758 questions
758 questions with Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key tags
1 answer
How to reset without the BitLocker Recovery Key?
I have a laptop that was added with the same name as another laptop in Active Directory. Due to this I cannot get into the organization's domain. I have tried to reset the laptop with the BitLocker recovery key. Unfortunately, since there are multiple…
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
asked 2026-08-14T12:06:56.62+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 35%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMZ%3C/text%3E%3C/svg%3E)
Matthew Zakrzewski
0
Reputation points
answered 2026-08-14T19:27:41.1633333+00:00
Allan Solomon Mejia
3,840
Reputation points
1 answer
BitLocker Recovery Key Assistance – Unable to Access Windows Due to Forgotten Microsoft Account
My personal Windows laptop is locked by BitLocker after a boot issue. I forgot the Microsoft account used to save the recovery key and need help recovering the account or locating the BitLocker recovery key.
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
asked 2026-08-06T18:09:34.3566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 61%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERS%3C/text%3E%3C/svg%3E)
Ranjith Solthi
0
Reputation points
answered 2026-08-07T08:23:41.84+00:00
Brian Huynh
3,735
Reputation points Microsoft External Staff
Moderator
2 answers
bitlocker recovery key
hello sir, i have a problem from bitlocker recovery key manage recovery key option is not open so i want to support
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
asked 2026-08-03T11:58:13.1066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 11%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENR%3C/text%3E%3C/svg%3E)
Narendrasinh rathod
0
Reputation points
answered 2026-08-04T18:09:20.52+00:00
EmilyS_726
24,630
Reputation points
Volunteer Moderator
2 answers
Cannot access my bitlocker management page in windows aaccount
My computer is locked with Bitlocker. I can access my microsoft account. Once inside I can see the device I am trying to get the bitlocker key for. When I try to access the bitlocker management page my computer gets stuck in an account authorization loop…
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
asked 2026-08-03T14:42:44.96+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 85%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
Jeanne Ball
0
Reputation points
answered 2026-08-03T16:31:30.52+00:00
Jeanne Ball
0
Reputation points
2 answers
Bitlocker Key not accessible
I have a Bitlocker recovery screen on my computer. I have followed the steps to get the code. On my account, under devices and manage bitlocker keys. Once I click to get the keys, a new window opens and it just keeps loading and loading. The new page…
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
asked 2026-07-30T17:02:47.9233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 52%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKR%3C/text%3E%3C/svg%3E)
Kalli Randall
10
Reputation points
answered 2026-07-31T21:38:38.71+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 21%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERR%3C/text%3E%3C/svg%3E)
Rudi Rossouw
5
Reputation points
1 answer
Cannot view BitLocker recovery key on Microsoft account portal
My Microsoft account cannot open the BitLocker recovery keys page. The page hangs on every browser and device.
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
asked 2026-07-31T07:04:37.37+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 0%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELI%3C/text%3E%3C/svg%3E)
Liga I
0
Reputation points
answered 2026-07-31T08:42:33.3166667+00:00
Brian Huynh
3,735
Reputation points Microsoft External Staff
Moderator
1 answer
Bit Locker Key Page Not Loading
I am trying to access a devices bit locker key, but they page WILL NOT load. I have tried exiting and reselecting bitlocker key and nothing will load! How do I get ahold of any microsoft support!
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
asked 2026-07-30T16:02:05.7966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 26%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBH%3C/text%3E%3C/svg%3E)
Badger Heating and Cooling
0
Reputation points
answered 2026-07-31T03:41:54.5433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 72%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIB%3C/text%3E%3C/svg%3E)
Ivy Bui (WICLOUD CORPORATION)
510
Reputation points Microsoft External Staff
Moderator
1 answer
System.Volume.BitLockerProtection Shell Property Returns Empty on Windows 11 IoT Enterprise LTSC (Build 26100)
Dear Microsoft Support Team, We are developing a security compliance application on Windows 11 IoT Enterprise LTSC (Build 26100.3194) and have encountered an issue querying BitLocker encryption status without administrative privileges. Problem: The shell…
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 30%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBD%3C/text%3E%3C/svg%3E)
1 answer
How to fix Bitlocker - TraceID: ZwxFk3qZLUudPBY1.26.122
Bitlocker is not working and I am having issues log in with my laptop. It has been a huge nuisance for me. I have been unable to work because of this. I need a soluciton ASAP. Thanks, German
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
asked 2026-07-27T19:53:22.2233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 89%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGG%3C/text%3E%3C/svg%3E)
German Gonzalez
0
Reputation points
answered 2026-07-28T01:15:13.01+00:00
Brian Huynh
3,735
Reputation points Microsoft External Staff
Moderator
1 answer
Viewing bitlocker recovery key
I get the following error when trying to view the bitlocker recovery key for my account TraceID: pKSfq974j0GIlkQy.8.124
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
asked 2026-07-27T08:40:13.89+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 52%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPG%3C/text%3E%3C/svg%3E)
Patrick Gane
0
Reputation points
answered 2026-07-27T09:39:36.2+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 36%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EXN%3C/text%3E%3C/svg%3E)
Xuan Nhu
890
Reputation points
Independent Advisor
2 answers
BitLocker recovery key missing despite Microsoft account backup
I'm hoping someone can explain this behaviour or suggest the next step. I have a Windows 11 Home laptop that suffered a hardware (motherboard) failure after approximately three weeks of use. The SSD was removed and connected to another Windows PC for…
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 40%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETM%3C/text%3E%3C/svg%3E)
2 answers
Request for Assistance with BitLocker Recovery Key
Dear Microsoft Support, I would like to request assistance regarding an issue with my ASUS Zenbook 14 UX5401E laptop. After a Windows 11 Pro update, the system began requesting the BitLocker recovery key before Windows starts. I usually install all of my…
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
asked 2026-07-20T09:55:23.3533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 18%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERB%3C/text%3E%3C/svg%3E)
Róbert Király
0
Reputation points
commented 2026-07-22T10:11:02.52+00:00
Róbert Király
0
Reputation points
1 answer
in out office NIA we having windows issue bitloker recovery key
we face problem of blue screen for start computer bitloker recovery key which having 48 characters. We dont have any microsoft account in which this recovery key having because these computers are purchased from HP company for institute with genuin…
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 55.00000000000001%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENI%3C/text%3E%3C/svg%3E)
3 answers
How do I find my recovery key for my computer and how do I enter
I am currently locked out of my device because BitLocker is prompting for a 48-digit recovery key. When I try to sign in to my Microsoft account at the Microsoft Recovery Key Portal, it shows that no keys are linked to my account. please see attached…
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
asked 2026-07-14T17:43:12.9766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 80%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPS%3C/text%3E%3C/svg%3E)
Pratiksha Sawant
0
Reputation points
answered 2026-07-14T18:51:01.89+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 16%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EV%3C/text%3E%3C/svg%3E)
VPHAN
42,485
Reputation points
Independent Advisor
1 answer
Unable to find the recovery key for a Surface 3.
The device (an old Surface 3, purchased eons ago, which suddenly locked itself with BitLocker) appears in my Windows account, but there's no key corresponding. Any advice welcome- I wasted hours going in circles🤬
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
asked 2026-07-13T19:38:23.96+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 28.000000000000004%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECC%3C/text%3E%3C/svg%3E)
Cristina Corona
0
Reputation points
answered 2026-07-13T21:48:40.9933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 86%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESN%3C/text%3E%3C/svg%3E)
Scott Nguyen
1,965
Reputation points
Independent Advisor
1 answer
There is no bitlocker recovery key available and I can't access the computer or reset it without it
A new team member's new laptop is locked and requires a bitlocker key. When we log into his microsoft account online and select his laptop in devices, it says 'No bitlocker recovery key found for this device.' When logging into the admin portal we also…
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
asked 2025-11-03T13:24:02.63+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 46%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
Katy
0
Reputation points
commented 2026-07-10T10:29:13.88+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 22%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
JuliaMarvin
21,155
Reputation points
Volunteer Moderator
3 answers
Windows 11 Update KB5094126 Forcing BitLocker Recovery on Local Account Devices
Subject: Windows 11 Update KB5094126 Forcing BitLocker Recovery on Local Account Devices Body: Hello, Following the recent installation of update June 9, 2026—KB5094126 (OS Build 26100.8655), multiple corporate tablets used by our sales team have…
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
asked 2026-06-14T11:46:35.5433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 6%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKB%3C/text%3E%3C/svg%3E)
Kurt Byrd
0
Reputation points
commented 2026-06-29T23:15:13.12+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 39%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDM%3C/text%3E%3C/svg%3E)
Derek McCoy
1
Reputation point
1 answer
how to bypass the pass code for mobile operator. Microsoft security/Microsoft Identity Manager
The phone is locked with an specific mobile operator and I lost it. How can I contact the mobile operator to unlock the device.
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
asked 2026-06-27T21:53:48.41+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 40%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETT%3C/text%3E%3C/svg%3E)
Tony Tattoo
0
Reputation points
answered 2026-06-27T23:47:21.4666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 36%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETL%3C/text%3E%3C/svg%3E)
Tracy Le
10,970
Reputation points
Independent Advisor
1 answer
laptop cant reset
Hello, so, I have this work laptop. it is locked out. can't use the recovery key, cannot reset it. When I try to enter the recovery key, I can only enter numbers, and not letters. But the recovery shows letters in its code, so I am confused.
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
asked 2026-06-25T13:50:56.36+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 43%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
Ro
0
Reputation points
answered 2026-06-25T14:36:19.8866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 61%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHP%3C/text%3E%3C/svg%3E)
Harry Phan
28,050
Reputation points
Independent Advisor
2 answers
Recovery Key Help
Where can i find an employees BitLocker key recovery?
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
asked 2026-06-18T21:20:08.0166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 56.00000000000001%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Shane Martin
0
Reputation points
answered 2026-06-19T00:14:41.3333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 86%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJN%3C/text%3E%3C/svg%3E)
Jason Nguyen Tran
24,545
Reputation points
Independent Advisor