71 questions with Microsoft 365 and Office | Microsoft Family Safety | Other | Other tags

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Family safety app

Hi. Can't remove from sons phone. Deleted from family account, but can remove administration rights or unistall from my sons phone. It is still blocking everything though!! Thanks

Microsoft 365 and Office | Microsoft Family Safety | Other | Other
Microsoft 365 and Office | Microsoft Family Safety | Other | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

71 questions
asked 2026-05-30T10:59:30.7066667+00:00
Liz Belk 0 Reputation points
answered 2026-05-30T12:28:17.41+00:00
Sumit D - IA 169.4K Reputation points Independent Advisor
1 answer

Please FIX THIS ASAP!!! BEEN FACING THIS BUG FOR OVER 2 MONTHS: CHECK THAT THE DETAILS IN ALL FIELDS ARE CORRECT OR TRY A DIFFERENT CARD.

Dear Team of Microsoft support employees, I'm having trouble adding my card to my Microsoft account. Every time I enter all the Correct info of my card, I always get the same error: CHECK THAT THE DETAILS IN ALL FIELDS ARE CORRECT OR TRY A DIFFERENT…

Microsoft 365 and Office | Microsoft Family Safety | Other | Other
Microsoft 365 and Office | Microsoft Family Safety | Other | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

71 questions
asked 2026-02-15T13:09:38.4533333+00:00
Samurai 0 Reputation points
commented 2026-05-20T17:33:32.8433333+00:00
Dex Pey 0 Reputation points
2 answers

change birthdate

how do i change a birthday when microsoft thinks im a child and i am an adult. this has something to do with the family sharing app and i don't understand .

Microsoft 365 and Office | Microsoft Family Safety | Other | Other
Microsoft 365 and Office | Microsoft Family Safety | Other | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

71 questions
asked 2026-05-03T05:19:22.0266667+00:00
nicole tregilgas 0 Reputation points
answered 2026-05-03T16:44:19.33+00:00
Gunasekar N 68,335 Reputation points Independent Advisor
1 answer

Adult account wrongly flagged as child — request backend child flag reset

Hello Microsoft Family Safety team, My personal Hotmail account is stuck in an endless “Parent or guardian consent is required” loop when signing in. I am an adult (born in the 1980s) and the birth date on the account is correct. I have never set up or…

Microsoft 365 and Office | Microsoft Family Safety | Other | Other
Microsoft 365 and Office | Microsoft Family Safety | Other | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

71 questions
asked 2026-04-27T22:05:54.5266667+00:00
Nawaf Alshehri 0 Reputation points
answered 2026-04-28T06:13:56.4033333+00:00
Xavier-D 8,585 Reputation points Microsoft External Staff Moderator
1 answer

Inaccessible Family Organizer Account

My father is deceased and his account is inaccessible. I wish to remove myself from the family group.

Microsoft 365 and Office | Microsoft Family Safety | Other | Other
Microsoft 365 and Office | Microsoft Family Safety | Other | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

71 questions
asked 2026-04-28T01:34:04.2833333+00:00
Haden Eber 0 Reputation points
answered 2026-04-28T02:37:37.4333333+00:00
Gunasekar N 68,335 Reputation points Independent Advisor
1 answer

I cannot see the organizer's email address of the family safety account

Hi, I am trying to purchase and download Minecraft on my child's account. When I try to do so, it says, "You will need to have a designated adult account in your family to make this purchase. Send them a request and follow up after you receive…

Microsoft 365 and Office | Microsoft Family Safety | Other | Other
Microsoft 365 and Office | Microsoft Family Safety | Other | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

71 questions
asked 2026-04-27T04:22:23.2133333+00:00
RosyB 0 Reputation points
answered 2026-04-27T04:22:32.97+00:00

AI answer

1 answer

Corporate MS Office 365 was changed to child account.

An office laptop with Microsoft Office 365 was accidentally changed to Child account. Upon installation, it was corporate (adult) account that's why I was able to install work-related applications, but for some reason, it was changed to child account,…

Microsoft 365 and Office | Microsoft Family Safety | Other | Other
Microsoft 365 and Office | Microsoft Family Safety | Other | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

71 questions
asked 2026-04-01T05:26:57.0466667+00:00
Dennis C 0 Reputation points
answered 2026-04-01T05:27:16.7466667+00:00

AI answer

2 answers

I have error: EOfXS4jKdUuXiF4+.66.85 . I could not unsubscribe from a family group and subscribe to the real one. I know I will need to ask the Organizer of that group

I know I will need to ask the Organizer of that group- Petar is the organizer. This is my father's name, but He could not remember whose e-mail He used for this family group. He knows just the microsoft account, used with his mailbox…

Microsoft 365 and Office | Microsoft Family Safety | Other | Other
Microsoft 365 and Office | Microsoft Family Safety | Other | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

71 questions
asked 2026-03-25T12:26:57.7466667+00:00
Симона Георгиева 0 Reputation points
answered 2026-03-25T12:29:50.3666667+00:00
Симона Георгиева 0 Reputation points
1 answer

Microsoft Family Safety group

“My Microsoft account is stuck as a child in a Microsoft Family Safety group. The organizer is no longer accessible (former employee). I need my account removed from the family so I can access work resources.”

Microsoft 365 and Office | Microsoft Family Safety | Other | Other
Microsoft 365 and Office | Microsoft Family Safety | Other | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

71 questions
asked 2026-03-19T02:20:16.8466667+00:00
KEENE, NH OOS 0 Reputation points
answered 2026-03-19T02:57:21.04+00:00
Gunasekar N 68,335 Reputation points Independent Advisor
1 answer

i need hlep to get removed form my Microsoft family

when i was young i was doing something so i made a micro soft family account and i put my main account as a child and a account i lost AND I NEED MY ACCOUNT NOW AND I TRY TO REMOVE MY SELF BUT I CANT PLEASE HLEP

Microsoft 365 and Office | Microsoft Family Safety | Other | Other
Microsoft 365 and Office | Microsoft Family Safety | Other | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

71 questions
asked 2026-03-17T18:26:53.6366667+00:00
Mohammed saad 0 Reputation points
commented 2026-03-18T08:18:50.47+00:00
Mohammed saad 0 Reputation points
1 answer

Account stuck in “Parent or guardian consent required” loop — consent flow errors out

Hi, My Microsoft account is completely inaccessible. Every time I sign in, I’m redirected to a “Parent or guardian consent is required for this account” page. When I attempt to complete the consent flow by clicking “I’m a parent or guardian,” it fails…

Microsoft 365 and Office | Microsoft Family Safety | Other | Other
Microsoft 365 and Office | Microsoft Family Safety | Other | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

71 questions
asked 2026-03-15T18:37:10.75+00:00
Ammar Alkhusaibi 0 Reputation points
commented 2026-03-15T21:53:22.5733333+00:00
Jeronimo Fuerte 39,530 Reputation points Independent Advisor
1 answer

You are managing one or more child accounts. Before you change your profile information, you need to remove consent for those child accounts.

When i am trying to edit my profile, i am getting this message, You are managing one or more child accounts. Before you change your profile information, you need to remove consent for those child accounts. when i follow and check the links, either…

Microsoft 365 and Office | Microsoft Family Safety | Other | Other
Microsoft 365 and Office | Microsoft Family Safety | Other | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

71 questions
asked 2026-02-21T07:23:20.8366667+00:00
Elbashir DayerEllil 5 Reputation points
commented 2026-03-09T23:28:25.39+00:00
Xavier-D 8,585 Reputation points Microsoft External Staff Moderator
1 answer

Problème de sortie d’une famille Microsoft – administrateur mineur bloqué

Je suis mineur, je suis membre et administrateur dans une famille Microsoft, mais l’organisateur principal a perdu l’accès. Je ne peux pas quitter la famille ni rejoindre une autre. J’ai besoin d’aide pour sortir du groupe ou obtenir un nouvel accès.

Microsoft 365 and Office | Microsoft Family Safety | Other | Other
Microsoft 365 and Office | Microsoft Family Safety | Other | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

71 questions
asked 2026-03-07T15:00:49.2266667+00:00
Phybie Rious 0 Reputation points
answered 2026-03-07T15:01:11.1033333+00:00

AI answer

1 answer

how can I get off a family plan?

It keeps asking me to sign in every 30 seconds due to parental controls! Im a business. No children are here

Microsoft 365 and Office | Microsoft Family Safety | Other | Other
Microsoft 365 and Office | Microsoft Family Safety | Other | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

71 questions
asked 2026-03-03T18:20:34.4233333+00:00
LTA Office Manager 0 Reputation points
edited the question 2026-03-03T18:35:10.04+00:00
Gérard Oomens 122.8K Reputation points Volunteer Moderator
1 answer

Adult account stuck in parental consent loop – need child flag reset (ticket 7098627011)

Hello Microsoft Family Safety team, My adult Microsoft account ******@hotmail.com (I'm over 40 years old, birth date correct) is stuck in an endless "Parent or guardian consent is required" loop when signing in. I'm not a child, but the account…

Microsoft 365 and Office | Microsoft Family Safety | Other | Other
Microsoft 365 and Office | Microsoft Family Safety | Other | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

71 questions
asked 2026-02-27T16:06:35.9433333+00:00
Nikola Andric 0 Reputation points
answered 2026-02-27T16:06:50.7+00:00

AI answer

1 answer

Blocked access to websites

Microsoft thinks I'm a child and blocks access to websites

Microsoft 365 and Office | Microsoft Family Safety | Other | Other
Microsoft 365 and Office | Microsoft Family Safety | Other | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

71 questions
asked 2026-02-25T13:51:05.2866667+00:00
Kirsten House 0 Reputation points
edited the question 2026-02-25T21:01:02.1833333+00:00
Stefan Blom 341.3K Reputation points MVP Volunteer Moderator
2 answers

Parental consent

My account is an adult account; it keeps displaying an error that says, "This account cannot give parental consent."

Microsoft 365 and Office | Microsoft Family Safety | Other | Other
Microsoft 365 and Office | Microsoft Family Safety | Other | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

71 questions
asked 2026-02-13T11:49:06.3066667+00:00
Modebola Ayanfe-Oki 1 Reputation point
commented 2026-02-16T23:03:26.6933333+00:00
Alex_T 6,385 Reputation points Microsoft External Staff Moderator
1 answer

I am stuck logged into a child's account

I am stuck logged into an account that is registered as a child, I made it but I can't log out, I can't log into the parent account either cause I don't have access to the email or phone number anymore, I don't even know which email it's connected too,…

Microsoft 365 and Office | Microsoft Family Safety | Other | Other
Microsoft 365 and Office | Microsoft Family Safety | Other | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

71 questions
asked 2026-01-31T10:59:00.6333333+00:00
Liam-O 5 Reputation points
answered 2026-01-31T13:31:20.76+00:00
Nathan Roberts (SN) 11,391 Reputation points Volunteer Moderator
3 answers

register new lenovo laptop

trying to register laptops to my microsoft account and it's not recognising the laptops serial numbers

Microsoft 365 and Office | Microsoft Family Safety | Other | Other
Microsoft 365 and Office | Microsoft Family Safety | Other | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

71 questions
asked 2026-01-28T00:50:26.8666667+00:00
noel basile 0 Reputation points
answered 2026-01-28T01:24:15.5733333+00:00
Lester Bernard Reyes 80,455 Reputation points Independent Advisor
1 answer

How can I "remove consent" if I am the only family member listed?

I purchased a solitaire game for my 70 year old wife to play. However, am directed to Xbox to verify her age. This lead to discovery that my profile information still shows Region/County as Korea where we haven't lived since 2008. I then went to profile…

Microsoft 365 and Office | Microsoft Family Safety | Other | Other
Microsoft 365 and Office | Microsoft Family Safety | Other | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

71 questions
asked 2026-01-20T17:39:14.27+00:00
John Peterson 0 Reputation points
answered 2026-01-21T07:10:49.3733333+00:00
Xavier-D 8,585 Reputation points Microsoft External Staff Moderator