2,352 questions
2,352 questions with Surface | Surface Pro | Performance and maintenance tags
1 answer
How to fix booting freeze on Surface Pro 9
Please help! As of one week ago, my surface pro nine was completely fine and working just like always as it has for two years. Like always there’s usually a routine update so I let my computer restart and let it update. During the update my screen froze…
Surface | Surface Pro | Performance and maintenance
asked 2026-08-16T21:45:01.0333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 96%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBW%3C/text%3E%3C/svg%3E)
Ben Weyer
0
Reputation points
answered 2026-08-17T00:17:03.99+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
31,926
Reputation points MVP
Volunteer Moderator
4 answers
Surface fails to boot from recovery USB
Surface fails to boot from the recovery USB. The logo appears but disappears after about 5 seconds.
Surface | Surface Pro | Performance and maintenance
2,352 questions
asked 2025-09-03T21:09:14.7433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 6%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Merle Sebzda
10
Reputation points
answered 2026-08-10T12:12:44.03+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 26%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDW%3C/text%3E%3C/svg%3E)
David Wilson (KEHS)
0
Reputation points
2 answers
One of the answers was accepted by the question author.
Bluetooth is not listed on device manager
Bluetooth is not listed on device manager Having problem with wireless mouse
Surface | Surface Pro | Performance and maintenance
2,352 questions
asked 2026-08-08T14:04:35.32+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 4%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERC%3C/text%3E%3C/svg%3E)
Richard Cheslock
20
Reputation points
edited a comment 2026-08-10T10:59:35.3566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
26,610
Reputation points Microsoft External Staff
Moderator
0 answers
Surface Pro 11 – Business conduct following repeated failure to carry out repairs
I would like to report a repeated case of non‑performance in the Microsoft Support process for my Surface Pro 11 and ask whether others have experienced similar behaviour. Below is a concise timeline of the case: • May – chargeable repair Surface Pro…
Surface | Surface Pro | Performance and maintenance
2,352 questions
asked 2026-08-08T07:37:24.32+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 99%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
Carsten Lehmann
0
Reputation points
asked 2026-08-08T07:37:24.32+00:00
Carsten Lehmann
0
Reputation points
5 answers
Cant get in touchn with support staff
In August 2025, Microsoft's own Surface Commercial Support advocate ([moderator's note: PII removed]) diagnosed a firmware/secure-boot failure on my Surface Pro 10 and approved a free warranty repair under case [moderator's note: PII removed]. Before it…
Surface | Surface Pro | Performance and maintenance
2,352 questions
asked 2026-07-31T21:25:24.2833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 13%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMH%3C/text%3E%3C/svg%3E)
Marc Hankin
0
Reputation points
commented 2026-08-05T13:28:05.99+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 49%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIT%3C/text%3E%3C/svg%3E)
Ian-T
8,400
Reputation points Microsoft External Staff
Moderator
2 answers
sony headset not able to connect
My Sony headset is not able to connect to your microsoft surfe pro fix it soon
Surface | Surface Pro | Performance and maintenance
2,352 questions
asked 2026-08-04T17:08:57.88+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 72%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVS%3C/text%3E%3C/svg%3E)
Vidya Sagar
0
Reputation points
answered 2026-08-04T23:46:26.8+00:00
S.Sengupta
31,926
Reputation points MVP
Volunteer Moderator
1 answer
I am trying to send my Surface in for warranty repair and I keep receiving the message below. How do I finalize my request.
Surface | Surface Pro | Performance and maintenance
2,352 questions
asked 2026-08-03T23:42:10.7733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 40%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERH%3C/text%3E%3C/svg%3E)
Ross Henderson
0
Reputation points
answered 2026-08-04T01:42:33.67+00:00
S.Sengupta
31,926
Reputation points MVP
Volunteer Moderator
1 answer
Problems with trade in program
I purchased a new Surface on May 28th, 2026, and used the trade-in program offered by sending a Lenovo laptop for a credit. I received an email confirming that I would receive a credit for the laptop a month later. I have yet to receive the credit. …
Surface | Surface Pro | Performance and maintenance
2,352 questions
asked 2026-07-25T15:55:22.5133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 68%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPH%3C/text%3E%3C/svg%3E)
patricia heessels
0
Reputation points
answered 2026-07-28T08:43:18.63+00:00
S.Sengupta
31,926
Reputation points MVP
Volunteer Moderator
2 answers
How to keep my Microsoft Surface Pro 6 from getting hot?
My Surface Pro 6 gets hot. How can I fix this issue? Moved from: Community Center | Not monitored
Surface | Surface Pro | Performance and maintenance
2,352 questions
asked 2025-12-12T18:58:48.0133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 6%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDP%3C/text%3E%3C/svg%3E)
Donna Powers
5
Reputation points
commented 2026-07-28T08:09:23.21+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
14,635
Reputation points Microsoft External Staff
Moderator
1 answer
One of the answers was accepted by the question author.
Why does my Surface Pro 6 get hot?
So, it gets hot in the top center when doing nothing or light gaming, such as geometry dash at 60 fps, or even HCR. Its the i7 16GB model, but RAM can't overheat can it?
Surface | Surface Pro | Performance and maintenance
2,352 questions
asked 2026-07-25T21:21:25.48+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 25%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHE%3C/text%3E%3C/svg%3E)
Harvey Enos
20
Reputation points
accepted 2026-07-27T01:03:29.5+00:00
Harvey Enos
20
Reputation points
2 answers
What is the cooling on Surface Pro 13-inch like? Does it have a fan?
What is the cooling on Surface Pro 13-inch like? Does it have a fan?
Surface | Surface Pro | Performance and maintenance
2,352 questions
asked 2026-07-26T22:03:28.9033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 30%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EH%3C/text%3E%3C/svg%3E)
Harshil
0
Reputation points
answered 2026-07-27T00:02:31.4966667+00:00
S.Sengupta
31,926
Reputation points MVP
Volunteer Moderator
1 answer
Power BI Desktop crashes on startup on Surface Pro 11 (Snapdragon X Plus) – APPCRASH in xtajit64se.dll
Hello everyone, I'm experiencing an issue with Power BI Desktop on a Microsoft Surface Pro 11th Edition with a Snapdragon X Plus (ARM64) processor. Environment Device: Microsoft Surface Pro, 11th Edition Processor: Snapdragon X Plus X1P-64-100…
Surface | Surface Pro | Performance and maintenance
2,352 questions
asked 2026-07-20T21:20:35.8033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 48%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAC%3C/text%3E%3C/svg%3E)
Alberto Coronel
0
Reputation points
answered 2026-07-21T00:18:06.04+00:00
S.Sengupta
31,926
Reputation points MVP
Volunteer Moderator
5 answers
What is a good substitute for Adobe InDesign when using ARM technology?
I bought a new Surface Pro Windows 11 laptop only to find that I can’t use Adobe Indesign with the new ARM system. Adobe Indesign is important for me professionally. Fortunately I held onto my old Windows 10 Surface Pro and have continued to use that…
Surface | Surface Pro | Performance and maintenance
2,352 questions
asked 2025-10-29T22:38:19.8766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 57.00000000000001%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESC%3C/text%3E%3C/svg%3E)
Sara CM
5
Reputation points
answered 2026-07-17T15:25:50.38+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 36%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOL%3C/text%3E%3C/svg%3E)
Oliver Lein
0
Reputation points
1 answer
One of the answers was accepted by the question author.
Which Microsoft Surface tablets have passive cooling?
I would need to know which of the tablets in the Surface Pro and Surface Go series have passive cooling. I know that many tablets have mobile chips, yet some Surface have a fan. Please, can you list me exactly those models that have only passive cooling…
Surface | Surface Pro | Performance and maintenance
2,352 questions
asked 2026-07-11T15:42:43.3733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 33%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDK%3C/text%3E%3C/svg%3E)
Dalibor Kocián
20
Reputation points
edited a comment 2026-07-12T11:56:41.9733333+00:00
Dalibor Kocián
20
Reputation points
2 answers
I can't turn bluetooth on or off windows 11
Bluetooth devices no longer work, and the button to turn bluetooth on or off has disappeared
Surface | Surface Pro | Performance and maintenance
2,352 questions
asked 2025-10-22T04:21:33.5033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 2%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDT%3C/text%3E%3C/svg%3E)
Dave Tomita
15
Reputation points
commented 2026-07-10T23:06:14.5966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 1%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERV%3C/text%3E%3C/svg%3E)
Ragavendra vaddar
0
Reputation points
1 answer
touchpad is too sensitive
the touchpad on my Surface Pro is so sensitive it is frequently changing pages on me without my touch
Surface | Surface Pro | Performance and maintenance
2,352 questions
asked 2026-07-09T13:19:17.3266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 83%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAP%3C/text%3E%3C/svg%3E)
Anita Prinz
0
Reputation points
answered 2026-07-09T14:33:29.3066667+00:00
S.Sengupta
31,926
Reputation points MVP
Volunteer Moderator
1 answer
Surface app not showing all options
Recently, I found that the Surface app fails to load all options related to my Surface Pro 11. Most importantly, the Battery & charging option. This issue can be temporarily fixed by resetting or reinstalling the app, but the options vanish again…
Surface | Surface Pro | Performance and maintenance
2,352 questions
asked 2026-07-03T02:50:45.2566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 20%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEC%3C/text%3E%3C/svg%3E)
enlang cao
0
Reputation points
commented 2026-07-04T12:55:41.3533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
8,505
Reputation points Microsoft External Staff
Moderator
1 answer
how do I find the year I purchased my surface pro 4?
I need to find the date I purchased my surface pro 4
Surface | Surface Pro | Performance and maintenance
2,352 questions
asked 2026-06-29T14:19:33.1533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 49%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPK%3C/text%3E%3C/svg%3E)
Peter Krasnow
0
Reputation points
commented 2026-07-03T01:50:29.1166667+00:00
S.Sengupta
31,926
Reputation points MVP
Volunteer Moderator
2 answers
please connect my earpod to my surface pro 6
hope you solve it. earpod cannot connect to surface. I already filed a claim plese see I will not repeat myself. claim # <removed>
Surface | Surface Pro | Performance and maintenance
2,352 questions
asked 2026-06-30T00:00:25.1366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 33%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERG%3C/text%3E%3C/svg%3E)
Raul Garcia
0
Reputation points
commented 2026-07-02T09:29:32.19+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thomas4-N
21,130
Reputation points Microsoft External Staff
Moderator
1 answer
How to fix a surface Pro memory slot
my Micro SD memory card is recognised but will not open, II can open it it with a card reader I it opens and is operable
Surface | Surface Pro | Performance and maintenance
2,352 questions
asked 2026-06-29T17:46:40.98+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 33%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGP%3C/text%3E%3C/svg%3E)
George Penty
0
Reputation points
commented 2026-07-01T03:12:09.2233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 39%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
Sin-D
12,240
Reputation points Microsoft External Staff
Moderator