4,880 questions with Microsoft 365 and Office | Subscription, account, billing | For home | Other tags

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I have a subscription for Microsoft 365 Personal. The subscription expires in February 2027. However, I received an e-mail that says I will be charge in October $99.99. How can you do that??

I HAVE A SUBSCRIPTION FOR MICROSOFT 365 PERSONAL. THE SUBSCRIPTION EXPIRES IN FEBRUARY 2027. HOWEVER, I RECEIVED NOTIFICATION THAT I WILL AUTOMATICALLY BE CHARGED $99.99 IN OCTOBER 2026 FOR THIS SERVICE. YOU CAN'T DO THAT FOUR MONTHS EARLY!!! PLEASE…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-09T19:40:10.55+00:00
Diane Gullo 0 Reputation points
commented 2026-09-10T14:36:27.06+00:00
John Jefferson Doyon 86,980 Reputation points Independent Advisor
1 answer

How do I add more members to My Microsoft Family and can they have business emails

I would like to add more members to my Microsoft Family Access. Also, can members have a work email address e.g. ******@trainline.co.uk I look forward to your response.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-10T12:31:00.1066667+00:00
Eni A 0 Reputation points
answered 2026-09-10T12:46:20.2566667+00:00
Pavle Peković 6,845 Reputation points Volunteer Moderator
1 answer

Update Credit card Details

I have got new credit card and for future payment to already subscribed product i want the new credit card to be used and so i have added that new card but now am not able to remove the older one as it says the subscription is there and when i get to…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-10T12:04:02.1266667+00:00
CA. Ashish Trivedi 0 Reputation points
answered 2026-09-10T12:39:11.4933333+00:00
Onyx Is here 4,770 Reputation points Independent Advisor
2 answers

PlaNNER subscription

was notified that my trial subscription of "planner" expires this month. I want to cancel it, but it does not appear in my list of subscriptions. How do I cancel?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-09T21:49:11.4666667+00:00
Ken Perreault 0 Reputation points
answered 2026-09-10T12:02:59.1733333+00:00
Heimerdinger 295 Reputation points Independent Advisor
1 answer

HOW TO DOWNLOAD THE E-FAPIAO

Hi, I requested the efapiao back on July but did not receive it nor able to download it. I have attached a screenshot. Pls kindly help on this issue. Thank you. Zhang

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-10T03:21:59.2433333+00:00
Zhang 0 Reputation points
answered 2026-09-10T09:02:47.59+00:00
Carl-L 21,320 Reputation points Microsoft External Staff Moderator
2 answers

i couldnt login

not that i changed my password i STILL cant login because there have been to many unsuccessful login attemps how do i login now??????????

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-09T23:29:32.4733333+00:00
Scooby B 0 Reputation points
answered 2026-09-10T05:32:29.1333333+00:00
Ian-T 10,695 Reputation points Microsoft External Staff Moderator
1 answer

Problemas de procesamiento de pagos

Buenas, intente varias veces durante días intentar pagar una suscripción de Game Pass PC (también probe con la versión Ultimate) y sale siempre el siguiente mensaje: No tengo pagos pendientes, mis tarjetas no tiene problemas de procesamiento (intente…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-10T00:37:53.5566667+00:00
rodrigo valdez 0 Reputation points
answered 2026-09-10T01:20:42.5933333+00:00
Hector FC 33,665 Reputation points Independent Advisor
2 answers

You have lost 6,000 photos on my one drive & I've never missed a payment

6,000 pictures are just gone from my account. I've been paying storage for years!!!!

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-08T20:27:32.1366667+00:00
Joanne Bechtel 0 Reputation points
commented 2026-09-10T01:18:56.2833333+00:00
Xavier-D 12,515 Reputation points Microsoft External Staff Moderator
4 answers

My developer account is outdated and locked. PAYG signup fails.

My Developer Account address is outdated and locked. Azure Pay-As-You-Go signup fails because the system validates my credit card against the old developer address. I need the Developer Account billing address updated so Azure can create my subscription…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-01T00:37:15.7233333+00:00
Bas Barnswell 0 Reputation points
edited an answer 2026-09-10T00:32:13.2966667+00:00
Bas Barnswell 0 Reputation points
1 answer

Personal account switches to closed business account when I try to save a document

I cancelled my GoDaddy Business 365 account and changed to a personal account at Microsoft.com. When I try to access the Ondrive in my personal account it switches to business and won't let me save. Former business account: Leadership Dynamics - we tried…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-08T16:46:08.8166667+00:00
Ann Meacham 0 Reputation points
commented 2026-09-10T00:01:05.9633333+00:00
Ian-T 10,695 Reputation points Microsoft External Staff Moderator
2 answers

Country mismatch issue while trying to renew and upgrade subscription

Hi, my country of billing is Canada, but I am currently in the USA. I am trying to renew my subscription and have changed the payment method to USA but it is not allowing me to change or even renew my subscription even though I added a USA payment…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-08T11:36:28.6933333+00:00
Venkata Panyam 0 Reputation points
commented 2026-09-09T23:46:13.4966667+00:00
Xavier-D 12,515 Reputation points Microsoft External Staff Moderator
1 answer

Tracking My Copilot Credits

Hello, I am new to Copilot and would like to know how I track my Task and AI Credits. I have been working on a project and about half way through, got a message telling me my task usage had run out for the month. I've checked on my account management…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-08T18:36:08.41+00:00
Noel Wilson 0 Reputation points
commented 2026-09-09T23:34:37.9166667+00:00
Chloe-V 12,610 Reputation points Microsoft External Staff Moderator
1 answer

Hacked Account help

I recently just been hacked my account , i am using an other account to perform this. I received an email that my passkey had been removed , and when i logged in , my pass key didnt work (read email after tried loging in) , then i went another way to…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-07T21:50:58.4633333+00:00
BeefyBun 0 Reputation points
commented 2026-09-09T23:27:24.7666667+00:00
Ian-T 10,695 Reputation points Microsoft External Staff Moderator
1 answer

Upgrading from family plan to premium plan

I have a family plan. There is an annual special on the premium plan. If I upgrade, am I taking advantage of the reduced price. Define exactly what this means.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-09T22:01:08.08+00:00
richard shaw 0 Reputation points
answered 2026-09-09T22:01:25.1666667+00:00

AI answer

2 answers

Illegal billing

I have just noticed that I am being billed for 365. I have never signed up for this and would like for it to stop. I have placed a stop recurring billing and want to make sure that someone else is not using my account.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-09T20:42:17.49+00:00
patrick green 0 Reputation points
answered 2026-09-09T21:28:30.89+00:00
John Jefferson Doyon 86,980 Reputation points Independent Advisor
2 answers

lost acces to my [Moderator's note: PII removed]@hotmail.com hotmail accuont. Please help

could you please help me regain access to my hotmail account [Moderator's note: PII removed]@hotmail.com I no longer have access to the verification e-mail: [Moderator's note: PII removed]@kfupm.edu.sa Please switch the verification e-mail to…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-09T11:58:01.38+00:00
Ahmad Masoud 0 Reputation points
answered 2026-09-09T21:02:15.1933333+00:00
Haytham-C 5,130 Reputation points Microsoft External Staff Moderator
2 answers

Can i please get in contact with a human

I want to get in contact with a human not a AI about one of my accounts how the hell do I do this

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-09T20:21:30.96+00:00
Joshua Klinkert 0 Reputation points
answered 2026-09-09T20:55:53.8766667+00:00
John Jefferson Doyon 86,980 Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

Message re Microsoft 365 subscription - I'm trying to fix the prob but I NEED TO SPEAK TO A PERSON PLEASE!

I am getting messages at the top of documents that say "BILLING ISSUE There's a billing issue with your Microsoft 365 subscription. To avoid losing access please update the payment method." I think this has happened because you have…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-09T18:19:20.6766667+00:00
Marilyn Koblasz 0 Reputation points
answered 2026-09-09T20:22:42.5566667+00:00
Marilyn Koblasz 0 Reputation points
1 answer

Microsoft 365 plan is being applied to the wrong email address/account

Is there any way to speak to, email or chat with a live person? I am paying for a Microsoft 365 personal plan. I have a new email address. it is showing that I only have a free account. My annual subscription was charged in July. I think the plan is…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-09T19:08:44.1433333+00:00
Diane Lockett 0 Reputation points
answered 2026-09-09T19:09:02.48+00:00

AI answer

1 answer

Microsoft 365 family

If I added a user to my family account. Do they cancel the current subscription they had?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-09T18:22:20.6066667+00:00
johnnie keesling 0 Reputation points
answered 2026-09-09T18:55:12.7533333+00:00
EmilyS726 264.5K Reputation points Independent Advisor