Windows issue – Unable to use my computer properly

Try these steps in order for a Surface that repeatedly becomes unusable:

1. Check for Surface and Windows updates
   • Open the Surface app.
   • Expand Help & support and check update status.
   • If updates are available, select Check for updates to open Windows Update and install them.
2. Run a Windows Security scan
   • Open Windows Security and run a scan.
   • If the issue is caused by deceptive or unwanted software, remove any suspicious software.
   • To check installed apps manually: Start > Control Panel > Programs > Programs and Features, then uninstall programs that are unfamiliar or match the unwanted behavior. Use caution, because some unfamiliar programs may be required by Windows or other installed software.
3. Disable unnecessary startup apps
   • Open Startup settings.
   • Disable nonessential apps that start automatically, then restart and test again.
4. Free up drive space
   • Open Storage settings and remove unnecessary temporary or system files.
   • Review selected files carefully before deleting them to avoid losing personal data.
5. Run built-in diagnostics
   • Windows Memory Diagnostic:
     • Search for memory from the taskbar.
     • Select Windows Memory Diagnostic.
     • Choose Restart now and check for problems (recommended).
   • Error Checking:
     • Open File Explorer > This PC.
     • Right-click Windows (C:) > Properties > Tools.
     • Under Error checking, select Check.
6. Use Windows troubleshooters
   • Open Settings with Windows key + I.
   • Go to System > Troubleshoot > Other troubleshooters.
   • Run the troubleshooter that matches the symptom, such as Network and Internet, Printer, or Windows Update.
7. Use recovery options if the problem continues
   • If the issue started after installing an app, use System Restore.
   • If the PC has not worked well for a while, use Reset.
   • If Windows does not start or keeps loading, use Startup Repair.
8. If the problem happens more than once on Surface
   • If the steps above do not help, restore or reset the Surface.
   • If the device still remains unusable after that, use available service and support options.

References

• Windows doesn't respond or stops working on Surface
• Unexplained Windows or software behavior may be caused by deceptive software
• Use a screen reader to navigate Windows support tools
• Recovery options in Windows