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Please FIX THIS ASAP!!! BEEN FACING THIS BUG FOR OVER 2 MONTHS: CHECK THAT THE DETAILS IN ALL FIELDS ARE CORRECT OR TRY A DIFFERENT CARD.

Samurai 0 Reputation points
2026-02-15T13:09:38.4533333+00:00

Dear Team of Microsoft support employees,

I'm having trouble adding my card to my Microsoft account.

Every time I enter all the Correct info of my card, I always get the same error:

CHECK THAT THE DETAILS IN ALL FIELDS ARE CORRECT OR TRY A DIFFERENT CARD.

I've been wanting to buy Minecraft for a while and now that I finally can, I can't as all sorts of problems get into my way. I have read multiple forums, on Microsoft and non-native websites but answers are a bit vague/short, even when it comes directly from the Microsoft support team.

Here are the fixes i tried but to no effect:

  • I tried using no ad-blockers
  • I rebooted my system
  • I used Google, Firefox and Microsoft edge
  • I used private mode
  • I used at least 3 different accounts, all freshly created
  • I refreshed my GUI
  • I tried using a account that has been registered on Microsoft for a long time
  • I changed the region
  • I made sure my two accounts (one owning, and another paying) were on the same region
  • No VPN
  • Used 3 different devices
  • Tried both on Linux and Windows (valid, Windows 11)
  • Tried adding from Microsoft directly instead of Microsoft Family\
  • I tried using a different bank
  • I tried using a Credit and Debit card

And a lot more!

I've been facing this bug for over 2 months now, trying again and again multiple times around every week.

I'd like to be able to fix this as quick as possible

Few things to note:

  1. Yes I'm using a Minor account to post this, but again I'm paying on a adult account.
  2. My region is Malaysia
  3. Have enough account balance to pay

Also, I was having a different problem at the same time, when I logged in to Minecraft.net (Using my valid microsoft account), it would redirect me back to the login page in a infinite loop.

Partial Fix: I created a new account and re-registered it to XBOX, after that it worked, I could log in to Minecraft.net. All until Microsoft's wonderful anti hack detection system 'Sniffed' out that I was violating the terms of use of Microsoft, I've only had that account for 1 day and I only created a XBOX account. Please, could you assist me to unlock that account.

Now for a suggestion to how I could fix the problem:

I managed to get my French card to be added to Microsoft. But, from Minecraft.net, when I try to purchase Minecraft, it sends me to a page where I need to request for the game (I want to own the game on my Minor account).

Once in that page, I am asked to select a region to request to the Adult account, Presetting the currency etc, obviously I chose Malaysia. Now here comes the problem/question. The problem is that since I select Malaysia as my region, I cannot pay with my French card, which I managed to add.

I dug around for a while and I 'learnt' that the region where you buy Minecraft doesn't restrict you in any way, except for having to comply with the selected country's Law. Therefore I thought abut this:

Perhaps I could select France then just Pay and then Long story short, the Drama ends there.

BUT! I put apostrophes on the 'Learnt' because that information may not be entirely reliable. It'd be, obviously, more trustworthy to be informed directly by someone from Microsoft.

It would be nice if you could help me.

Please, Help me find a solution ASAP. I have been fighting against these systems for so long.

PS. No I did not use AI to write these paragraphs. I wrote all of this entirely by hand. And yes i'm very frustrated at how inconvenient the experience of Microsoft has been so far.

PSS. I dunno what Parent tag this fits in so...

Best regards,

Samurai

Microsoft 365 and Office | Microsoft Family Safety | Other | Other
Microsoft 365 and Office | Microsoft Family Safety | Other | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

1 answer

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  1. Kai-H 18,195 Reputation points Microsoft External Staff Moderator
    2026-02-18T08:46:51.8666667+00:00

    Hi, Samurai

    Welcome to Microsoft Q&A forum.

    Sorry for this frustrating situation that you're encountering. That message is usually not “you typed it wrong”, it is Microsoft’s fraud and region checks rejecting the payment profile, especially after many attempts and when the Store country, billing address, and card issuing country do not line up.

    Here are some suggestions you can try:

    Stop switching regions and align everything to one country (Malaysia)

    Changing country is meant for long-term moves, and payment methods are not supported in all regions, so frequent switching can keep triggering blocks. Set your Microsoft account country/region to Malaysia, then add a Malaysia billing address and try a Malaysia-issued payment method. This works because the Store’s region checks expect the account country and payment country to match.

    Re-enter billing details exactly as your bank has them (especially postal code formatting)

    When adding the card, use the exact name and address format your bank statement shows, and specifically try the postal code both with and without spaces. This works because Microsoft validates the billing address against the card issuer’s records, and tiny formatting differences can fail the match.

    If Malaysia cards keep failing, use a Malaysia Microsoft gift code instead (recommended workaround)

    Add funds by redeeming a code, then purchase with account balance rather than a card. This works because it bypasses the card verification step that is currently failing. (Suggestion based on common Microsoft purchase flow.)

    Unlock the “flagged” adult account the official way, then avoid rapid retries

    Use Microsoft’s account unlock flow (sign in, request a security code to any SMS-capable number, then reset the password). This works because the lock is enforced server-side, and no browser/device change will bypass it.

    For buying Minecraft for the minor account, follow the “buy for child” path, not a region workaround

    Minecraft purchasing for child accounts is handled through Microsoft Family purchase approval and the proper child-account purchase flow. This works because it keeps ownership attached to the child while the adult authorizes payment.

    Hope this helps. Feel free to get back if you need further assistance.

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