Share via

Parental consent

Modebola Ayanfe-Oki 1 Reputation point
2026-02-13T11:49:06.3066667+00:00

My account is an adult account; it keeps displaying an error that says, "This account cannot give parental consent."

Microsoft 365 and Office | Microsoft Family Safety | Other | Other
Microsoft 365 and Office | Microsoft Family Safety | Other | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Alex_T 6,385 Reputation points Microsoft External Staff Moderator
    2026-02-15T22:24:40.46+00:00

    Hello Modebola Ayanfe-Oki,

    Thank you for reaching out in Microsoft Q&A forum.

    I understand you're seeing a parental‑consent error even though your account is already an adult one, and that can be very frustrating.

    This message usually appears when the system detects that the account’s birthdate is set as under‑age or the consent history is incomplete, even if you’re an adult. The quickest fix is to sign in to your own account profile and update/confirm your birthdate; Microsoft now requires completing the consent flow once before you can edit it, even for adults.
    If the system still won’t accept your account as a parent/guardian after confirming your DOB, it means consent was previously granted using another adult account, and only that account can manage or remove the consent. In such cases, the original adult must sign in, or you may need to recover that adult account.

    You can visit this link for more references: Managing parental consent

    Hope this helps

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".  

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread

    Was this answer helpful?

  2. AI answer

    2026-02-13T11:49:17+00:00

    If your account is classified as an adult account but you are receiving an error stating, "This account cannot give parental consent," it may be due to the account's classification or settings within the system. Azure AD B2C does not provide a built-in mechanism to verify an individual's age or grant parental consent. This process must be managed by the application or service provider.

    To resolve this issue, ensure that your account is correctly classified and that any necessary parental consent processes are being followed according to the application's requirements. If the problem persists, you may need to contact support for further assistance with your account settings.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.