2,510 questions
2 answers
Need to log a service call for Microsoft surface pro for charger and keyboard issue
Hi Team, I need help on to log a service call for in-warranty Microsoft surface pro for faulty charger and keyboard issue. The Microsoft is surface pro laptop is a company provided laptop. Please help me to log a service call. Regards, …
Surface | Surface Pro | Power and battery
asked
2026-11-12T05:47:42.56+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 50%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKG%3C/text%3E%3C/svg%3E)
Kambli, Ganesh -ND
0
Reputation points
edited the question
2026-11-12T10:26:28.62+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
14,115
Reputation points Microsoft External Staff
Moderator
3 answers
Windows 11 battery icon no longer appearing
Hello, I have already tried the following: troubleshooting notifications reset changing power settings the battery icon is not showing up at all in the bottom right like it has the past several years.
Surface | Surface Pro | Power and battery
2,510 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 9%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EG%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
2 answers
I have a case [moderator's note: PII removed] but I STILL need help
I have a case # for my microsoft surface pro laptop- but i still need help my laptop has started restarting on its own randomly again. Now what? my case # is [moderator's note: PII removed] and it is still under warranty
Surface | Surface Pro | Power and battery
2,510 questions
asked
2026-11-09T17:09:19.1333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 28.999999999999996%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
StudioKat Designs
30
Reputation points
commented
2026-11-11T17:14:21.0733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 36%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYC%3C/text%3E%3C/svg%3E)
Ysmael Castro Royero
0
Reputation points
2 answers
Surface pro 4 Battery is dead
2 months ago my #surface_pro_4 just stopped turning on I changed the charging cable and still screen is black the charger light is on ! I did all the steps or start button then 15 se on volume +&- nothing it is dead completely! My device is out of…
Surface | Surface Pro | Power and battery
2,510 questions
asked
2026-11-09T14:56:41.33+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 57.99999999999999%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESA%3C/text%3E%3C/svg%3E)
SAIF ALNABOLSI
0
Reputation points
answered
2026-11-10T00:44:22.91+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
33,176
Reputation points MVP
Volunteer Moderator
2 answers
One of the answers was accepted by the question author.
my surface Pro is restarting on its own
why is my Microsoft pro computer restarting itself on its own randomly. I have a case# 7109397584. I need help with this please.
Surface | Surface Pro | Power and battery
2,510 questions
asked
2026-10-30T15:39:08.7533333+00:00
StudioKat Designs
30
Reputation points
commented
2026-11-10T00:37:44.7833333+00:00
S.Sengupta
33,176
Reputation points MVP
Volunteer Moderator
2 answers
surface pro 11 will not turn on. how do i get a reoair order?
My surface pro 11 will not turn on. I have tried all of the troubleshoots. I cant get a service order because the website keeps telling me to download a toolkit. If the machine won't turn on, obviously I can't download the toolkit!
Surface | Surface Pro | Power and battery
2,510 questions
asked
2026-11-08T19:12:56.7733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 12%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGT%3C/text%3E%3C/svg%3E)
Gardner Thornton
0
Reputation points
answered
2026-11-09T08:30:32.2833333+00:00
Vikki-T
14,115
Reputation points Microsoft External Staff
Moderator
2 answers
battery issue but battery is new not used bought this surface pro x in 2021 but opened in 2026 ten days back
bought this in 2021 but opend box in 2026 ten days back battery is the only problem showing plugged in not charging its new how to fix it working on windows 11
Surface | Surface Pro | Power and battery
2,510 questions
asked
2026-11-09T03:49:17.5233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 71%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAC%3C/text%3E%3C/svg%3E)
Ajay chaudhary
0
Reputation points
edited an answer
2026-11-09T08:27:20.0933333+00:00
S.Sengupta
33,176
Reputation points MVP
Volunteer Moderator
1 answer
Surface pro 12 did not boot up.
three days before my new surface pro 12 ( bought two months back) did not boot up when I pressed the power button. I tried all the suggested methods to try to power on the device. It simply would not turn on. I sent it to the service centre as directed…
Surface | Surface Pro | Power and battery
2,510 questions
asked
2026-11-08T07:53:06.0266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 30%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBK%3C/text%3E%3C/svg%3E)
Bhuvanesh Kumar R
0
Reputation points
commented
2026-11-08T10:55:06.5066667+00:00
S.Sengupta
33,176
Reputation points MVP
Volunteer Moderator
2 answers
how to replace Surface Pro 9 charging port connector?
The charging port on my Surface Pro 9 went from slightly loss connection with white light flickering until jiggled into position. It has now advanced to not charging even when connection shifted to turning on white light. It is a loose connection. …
Surface | Surface Pro | Power and battery
2,510 questions
asked
2026-11-06T04:05:01.2666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 55.00000000000001%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
Michael
0
Reputation points
answered
2026-11-06T09:31:50.65+00:00
S.Sengupta
33,176
Reputation points MVP
Volunteer Moderator
1 answer
One of the answers was accepted by the question author.
Inquiry regarding the official compatibility solution for using the new Surface charger with a Surface Pro 1 device.
Hello, I currently have several Surface Pro 1 devices, as well as the newer Surface Connect magnetic charging adapter (used with Surface Pro 3 and later models). Since the physical connectors on these two generations are completely different, I…
Surface | Surface Pro | Power and battery
2,510 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 10%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
3 answers
Power supply not returned after Surface Pro7 repair/replacement by Microsoft
I sent my Surface power supply in with my defective Surface Pro7 (which was 3 months out of warrantee) thinking Microsoft would need it to try and get the defective unit to turn on. I was sent a replacement surface, HOWEVER, my power supply WAS NOT…
Surface | Surface Pro | Power and battery
2,510 questions
asked
2026-10-25T22:44:57.3766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 18%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJA%3C/text%3E%3C/svg%3E)
Jeff and Debbie Carr
0
Reputation points
answered
2026-10-26T01:57:37.08+00:00
S.Sengupta
33,176
Reputation points MVP
Volunteer Moderator
2 answers
My surface pro was returned to me without the keyboard and power unit
How do I contact microsoft to find out why My surface pro was returned to me without the keyboard and power unit
Surface | Surface Pro | Power and battery
2,510 questions
asked
2025-08-22T20:01:50.75+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 53%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EII%3C/text%3E%3C/svg%3E)
ian ibbetson
0
Reputation points
commented
2026-10-25T22:37:27.5133333+00:00
Jeff and Debbie Carr
0
Reputation points
1 answer
Surface pro battery won’t charge
Surface pro battery won’t charge. I would like to purchase a refurbished replacement
Surface | Surface Pro | Power and battery
2,510 questions
asked
2026-10-16T14:24:40.93+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 48%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGR%3C/text%3E%3C/svg%3E)
glenn regruit
0
Reputation points
answered
2026-10-17T01:03:05.7166667+00:00
S.Sengupta
33,176
Reputation points MVP
Volunteer Moderator
1 answer
Microsoft Surface Pro 11 – Unable to submit warranty repair request, even with two different accounts
Hello, I am experiencing a serious issue when trying to arrange warranty service for my Microsoft Surface Pro 11. The touchscreen has a non-responsive area, and troubleshooting, driver updates and resetting Windows have not resolved the problem. My…
Surface | Surface Pro | Power and battery
2,510 questions
asked
2026-10-13T10:26:17.32+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 50%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Албена Кушлева
5
Reputation points
edited an answer
2026-10-13T14:32:31.59+00:00
S.Sengupta
33,176
Reputation points MVP
Volunteer Moderator
2 answers
Surface Pro 8 charging/battery issue (0% + blocked firmware)
Hi! I need help troubleshooting a charging/battery issue on a Microsoft Surface Pro 8. The device is connected to power (both with the original charger and via USB-C PD charging), but Windows continues to show 0% battery and the battery does not charge.…
Surface | Surface Pro | Power and battery
2,510 questions
asked
2026-01-20T05:32:22.56+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 17%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMG%3C/text%3E%3C/svg%3E)
Mia Grenmark
5
Reputation points
answered
2026-10-08T04:06:25.0766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 8%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERR%3C/text%3E%3C/svg%3E)
Rohan Rane
0
Reputation points
10 answers
Microsoft Surface Pro 6 battery swelling
Microsoft Surface Pro 6 battery is swelling, bowing the glass screen. Please advise. Thank you.
Surface | Surface Pro | Power and battery
2,510 questions
asked
2026-07-10T18:20:18.8066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 60%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
KJ
0
Reputation points
answered
2026-10-07T11:55:33.54+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 33%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDO%3C/text%3E%3C/svg%3E)
Dag Olav Hødnebø
0
Reputation points
3 answers
I am currently experiencing severe issues with MS support
Good morning, I'm writing in reference to my Surface Pro 11th edition purchased on 30 Oct 2024 and under warranty until 30 Oct 2026. Noticed a split in the casing of my adapter cable (which connects with Thunderbolt 4 dock for business) and first wrote…
Surface | Surface Pro | Power and battery
2,510 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 90%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
1 answer
Surface pro 4 turns on but shows a red bar and an unlocked lock icon with no way to go to go to the UEFI screen
Hello, My Surface pro 4 turns on but shows a red bar and an unlocked lock icon. I already read about the solution of keeping the power an volume button to go to the UEFI screen. But it does not work. I really need help to have access to my files. Please…
Surface | Surface Pro | Power and battery
2,510 questions
asked
2026-08-13T11:42:44.9133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 1%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
san
0
Reputation points
commented
2026-09-29T01:40:34.0566667+00:00
S.Sengupta
33,176
Reputation points MVP
Volunteer Moderator
2 answers
Battery failure
My Microsoft Surface Pro 8 no longer holds a charge. It only turns on when plugged in, and when it turns on, it stays at 0%. I believe it may need a battery replacement. How can I submit a service request for a battery replacement?
Surface | Surface Pro | Power and battery
2,510 questions
asked
2026-09-26T21:02:26.3266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 65%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEB%3C/text%3E%3C/svg%3E)
Emmaly Bertges
0
Reputation points
answered
2026-09-28T00:59:25.3566667+00:00
S.Sengupta
33,176
Reputation points MVP
Volunteer Moderator
2 answers
Seald Surface Pro 8 battery not charging
Hi everyone, I recently purchased a brand-new, sealed Surface Pro 8, manufactured in 2021. However, when I connect the charger, the battery percentage stays at 0%. I ran powercfg /batteryreport in CMD, and surprisingly, the battery health/capacity is…
Surface | Surface Pro | Power and battery
2,510 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 96%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)