My Copilot stop working in my Onenote today

Sheila Gibson 0 Reputation points
2026-11-12T21:59:26.2533333+00:00

Yesterday, my Copilot was working fine in my Onenote. This morning, when I asked a question, it didn't respond to the question in my Onenote. It displayed that it was lining things up, but nothing was generated. After 5 minutes, it displayed "Something went wrong, and please try again. I tried again, and I got the same response. How can I fix my Copilot?

Microsoft 365 and Office | OneNote | For home | Windows
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  1. Ivan B 127.3K Reputation points Independent Advisor
    2026-11-12T22:32:15.7933333+00:00

    Hi,

    There is currently an outage affecting the Microsoft 365 system, which includes Copilot e OneNote; access is unavailable at this time. There is no estimated time for when services will be restored, but Microsoft is already working to bring them back online.

    User's image

    You can check the status via the link below to see if access has been restored.

    https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect

    Please consider rating the question and visiting the Microsoft Q&A community if you have further questions.

    Thanks.

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  2. AI answer

    2026-11-12T21:59:49.8233333+00:00

    For OneNote on Windows, check these items in order:

    1. Confirm Copilot is available in the app.
      • Open OneNote and go to the Home tab.
      • Select Copilot to open the Copilot pane.
      • If the button is missing, Copilot may not be available in the current app state.
    2. Verify the device is not using Windows Information Protection.
      • If Windows Information Protection (WIP) is enabled on the device, Copilot won’t be available in OneNote.
    3. Update Microsoft 365 apps.
      • Open an Office app such as Word.
      • Go to File > Account.
      • Under Product Information, select Update Options > Update Now.
      • If Update Now is not shown, select Enable Updates first.
      • After updates finish, restart OneNote and test Copilot again.
    4. Retry the prompt with a simpler rephrased request.
      • A “Something went wrong. Please try again.” response can indicate an unexpected error.
      • Rephrase the question and try again.
    5. If Copilot is available but responses are still blank or fail, review the prompt and note context.
      • Copilot in OneNote can produce inaccurate or irrelevant results and has limited context awareness beyond the provided context.
      • Short, clear prompts in English are expected to give better quality results.
    6. If the issue started suddenly after working yesterday, it can also be a temporary service-side problem.
      • In that case, retry after a short time.

    If Copilot opens from Home but keeps showing “Something went wrong,” the most supported next actions are updating Office, confirming WIP is not enabled, and retrying with a rephrased prompt.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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