Adult account wrongly flagged as child — request backend child flag reset

Hello Microsoft Family Safety team,

My personal Hotmail account is stuck in an endless “Parent or guardian consent is required” loop when signing in. I am an adult (born in the 1980s) and the birth date on the account is correct. I have never set up or joined a Microsoft Family group, and no one ever granted parental consent on my behalf.

Details of the issue:

•	Account type: personal @hotmail.com (I can share the address privately)

•	Birth date on file: correct, clearly adult

•	Family group: none, and I have never been a member of one

•	Recovery email: a Gmail address that successfully receives login verification codes, confirming I own the account

•	I can authenticate (password + code via Gmail), but the consent screen blocks all access after sign-in

What I have already tried:

•	Signing in to account.microsoft.com/profile directly — same consent block

•	Signing in to account.microsoft.com/family — same consent block

•	The “I am a parent or guardian” option, which only offers to sign in with a separate adult account, which is not applicable to my situation

•	The birth date correction tool — not applicable since my birth date is already correct

•	Standard account recovery — also not applicable since I am not locked out due to credentials

This appears to be the same backend issue several other adult users have reported in 2026, where an account is wrongly flagged as a child during a system re-evaluation despite a correct adult birth date. Self-service paths cannot resolve it, and standard support cannot remove the child flag manually.

Could someone from the Family Safety backend team please:

1.	Manually reset the child flag on this account

2.	Clear any orphaned parental consent record

3.	Confirm the account is no longer treated as a child account

I am happy to provide the account email, verification details, and any ownership proof privately. Thank you for your help.