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forgot password

I have an older notebook I have not used in a good while and want retrieve any photos before resetting it, but I've forgot my password. Welcoming any constructive suggestions.

Windows for home | Previous Windows versions | Security and privacy
asked 2026-08-16T22:10:43.4033333+00:00
len sutton 0 Reputation points
answered 2026-08-17T02:55:34.2633333+00:00
Thoura Sopheak Nanta 310 Reputation points
2 answers

tietokone ei tunnista tulostin

tietokone ei tunnista tulostinta tai näyttöä USB/HDMI-liitännän kautta.

Windows for home | Windows 11 | Devices and drivers
asked 2026-08-13T06:45:33.01+00:00
Al-Isawi Yousif 0 Reputation points
commented 2026-08-17T02:52:44.49+00:00
Emma1-N 10,230 Reputation points Microsoft External Staff Moderator
1 answer

I cannot use my authenticator app after switching to a new phone. I no longer have the previous phone.

I am trying to access my Microsoft accounts and it keeps requesting my authenticator app, but the app will not give me a number or anything but when I hit restore, it says it was not backed up in the account i logged into.

Microsoft Security | Microsoft Authenticator
asked 2026-08-16T21:14:27.3766667+00:00
Jeremiah Kocsis 0 Reputation points
commented 2026-08-17T02:50:52.76+00:00
EmilyS_726 24,550 Reputation points Volunteer Moderator
2 answers

changes to the start-up page in Windows 11

How do I customize the start-up screen? It opens too many files.

Windows for home | Windows 11 | Desktop, Start, and personalization | Start Menu
asked 2026-05-03T01:11:54.68+00:00
Arthur Jones 0 Reputation points
commented 2026-08-17T02:49:25.2266667+00:00
Fay Ryan 0 Reputation points
3 answers

Unknown charge on my account

What is the nature of this charge? I can't find a corresponding order in my account. MICROSOFT G17**[Moderator note: Personally Identifiable Information removed]** 13 MSBILL IN WA XXXXXXXXXXXX7732 POS PURCHASE MERCHANT PURCHASE TERMINAL 443099

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-08-16T00:14:14.5533333+00:00
Heather Holmes-Lonergan 5 Reputation points
commented 2026-08-17T02:48:34.9433333+00:00
Kai-Ex 1,560 Reputation points Microsoft External Staff Moderator
1 answer

Java nicht da

Also, ich habe java und bedrock minecraft gekauft aber ich kann nur Bedrock spielen und bei java steht das ich sie noch ein mal kaufen muss . Aber auch noch wichtig ist das wenn ich auf Xbox bin dann zeigt es mir an das ich es habe aber nich spielen…

Windows for home | Windows 10 | Microsoft Store
asked 2026-08-14T10:22:54.88+00:00
Markus 0 Reputation points
commented 2026-08-17T02:48:29.87+00:00
Emma1-N 10,230 Reputation points Microsoft External Staff Moderator
2 answers

sign in ID

When I open teams, it automatically sets to old user id. How do I change the user id?

Microsoft Teams | Microsoft Teams for business | Sign up and Sign in | Switch between accounts
asked 2026-08-17T02:36:54.9+00:00
Kellogg, Sheila 0 Reputation points
answered 2026-08-17T02:48:28.03+00:00
BabybooHN 1,710 Reputation points Independent Advisor
1 answer

The Azure App Service returned HTTP Error 500.31 - ANCM Failed to Find Native Dependencies

The Azure App Service returned HTTP Error 500.31 - ANCM Failed to Find Native Dependencies after I build and deploy steps succeeded. The background is I use develop pipelines DotNetCoreCLI@2 to update the project to .net 11 preview 6, is it because the…

Azure App Service
Azure App Service

Azure App Service is a service used to create and deploy scalable, mission-critical web apps.

10,025 questions
asked 2026-08-17T02:47:59.8066667+00:00
Xu, Ni 0 Reputation points
answered 2026-08-17T02:48:16.4466667+00:00

AI answer

2 answers

MS Photos Face Recognition

I’m having trouble setting up facial recognition in Microsoft Photos. I don’t see the People tab needed to enable it, so I’m wondering whether I have the correct version of the Photos app. I’m using Windows 11 with the preinstalled Photos app, not Photos…

Windows for home | Other | Music, photos, and video
asked 2026-08-16T23:57:37.45+00:00
Dennis Rapp 0 Reputation points
answered 2026-08-17T02:47:42.5066667+00:00
SD - IA 177.1K Reputation points Independent Advisor
2 answers

Recovered a deleted email, but I still can't find it

I recovered an email from my Deleted Items folder, but even after the recovery process completed, I cannot find the email anywhere in my mailbox. I have checked my folders, but the recovered message does not appear to be in my Inbox or any other…

Outlook | Windows | New Outlook for Windows | For education
asked 2026-08-17T02:31:43.0633333+00:00
Dawson Alice 0 Reputation points
edited an answer 2026-08-17T02:44:26.8+00:00
Teddie Dang 415 Reputation points Independent Advisor
2 answers

Program yükleme sorunu yaşıyorum.

Bilgisayarıma samsung smart switch programını yükleyemiyorum. Ne yapmalıyım

Windows for home | Windows 11 | Connect Phone and PC
asked 2026-08-13T08:36:17.91+00:00
Metin ÖZTÜRK 0 Reputation points
commented 2026-08-17T02:42:47.01+00:00
Emma1-N 10,230 Reputation points Microsoft External Staff Moderator
1 answer

How can I cancel a SharePoint subscription that I can't access?

I am being charged $6.00 per month for a SharePoint Plan 1 subscription, but I do not have access to the account associated with it. The subscription does not appear under my Microsoft account subscriptions, so I am unable to manage or cancel it…

Microsoft 365 and Office | SharePoint | For business | Windows
asked 2026-08-17T02:16:29.71+00:00
Scott Evelyn 0 Reputation points
answered 2026-08-17T02:41:43.3833333+00:00
Hani-Ng 360 Reputation points Independent Advisor
2 answers

How do I reinstall Windows Fax and Scan

I have used Windows Fax and Scan (WFAS) for several years. I have a USB fax modem and a land line. Periodically, it stop working. Usually this is fixed by unplugging and plugging the modem. If that fails, I reboot the laptop. That too failed today. …

Windows for home | Windows 11 | Apps
asked 2026-08-12T23:18:46.6733333+00:00
Richard Francescutti 20 Reputation points
commented 2026-08-17T02:41:30.38+00:00
Emma1-N 10,230 Reputation points Microsoft External Staff Moderator
1 answer

How to fix character encoding issues for Spanish special characters (Ñ / ñ) on web tools?

​_Hi Microsoft Community,_ ​_I am testing a web character tool built for quick Spanish character insertion (e.g., https://enyecopypaste.com/_ ​_I am encountering a slight rendering/encoding glitch when copying special characters like Ñ or ñ across…

Microsoft Edge | Other | Windows 10
asked 2026-08-14T05:58:06.4233333+00:00
Sartaj Jon 0 Reputation points
commented 2026-08-17T02:39:21.6833333+00:00
Emma1-N 10,230 Reputation points Microsoft External Staff Moderator
1 answer

My Hard drive keeps fluctuating in usage.

my hard drive has been recently fluctuating in usage to 100 percent althought i hav 800gb free and my OS is installed on my ssd. This just happened out of a sudden. thank you!

Windows for home | Windows 11 | Files, folders, and storage
asked 2026-08-14T17:35:25.1966667+00:00
zx lee 0 Reputation points
commented 2026-08-17T02:38:58.97+00:00
Emma1-N 10,230 Reputation points Microsoft External Staff Moderator
2 answers

My laptop keeps disconnecting from wifi and insisting on using ethernet

My ASUS laptop will go through random periods where it will disconnect from any wifi source and not give me the option to connect again, insisting on using Ethernet. I have tried resetting it, shutting it down and leaving it over night as well as doing…

Windows for home | Windows 11 | Internet and connectivity
asked 2026-08-17T01:37:17.68+00:00
Zara Fraser 0 Reputation points
edited an answer 2026-08-17T02:38:54.6166667+00:00
Thoura Sopheak Nanta 310 Reputation points
2 answers

Blue Screen Of Death

My computer has had 8 BSOD since July 24, 2026. (It has been going on longer then the 24th) The cause, wdi.wifi.sys I did an internet search on how to repair it. But the information is beyond my understanding of computers. Besides that, if I try the…

Windows for home | Windows 10 | Performance and system failures
asked 2026-08-15T21:43:12.22+00:00
Sheilah Say 20 Reputation points
commented 2026-08-17T02:38:27.16+00:00
Ivan B 120.4K Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

Cant connect to the internet after installing a VPN called "SurfShark" on my Windows 11 PC - DNS_PROBE_FINISHED_BAD_CONFIG error

I'm having a major problem with my Windows 11 computer, wherein I'm not able to access the internet at all after I installed the Surfshark VPN application. The problem started when the Surfshark application started to prevent me from accessing the entire…

Windows for home | Windows 11 | Internet and connectivity
asked 2026-03-14T19:34:34.9833333+00:00
Dontaskwhy E 45 Reputation points
answered 2026-08-17T02:37:38.8533333+00:00
CD 0 Reputation points
0 answers

Microsoft Azure Support

Does anyone know how you raise support tickets with Microsoft regarding support? We currently pay a monthly fee for support, but there is no way to raise requests other than through the Community page.

Azure Virtual Machines
Azure Virtual Machines

An Azure service that is used to provision Windows and Linux virtual machines.

10,313 questions
asked 2026-08-17T02:32:15.1+00:00
Wayne Lawson 0 Reputation points
1 answer

Azure for Students account cannot access Microsoft Entra ID and User Management

I am an LPU student using an active Azure for Students subscription, verified with my official LPU student email address. I am unable to access Microsoft Entra ID and the Users/User Management section. When I try to access it, I receive the error “401 –…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-08-14T07:56:51.9566667+00:00
Kumar Anmol Pratap 0 Reputation points
answered 2026-08-17T02:31:46.73+00:00
Jerald Felix 18,600 Reputation points Volunteer Moderator