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Fraud help

Pennee Tschorke 0 Reputation points
2026-01-24T23:31:38.1333333+00:00

I've been hacked, they have my email and my recovery phone attached to my Microsoft acct, which was stolen through esim fraud. I have been trying since 1/9 to get into my account, filled out all the forms, tried calling, tried getting into a chat. I need help!

Microsoft 365 and Office | Microsoft Family Safety | For home | Android
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  1. Darhyl Amizola 42,650 Reputation points Independent Advisor
    2026-01-25T00:03:53.45+00:00

    Hey there! Nice to meet you!

    I'm sorry you are experiencing this.

    The only way to recover a hacked account is through the official Microsoft troubleshooter guide:

    https://support.microsoft.com/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

    If the account recovery web form doesn't work, and since the security info has been replaced by the hacker, I'm afraid there is no other working method to recover the Microsoft account, and Microsoft Support cannot help either.

    Thank you for your understanding.

    Best regards,

    Darhyl

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  2. AI answer

    2026-01-24T23:32:47.83+00:00

    If you've been hacked and are unable to access your Microsoft account, it's crucial to follow the proper recovery steps. Here are some actions you can take:

    1. Use the Microsoft Account Recovery Form: Go to the official recovery page at https://account.live.com/acsr. Fill out the form with as much accurate information as possible to verify your identity.
    2. Contact Microsoft Support: If you're having trouble with the recovery form or need immediate assistance, you can contact Microsoft Support. You can do this by visiting the Microsoft Support website and selecting the appropriate options for account recovery. Look for options like "Microsoft account & billing" and then "Password reset or account recovery". Depending on your region, you may have access to chat support or a callback option.
    3. Secure Your Other Accounts: Since your email and recovery phone have been compromised, make sure to secure any other accounts that may be linked to your Microsoft account. Change passwords and enable two-factor authentication where possible.
    4. Report the Fraud: If you believe you are a victim of fraud, consider reporting it to your local authorities and any relevant financial institutions.

    It's important to act quickly to regain control of your account and prevent further unauthorized access.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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