Microsoft surface po x intel
i tried a lot but i didn't find a way to download it in arm
Surface | Surface Pro | Install and update
3,396 questions
asked 2026-06-03T14:11:48.65+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 40%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
a
0
Reputation points
commented 2026-06-05T00:25:20.43+00:00
S.Sengupta
31,926
Reputation points MVP
Volunteer Moderator
2 answers
Quick Books did not transfer to my new Surface Pro 13
I have quick books installed on my old computer and it did not transfer to the new computer. HELP
Surface | Surface Pro | Install and update
3,396 questions
asked 2026-05-29T19:20:12.98+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 33%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECJ%3C/text%3E%3C/svg%3E)
Cindy Johnson
0
Reputation points
answered 2026-05-30T05:55:56.5933333+00:00
S.Sengupta
31,926
Reputation points MVP
Volunteer Moderator
3 answers
Surface Pro 8 won't show internernal input/output audio devices, same with Microsoft keyboard cover after 11 update.
Windows 11 Upgrade Broke My Surface Pro 8 – Type Cover and Audio Issues Still Unfixed After upgrading my Surface Pro 8 to Windows 11, I had several hardware problems. I’ve since managed to get the Wi-Fi working again, but I’m still dealing with these…
Surface | Surface Pro | Install and update
3,396 questions
asked 2026-05-21T09:48:32.36+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 54%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
Michael Alexander
0
Reputation points
commented 2026-05-26T12:31:38.7433333+00:00
Barb Bowman
80,800
Reputation points MVP
Volunteer Moderator