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how to change back up email

I want to change the back up email on my Microsoft account. However when I click that I want to change my security details, I am being asked for a code that has been sent to my back up email that I don't have access to. Is there a way around this?

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-10T15:09:01.22+00:00
Charity Hall 0 Reputation points
answered 2026-09-10T15:52:47.23+00:00
Manoel Barros 21,735 Reputation points Independent Advisor
1 answer

Certificate of Tax Residence-Urgent

I would like to request the Certificate of Tax Residence for 2022-2023-2024-2025-2026 for Microsoft Ireland Operations Limited. This certificated needs for Turkish Tax Office. Could you please send the documents to my mail adress; [Moderator note:…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-10T15:03:40.4066667+00:00
Serkan Buldanlı 0 Reputation points
answered 2026-09-10T15:33:07.3166667+00:00
Kai-L 18,970 Reputation points Microsoft External Staff Moderator
1 answer

security breach of facebook because fo hacked hotmail account

Someone has hacked my old facebook account and has linked it to a hotmail account ******@hotmail.com This facebook account is being used to defraud my friends of money with fake ads. this all stems from a security breach of my hotmail account from 2…

Outlook | Web | Outlook.com | Email
asked 2026-09-10T15:02:33.58+00:00
Jason Zurba 0 Reputation points
answered 2026-09-10T15:02:45.49+00:00

AI answer

2 answers

URGENT HELP NEEDED! Microsoft Personal Account is locked with message: We have detected unusual behavior on your account.

My account (personal, not business) suddenly lock with message We have detected unusual behavior on your account. I tried to use Recovery form and be said to wait for 24 hour. I waited for 2 days but nothing happen. I don't know where to find agent from…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-10T15:02:27.61+00:00
Dinh Phuong, N (Nhi) 0 Reputation points
answered 2026-09-10T15:57:25.69+00:00
GsN5034 - IA 76,465 Reputation points Independent Advisor
1 answer

I cannot open a support ticket from the admin center

I cannot open a support ticket from the admin center using Global Adminsitrator The "Contact support" button does not respond in my browser. I'm using: Microsoft 365 E5 Developer and issue happens in Incognito mode as well.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-10T14:59:29.78+00:00
Eduardo Almeida 0 Reputation points
answered 2026-09-10T15:19:12.8733333+00:00
Killian N 3,820 Reputation points Independent Advisor
0 answers

Azure for Students eligibility issue

I am a full-time M.Tech student at NIT Warangal, India. I used my official NIT Warangal student email address to verify my academic status. The verification email was successfully verified and showed that my academic status was successfully…

Azure | Azure Training
asked 2026-09-10T14:56:16.7+00:00
Nihal Nallella 0 Reputation points
0 answers

Microsoft for Startups verification failed – Get Program Support option also missing

I am enrolled in Microsoft for Startups and currently have the $200 Azure credit offer. I completed business verification to unlock the next credit milestone, but the portal now displays: “We couldn’t verify your startup.” No reason for the rejection is…

Microsoft Foundry
Microsoft Foundry

A unified Azure platform for creating and managing AI models, agents, and applications with built‑in enterprise security, monitoring, and governance

130 questions
asked 2026-09-10T14:55:28.5366667+00:00
Aayush Gupta 0 Reputation points
2 answers

How do I update my Microsoft password on my iphone e-mail

Hi, I changed my microsoft password and now need to change it in my phone to access my e-mails. Where can I do that please?

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-10T14:54:57.4+00:00
Jan Shirley 0 Reputation points
answered 2026-09-10T15:39:18.92+00:00
Manoel Barros 21,735 Reputation points Independent Advisor
1 answer

How do I fix a "unhandledException Event"?

I am working on my Windows 11 Acer Laptop and I keep getting a pop-up window saying I have unhandledException Event"? How do I fix it?

Windows for home | Windows 11 | Performance and system failures
asked 2026-09-10T14:54:31.2166667+00:00
Michael L Bodnar 0 Reputation points
answered 2026-09-10T15:29:59.21+00:00
SD - IA 178.7K Reputation points Independent Advisor
1 answer

Microsoft 365 plan

I've been using this microsoft account since I started college 3 years ago. I have never has an issue with downloading powerpoints and editing on them. But, now I do. It is only letting me view it and is saying [Moderator note: Personally Identifiable…

Microsoft 365 and Office | Subscription, account, billing | For education | MacOS
asked 2026-09-10T14:53:04.55+00:00
Steban, Sieona S 0 Reputation points
commented 2026-09-10T15:27:08.9933333+00:00
Steban, Sieona S 0 Reputation points
1 answer

I completed my az 500 exam on aug 31st . But since the day I completed the exam I dont see the option of sharing the online verifiable certificate to the external media or download the certificate

Microsoft Certified: Azure Security Engineer Associate A26BP5-425EFD Aug 31, 2026 Sep 1, 2027 Microsoft Certified: Azure Security Engineer Associate A26BP5-425EFD Aug 31, 2026 Sep 1, 2027

Azure | Azure Training
asked 2026-09-10T14:47:50.4133333+00:00
chidambaram v 0 Reputation points
answered 2026-09-10T14:48:10.1+00:00

AI answer

0 answers

Compromised Account with Proof of Purchase Receipt

My Microsoft account has been compromised, and the attacker has changed my security information and email alias. The automated recovery form does not work because the hacker altered the account details. However, I have official payment receipts and…

Microsoft Security | Microsoft Authenticator
asked 2026-09-10T14:46:49.96+00:00
Aqua 0 Reputation points
2 answers

Current incorrect Bing Maps name: Zahnarztpraxis Doktor Eric Liermann

The verified Bing Places listing has already been updated several times to the correct business name “mundum Zahnarztpraxis”. However, Bing Maps still displays the historical name “Zahnarztpraxis Doktor Eric Liermann”. Please manually review the Bing…

Bing | Search | Unexpected search results
asked 2026-09-10T14:46:44.6833333+00:00
Carsten Sonnenburg 0 Reputation points
answered 2026-09-10T14:49:06.7833333+00:00
Carsten Sonnenburg 0 Reputation points
1 answer

Hacked Microsoft Account – Email and 2FA Changed

My Microsoft account was compromised. The attacker changed my sign-in email and added their own 2FA/security information. My original email now says the account doesn't exist, so I cannot complete account recovery. I have Microsoft emails confirming…

Microsoft 365 and Office | Microsoft Forms | For home
asked 2026-09-10T14:44:55.5433333+00:00
Abdul Rafay 0 Reputation points
answered 2026-09-10T15:16:58.6533333+00:00
DaveM121 928.6K Reputation points Independent Advisor
1 answer

Stockhistory not working

My Excel 365 for Mac spreadsheet uses the Stockhistory function to pull historic stock data. The function has stopped updating as of 9/4/2026. I've tried to manually Refresh the data, without success. Does anyone know if the "history pull"…

Microsoft 365 and Office | Excel | Other | Other
asked 2026-09-10T14:39:32.6766667+00:00
Richard Stoudt 0 Reputation points
answered 2026-09-10T15:13:13.4666667+00:00
EmilyS726 264.5K Reputation points Independent Advisor
2 answers

Kamera Açılınca Aktifleşmiyor

kameram çalışmıyor sorunu nasıl çözebilirim. kamerayı açınca aktifleşmiyor. bunun nedenini bilmiyorum.

Windows for home | Windows 10 | Devices and drivers
asked 2026-09-10T14:36:36.76+00:00
Samet ÇELİK 0 Reputation points
edited an answer 2026-09-10T15:14:56.5766667+00:00
John DeV 169.7K Reputation points Independent Advisor
0 answers

Outlook app on iPhone 16 wont send emails - but receives them fine.

I feel this is a simple fix but i have been through so much support about it and I haven't had an answer. I recently went abroad, i"m now back in the UK and have discovered that my Outlook app (important - the app) on my iphone 16 (ios 26.1) wont…

Outlook | Outlook for mobile | Outlook for iOS | For home
asked 2026-09-10T14:35:30.2366667+00:00
Alex Canner 0 Reputation points
1 answer

How do I turn off the external domains anomalies channel notifications?

When the feature rolled out, we turned on the External Domains Anomalies report notifications to have the top 5 external domains with unusual communication patters alerted in our MS Teams channel. However, our Security & Compliance is not finding…

Microsoft Teams | Microsoft Teams for business | Settings | Configure notifications
asked 2026-09-10T14:34:56+00:00
Crystal M. Lund 0 Reputation points
answered 2026-09-10T16:06:46.15+00:00
Ruby Nguyen 1,565 Reputation points Independent Advisor
1 answer

TROUBLE REDEEMING MICROSOFT SUBSCRIPTION CODE

I purchased the Microsoft subscription code, i have followed the steps to redeem, I keep receiving an error message that states sorry can't activate, try back later. I would like an explanation. This has been going on for over a month now. 9-10-26

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-09-10T14:34:25.33+00:00
Latreass Brittian 0 Reputation points
answered 2026-09-10T15:09:32.0766667+00:00
DaveM121 928.6K Reputation points Independent Advisor
1 answer

Problem with 8/28/26 Update

After automatic 8/28/26 update occurred the following problems are happening: If computer is restarted everything resets and I must reinstall everything Unable to sync to OneDrive for Work All files are saved to Temp and I am unable to save…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-09-10T14:29:50.7666667+00:00
Romney Corder 0 Reputation points
edited an answer 2026-09-10T15:29:27.58+00:00
Kien 980 Reputation points Independent Advisor