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On my other account, [Moderator Note: Personal Info Removed]@hotmail.com, I cant log in because of parental controls. The parent in charge of account died a year ago and I have NO access to the account that managed mine. Whenever I go to log in, it requires me to go pass the parental controls etc, which I cant do lol. I know the password to the account but its on my OTHER hotmail: [Moderator Note: Personal Info Removed]@hotmail.com. I really need this account to acess some old accounts that I used this email for. Please help, thank you
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
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Hello Cerys Williams
From what you described, the account is likely still being treated as a child account under Family Safety, so parental consent is being requested.
In that case, the method to remove or change that consent is through the adult Microsoft account that originally granted it. If that adult account is no longer accessible, the available path is to try recovering that adult account first.
You can try using recovery form to recover the adult account, please refer here for instruction:
Help with the Microsoft account recovery form
If you need further assistance, here is how to contact Microsoft Support:
Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems. Our role is limited solely to providing technical guidance on reported incidents, requests, or ideas.
I hope you can get the support you need, have a nice day.