765 questions
765 questions with Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key tags
2 answers
How to fix hp Probook laptop with BitLocker Key?
My laptop- ProBook get problem with BitLocker Key shows on the screen and no alternative to log in the laptop , what can i do to resolve this problem?
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
asked
2026-09-09T19:51:37.5466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 13%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEY%3C/text%3E%3C/svg%3E)
Elsa Yosief Desta
0
Reputation points
answered
2026-09-10T00:16:44.15+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 61%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHP%3C/text%3E%3C/svg%3E)
Harry Phan
30,640
Reputation points
Independent Advisor
2 answers
Plugged a removable external drive to school Pc now it’s encrypted and there’s no code to unlock it
Plugged a removable external drive to school Pc now it’s encrypted and there’s no code to unlock it. This had never happened before and Ibhave never encrypted this device. Help, please.
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 18%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
1 answer
One of the answers was accepted by the question author.
BitLocker recovery key may be linked to an inaccessible former university Microsoft account
My Windows PC suddenly entered BitLocker Recovery. I have already checked the recovery keys associated with my personal Microsoft account, but no BitLocker recovery key is stored there. This PC was previously connected to a Microsoft work or school…
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 62%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYN%3C/text%3E%3C/svg%3E)
2 answers
BitLocker Recovery key issue
As my laptop get locked by bitlocker and the recovery ID which is showing was not match with the Bitlocker recovery key which i have. So i contact to my educational institution for recover by Bitlocker Recovery key. So they told me that we have deledted…
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
asked
2026-09-03T15:18:20.6133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 4%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHM%3C/text%3E%3C/svg%3E)
Harshil Modi
0
Reputation points
answered
2026-09-03T16:29:25.3033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 81%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECT%3C/text%3E%3C/svg%3E)
Chen Tran
12,770
Reputation points
Independent Advisor
1 answer
BIT LOCKER RECOVERY KEY IS NOT WORKING ON 4 MONTH OLD HP LAPTOP
BIT LOCKER RECOVERY KEY IS NOT WORKING ON 4 MONTH OLD HP LAPTOP This is happening on the MD device and is fuming. I have followed all the steps and NOTHING. Please advise as we are a 1200 full time employees using windows and HP devices. MD is about to…
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
asked
2026-08-27T11:36:52.8566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 23%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELG%3C/text%3E%3C/svg%3E)
Lee Giles
0
Reputation points
answered
2026-08-27T20:57:25.9066667+00:00
Allan Solomon Mejia
7,915
Reputation points
2 answers
How to reset Surface to factory settings
We got a SurfacePro Model 1796 from a business that closed and all computer assets were given away, a former employee is logged in this particular computer and I need to reset it to Factory settings. I am able to get to the point within the…
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
asked
2026-08-24T12:12:28.7966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 0%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
Javier Balderrama
0
Reputation points
commented
2026-08-27T01:11:39.5833333+00:00
Javier Balderrama
0
Reputation points
2 answers
One time passcode for recovery key not working
For some reason my computer needs a Bitlocker recovery. I am signed into my Microsoft account but to get a recovery key i need a one time passcode. The email is not being sent (I already checked the email address and spam folder). Please advise on how to…
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
asked
2026-08-23T03:19:59.77+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 93%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJL%3C/text%3E%3C/svg%3E)
Jason Lammert
0
Reputation points
answered
2026-08-23T04:38:02.4233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 9%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHL%3C/text%3E%3C/svg%3E)
Hoang Le
4,580
Reputation points
Independent Advisor
1 answer
How to reset without the BitLocker Recovery Key?
I have a laptop that was added with the same name as another laptop in Active Directory. Due to this I cannot get into the organization's domain. I have tried to reset the laptop with the BitLocker recovery key. Unfortunately, since there are multiple…
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
asked
2026-08-14T12:06:56.62+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 35%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMZ%3C/text%3E%3C/svg%3E)
Matthew Zakrzewski
0
Reputation points
answered
2026-08-14T19:27:41.1633333+00:00
Allan Solomon Mejia
7,915
Reputation points
1 answer
BitLocker Recovery Key Assistance – Unable to Access Windows Due to Forgotten Microsoft Account
My personal Windows laptop is locked by BitLocker after a boot issue. I forgot the Microsoft account used to save the recovery key and need help recovering the account or locating the BitLocker recovery key.
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
asked
2026-08-06T18:09:34.3566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 61%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERS%3C/text%3E%3C/svg%3E)
Ranjith Solthi
0
Reputation points
answered
2026-08-07T08:23:41.84+00:00
Brian Huynh
3,815
Reputation points Microsoft External Staff
2 answers
bitlocker recovery key
hello sir, i have a problem from bitlocker recovery key manage recovery key option is not open so i want to support
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
asked
2026-08-03T11:58:13.1066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 11%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENR%3C/text%3E%3C/svg%3E)
Narendrasinh rathod
0
Reputation points
answered
2026-08-04T18:09:20.52+00:00
EmilyS_726
27,215
Reputation points
Volunteer Moderator
2 answers
Cannot access my bitlocker management page in windows aaccount
My computer is locked with Bitlocker. I can access my microsoft account. Once inside I can see the device I am trying to get the bitlocker key for. When I try to access the bitlocker management page my computer gets stuck in an account authorization loop…
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
asked
2026-08-03T14:42:44.96+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 85%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
Jeanne Ball
0
Reputation points
answered
2026-08-03T16:31:30.52+00:00
Jeanne Ball
0
Reputation points
2 answers
Bitlocker Key not accessible
I have a Bitlocker recovery screen on my computer. I have followed the steps to get the code. On my account, under devices and manage bitlocker keys. Once I click to get the keys, a new window opens and it just keeps loading and loading. The new page…
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
asked
2026-07-30T17:02:47.9233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 52%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKR%3C/text%3E%3C/svg%3E)
Kalli Randall
10
Reputation points
answered
2026-07-31T21:38:38.71+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 21%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERR%3C/text%3E%3C/svg%3E)
Rudi Rossouw
5
Reputation points
1 answer
Cannot view BitLocker recovery key on Microsoft account portal
My Microsoft account cannot open the BitLocker recovery keys page. The page hangs on every browser and device.
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
asked
2026-07-31T07:04:37.37+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 0%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELI%3C/text%3E%3C/svg%3E)
Liga I
0
Reputation points
answered
2026-07-31T08:42:33.3166667+00:00
Brian Huynh
3,815
Reputation points Microsoft External Staff
1 answer
Bit Locker Key Page Not Loading
I am trying to access a devices bit locker key, but they page WILL NOT load. I have tried exiting and reselecting bitlocker key and nothing will load! How do I get ahold of any microsoft support!
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
asked
2026-07-30T16:02:05.7966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 26%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBH%3C/text%3E%3C/svg%3E)
Badger Heating and Cooling
0
Reputation points
answered
2026-07-31T03:41:54.5433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 72%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIB%3C/text%3E%3C/svg%3E)
Ivy Bui (WICLOUD CORPORATION)
515
Reputation points Microsoft External Staff
Moderator
1 answer
System.Volume.BitLockerProtection Shell Property Returns Empty on Windows 11 IoT Enterprise LTSC (Build 26100)
Dear Microsoft Support Team, We are developing a security compliance application on Windows 11 IoT Enterprise LTSC (Build 26100.3194) and have encountered an issue querying BitLocker encryption status without administrative privileges. Problem: The shell…
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 30%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBD%3C/text%3E%3C/svg%3E)
1 answer
How to fix Bitlocker - TraceID: ZwxFk3qZLUudPBY1.26.122
Bitlocker is not working and I am having issues log in with my laptop. It has been a huge nuisance for me. I have been unable to work because of this. I need a soluciton ASAP. Thanks, German
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
asked
2026-07-27T19:53:22.2233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 89%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGG%3C/text%3E%3C/svg%3E)
German Gonzalez
0
Reputation points
answered
2026-07-28T01:15:13.01+00:00
Brian Huynh
3,815
Reputation points Microsoft External Staff
1 answer
Viewing bitlocker recovery key
I get the following error when trying to view the bitlocker recovery key for my account TraceID: pKSfq974j0GIlkQy.8.124
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
asked
2026-07-27T08:40:13.89+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 52%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPG%3C/text%3E%3C/svg%3E)
Patrick Gane
0
Reputation points
answered
2026-07-27T09:39:36.2+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 36%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EXN%3C/text%3E%3C/svg%3E)
Xuan Nhu
890
Reputation points
Independent Advisor
2 answers
BitLocker recovery key missing despite Microsoft account backup
I'm hoping someone can explain this behaviour or suggest the next step. I have a Windows 11 Home laptop that suffered a hardware (motherboard) failure after approximately three weeks of use. The SSD was removed and connected to another Windows PC for…
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 40%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETM%3C/text%3E%3C/svg%3E)
2 answers
Request for Assistance with BitLocker Recovery Key
Dear Microsoft Support, I would like to request assistance regarding an issue with my ASUS Zenbook 14 UX5401E laptop. After a Windows 11 Pro update, the system began requesting the BitLocker recovery key before Windows starts. I usually install all of my…
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
asked
2026-07-20T09:55:23.3533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 18%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERB%3C/text%3E%3C/svg%3E)
Róbert Király
0
Reputation points
commented
2026-07-22T10:11:02.52+00:00
Róbert Király
0
Reputation points
1 answer
in out office NIA we having windows issue bitloker recovery key
we face problem of blue screen for start computer bitloker recovery key which having 48 characters. We dont have any microsoft account in which this recovery key having because these computers are purchased from HP company for institute with genuin…
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 55.00000000000001%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENI%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 16%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EV%3C/text%3E%3C/svg%3E)