copilot hangs the white window of death shows up with no response

Priscilla DiPrizio 0 Reputation points
2026-11-12T22:36:25.72+00:00

I launch copilot in my taskbar and it launches to a plain white screen.

I can't do anything from there.

Microsoft Copilot | Windows Copilot | App
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  1. EmilyS_726 34,285 Reputation points Volunteer Moderator
    2026-11-12T22:37:59.9866667+00:00

    Hello

    There's currently a global outage affecting some Microsoft services, including Outlook, OneDrive, Copilot and others. It is an issue on Microsoft's end. Service status can be monitored here https://status.cloud.microsoft/

    Or via Msft's X/Twitter page: https://x.com/MSFT365Status/status/2120938282204688468

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  2. AI answer

    2026-11-12T22:37:38.3166667+00:00

    Repair the Copilot app from Windows Settings; if the white window remains, reset it and then reinstall the app from Microsoft Store.

    1. Repair, then reset Copilot

    Windows 11

    1. Close Copilot.
    2. Open Start > Settings > Apps > Installed apps.
    3. Find Copilot, select the … menu, and choose Advanced options.
    4. Select Repair.
    5. Launch Copilot and check whether its interface loads.
    6. If it remains white, return to Advanced options and select Reset.

    Windows 10

    1. Open Start > Settings > Apps > Apps & features.
    2. Select Copilot > Advanced options.
    3. Select Repair, test Copilot, and then use Reset if repair does not work.

    Repair attempts to fix the app without removing its data. Reset returns it to its default state and may remove local app data.^1^

    2. Reinstall Copilot if reset does not fix it

    1. Open Settings > Apps > Installed apps on Windows 11, or Settings > Apps on Windows 10.
    2. Find Copilot and select Uninstall.
    3. Restart Windows.
    4. Open Microsoft Store, search for Microsoft Copilot, and install it again.
    5. Launch it from Start before pinning it back to the taskbar.

    Microsoft documents Copilot as a removable Windows app that can be reinstalled from Microsoft Store.^2^

    3. If the reinstalled app is still white

    Check whether a connection blocker is preventing the app from loading:

    1. Open Start, search for Get Help, and launch it.
    2. Enter Copilot connectivity troubleshooter in the search box.
    3. Run the troubleshooter and apply any recommended firewall or connectivity fixes.^3^

    Also install pending updates:

    • Windows: Settings > Windows Update > Check for updates
    • Copilot/Store apps: Microsoft Store > Library > Get updates

    Microsoft recommends Windows updates, Store updates, app repair/reset, and reinstallation for malfunctioning Microsoft Store apps.^4^

    4. Report it if the issue persists

    Press Windows key + F while the white Copilot window is visible. Feedback Hub captures a screenshot automatically. Select Report a problem, describe when the issue began, and use Recreate my problem to record launching Copilot and reaching the white window. This submits reproduction data to Microsoft; use Get Help instead if immediate guided support is required.^5^

    References

    1. Windows 10
    2. Welcome to Copilot on Windows
    3. Copilot troubleshooters | Microsoft Support
    4. Windows 10
    5. Send feedback to Microsoft with the Feedback Hub app | Microsoft Support
    AI-generated content may be incorrect. Read our transparency notes for more information.

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