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How to fix mail that is involuntarily forwarded to another's address

I am told I am not receiving email because it is being forwarded to another person's email address.

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-11-13T01:38:52.6866667+00:00
John McLean 0 Reputation points
answered 2026-11-13T02:15:21.2233333+00:00
SD - IA 183.1K Reputation points Independent Advisor
2 answers

Hotmail account disappeared and outlook.com account not receiving mail

Hi Experts, I hope somebody can help me understand what is going on an may be point me to find a solution. The hotmail account I have been using for years, and was the account associated to my MS account, is no longer recognized. These are the…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2025-09-07T17:52:30.3266667+00:00
Luis Pezzi 0 Reputation points
answered 2026-11-13T01:43:21.82+00:00
barbara barrows 0 Reputation points
1 answer

Email access

Hello, I am contacting you on behalf of my wife, Moderator note: PIi removed as we are facing a technical dead end with Microsoft's automated security system for her hotmail account Here is the exact situation and the steps we have already strictly…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-11-12T12:45:36.27+00:00
YOUSSEF Mehdi 0 Reputation points
edited the question 2026-11-13T01:42:40.16+00:00
Emma1-N 15,005 Reputation points Microsoft External Staff Moderator
1 answer

CHANGE PHONE NUMBER

How to change phone number? If i want to change the will send code to my old phone number, the problem is the old phone number alreasy expired and not active at all..so how i gonna change it

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-11-13T00:43:11.18+00:00
Nor Fatihah Arisha 0 Reputation points
answered 2026-11-13T00:43:56.0033333+00:00

AI answer

2 answers

Microsoft should do better

It is one thing to have servers go down, it is a whole other thing to not communicate with your customers. I wasted hours trying stupid fixes that Microsoft suggested while all along, I was constantly asking "are you sure the servers aren't…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-11-12T23:49:27.77+00:00
SZ 0 Reputation points
answered 2026-11-13T00:24:29.0233333+00:00
John DeV 171.4K Reputation points Independent Advisor
1 answer

HOW TO REMOVE RECOVERY EMAIL AND PHONE NUMBER FROM PERSONAL EMAIL ACCOUNT

Good evening, I have had this issues for the past 3-4 years. Basically, my father created my email account when I was younger to have my own personal email. However, sometimes when I try to login to my Microsoft account, it still asks for 'verification'…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-11-13T00:07:48.17+00:00
Spencer L 0 Reputation points
answered 2026-11-13T00:09:37.5966667+00:00

AI answer

1 answer

How do I unlock my Microsoft account

I have been locked out of my outlook account and now my word account. I recently changed my password and now cannot get in.

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-11-12T22:33:34.4766667+00:00
James Kenneth Robertson 0 Reputation points
answered 2026-11-12T23:07:10.9666667+00:00
John DeV 171.4K Reputation points Independent Advisor
1 answer

My hotmail account has been blocked

I was overseas and answered an email back on the 26 th September. When I returned home I have been trying to get it recovered by filling out the recover form. I have been doing this now daily for several weeks with the same answer saying they will get…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-11-12T21:51:20.33+00:00
Kerrie Bates 0 Reputation points
answered 2026-11-12T22:31:15.1566667+00:00
Kayece Jan Mae Amizola 16,875 Reputation points Independent Advisor
2 answers

Outlook onedrive

I keep getting kicked out of outlook and now I can't access onedrive or outlook something keeps locking me out and i have exceeded login attempts for everything

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-11-12T21:48:31.74+00:00
Rob Morishita 0 Reputation points
answered 2026-11-12T22:22:10.6766667+00:00
EmilyS726 279.8K Reputation points Independent Advisor
0 answers

my microsoft got hacked and they changed the email.

the email the account is under is ******@gmail.com, they took the microsoft only i have acsess to the email still, some details I have for the account is I own minecraft, They changed the email a while ago and you didnt help, i bought minecraft on march…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-11-12T21:31:34.2333333+00:00
Archan J 0 Reputation points
edited the question 2026-11-12T22:19:19.2833333+00:00
Gérard Oomens 133.7K Reputation points Volunteer Moderator
1 answer

my microsoft accounts been hacked

one of my Microsoft accounts has been hacked, i fell for a discord scam and they change my secondary email to login, how can i recover my account.

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-11-12T21:24:30.6966667+00:00
OpSkyzzzX1ONYT 0 Reputation points
edited a comment 2026-11-12T22:02:39.37+00:00
John Jefferson Doyon 90,940 Reputation points Independent Advisor
2 answers

my microsoft accounts been hacked.

one of my Microsoft accounts has been hacked, i fell for a discord scam and they change my secondary email to login, how can i recover my account.

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-11-12T21:21:02.0233333+00:00
OpSkyzzzX1ONYT 0 Reputation points
answered 2026-11-12T21:53:44.14+00:00
EmilyS726 279.8K Reputation points Independent Advisor
0 answers

Security settings

When an open source program wants additional information about me, red flags go off. When Microsoft wants more information about me that I have managed up to this point, to keep it inaccessible to the "dark web," sirens go off. I am currently…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-11-12T21:46:38.14+00:00
Christopher Bagwell 0 Reputation points
2 answers

I can't access my hotmail account

I can't access my hotmail account, i can't log in, i can't change the password. Every time i tried, it routs me to login to my MS office account. please help

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-02-01T16:36:29.94+00:00
Bo Li 5 Reputation points
commented 2026-11-12T21:42:24.48+00:00
Jim and Dolores Chmill 0 Reputation points
2 answers

I had an email that said a remote trojan hacker has taken over my account

The email said they have taken over my account. All my emails have disappeared and I cant get them back. I can login but my emails are not there. I have since set up every security measure possible. Will i be able to get my emails back and if so may i…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-11-12T20:29:50.0333333+00:00
Sadiya Latif 5 Reputation points
answered 2026-11-12T21:02:49.4566667+00:00
EmilyS726 279.8K Reputation points Independent Advisor
1 answer

Microsoft account sign in

I am unable to sign into my Microsoft account. The account keeps going to a cancelled email address instead of my Outlook account. Currently unable to access Outlook emails.

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-11-12T20:25:46.69+00:00
TonyKuhel-9976 0 Reputation points
answered 2026-11-12T20:57:03.9533333+00:00
Estrella721 47,875 Reputation points Independent Advisor
2 answers

cannot access my hotmail account on my computer - or get updated emails on my phone through outlook account

I cannot get my hotmail to open on my desktop. An error message that outlook.live might have moved or having issues with a new web address. On my iphone - checking mail but says its not connected to a server. last email received this morning at 7 am

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-11-12T20:10:33.3566667+00:00
Pat Jefferson 0 Reputation points
answered 2026-11-12T20:43:05.44+00:00
EmilyS726 279.8K Reputation points Independent Advisor
2 answers

I cannot sign into my outlook email

I cannot sign into my outlook email, I keep getting blocked

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-11-12T20:09:18.63+00:00
Rickie Pringle 0 Reputation points
answered 2026-11-12T20:41:41.83+00:00
Jonathan Deives 83,670 Reputation points Independent Advisor
0 answers

Facebook account

I am unable to access my Facebook account. I can get Emails at that account but will not allow me to access my Facebook profile. What can I do to retrieve this account?

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-11-12T20:18:04.43+00:00
FRANCOIS LAFONTAINE 0 Reputation points
2 answers

Outlook.com/Hotmail.com not allowing me to login or hanging.

The outlook.com screen doesn't display. An I am not able to look at ANY hotmail emails on the desktop browser or my cell phone. Not sure where to go.

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-11-12T19:45:43.1666667+00:00
Jay Bukstein 0 Reputation points
answered 2026-11-12T20:16:55.2266667+00:00
EmilyS726 279.8K Reputation points Independent Advisor