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Family Safety is typically a reliable way for me to manage screentime for my children, but it has suddenly started giving me errors when trying to manage screentime and when granting access to sites and more time for apps. I can login to Family Safety just fine and I can see all of my children and their devices, but when I try to change their screentime settings or approve grants for more time I get one of 2 error messages--Oops something has gone wrong, wait and try again or It's not you it's us, try again later. When I'm on a browser I also get the error TraceID: [Moderator Note: Personal Info Removed]
I have tried removing consent for my children, removing them from my family, and re-adding them again with consent, but the issue remains. I get the error on both my Android phone Family Safety app and an Edge browser on a Windows laptop. For now my children are back on Family safety with no screentime limits and it is causing a huge problem. I have no idea what to try next to resolve the issue.
Case [Moderator Note: Personal Info Removed] and [Moderator Note: Personal Info Removed]
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
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Hello Mindy Hales
Thank you for posting on Microsoft Q&A forumI can see that you are having an issue with Microsoft Family safety while managing screentime for your children.
Here is what you can do:
You should try Open an InPrivate/incognito window in your browser and sign in to Family Safety / family page again. (This should bypass cached tokens/cookies that can break approvals.)
Also try signing in to Family Safety / family page on another a different network connection, this can help identify if this is a specific network connection issue or server-side issue.
If the issue still remains unsolved, then you can contact Microsoft Support for further assistance. Please follow the steps down here to contact them:
I hope you can get the support you need and resolve this issue, have a nice day.