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I cannot see the organizer's email address of the family safety account

RosyB 0 Reputation points
2026-04-27T04:22:23.2133333+00:00

Hi,

I am trying to purchase and download Minecraft on my child's account. When I try to do so, it says, "You will need to have a designated adult account in your family to make this purchase. Send them a request and follow up after you receive approval."

When I send the request, I do not receive the request in my inbox. It seems that the family safety account was created with a different email address, but I have tried all of my current email addresses and none of them are connected to the family safety account.

When I log into the family account through my son's account it just says my name and does not provide the organizer's email address. Could you show me where I can find the organizer's email address? Ultimately, I would like to sever the link from my son's account from this mystery email address and connect it to mine. Thank you.

Microsoft 365 and Office | Microsoft Family Safety | Other | Other
Microsoft 365 and Office | Microsoft Family Safety | Other | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

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  1. AI answer

    2026-04-27T04:22:32.97+00:00

    The organizer email address for a Microsoft family group cannot be discovered from the child account if it only shows the organizer’s name. If the organizer account was created with an unknown or no-longer-used email address, the only supported way to “free” the child account is to remove the parental consent/relationship from the organizer side.

    If the organizer account cannot be identified, the practical approach is:

    1. Go to the Microsoft family management page that is associated with the suspected organizer account and sign in with each possible Microsoft account (email) that might have been used.
    2. Once signed in with the correct organizer account, remove the child from the family or remove consent for that child account. For child accounts created under Google Family Link, this is done at:
      • https://account.live.com/mykids.aspx → remove the consent so the child account is no longer supervised.
    3. After the child account is no longer in any family group, sign in to the correct organizer account (the one intended to manage purchases) and add the child account to that family.
    4. Then retry the Minecraft purchase from the child account so that the approval request goes to the correct organizer email.

    If none of the known email addresses can access the family page where the child appears, support assistance is required, as the system does not expose the organizer’s hidden email address from the child side for privacy reasons.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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