2,486 questions
2,486 questions with Surface | Surface Pro | Power and battery tags
3 answers
How do I speak to an actual HUMAN to reopen an old ticket? SH*TTY Battery life.
My SL6 for business has sh*tty battery life. Goes from 80% to 25% in less than an hour on a Zoom call (nothing else being processed). See attached battery report. Got extremely hot during the call. Per dialogue with Claude, to which I uploaded the…
Surface | Surface Pro | Power and battery
asked 2026-08-12T21:03:30.04+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 59%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKM%3C/text%3E%3C/svg%3E)
Kenneth M. Fagin
0
Reputation points
answered 2026-08-16T18:56:53.5866667+00:00
Kenneth M. Fagin
0
Reputation points
1 answer
One of the answers was accepted by the question author.
new battery and battery report issue
Hello, I made my battery changed but once I checked battery report cycle count is 137 and full charge capasity 35.350mWh. I asked my technical point why I have these results with a original brand new battery (at least I paid for that) they replied me…
Surface | Surface Pro | Power and battery
2,486 questions
asked 2025-08-17T01:19:20.6733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 52%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBB%3C/text%3E%3C/svg%3E)
Bora Bilgiç
20
Reputation points
commented 2026-08-16T08:35:14.4066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 13%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHG%3C/text%3E%3C/svg%3E)
Hakan Gorgulu
0
Reputation points
1 answer
Surface pro 4 turns on but shows a red bar and an unlocked lock icon with no way to go to go to the UEFI screen
Hello, My Surface pro 4 turns on but shows a red bar and an unlocked lock icon. I already read about the solution of keeping the power an volume button to go to the UEFI screen. But it does not work. I really need help to have access to my files. Please…
Surface | Surface Pro | Power and battery
2,486 questions
asked 2026-08-13T11:42:44.9133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 1%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
san
0
Reputation points
answered 2026-08-14T02:05:11.4166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
31,926
Reputation points MVP
Volunteer Moderator
2 answers
alternate method of charging for pro 5
I want an alternative method of charging for my Surface Pro 5 which does not have a USB-C port. Is there any other way besides the standard charger?
Surface | Surface Pro | Power and battery
2,486 questions
asked 2026-08-08T21:42:08.8266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 24%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHB%3C/text%3E%3C/svg%3E)
Harry Booth
0
Reputation points
answered 2026-08-09T02:46:10.0466667+00:00
S.Sengupta
31,926
Reputation points MVP
Volunteer Moderator
1 answer
Hibernate only shuts down after Windows Update
Hello Support, after installing the latest Windows 11 update, the hibernate function only shuts down my Surface Pro. I have tried every troubleshooting step I could find, but the issue still isn’t resolved. Tried disabling and enabling hibernate using…
Surface | Surface Pro | Power and battery
2,486 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 43%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 72%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
3 answers
Battery life dropping noticeably
My surface pro 7 battery has gone through only 444 cycles yet the capacity is down to 79% of original. I am getting a max of two hours life and it is dropping noticeably. Is it time to change the battery and if so, how?
Surface | Surface Pro | Power and battery
2,486 questions
asked 2026-07-24T16:04:02.0133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 68%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJP%3C/text%3E%3C/svg%3E)
John Parkin
0
Reputation points
answered 2026-07-24T17:36:11.4966667+00:00
Barb Bowman
80,800
Reputation points MVP
Volunteer Moderator
1 answer
How to disable Smart Charging for Surface
Hello, I have a surface pro 9 and I notice smart charging is on. I found ways to turn it off for a while but it would automatically turn it back on after a charge. Problem right now is that I need to use it for 4 hours at a time, with no charging during…
Surface | Surface Pro | Power and battery
2,486 questions
asked 2025-07-03T05:56:03.8333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 77%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
kibi
0
Reputation points
edited a comment 2026-07-21T16:36:53.25+00:00
Barb Bowman
80,800
Reputation points MVP
Volunteer Moderator
2 answers
My Surface pro 7 will not boot.
When I press the power button, the windows logo comes on briefly then nothing happens
Surface | Surface Pro | Power and battery
2,486 questions
asked 2026-07-20T19:13:09.72+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 4%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGT%3C/text%3E%3C/svg%3E)
Greg Thomas
0
Reputation points
answered 2026-07-21T00:24:15.94+00:00
S.Sengupta
31,926
Reputation points MVP
Volunteer Moderator
2 answers
How to turn off Smart-Charging forever?
I am currently using Surface Pro 9. I do not care running out of the lifespan of the battery. However, Smart-Charging function keeps being turned on, though I turn if off manually everytime I find out charging is only up to 80%. So, how do I turn the…
Surface | Surface Pro | Power and battery
2,486 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 36%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EY%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 15%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAL%3C/text%3E%3C/svg%3E)
2 answers
Surface Pro 6 Bulging Battery How to speak with an agent
I filed all the paperwork required for Surface Pro 6 Bulging Battery. I was sent an email back with the agents name Angelia N, I replied back to her however no reply back. How can a person speak with an agent at Microsoft it is imposiable? I followed her…
Surface | Surface Pro | Power and battery
2,486 questions
asked 2026-07-15T19:41:38.4866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 21%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPF%3C/text%3E%3C/svg%3E)
Patricia Funkhouser
0
Reputation points
answered 2026-07-15T22:51:34.3366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 84%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Alexandr S
105.6K
Reputation points
Independent Advisor
3 answers
Microsoft Surface Pro 6 battery swelling
Microsoft Surface Pro 6 battery is swelling, bowing the glass screen. Please advise. Thank you.
Surface | Surface Pro | Power and battery
2,486 questions
asked 2026-07-10T18:20:18.8066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 60%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
KJ
0
Reputation points
edited an answer 2026-07-11T00:31:27.7033333+00:00
S.Sengupta
31,926
Reputation points MVP
Volunteer Moderator
2 answers
My Surface Pro 11 will not turn on unless I plug it in
My Surface Pro 11 will not turn on even with a full battery unless I have it plugged in. Can this be resolved?
Surface | Surface Pro | Power and battery
2,486 questions
asked 2026-07-01T17:55:42.29+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 72%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
Janiella Shirley
0
Reputation points
commented 2026-07-10T04:49:19.4366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 15%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Akhil
15
Reputation points
2 answers
Surface pro 11 does not go to sleep nor hibernate despite the power settings set
Surface pro 11 does not go to sleep nor hibernate despite the power settings set
Surface | Surface Pro | Power and battery
2,486 questions
asked 2026-07-09T16:13:51.4166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 41%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKT%3C/text%3E%3C/svg%3E)
Kinyuy Tatah
0
Reputation points
edited an answer 2026-07-10T01:20:26.7433333+00:00
S.Sengupta
31,926
Reputation points MVP
Volunteer Moderator
2 answers
Surface 5 Tablet not booting
My Surface 5 tablet just shows me the Windows logo (no spinning graphic at the bottom) when I power it on. It turns off shortly after. I can't get to the UEFI or other screens with the volume up or down. It has been plugged in during these test. Any…
Surface | Surface Pro | Power and battery
2,486 questions
asked 2026-06-13T15:28:55.1+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 8%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EML%3C/text%3E%3C/svg%3E)
Michael Limanni
0
Reputation points
answered 2026-06-14T01:40:20.65+00:00
S.Sengupta
31,926
Reputation points MVP
Volunteer Moderator
2 answers
Overheating and fast draining battery
I have a Surface Pro 9 (13”, purchased December 2023) that has recently started overheating and draining the battery much faster than normal. Symptoms: • The device gets noticeably hot, even during light tasks like web browsing or document…
Surface | Surface Pro | Power and battery
2,486 questions
asked 2026-06-12T22:03:18.03+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 60%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAA%3C/text%3E%3C/svg%3E)
ABDULAZIZ ALBAHRI
0
Reputation points
answered 2026-06-12T23:36:11.76+00:00
S.Sengupta
31,926
Reputation points MVP
Volunteer Moderator
2 answers
Surface Pro 8 Not Booting Up
Hi there, My Surface Pro 8 suddenly stopped booting up (wasn't dropped or exposed to water), even though it's fully charged. I've tried all the recommended steps but nothing works, and there are no Microsoft service centers in Canada. Any tips? I'd hate…
Surface | Surface Pro | Power and battery
2,486 questions
asked 2026-06-02T15:51:55.4766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 27%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESY%3C/text%3E%3C/svg%3E)
Susan Yatsukowski
0
Reputation points
commented 2026-06-03T03:04:22.3066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
14,635
Reputation points Microsoft External Staff
Moderator
1 answer
Permanently disable Surface pro smart charging
Hi, I would like to permanently disable the smart charging on my Surface Pro. I know it is currently not possible to do so. I very strongly suggest that Microsoft to soon release an update for the Surface app so that Smart charging is "opt…
Surface | Surface Pro | Power and battery
2,486 questions
asked 2026-01-28T00:29:57.1533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 64%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELH%3C/text%3E%3C/svg%3E)
Lee, Hanshin
10
Reputation points
commented 2026-06-03T02:23:18.51+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 66%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAC%3C/text%3E%3C/svg%3E)
Alice C. Hughes
0
Reputation points
1 answer
One of the answers was accepted by the question author.
How to store my old surface safely
I have upgraded my surface twice and am wondering how to store the ones I no longer use. Should I keep them on a charger or is that bad for the battery? On the other hand, if I don't charge them, can I access info at a later date if I need to?
Surface | Surface Pro | Power and battery
2,486 questions
asked 2026-05-14T17:14:40.7333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 67%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Michael Schroetke
20
Reputation points
accepted 2026-05-14T17:16:02.35+00:00
Michael Schroetke
20
Reputation points
3 answers
My Surface Pro 11 (Snapdragon) is overheating and loses battery life very quickly eventhough it is brand new.
My Surface Pro’s battery life has been surprisingly poor. With just two apps open, it only lasts around 3-4 hours, even at 50% brightness and it still gets noticeably hot. For a device that’s meant to be the newest model, this is quite underwhelming.…
Surface | Surface Pro | Power and battery
2,486 questions
asked 2026-05-03T21:25:54.6333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 2%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGI%3C/text%3E%3C/svg%3E)
George Ioannou
0
Reputation points
answered 2026-05-07T11:42:08.6333333+00:00
kagiyama yutaka
4,915
Reputation points
2 answers
replacement battery for surface pro 7.
I need a quote on a replacement battery for a surface pro 7, it was purchased in 2022 and is now outr of warranty. What is the non profit tax exempt price for this and how do I go about getting this done. I was o with an associate and he sent me to this…
Surface | Surface Pro | Power and battery
2,486 questions
asked 2026-04-16T19:43:32.3933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 75%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMC%3C/text%3E%3C/svg%3E)
Molly Crimmins
0
Reputation points
answered 2026-04-17T01:24:16.5366667+00:00
S.Sengupta
31,926
Reputation points MVP
Volunteer Moderator