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Is it still possible to retrieve HKU alumni Onedrive files?

Man Ho 20 Reputation points
2025-09-11T02:31:45.3533333+00:00

Dear Sir/Madam,

I hope this message finds you well. I am writing to seek your assistance regarding my terminated Hong Kong University alumni OneDrive account, associated with this email address. I recently discovered that the account was deactivated on December 1, 2024, and I was unfortunately not informed of this change in advance.

This OneDrive account stored many irreplaceable files, including years' worth of personal and historical photos that hold significant sentimental value. Regrettably, I have no other means to recover these files, and their loss has been deeply distressing.

I understand that the account termination may have followed standard procedures, but I kindly request your help in exploring any possibility of retrieving my files. If reactivating the account temporarily is an option, I would be more than willing to cover any associated costs.

Your support in addressing this matter would mean the world to me, and I sincerely appreciate any efforts you can make to assist.

Thank you for your time and understanding. I look forward to your response.

Warm regards,

Mr. Ng

Microsoft 365 and Office | OneDrive | For education | Other
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Answer accepted by question author

EmilyS_726 17,725 Reputation points Volunteer Moderator
2025-09-11T02:50:47.99+00:00

It’s important to understand that Microsoft does not have the authority to manage individual users within an organization. Each organization’s IT department is responsible for managing its own users, following its own protocols and security policies. Microsoft’s role is to support the organization’s IT administrators by providing tools—not to bypass them or intervene directly.

Imagine a situation where a disgruntled former employee—or student—gets fired or removed and then contacts Microsoft to regain access to sensitive internal data. If Microsoft were to help them directly without the organization’s knowledge or approval, it would be a major breach of privacy and security. That’s why Microsoft strictly defers to the organization’s IT department for any user account matters.

You need to contact HKU IT department. The decision has to come from them, not Microsoft.

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