4,070 questions with Microsoft 365 and Office | Subscription, account, billing | For home | Other tags

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product key

I'm on autopay for 365 and I have been charged but can't update my software.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-15T03:36:36.6966667+00:00
Mark Zimmerdahl 0 Reputation points
1 answer

How do I speak with a human regarding billing for MS 365 on two different accounts.?

My msn.com and outlook.com accounts are both billed for MS 365. I only recently discovered this and would like to speak with a human to resolve the issue. How do I find a person with whom I can talk.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-14T23:49:04.8+00:00
Duane Riedesel 0 Reputation points
edited an answer 2026-07-15T03:23:27.3733333+00:00
Quinn.HP 9,360 Reputation points Independent Advisor
1 answer

charged $159 after cancelling before 1 month trail ended

charged $159 after I cancelled trail period before month ended

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-15T02:46:27.7033333+00:00
Peter Tumata 0 Reputation points
answered 2026-07-15T03:17:43.8866667+00:00
EmilyS726 247.9K Reputation points Independent Advisor
1 answer

Subscription Payment issue of Microsoft 365 Basic

Sir, We are facing payment issue related to the Microsoft 365 Basic subscription and due to expiring of the subscription, we can'not received and send any mail. When we are subscribing, the system showing undermentioned ERROR. Please resolve our issue…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-13T08:28:10.2933333+00:00
Krishna Kr Singh 0 Reputation points
edited an answer 2026-07-15T02:49:11.39+00:00
Xavier-D 9,720 Reputation points Microsoft External Staff Moderator
1 answer

Microsoft will not accept credit card

I am trying to activate my Microsoft 365 family and when i go in, it will not allow me to enter my credit card. I did call my bank and they verified there are no issues on the credit card side.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-13T20:22:11.33+00:00
Steve Bill 0 Reputation points
commented 2026-07-15T00:55:27.2866667+00:00
EmilyS726 247.9K Reputation points Independent Advisor
0 answers

Settling Charge Back on Account

Hi— I’m in need of some help settling a chargeback on my account. A purchase I made was reversed and accounted as a chargeback on a game I play called The Finals. They’ve permanently suspended my account until the chargeback is settled. When I go to…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-15T00:07:08.29+00:00
Kharim Barthson 0 Reputation points
1 answer

How do I connect with live agent?

Hi I need to connect with live agent so I can remove my subscription plan from my old account.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-14T20:00:03.4433333+00:00
Paul Moktan 0 Reputation points
answered 2026-07-14T23:43:54.36+00:00
Christine Luna 26,115 Reputation points Independent Advisor
1 answer

Fraudulent charge on my Microsoft account.

There is a fraudulent charge on my account, Order No. 2995688878, that was not made by me. This person hacked into my account and replaced my information with his own information. I have since changed it back to mine and changed my password. Please…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-14T22:15:35.2166667+00:00
DuaneLunday-2176 0 Reputation points
answered 2026-07-14T22:47:53.84+00:00
EmilyS726 247.9K Reputation points Independent Advisor
1 answer

Help ! I am Deborah OGorman

I received 2 emails stating I bought /ordered new Microsoft items programs…. This is not true. At the present time I have no debit or CCard because someone has tried spending too much on other items.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-14T21:32:31.2766667+00:00
Deborah O'Gorman 0 Reputation points
answered 2026-07-14T22:21:31.58+00:00
Jeronimo Fuerte 42,115 Reputation points Independent Advisor
1 answer

Cannot access my documents to make changes or create new ones

I resubscribed to Microsoft 365 in May 2026 and since then I cannot access any of my documents to make changes or indeed create new ones. Every time I access a document it tells me I must subscribe to Microsoft 365

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-14T20:56:16.3833333+00:00
Lucia Kempe 0 Reputation points
answered 2026-07-14T21:41:47.55+00:00
John Jefferson Doyon 78,645 Reputation points Independent Advisor
2 answers

when does my Microsoft Office subscription expires

Give me CLEAR guidelines. How do I find out when my Microsoft 365 account expires?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-14T21:02:26.8133333+00:00
John Parikhal 0 Reputation points
edited an answer 2026-07-14T21:25:51.7566667+00:00
Marcin Policht 96,505 Reputation points MVP Volunteer Moderator
2 answers

Micosoft Office Accounts

How to identify correctness of billing for Microsoft Office?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-14T18:47:57.3866667+00:00
J Taylor 0 Reputation points
answered 2026-07-14T19:48:15.7266667+00:00
paulr0511 46,400 Reputation points Independent Advisor
1 answer

unable to update card details tried repeatedly always same answer We couldn't add your payment method.

We couldn't add your payment method. Try that again. Something happened on our end. Waiting a bit can help.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-14T19:04:01.9666667+00:00
c p 0 Reputation points
answered 2026-07-14T19:39:28.1833333+00:00
Darhyl Amizola 46,295 Reputation points Independent Advisor
1 answer

Cancelling my Microsoft 365 subscription

I cancelled my subscription for Microsoft 365 today 07-14-26. I was not shown how much I will be refunded of the original purchase price. Why?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-14T18:22:18.8966667+00:00
larry meyer 0 Reputation points
answered 2026-07-14T18:57:30.2566667+00:00
John Jefferson Doyon 78,645 Reputation points Independent Advisor
1 answer

I need to talk to someone about if my subscription has expired

I need to find out if my subscription has expired, and if so, how can i renew a subscription. Preferably I need to speak with someone if you have a contact phone number so I can actually talk to someone.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-14T18:00:39.6366667+00:00
cathy middlested 0 Reputation points
answered 2026-07-14T18:42:23.33+00:00
John Jefferson Doyon 78,645 Reputation points Independent Advisor
2 answers

live agent for tech support please

Need help from a live agent please for tech support

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-06-03T15:01:27.8033333+00:00
Teila Tankersley 0 Reputation points
answered 2026-07-14T17:39:56.8933333+00:00
Joseph Giuntoli 0 Reputation points
2 answers

Account Issues

I'm getting a message saying I need to activate my account. Payment of $140.71 was made on May 26.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-14T16:13:44.38+00:00
Pamela Vaughn 0 Reputation points
commented 2026-07-14T17:08:09.7533333+00:00
DaveM121 902.4K Reputation points Independent Advisor
1 answer

I had unauthorized charges for Microsoft personal , I did not purchase would like refund

I did not purchase Microsoft personal , would like refund

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-14T14:33:58.1633333+00:00
Rosie Diaz 0 Reputation points
answered 2026-07-14T15:06:20.8533333+00:00
DaveM121 902.4K Reputation points Independent Advisor
1 answer

Charged for two different subscriptions on the same user

Annual fee for Basic subscription paid. A few days later upgraded to a Personal Subscription. The basic subscription shows in billing but not as an active subscription. Please advise on refund for basic subscription.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-14T13:43:23.7866667+00:00
Michael Mensky 0 Reputation points
answered 2026-07-14T14:18:57.3333333+00:00
DaveM121 902.4K Reputation points Independent Advisor
2 answers

investigate microsoft billing

I have microsoft*microsoft36Microsoft.comwa billing on my credit card and need to investigate

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-05-24T17:15:20.4233333+00:00
Edward DeFelice 0 Reputation points
commented 2026-07-14T13:48:10.68+00:00
Angela West 0 Reputation points