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cannot access my email

I am the only administrator of my Microsoft business/domain account but I have lost access to the old recovery email. My mobile number still works

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asked 2026-09-07T15:05:25.82+00:00
Merle MacDonald 0 Reputation points
answered 2026-09-07T15:20:05.9266667+00:00
Kai-L 18,725 Reputation points Microsoft External Staff Moderator
3 answers

I have changed computers and cannot open my email due to the fact that the email used to register my domain/company 12 ye3ars ago no l onger exists. could someone please contact me on line urgently

I cannot open my email address on my laptop can someone contact me urgently pse

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asked 2026-09-06T17:20:22.16+00:00
Merle MacDonald 0 Reputation points
edited an answer 2026-09-06T17:34:18.2366667+00:00
Jayden-P 2,440 Reputation points Independent Advisor
1 answer

Message d'erreur, impossible de se connecter

Bonjour, J'ai reçu ce message. Le compte outlook de tous mes collaborateurs est bloqué et le sharepoint marche de façon aléatoire pour tout le monde. Il n'y a pas de problème de facturation. Bien à vous, Loïc UTC Date: 2026-09-03T12:40:41.402Z Client…

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asked 2026-09-03T12:45:55.41+00:00
Loic BARRIERE 0 Reputation points
edited an answer 2026-09-03T13:14:38.9633333+00:00
Jayden-P 2,440 Reputation points Independent Advisor
1 answer

problem login on outlook with my email

Hi, I receive this error by opening my email on my new computer. thanks to help me to fix the problem.

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asked 2026-09-03T12:16:49.27+00:00
info 0 Reputation points
answered 2026-09-03T12:36:54.4033333+00:00
Heimerdinger 290 Reputation points Independent Advisor
2 answers

Two step Verification with cell number

I no longer have the same cell number and when I try to long into my work email it wants to send me a code to my old number. It won't let me login in at all so I can put my new number in, and I have to be able to get into my work email.

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asked 2026-09-02T20:48:27.8266667+00:00
Billy Reed 0 Reputation points
commented 2026-09-02T20:52:12.37+00:00
Billy Reed 0 Reputation points
1 answer

Outlook.office.com is failing with this error, what's going on?

UTC Date: 2026-08-31T18:15:47.117Z Client Id: Session Client Version: 20260821009.09 BootResult: fail Back Filled Errors: Unhandled Rejection: SyntaxError: Failed to execute 'json' on 'Response': Unexpected end of JSON…

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asked 2026-08-31T18:22:37.2533333+00:00
Camping de Haverkamp 0 Reputation points
edited the question 2026-09-01T15:04:43.0466667+00:00
Nam-D 3,895 Reputation points Microsoft External Staff Moderator
1 answer

Me figura error de autenticacion

No puedo entrar a mi correo ni por la aplicación de Outlook ni por una computadora me sale error de autenticacion. Tuve que cambiar contraseñas y ni así. No se cargan los correos ni puedo entrar al mismo.Necesito una solución ya que trabajo con ese mail.…

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asked 2026-08-31T23:04:51.6833333+00:00
roxana aguilera 0 Reputation points
edited an answer 2026-09-01T01:35:02.25+00:00
Teddie Dang 1,180 Reputation points Independent Advisor
1 answer

error 500 how to fis it

I try to connect to outlook but i get this error

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asked 2026-08-31T23:51:50.0833333+00:00
Julie Des Coeurs 0 Reputation points
answered 2026-08-31T23:55:37.3766667+00:00
Gérard Oomens 131.1K Reputation points Volunteer Moderator
1 answer

Unable to login to one of my Outlook accounts (******@hotmail.com)

I have received this error message when attempting to log in to Outlook.com: UTC Date: 2026-08-31T16:12:46.230Z Client Id: 448E33040D474D8AA8B7A20BCAFC2552 Session Id: 4ee4c5e2-35f2-4cc9-b895-7d602afe633a Client Version: 20260821009.09 BootResult:…

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asked 2026-08-31T16:30:38.2233333+00:00
Beth Strathman 0 Reputation points
commented 2026-08-31T22:21:25.9666667+00:00
Cindy Burns 0 Reputation points
1 answer

error message when trying to log into outlook

UTC Date: 2026-08-31T17:13:46.120Z Client Id: 97654DA872254F0598A07D9A552FC8B6 Session Id: 942b08a0-b266-4f99-8b19-f4094133aece Client Version: 20260821009.09 BootResult: fail Back Filled Errors: None err:…

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asked 2026-08-31T17:17:26.32+00:00
Jennifer Odell 0 Reputation points
answered 2026-08-31T22:14:26.2733333+00:00
Gérard Oomens 131.1K Reputation points Volunteer Moderator
1 answer

How to fix issue with Outlook

Whenever I try to log in to Microsoft Outlook on my PC or Laptop it stops me and brings up this error page that says: UTC Date: 2026-08-28T21:17:11.238Z Client Id: Session Id: Client Version: 20260821009.08 BootResult: configuration Back Filled Errors:…

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asked 2026-08-28T21:23:17.68+00:00
Thomas Cowling 0 Reputation points
edited the question 2026-08-28T22:24:30.8333333+00:00
Emily T 565 Reputation points Microsoft External Staff Moderator
2 answers

I got this message, "This is to inform you that your email will be disabled as you have been ignoring our Update messages" WHAT SHOULD I DO

I got this message, "This is to inform you that your email will be disabled as you have been ignoring our Update messages" WHAT SHOULD I DO

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asked 2026-08-27T03:01:05.2166667+00:00
Foster Selma 0 Reputation points
commented 2026-08-28T06:01:33.3366667+00:00
Aetherin 1,385 Reputation points Independent Advisor
2 answers

Accessing OneDrive

There is a member of my team who alleges they are unable to access the OneDrive but can access the Outlook email account. Can we fix that? I also have a team member who states that they are unable to access their email. How can I provide support?

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asked 2026-08-24T18:14:45.7233333+00:00
ScHa 0 Reputation points
commented 2026-08-25T22:48:08.44+00:00
Jay1 Tran 515 Reputation points Independent Advisor
1 answer

Why am I unable to log into my other onmicrosoft account and view my email?

Each time that I have tried to log into [[Moderator note: Personally Identifiable Information removed]] it continues to say that there's no such account when that is my business account. Please help.

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asked 2026-08-24T19:32:14.7433333+00:00
Danita Johnson 0 Reputation points
commented 2026-08-25T19:45:35.9166667+00:00
Lin v 1,110 Reputation points Independent Advisor
3 answers

i cant activate 2 way authentication

I have a problem with 2 way authentication. I have the autenticator app on my phone but I dont get any of the notifications required to sign in. When I try to log in to security at in my account it requires 2 way authentication so I am lost in how to…

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asked 2026-08-18T11:27:29.9166667+00:00
Thomas Svensson 0 Reputation points
commented 2026-08-24T07:49:46.0833333+00:00
Jayden-P 2,440 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

Bookings admin force-signs-out the user, while Outlook Web in the same session stays signed in

Environment Microsoft 365 corporate tenant (federated SSO, MFA satisfied). Reproduced on Chrome/macOS and Chrome/Windows 11 — different machines, different profiles, same user. No tenant admin rights on my side. Symptom Opening either of …

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asked 2026-08-23T09:38:50.0666667+00:00
accepted 2026-08-23T12:36:24.2533333+00:00
1 answer

Locked out of business outlook email and it's associated authenticator app profile

I deleted all cookies and browser history to regain access to a partner's portal. When I then went back to my outlook it had logged me out. Now I'm unable to log back in. When I go to re-set my password it asks that I use the Authenticator app which…

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asked 2026-08-17T14:05:44.0566667+00:00
Patrick Kerney 0 Reputation points
commented 2026-08-18T17:08:57.24+00:00
Patrick Kerney 0 Reputation points
1 answer

How do I fix this error code

I try to log into my outlook with my Moderator note: Personally Identifiable Information removed]  email and I get this error code UTC Date: Client Id: Session Id: Client Version: 20260807011.11 BootResult: configuration Back Filled Errors: Unhandled…

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asked 2026-08-15T20:13:03.17+00:00
commented 2026-08-16T23:07:55.8666667+00:00
Ruby Nguyen 1,480 Reputation points Independent Advisor
1 answer

How to fix this outlook login error

UTC Date: 2026-08-15T09:18:10.991Z Client Id: [Moderator note: Personally Identifiable Information removed] Session Id: [Moderator note: Personally Identifiable Information removed] Client Version: 20260807011.11 BootResult: configuration Back Filled…

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asked 2026-08-15T09:21:42.86+00:00
DEBY ELYA MIRANDA 0 Reputation points
commented 2026-08-16T11:34:57.7033333+00:00
Julie Huynh 3,080 Reputation points Independent Advisor
1 answer

Escalation! no contact possible help me

Good day, I hope a Microsoft moderator sees this, because I have exhausted all other possible support options and am completely stuck. The situation is as follows: I'm the only Global Administrator of my Microsoft 365 Business tenant. I was locked out…

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asked 2026-08-15T12:29:59.8233333+00:00
Parker Diana 0 Reputation points
edited the question 2026-08-15T16:54:00.48+00:00
Daniel-Vo 6,270 Reputation points Microsoft External Staff Moderator