after opening my msn page it refuses to connect me to my email

tim manley 0 Reputation points
2026-11-12T22:00:54.7166667+00:00

It just started a hour ago, up until then i had no issues opening my emails. Now when i click on email it brings me a page that says not available.

Outlook | Windows | Classic Outlook for Windows | For home
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  1. private- 0 Reputation points
    2026-11-12T22:35:21.86+00:00

    I have been experiencing these serious problems accessing and using my Hotmail account, too.

    My problems include:

    • Outlook takes an extremely long time to load, and sometimes I cannot log in at all.
    • I cannot receive emails.
    • I cannot send emails. I receive the error: "Couldn't send this message. There was a problem with this message. Try again later."
    • I have also received NetworkError and ServerError messages.
    • The same problems occur in Google Chrome, Firefox and other browsers.
    • My internet connection is working normally, and other websites work without problems.

    I urgently need my Hotmail account for everyday communication, but at present I cannot reliably send or receive emails.

    I understand that other users may also be experiencing similar problems. I would like Microsoft to investigate this issue urgently and provide a clear explanation of when normal service will be restored.

    I specifically request that a human Microsoft technical support specialist investigate this matter, rather than receiving another automated AI response or generic answers.

    I would also like to hear from other affected Hotmail and Outlook users.

    Are you experiencing the same problems?

    • Can you access your inbox?
    • Can you send and receive emails?
    • Are you experiencing endless loading or error messages?

    Please share your experiences by replying to this discussion.

    I hope that by bringing our experiences together, Microsoft will recognise the extent of the problem and take urgent action to restore normal email services.

    I look forward to receiving a response from a real Microsoft support representative.

    Finally, despite these difficulties, I would like to express my appreciation to Microsoft for providing Hotmail as a free email service. I hope this issue can be resolved soon so that we can all continue enjoying and relying on this service.

    Thank you.

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  2. Ivan B 127.3K Reputation points Independent Advisor
    2026-11-12T22:33:28.45+00:00

    Hi,

    There is currently an outage affecting the Microsoft 365 system, which includes Outlook; access is unavailable at this time. There is no estimated time for when services will be restored, but Microsoft is already working to bring them back online.

    User's image

    You can check the status via the link below to see if access has been restored.

    https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect

    Thanks.

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  3. AI answer

    2026-11-12T22:02:33.72+00:00

    Open Outlook.com directly instead of using the Email link on the MSN page: go to Outlook.com, select Sign in, and enter the Microsoft account credentials used for the MSN email address.^1^

    What the result means

    • If the inbox opens: The mailbox and account are working; the problem is limited to the MSN page’s Email link. Bookmark Outlook.com and use it directly for now.
    • If Outlook.com also says unavailable: Check the Microsoft Service Health Status. Microsoft recommends checking service status when Outlook.com cannot be accessed.^2^
      • If an Outlook/Exchange incident appears, no account repair is needed. Wait for the status to return to normal, then try again.
      • If service status is healthy, use Microsoft’s sign-in troubleshooter from its Outlook.com sign-in guidance.^3^
    • If you see an identity check or blocked-account message: Complete the verification shown on screen. Microsoft can request verification after unusual sign-in activity, use of a new device, or travel.^1^

    Because this began suddenly and previously worked, do not change the password unless Outlook.com specifically reports a password or account-verification problem.

    References

    1. How to sign in to Hotmail | Microsoft Support
    2. Fixes or workarounds for recent issues on Outlook.com
    3. How to sign in to Outlook.com | Microsoft Support
    AI-generated content may be incorrect. Read our transparency notes for more information.

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