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OneDrive logged in but not turning up on app

Marjane 0 Reputation points
2026-01-23T13:13:43.5533333+00:00

OneDrive is logged in but not turning up on the app or the taskbar.

My personal OneDrive is fine, but my uni one doesn't show up on the taskbar or on the OneDrive app. It's logged in on files, but when I click to sync it, it never updates/finishes. So the files are never updated.

Since the account doesn't show up on the app, I try logging in, but it just says already logged in, then it doesn't turn up on the app.

The files are fine when I'm on my browser, but just not in files. Any advice?? Moved from: Windows for Home / Windows 11 / Files, folders and storage

Microsoft 365 and Office | OneDrive | For education | Other
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  1. Jade Ng 11,920 Reputation points Microsoft External Staff Moderator
    2026-01-24T07:43:43.0666667+00:00

    Dear @Marjane,

    Thank you for posting your question in the Microsoft Q&A forum!

    First of all, I want to begin by sincerely apologizing for the frustration and inconvenience this issue has caused you.

    To move forward, could you please try the steps below and let me know the results?

    Step 1: Unlink your university OneDrive account

    • Click the OneDrive cloud icon in the system tray
    • Go to Settings > Account
    • Select your university/school account and choose Unlink this PC

    Step 2: Clear OneDrive cached credentials:

    Step 3: Sign in again

    • Open OneDrive and sign in only with your university account first
    • Check if the account now appears correctly in the OneDrive app and starts syncing normally

    Additionally, to help me investigate further, could you please help confirm the following details:

    1. Share a screenshot of the OneDrive > Settings > Account tab, showing which accounts are listed there.
    2. Confirm which account is currently signed in to your Office apps.

    This will help determine whether there is an account conflict between your personal and university accounts.

    Note: Please note that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution. 

    Your patience and understanding are highly appreciated. I am looking forward to your response!

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".   

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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