88 questions with Microsoft 365 and Office | Microsoft Family Safety | For home | Android tags

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If Microsoft Authenticator gives a code, and the computer provides a code there is no place to enter a code. No instructions, but blocked for 24 hours.....

Trying to use my Microsoft authenticator as required to share my family plan with a relative, a number showed up on my computer which said "plug this number into your MS authenticator!" As if it is a given. The instructions may suggest…

Microsoft 365 and Office | Microsoft Family Safety | For home | Android
asked 2026-05-01T04:48:23.3833333+00:00
Lauren Neal 0 Reputation points
answered 2026-05-01T04:48:49.8966667+00:00

AI answer

1 answer

Can't log in to my other Hotmail account, blocked by parental controls

On my other account, [Moderator Note: Personal Info Removed]@hotmail.com, I cant log in because of parental controls. The parent in charge of account died a year ago and I have NO access to the account that managed mine. Whenever I go to log in, it…

Microsoft 365 and Office | Microsoft Family Safety | For home | Android
asked 2026-04-27T07:20:21.5233333+00:00
Cerys Williams 0 Reputation points
edited an answer 2026-04-28T07:54:34.9166667+00:00
Xavier-D 8,585 Reputation points Microsoft External Staff Moderator
2 answers

Microsoft account alert regarding unusual sign-in activity.

登入詳細資料登入詳細資料國家/地區:尼泊爾IP 位址:103.186.197.166日期:2026/4/2 下午 04:56 (GMT)平台: -瀏覽器: -

Microsoft 365 and Office | Microsoft Family Safety | For home | Android
asked 2026-04-03T03:29:32.1266667+00:00
尚文 康 0 Reputation points
answered 2026-04-03T04:10:01.23+00:00
Estrella721 38,820 Reputation points Independent Advisor
2 answers

Can't add funds to my childs family account

Using the mobile family app and the website, I am unable to add funds to my child's account. After I select my payment method (credit card) and approve the access, I get the message below Contact us at Microsoft support We’re having trouble processing…

Microsoft 365 and Office | Microsoft Family Safety | For home | Android
asked 2026-03-22T19:37:37.37+00:00
JT Reynolds 0 Reputation points
edited an answer 2026-03-22T19:43:10.9+00:00
JT Reynolds 0 Reputation points
1 answer

Family Safety app - not showing icons

My Family Safety android App is not showing icons of family members. I've tried removing cache, logging out and reinstalling, but the icons that appear on browser are not showing on the app. Any suggestions?

Microsoft 365 and Office | Microsoft Family Safety | For home | Android
asked 2026-03-15T11:54:09.44+00:00
Eyal Clyne 0 Reputation points
commented 2026-03-15T12:07:13.7+00:00
Nathan Roberts (SN) 11,391 Reputation points Volunteer Moderator
1 answer

email hacked

All my emails have been overwritten with a threatening message; my (now changed) password has been added to the subject line. The emails are unreadable. I have already changed my password and enabled two-step verification. I can receive and send emails…

Microsoft 365 and Office | Microsoft Family Safety | For home | Android
asked 2026-03-11T15:17:49.03+00:00
hilde vandeborne 0 Reputation points
edited an answer 2026-03-11T16:11:25.3233333+00:00
Sumit D - IA 169.4K Reputation points Independent Advisor
1 answer

Family Safety giving error when trying to manage screentime

Family Safety is typically a reliable way for me to manage screentime for my children, but it has suddenly started giving me errors when trying to manage screentime and when granting access to sites and more time for apps. I can login to Family Safety…

Microsoft 365 and Office | Microsoft Family Safety | For home | Android
asked 2026-01-28T03:59:40.0666667+00:00
Mindy Hales 10 Reputation points
edited an answer 2026-03-06T08:06:57.6433333+00:00
Xavier-D 8,585 Reputation points Microsoft External Staff Moderator
1 answer

Trying to update location settings but won't allow due to a minor

I'm trying to update my location but all im getting is i have to remove a minor in microsoft family, when I follow the prompts, it takes me to the homepage but only i am on there, I tried removing myself now im still on there but theres no 3 dots to…

Microsoft 365 and Office | Microsoft Family Safety | For home | Android
asked 2026-03-02T10:58:34.02+00:00
stee timney 0 Reputation points
answered 2026-03-02T10:58:57.6133333+00:00

AI answer

2 answers

Subscription REFUND

Hello, I would like to request a refund for the recent subscription made. Payment was only today . I have now turned off auto renewal, but I would like to cancel my subscription and get a full refund please. I have tried to do this on my end but I cannot…

Microsoft 365 and Office | Microsoft Family Safety | For home | Android
asked 2026-02-24T14:37:20.7533333+00:00
Abby Fraser 0 Reputation points
answered 2026-02-24T15:09:44.24+00:00
Sumit D - IA 169.4K Reputation points Independent Advisor
2 answers

Khac phuc the bi loi

Toi muon duoc hoan tien lai qua phuong thuc thanh toan bang the visa cua toi nhung the bi tu choi .toi da dk them tai khoan gmail cho con roi.xin xac mhan va giup toi duoc hoan lai tien mot cach som nhat.

Microsoft 365 and Office | Microsoft Family Safety | For home | Android
asked 2026-02-06T03:04:56.7366667+00:00
Nhungoc Dao 0 Reputation points
answered 2026-02-06T11:20:17.5833333+00:00
Xavier-D 8,585 Reputation points Microsoft External Staff Moderator
2 answers

how I can I see the code on the school computer I need to log in to a app called chatgpt to help with school wor

I don't want to do this but I can post the question I have

Microsoft 365 and Office | Microsoft Family Safety | For home | Android
asked 2026-02-03T16:53:02.73+00:00
SANTAZ SHOTCALLIN XXXXX 0 Reputation points
answered 2026-02-03T17:26:32.8633333+00:00
EmilyS726 234.5K Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

what is a banded row?

What does "banded" mean in "banded row" or "banded column"?

Microsoft 365 and Office | Microsoft Family Safety | For home | Android
asked 2026-01-29T05:20:39.03+00:00
Jacques Barber 20 Reputation points
accepted 2026-01-29T05:22:02.0533333+00:00
Jacques Barber 20 Reputation points
1 answer

Why the Familly Safety app and from the browser keeps failing to set time limits?

I am having the exact same issue. I tried resetting the app, as well as logging in from both the mobile app and the web and everytime I try to change the time for apps, I get the same error. fail, try again.

Microsoft 365 and Office | Microsoft Family Safety | For home | Android
asked 2026-01-28T03:47:57.3133333+00:00
Robert Daniel 0 Reputation points
answered 2026-01-28T03:48:04.25+00:00

AI answer

2 answers

Fraud help

I've been hacked, they have my email and my recovery phone attached to my Microsoft acct, which was stolen through esim fraud. I have been trying since 1/9 to get into my account, filled out all the forms, tried calling, tried getting into a chat. I need…

Microsoft 365 and Office | Microsoft Family Safety | For home | Android
asked 2026-01-24T23:31:38.1333333+00:00
Pennee Tschorke 0 Reputation points
answered 2026-01-25T00:03:53.45+00:00
Darhyl Amizola 42,740 Reputation points Independent Advisor
1 answer

Como seguir com o pagamento de 50% off Microsoft 365 FAmily?

Boa tarde!EEstou cadastrando meus dados em um note da HP e deram a opção de adquirir o Microsoft 365 Família com 500% de desconto. Ao adquirir a página fica em branco não confirmando o pagamento

Microsoft 365 and Office | Microsoft Family Safety | For home | Android
asked 2026-01-11T19:21:04.02+00:00
Heloisa Mendes 0 Reputation points
commented 2026-01-11T19:33:21.14+00:00
Heloisa Mendes 0 Reputation points
3 answers

My subscription not getting renewed

Its not accepting my payment method. I tried several method result is same. my subsription is from india. i am using singapore internet. How to resolve. Please advise.

Microsoft 365 and Office | Microsoft Family Safety | For home | Android
asked 2026-01-07T13:17:30.5466667+00:00
MERAJ MOINUR RAHMAN ALAM 0 Reputation points
answered 2026-01-07T13:51:39.2166667+00:00
John Jefferson Doyon 71,160 Reputation points Independent Advisor
2 answers

Problem with MSN emai;

Problem with my email account under msn (******@msn.com). Any attempt to block an unwanted sender always gets response can't block sender. Norton told me to contact Microsoft.

Microsoft 365 and Office | Microsoft Family Safety | For home | Android
asked 2026-01-03T19:17:21.2333333+00:00
Valerie Paterson 0 Reputation points
answered 2026-01-03T19:57:49.3133333+00:00
Brian Tillman 25,445 Reputation points Independent Advisor
2 answers

I think someone hacked into my account and is forwarding my messages

I keep getting a message that all messages I receive are being forwarded. I also have had some people tell me my mailbox is full and another email address is associated with it. How do I stop this?

Microsoft 365 and Office | Microsoft Family Safety | For home | Android
asked 2025-12-31T01:25:04.78+00:00
Stephanie Rohan 0 Reputation points
answered 2025-12-31T01:41:12.54+00:00
Gérard Oomens 122.8K Reputation points Volunteer Moderator
2 answers

requesting for refund

how can i get a refund .. i think i have charge twice. needed an faster and quick responce for this ..please

Microsoft 365 and Office | Microsoft Family Safety | For home | Android
asked 2025-12-26T21:33:03.0266667+00:00
john rudolf abraham dioso 0 Reputation points
edited an answer 2025-12-26T22:04:10.6+00:00
Craig Long 17,885 Reputation points
1 answer One of the answers was accepted by the question author.

miten saan puhelimen kuntoon ja sovellukset synkronoitua

puhelin on ihan avaruudessa,en saa sovelluksia synkronoimaan ja kaksi pankkikorttia on suljetu,syystä jota en tiedä. tabletti toimii mutta puhelin ei,molemmat on android pohjaisia samsung laitteita

Microsoft 365 and Office | Microsoft Family Safety | For home | Android
asked 2025-12-15T07:19:13.06+00:00
Petri Männistö 20 Reputation points
accepted 2025-12-15T12:51:00.25+00:00
Petri Männistö 20 Reputation points