Surface Studio 2+ screen flickers and has horizontal lines

Question

Surface Studio 2+ screen flickers and has horizontal lines

Beres Dowdle 5

Surface Studio 2+ screen flickers and has horizontal lines, problem is intermittent but ends up happening every day. I have followed the instruction on updates etc and according the instruction now need help with repairs. The computer is under warranty. Please help all the links and bits and bobs make no sense

0 comments

2 answers

Your answer

Answer 1

Hi Beres,

Thank you for posting, I am here to help you today. For Flickering screen and horizontal line, Test your screen if same inside UEFI of your Surface.

Turn off your Surface and wait 10 seconds.

Press and hold the volume up button on your Surface, and at the same time, press and release the power button . The logo screen will appear.

Continue to hold the volume up button . Release the button when the UEFI screen appears.

View the screen and see if the problem is still present. If the screen is working correctly within UEFI, the problem is likely with the software installed on the Surface. Proceed with the reinstall the display adapter and OEM panel driver section.

For more details you can check this article:

Troubleshooting options for a screen that flickers:

https://support.microsoft.com/en-us/surface/troubleshooting-options-for-a-screen-that-flickers-90a50b0f-8e6a-43df-acc3-048fb52a5ce1

Troubleshooting options for a screen that has lines through it:

https://support.microsoft.com/en-us/surface/troubleshooting-options-for-a-screen-that-has-lines-through-it-b1f5e16d-ff82-4b3e-9ceb-37ad77303cc0

If the screen is not working correctly within UEFI, the problem is likely with the hardware. Proceed with submitting a service order.

Open the Surface App on your Surface device or you can download it from the Microsoft Store if you don't have one.

Click "Help and Support" and then click "Get Help".

Briefly describe your problem in the text box, such as "Lines appear on Surface screen", and then press Enter.

Click "Contact Support" at the bottom.

Select "Surface Studio" and click "Confirm".

You will see "Chat support" and "Phone support" options, please contact them during working hours, you will get one-to-one support services.

I hope you find this information helpful. Please let us know if you have any further questions If the answer is helpful, please click "Accept Answer".

Best regards,

Jansher

Mark Hanton 5 Reputation points

2026-03-03T18:38:58.0966667+00:00

Hi, I have a similar problem. I have had my Surface Studio 2+ for 2.5 years and absolutely love it. However, it has started developing horizontal and vertical lines on the screen, and this has worsened over the past week or so and is now unusable. The PC itself appears fine and can be used with a second monitor. I have checked it in UEFI mode, and it still flickers, so have assumed its a hardware issue. I am out of warranty, but considering this is only 2.5 years old and a flagship PC that cost me £4500+, I am bitterly disappointed and feel it must be a build issue. I have noticed that the PC base does get very hot when in use.

I cant find a local Microsoft Surface repair centre near where I live. Any suggestions on how to get the screen repaired?
Armel W. GONDA 0 Reputation points

2026-08-15T10:35:56.6933333+00:00

Hi Mark, hi Beres — same problem here on a Surface Studio 2+ bought in March 2023 in France. Horizontal lines first appeared occasionally and cleared on their own, then became permanent. Touch still works and the machine is fine on an external monitor. Following Jansher's UEFI test, the lines are clearly visible in UEFI too, so it's hardware. I also noticed the base runs hot, same as you Mark.

Beres, you mentioned yours was still under warranty — did Microsoft end up repairing it, and did they say which part had failed? That would be really useful to know.

Mark, did you find any repair option in the end?

If other Studio 2+ owners are seeing the same thing, it would be good to hear.

Answer 2

If your Surface Studio 2+ screen is flickering and displaying horizontal lines, it may indicate a hardware issue. Since your device is under warranty, you should initiate a service request for repair. Here are the steps you can follow:

Open a Service Request: Since your device is under warranty, you can create a service request through the Surface Support Portal. Sign in to the Microsoft 365 Admin Center and navigate to Support > Microsoft Surface support. From there, select Warranty service & repair and then Create service request.
Surface Management Portal: If you are managing your device through Microsoft Intune, you can use the Surface Management Portal to create a service request. Sign in to the Microsoft Intune admin center and go to All services > Surface Management Portal. Then select New repair request.
Follow Up: After submitting your request, you will receive instructions on how to proceed with the repair process. The average turnaround time for repairs is typically 6-12 calendar days, depending on your location and supply chain availability.

Make sure to have your warranty information handy when you submit your service request.