Open Outlook

Hi Donnie Meister,

I understand how inconvenient it must be to have trouble opening Outlook on a brand-new Surface Pro, especially after accepting the Microsoft 365 Family invitation.

Could you please clarify what happens when you try to open Outlook? For example, does nothing happen, does the app close immediately or do you receive an error or subscription message? Also, are you opening Outlook (new) or Outlook (classic), and can you access your mailbox through Outlook on the web?

In the meantime, please try the following:

• Sign in to Services & subscriptions using the same Microsoft account that accepted the Family invitation. Check whether the shared Microsoft 365 Family subscription appears there.
• If Outlook shows an activation or purchase prompt, sign out of all accounts in a Microsoft 365 app, then sign back in with the account listed under that Family subscription.
• Open Microsoft Store > Library > Get updates and install any available updates for Outlook. Also check Settings > Windows Update for pending Windows updates.
• End any Outlook process from Task Manager, restart the Surface and then try opening Outlook again.
• If the desktop app still does not start, use Outlook on the web temporarily and let me know whether it works there. This will help determine whether the problem is with the mailbox/account or only the installed app.

Please share the exact error message or a screenshot if one appears but make sure to hide the email address and any other personal information. Thank you so much for your understanding.   

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