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Hi,
My Microsoft account is completely inaccessible. Every time I sign in, I’m redirected to a “Parent or guardian consent is required for this account” page. When I attempt to complete the consent flow by clicking “I’m a parent or guardian,” it fails with a server error: “Something’s not working — It’s not you, it’s us.”
What I’ve tried:
∙ Multiple browsers (Chrome, Edge, Firefox)
∙ Incognito/InPrivate mode
∙ Different devices (PC and phone)
∙ Clearing cookies and cache
∙ Signing in directly at account.live.com
Nothing works. The consent page loops endlessly, and the consent flow itself crashes on Microsoft’s end.
This account was created when I was under 18, which is why it’s flagged as a child account. I am now 19 years old. I have important data on this account (OneDrive files, licenses, apps) and cannot create a new one.
I need someone from the Family Safety team or account support to remove the child/minor flag from my account so I can sign in normally.
Thank you.
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
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Hi! When a Microsoft account is created as a child account, its status changes over time as the account holder gets older. If it still appears as a child account, it may be because enough time has not passed yet, or because the birth date on the account is not set correctly. In that case, it is important to review the date of birth registered on the account.
Also, if you try to use a different adult account instead of the one currently registered as the organizer of your Microsoft Family, you can run into errors like this. To check which account is set as the organizer and review the family status, please sign in here with the affected account: account.microsoft.com/family
Hi Jeronimo,
Thank you for the response, but the issue is that I cannot sign in to my account at all. Every sign-in attempt on any device or browser redirects me to the parental consent page, and when I try to complete the consent flow, I get a server error (“Something’s not working — It’s not you, it’s us”).
So I’m unable to access account.microsoft.com/family or any other account settings page — the consent loop blocks me before I can reach anything.
I need someone with backend access to either remove the child flag from my account or fix the broken consent flow. Is there a way to escalate this to the Family Safety team or account engineering team directly?
Thank you.
Support cannot remove consent for a Microsoft child account. That action can only be completed by the parent account that is set as the organizer of the Microsoft Family group. In this case, the family organizer needs to sign in at the Microsoft Family page and manage the consent from there.
You are likely stuck in this loop because the account being used to provide consent is not the same account registered as the organizer of the family group. Another possibility is that your account was added incorrectly as an organizer instead of as a member. That can also cause the failure, because a child account cannot be configured as a family organizer.
I believe my account is set as both the child account and the family organizer itself. This means:
∙ I can’t sign in because it’s flagged as a child account requiring parental consent
∙ I can’t complete the consent flow because it errors out (“Something’s not working”)
∙ I can’t access account.microsoft.com/family to manage the family group because the consent loop blocks all sign-in
∙ There is no separate parent/organizer account that can manage this
The account is essentially locked in a dead loop with no way out from the user side. No other account has organizer access to my family group.
This seems like a situation that can only be resolved by Microsoft engineering or the Family Safety team intervening directly on the backend. Can you please escalate this to someone who can either remove the family group, remove the child flag, or reset the organizer status on my account?
Thank you.
That is unlikely, because simply setting another account as an organizer does not immediately cause a parental consent prompt to appear. This normally happens because certain family or consent settings were changed and are now blocking that account from completing the process.
However, as mentioned, support agents cannot directly modify the Microsoft family configuration. Those changes can only be made by the family organizers, so the next step is still to have the organizer sign in to the Family portal and review the consent and member settings there.