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Microsoft 365 subscription sharing issues

How long does it take for a Microsoft 365 subscription invite to be received? I've shared with my husband and he hasn't received the email yet. Not in his spam either.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-13T01:25:26.31+00:00
Ann Shaw 0 Reputation points
commented 2026-11-13T02:14:53.8166667+00:00
Jonathan Deives 83,670 Reputation points Independent Advisor
2 answers

I have unsubscribed long with Microsoft 360 but still getting billed

May you be with peace, I have unsubscribed long with Microsoft 360 but still getting billed. It seems it is due to yearly commitment. In this case can I know whats remaining due? and does in this case microsoft try to charge all invoices in same month?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-11T05:23:22.2666667+00:00
Shakeel Ahmed 0 Reputation points
edited the question 2026-11-13T02:00:46.6866667+00:00
Xavier-D 14,535 Reputation points Microsoft External Staff Moderator
1 answer

Issue with Changing Primary Email Address

The email address I currently have as my primary is no longer available. I have tried switching to one of my alias email addresses and I get a message saying "Cannot update at this time". This is a reoccurring issue.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-12T20:45:33.9533333+00:00
CDL 38 0 Reputation points
commented 2026-11-13T01:47:04.0633333+00:00
CDL 38 0 Reputation points
1 answer

Can't Find Devices

I can log into my Microsoft Account. I see some profile information, including my office 365 subscription but the install fails. I believe it is because my account can't find any devices. Any suggestions on how to fix?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-12T22:37:28.53+00:00
F.J. O'Leary 0 Reputation points
answered 2026-11-13T01:12:16.9166667+00:00
Brian Tillman 28,295 Reputation points Independent Advisor
1 answer

My issue is unique, and I need to speak directly with a live representative who can understand my situation.

I purchased an annual Microsoft 365 subscription in September 2026, and my payment was successfully processed and confirmed. However, today I was informed that I do not have an active subscription. I need assistance resolving this issue, as I have…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-13T00:07:22.1033333+00:00
DW 0 Reputation points
answered 2026-11-13T01:02:39.95+00:00
Brian Tillman 28,295 Reputation points Independent Advisor
1 answer

Copilot is not working in 3 computers

I subscribed to Copilot (and Office 365) about 3 months ago. Today Copilot stopped working. I want to have either Copilot back or a refund on my subscription. I am trying to find a way to talk to an agent in any way and cannot find any phone number or…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-12T23:38:08.0366667+00:00
Roberto Lito 0 Reputation points
edited a comment 2026-11-13T00:21:18.29+00:00
Kevin Mack 0 Reputation points
1 answer

MS 365 not working

Today, MS 365 has stopped working. No new emails and copilot is not working. I wen into MS 365 and they had an old credit card. I updated it, but MS 365 and copilot are not working

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-12T23:33:08.6466667+00:00
Ron Ealy 0 Reputation points
answered 2026-11-13T00:04:47.1733333+00:00
Estrella721 48,020 Reputation points Independent Advisor
0 answers

My credit cards are not working

I want to renew my Microsoft Family and it wont let me. Nothing works.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-12T21:25:21.7233333+00:00
Patricia Laverty 0 Reputation points
commented 2026-11-12T21:58:39.8933333+00:00
John Jefferson Doyon 90,940 Reputation points Independent Advisor
2 answers

Why is Microsoft word asking me now for a product key. I never had one

I pray for my subscription yearly. It's asking for my product key. I've never seen one.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-12T20:11:36.07+00:00
Christy Blake 0 Reputation points
answered 2026-11-12T20:52:49.1733333+00:00
paulr0511 49,755 Reputation points Independent Advisor
2 answers

Microsoft Office Not Working

Office is not working. I have no devices listsed on my Account and the Account Tab does not work. I just renewed my subscription but I continued to get notification that the I had not paid. My account shows that I did pay and my credit card shows that…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-12T20:03:07.1166667+00:00
Mark 0 Reputation points
answered 2026-11-12T20:38:37.55+00:00
Jonathan Deives 83,670 Reputation points Independent Advisor
2 answers

My Microsoft 365 is down so what do I do

It seems that there is a mass system doen so what is being done to fix it?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-12T20:18:40.3766667+00:00
John Traino Jr 0 Reputation points
answered 2026-11-12T20:20:00.9866667+00:00

AI answer

2 answers

I need a receipt

Hello, I cannot find the receipt for my purchase of Microsoft 365. I would appreciate it if you could send it to my email address

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-12T18:08:04.7033333+00:00
Gabriel Tarouquella 0 Reputation points
answered 2026-11-12T19:20:58.4366667+00:00
paulr0511 49,755 Reputation points Independent Advisor
3 answers

Cannot delete Microsoft account – blocked by “leave organization” but no access

I am trying to permanently delete my personal Microsoft (Outlook) account. However, I am blocked with a message saying that I must leave a work or school organization before I can delete the account. The issue is: This is a personal account, not a work…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-03-25T14:01:32.2766667+00:00
Francisco Matos 0 Reputation points
answered 2026-11-12T19:02:51.6133333+00:00
Shane Adrian 0 Reputation points
2 answers

how to cancel a subscription for 365 personal that is to an old account that I now longer have access to

I have an new email address and phone number for all my accounts due to hacking. I started a new account and subscribed to 365 personal for the monthly charge months ago. I have now received a 99.99 charge to my credit card for renewal of the old…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-12T18:10:51.89+00:00
Jo Ann Czerwinski 0 Reputation points
answered 2026-11-12T18:57:47.0733333+00:00
John Jefferson Doyon 90,940 Reputation points Independent Advisor
2 answers

Bought two 365 by mistake

I have bought two 365 subscriptions (365 personal + 365 Premium), is there a way to get a refund on one of the two?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-12T17:57:14.6833333+00:00
Alan Mathey 0 Reputation points
answered 2026-11-12T18:29:15.64+00:00
EmilyS726 279.8K Reputation points Independent Advisor
2 answers

refunding and canceling a subscription

hello, I recently refunded my subscription before the date. It was expired on exactly 48 hours before or more. and it was saying to contact support so I wanted to make sure if my refund is going through to my original payment method like it said it was,…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-12T17:30:51.1066667+00:00
possibly gay Charlie 0 Reputation points
answered 2026-11-12T18:07:25.0466667+00:00
DaveM121 947.9K Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

Microsoft Account Privacy

When I try to access my Microsoft Account Privacy, the screen continually rapidly reloads, and I am unable to view or act on any part of the page.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-10T17:42:56.8866667+00:00
JohnWobensmith-7647 0 Reputation points
accepted 2026-11-12T18:06:28.7366667+00:00
JohnWobensmith-7647 0 Reputation points
2 answers

Double billing for Microsoft 365

case number: <removed PII> There are two accounts being bill for same service to same person with same credit card. I need to remove one of the accounts.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-29T14:52:30.24+00:00
Jeanne Tomlinson 0 Reputation points
edited the question 2026-11-12T17:25:16.18+00:00
Alexandra T 0 Reputation points Microsoft External Staff Moderator
2 answers

I need to change my payment method on my account

I need to change my payment method on my account, but I don't know how i want to talk with a person

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-12T14:47:08.0733333+00:00
ALFREDO MORALES 0 Reputation points
answered 2026-11-12T16:13:53.16+00:00
paulr0511 49,755 Reputation points Independent Advisor
1 answer

subscription

was prompted that subscription expired. renewed on 11/3 - have bank transaction - but keep getting renewal notices and still do not have access to edit word excel docs

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-12T15:04:30.7033333+00:00
James Armagost 0 Reputation points
answered 2026-11-12T15:39:41.9566667+00:00
DaveM121 947.9K Reputation points Independent Advisor