2,345 questions
2,345 questions with Surface | Surface Pro | Performance and maintenance tags
1 answer
One of the answers was accepted by the question author.
Why does my Surface Pro 6 get hot?
So, it gets hot in the top center when doing nothing or light gaming, such as geometry dash at 60 fps, or even HCR. Its the i7 16GB model, but RAM can't overheat can it?
Surface | Surface Pro | Performance and maintenance
asked 2026-07-25T21:21:25.48+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 25%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHE%3C/text%3E%3C/svg%3E)
Harvey Enos
20
Reputation points
accepted 2026-07-27T01:03:29.5+00:00
Harvey Enos
20
Reputation points
2 answers
What is the cooling on Surface Pro 13-inch like? Does it have a fan?
What is the cooling on Surface Pro 13-inch like? Does it have a fan?
Surface | Surface Pro | Performance and maintenance
2,345 questions
asked 2026-07-26T22:03:28.9033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 30%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EH%3C/text%3E%3C/svg%3E)
Harshil
0
Reputation points
answered 2026-07-27T00:02:31.4966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
31,626
Reputation points MVP
Volunteer Moderator
2 answers
How to keep my Microsoft Surface Pro 6 from getting hot?
My Surface Pro 6 gets hot. How can I fix this issue? Moved from: Community Center | Not monitored
Surface | Surface Pro | Performance and maintenance
2,345 questions
asked 2025-12-12T18:58:48.0133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 6%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDP%3C/text%3E%3C/svg%3E)
Donna Powers
5
Reputation points
commented 2026-07-25T21:16:31.7433333+00:00
Harvey Enos
20
Reputation points
1 answer
Power BI Desktop crashes on startup on Surface Pro 11 (Snapdragon X Plus) – APPCRASH in xtajit64se.dll
Hello everyone, I'm experiencing an issue with Power BI Desktop on a Microsoft Surface Pro 11th Edition with a Snapdragon X Plus (ARM64) processor. Environment Device: Microsoft Surface Pro, 11th Edition Processor: Snapdragon X Plus X1P-64-100…
Surface | Surface Pro | Performance and maintenance
2,345 questions
asked 2026-07-20T21:20:35.8033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 48%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAC%3C/text%3E%3C/svg%3E)
Alberto Coronel
0
Reputation points
answered 2026-07-21T00:18:06.04+00:00
S.Sengupta
31,626
Reputation points MVP
Volunteer Moderator
5 answers
What is a good substitute for Adobe InDesign when using ARM technology?
I bought a new Surface Pro Windows 11 laptop only to find that I can’t use Adobe Indesign with the new ARM system. Adobe Indesign is important for me professionally. Fortunately I held onto my old Windows 10 Surface Pro and have continued to use that…
Surface | Surface Pro | Performance and maintenance
2,345 questions
asked 2025-10-29T22:38:19.8766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 57.00000000000001%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESC%3C/text%3E%3C/svg%3E)
Sara CM
5
Reputation points
answered 2026-07-17T15:25:50.38+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 36%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOL%3C/text%3E%3C/svg%3E)
Oliver Lein
0
Reputation points
3 answers
Surface fails to boot from recovery USB
Surface fails to boot from the recovery USB. The logo appears but disappears after about 5 seconds.
Surface | Surface Pro | Performance and maintenance
2,345 questions
asked 2025-09-03T21:09:14.7433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 6%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Merle Sebzda
5
Reputation points
commented 2026-07-14T11:51:53.55+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 28.000000000000004%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Steffen Schwerdtfeger
0
Reputation points
1 answer
One of the answers was accepted by the question author.
Which Microsoft Surface tablets have passive cooling?
I would need to know which of the tablets in the Surface Pro and Surface Go series have passive cooling. I know that many tablets have mobile chips, yet some Surface have a fan. Please, can you list me exactly those models that have only passive cooling…
Surface | Surface Pro | Performance and maintenance
2,345 questions
asked 2026-07-11T15:42:43.3733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 33%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDK%3C/text%3E%3C/svg%3E)
Dalibor Kocián
20
Reputation points
edited a comment 2026-07-12T11:56:41.9733333+00:00
Dalibor Kocián
20
Reputation points
2 answers
I can't turn bluetooth on or off windows 11
Bluetooth devices no longer work, and the button to turn bluetooth on or off has disappeared
Surface | Surface Pro | Performance and maintenance
2,345 questions
asked 2025-10-22T04:21:33.5033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 2%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDT%3C/text%3E%3C/svg%3E)
Dave Tomita
15
Reputation points
commented 2026-07-10T23:06:14.5966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 1%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERV%3C/text%3E%3C/svg%3E)
Ragavendra vaddar
0
Reputation points
1 answer
touchpad is too sensitive
the touchpad on my Surface Pro is so sensitive it is frequently changing pages on me without my touch
Surface | Surface Pro | Performance and maintenance
2,345 questions
asked 2026-07-09T13:19:17.3266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 83%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAP%3C/text%3E%3C/svg%3E)
Anita Prinz
0
Reputation points
answered 2026-07-09T14:33:29.3066667+00:00
S.Sengupta
31,626
Reputation points MVP
Volunteer Moderator
1 answer
Surface app not showing all options
Recently, I found that the Surface app fails to load all options related to my Surface Pro 11. Most importantly, the Battery & charging option. This issue can be temporarily fixed by resetting or reinstalling the app, but the options vanish again…
Surface | Surface Pro | Performance and maintenance
2,345 questions
asked 2026-07-03T02:50:45.2566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 20%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEC%3C/text%3E%3C/svg%3E)
enlang cao
0
Reputation points
commented 2026-07-04T12:55:41.3533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
7,390
Reputation points Microsoft External Staff
Moderator
1 answer
how do I find the year I purchased my surface pro 4?
I need to find the date I purchased my surface pro 4
Surface | Surface Pro | Performance and maintenance
2,345 questions
asked 2026-06-29T14:19:33.1533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 49%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPK%3C/text%3E%3C/svg%3E)
Peter Krasnow
0
Reputation points
commented 2026-07-03T01:50:29.1166667+00:00
S.Sengupta
31,626
Reputation points MVP
Volunteer Moderator
2 answers
please connect my earpod to my surface pro 6
hope you solve it. earpod cannot connect to surface. I already filed a claim plese see I will not repeat myself. claim # <removed>
Surface | Surface Pro | Performance and maintenance
2,345 questions
asked 2026-06-30T00:00:25.1366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 33%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERG%3C/text%3E%3C/svg%3E)
Raul Garcia
0
Reputation points
commented 2026-07-02T09:29:32.19+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thomas4-N
19,510
Reputation points Microsoft External Staff
Moderator
1 answer
How to fix a surface Pro memory slot
my Micro SD memory card is recognised but will not open, II can open it it with a card reader I it opens and is operable
Surface | Surface Pro | Performance and maintenance
2,345 questions
asked 2026-06-29T17:46:40.98+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 33%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGP%3C/text%3E%3C/svg%3E)
George Penty
0
Reputation points
commented 2026-07-01T03:12:09.2233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 39%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
Sin-D
11,695
Reputation points Microsoft External Staff
Moderator
1 answer
Surface Pro 12 - Secure Kernel error
Dear Microsoft Surface Support Team, I am writing to report a recurring hardware fault on my Surface Pro 12, purchased recently and currently under warranty. The device is experiencing repeated unexpected shutdowns accompanied by a Blue Screen of Death…
Surface | Surface Pro | Performance and maintenance
2,345 questions
asked 2026-06-26T15:23:03.12+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 69%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EME%3C/text%3E%3C/svg%3E)
Makram Ebeid
0
Reputation points
commented 2026-06-30T10:35:41.6433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
24,300
Reputation points Microsoft External Staff
Moderator
1 answer
the keyboard of the surface pro 11 isn't working
The keyboard for the Surface Pro 11 I purchased a year ago isn't working. What can I do to troubleshoot? I purchased a 4 year warranty when I bought the computer .
Surface | Surface Pro | Performance and maintenance
2,345 questions
asked 2026-06-26T17:48:01.3133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 24%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELS%3C/text%3E%3C/svg%3E)
lauri stewart
0
Reputation points
answered 2026-06-27T00:03:26.2266667+00:00
S.Sengupta
31,626
Reputation points MVP
Volunteer Moderator
2 answers
Surface Pro 7 storage management
I have deleted all but the most essential programs and still I am only have 16GB free and using 101GB. Is there any automated Microsoft software to trouble shoot or maximize the storage on the device?
Surface | Surface Pro | Performance and maintenance
2,345 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 91%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERH%3C/text%3E%3C/svg%3E)
1 answer
Random freezing in Surface pro 12 dragon
I have experiences many times random freezing with not many windows opened suddenly. the laptop is brand new please help. I have no option but restaring
Surface | Surface Pro | Performance and maintenance
2,345 questions
asked 2026-06-23T23:19:25.5266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 54%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECP%3C/text%3E%3C/svg%3E)
Carolina Pinasco
0
Reputation points
edited an answer 2026-06-24T02:03:53.16+00:00
S.Sengupta
31,626
Reputation points MVP
Volunteer Moderator
1 answer
Lost Keyboard on Microsoft Surface Pro 3
After non-use but still charged, I turned on the MS Surface Pro 3 to find no "Surface Type Cover Filter Device" driver in the device manager and no keyboard recognition. I tried 1) resetting but no improvement; just lost all my programs. 2)…
Surface | Surface Pro | Performance and maintenance
2,345 questions
asked 2026-06-21T12:29:58.61+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 43%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
JAM
0
Reputation points
answered 2026-06-21T17:19:16.74+00:00
Barb Bowman
80,795
Reputation points MVP
Volunteer Moderator
2 answers
Cursor disappears after Surface Pro 9 goes to sleep
After my Surface Pro 9 goes to sleep, the cursor disappears when the computer reawakes. It only reappears after a restart.
Surface | Surface Pro | Performance and maintenance
2,345 questions
asked 2026-06-16T18:14:34.32+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 55.00000000000001%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJE%3C/text%3E%3C/svg%3E)
John Enerson
0
Reputation points
commented 2026-06-20T06:19:43.9266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
13,440
Reputation points Microsoft External Staff
Moderator
2 answers
How can I fix my fan??
Hi, my Surface fan spins quickly when it turns off and then turns back on and spins quickly and then turns back off and repeats. How can I fix this without opening the Surface? Please help me. My Surface has the latest update and I use it lightly.
Surface | Surface Pro | Performance and maintenance
2,345 questions
asked 2026-06-18T03:56:10.56+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 52%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
MH80
0
Reputation points
answered 2026-06-20T04:51:23.4933333+00:00
S.Sengupta
31,626
Reputation points MVP
Volunteer Moderator