180 questions with Microsoft 365 and Office | OneDrive | For education | Other tags

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2 answers One of the answers was accepted by the question author.

How to retrieve OneDrive contents after organisation policy change

I am an alumni of an organisation/school. Graduated 7+ years ago. They provide a 1TB free storage which I happily used as based on their IT team, "if it is still working, keep using it. You will receive a notification before the account gets…

Microsoft 365 and Office | OneDrive | For education | Other
asked 2026-05-27T00:01:13.6033333+00:00
Gildred 20 Reputation points
commented 2026-05-29T00:50:48.7133333+00:00
Huy-K 12,115 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

Microsoft whiteboard availability in Microsoft education in Canvas LMS

We currently use Canvas as our LMS and with the recent update we can now directly link so reflect, teams etc through the "Microsoft education" link in the side bar. At this stage I do not see Microsoft whiteboard as an option, just the ones in…

Microsoft 365 and Office | OneDrive | For education | Other
asked 2026-05-14T04:03:23.6966667+00:00
Troy 20 Reputation points
commented 2026-05-14T06:12:54.3633333+00:00
Sophie N 15,045 Reputation points Microsoft External Staff Moderator
1 answer

How to insert the footnotes into the document on onedrive

The auto format for the footnotes is that they are hidden and therefore not inside the document, or counted in the page layout. I therefore don't have an authentic page count. There is no way of inserting them. Can anyone please help?

Microsoft 365 and Office | OneDrive | For education | Other
asked 2026-04-25T17:43:13.94+00:00
Faraway 0 Reputation points
commented 2026-04-27T15:26:58.7+00:00
Kai-L 13,705 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

How can I download my university onedrive data when my student account deactivated?

I am a fresh graduate, so my university deactivated my student account including microsoft onedrive without notification. Therefore, my data is still on online onedrive without save in any local device. And now it is with my deactivated my student…

Microsoft 365 and Office | OneDrive | For education | Other
asked 2026-04-17T03:21:32.19+00:00
Orchid Pham 20 Reputation points
commented 2026-04-19T23:31:21.41+00:00
Huy-K 12,115 Reputation points Microsoft External Staff Moderator
2 answers

Embedded videos freeze when shown from OneDrive

I create PowerPoint presentations for a History of Rock and Roll class on my home computer which contain embedded videos. They work perfectly in present mode on my home computer. When I upload them to my OneDrive account at school and present them from…

Microsoft 365 and Office | OneDrive | For education | Other
asked 2026-03-29T22:18:25.0666667+00:00
CK2331 0 Reputation points
commented 2026-03-31T05:36:31.73+00:00
Darren-Ng 10,455 Reputation points Microsoft External Staff Moderator
2 answers

I created a Microsoft 365 LTI assignment in Canvas LMS, but there is no submit button for student.

After creating a Microsoft 365 LTI assignment in Canvas LMS, I log in as an enrolled student and click on the OneDrive Word Doc, edit the doc then close it. But there is no Submit button anywhere. When I log back in as a teacher, the assignment shows 0/0…

Microsoft 365 and Office | OneDrive | For education | Other
asked 2026-03-25T04:15:38.44+00:00
Nan Schutz 0 Reputation points
edited a comment 2026-03-26T04:58:44.5666667+00:00
Doris V 1,695 Reputation points Microsoft External Staff Moderator
3 answers

I want to extract data from Microsoft 365.

We are recognized as an educational organization. After deleting all users, licenses, and subscriptions in order to remove the tenant, we noticed that one user had not retrieved their data. While we were able to restore the user, Office 365 A1 for…

Microsoft 365 and Office | OneDrive | For education | Other
asked 2026-03-24T03:59:54.31+00:00
Anonymous
commented 2026-03-25T05:54:11.94+00:00
Darren-Ng 10,455 Reputation points Microsoft External Staff Moderator
1 answer

I got a subscription through my school board. I have retired now, and cannot seem to cancel my subscription. Online Microsoft says I can’t leave my group, but when I contacted my school board they say I have to do it thru Microsoft. No contact #

I am a retired Educational Assistant. Signed up through my school board [Moderator note: personal info removed]. I keep getting charged for my subscription. Online Microsoft says I can’t leave my group. Contacted the school board and they say I have to…

Microsoft 365 and Office | OneDrive | For education | Other
asked 2026-01-28T21:23:41.9566667+00:00
ELIZABETH TODD 0 Reputation points
edited an answer 2026-03-14T15:12:47.6566667+00:00
Kristen-L 12,925 Reputation points Microsoft External Staff Moderator
2 answers

Edits I made online to a PowerPoint today have disappeard.

I have been working on a PowerPoint presentation online through my OneDrive for two days. It is a large presentation, with many topics, that I need to teach with this coming week. Today, I spent three hours adding content, editing slides, and formatting.…

Microsoft 365 and Office | OneDrive | For education | Other
asked 2026-03-02T02:52:31.9133333+00:00
Larson, Kennedy A 0 Reputation points
commented 2026-03-03T01:31:14.4433333+00:00
Sophie N 15,045 Reputation points Microsoft External Staff Moderator
2 answers

It is impossible to open the folders in "My Files" by clicking on it on OneDrive using a web browser.

By clicking on the folders placed in "My Files" on OneDrive using a web browser nothing happens. Another found way to access the files is to use the search bar. Once a folder has been opened by this way, the problem disappears.

Microsoft 365 and Office | OneDrive | For education | Other
asked 2026-02-03T13:36:14.7966667+00:00
hdf 0 Reputation points
commented 2026-02-24T15:15:15.5366667+00:00
Nam-D 3,865 Reputation points Microsoft External Staff Moderator
1 answer

OneDrive logged in but not turning up on app

OneDrive is logged in but not turning up on the app or the taskbar. My personal OneDrive is fine, but my uni one doesn't show up on the taskbar or on the OneDrive app. It's logged in on files, but when I click to sync it, it never updates/finishes. So…

Microsoft 365 and Office | OneDrive | For education | Other
asked 2026-01-23T13:13:43.5533333+00:00
Marjane 0 Reputation points
edited the question 2026-01-25T23:58:36.1366667+00:00
Kai-Ex 1,480 Reputation points Microsoft External Staff Moderator
2 answers

Re-synced users get a new Onedrive site instead of connecting to their existing one

Hello, Ive seen this more often lately and Im wondering why it happens and if theres anything we can do to prevent it. This is the issue/scenario: We're hybrid on-prem/Entra with Entra ID connect. User X is removed from the sync scope and therefore…

Microsoft 365 and Office | OneDrive | For education | Other
asked 2026-01-14T13:52:55.6866667+00:00
knowsnothin 1 Reputation point
edited an answer 2026-01-22T22:42:43.2+00:00
Jay Tr 12,290 Reputation points Microsoft External Staff Moderator
4 answers

How do I delete files in OneDrive Live?

I teach a class for Outlook online. I had the students email me their PowerPoint presentations, which I downloaded to the OneDrive. Live account. How can I now delete these files, since the class is over and I will never deal with them again? Moved…

Microsoft 365 and Office | OneDrive | For education | Other
asked 2025-12-14T19:50:23.1+00:00
Phyllis Mohr 0 Reputation points
commented 2025-12-18T23:44:15.2233333+00:00
Hendrix-C 16,725 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Request for API with unrestricted scope to access Onedrive-files

Hi, Google has an API-scope called drive.file which is unrestricted (you do not need approval from them or need to undergo a comprehensive security review) and allows developers to add Google Drive-integrations to their apps where users can select…

Microsoft 365 and Office | OneDrive | For education | Other
asked 2025-12-03T19:56:27.8333333+00:00
Jens Berget 20 Reputation points
accepted 2025-12-03T20:50:49.5333333+00:00
Jens Berget 20 Reputation points
2 answers

my school account is being told to go premium even though everything is accessible

on my school account on my tablet i cant access anything, anytime i do it tells me that i need to "go premium" but everything works perfectly fine on the school laptops and computers, but on my personal one it just keeps telling me to go…

Microsoft 365 and Office | OneDrive | For education | Other
asked 2025-12-01T17:06:46.93+00:00
Ruby 0 Reputation points
commented 2025-12-02T20:54:51.9+00:00
Kristen-L 12,925 Reputation points Microsoft External Staff Moderator
2 answers

Maxed out storage University IT wont fix it any ideas

Here’s your message rewritten into a professional and polished version that keeps your frustration clear but expresses it respectfully and effectively: Subject: Request for OneDrive Reset Assistance Dear [Recipient’s Name], I hope you’re doing well.…

Microsoft 365 and Office | OneDrive | For education | Other
asked 2025-11-11T06:09:43.4733333+00:00
Daniel A Johnson 0 Reputation points
commented 2025-11-16T06:03:50.79+00:00
Darren-Ng 10,455 Reputation points Microsoft External Staff Moderator
3 answers

Access Documents on School Account

I graduated earlier this year and recently tried to sign in to my school account see if I could move some files on my school account to my main account. I can still see them listed via the iPhone Word app, but can't actually open any of them but I can…

Microsoft 365 and Office | OneDrive | For education | Other
asked 2025-11-09T01:59:16.6133333+00:00
Robert Lignowski 0 Reputation points
commented 2025-11-13T07:41:56.34+00:00
Tina L 12,330 Reputation points Microsoft External Staff Moderator
2 answers

Stop switching to New Outlook

I do not want to use the New Outlook. It does not give Afrikaans insert extras. Every time i switch my computer on it is back at New Outlook.

Microsoft 365 and Office | OneDrive | For education | Other
asked 2025-11-06T06:17:58.7833333+00:00
Retha Janse van Rensburg 0 Reputation points
commented 2025-11-10T09:50:51.51+00:00
Jade Ng 11,910 Reputation points Microsoft External Staff Moderator
1 answer

educational onedrive login problem

I used to have a onedrive account from my university. Recently I kept receiving email from SharePoint Online <remove PII>@sharepointonline.com Your OneDrive is out of storage space You've reached your 1 GB storage limit Your OneDrive is out of…

Microsoft 365 and Office | OneDrive | For education | Other
asked 2025-10-07T13:17:50.3433333+00:00
tc9157 0 Reputation points
commented 2025-10-11T07:49:22.8833333+00:00
Phoebe-N 10,665 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Is it still possible to retrieve HKU alumni Onedrive files?

Dear Sir/Madam, I hope this message finds you well. I am writing to seek your assistance regarding my terminated Hong Kong University alumni OneDrive account, associated with this email address. I recently discovered that the account was deactivated on…

Microsoft 365 and Office | OneDrive | For education | Other
asked 2025-09-11T02:31:45.3533333+00:00
Man Ho 20 Reputation points
commented 2025-09-11T05:42:45.3366667+00:00
Man Ho 20 Reputation points