18,897 questions with Microsoft 365 and Office | Subscription, account, billing | For business | Other tags

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2 answers

Authenticator issues

I can’t log into my work account whenever I put the code in it says wrong code

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-08T13:57:33.84+00:00
OSMAN, Zekiye (THE VILLAGE SURGERY - E83031) 0 Reputation points
edited the question 2026-09-10T15:36:32.7033333+00:00
Daniel-Vo 6,275 Reputation points Microsoft External Staff Moderator
1 answer

Certificate of Tax Residence-Urgent

I would like to request the Certificate of Tax Residence for 2022-2023-2024-2025-2026 for Microsoft Ireland Operations Limited. This certificated needs for Turkish Tax Office. Could you please send the documents to my mail adress; [Moderator note:…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-10T15:03:40.4066667+00:00
Serkan Buldanlı 0 Reputation points
answered 2026-09-10T15:33:07.3166667+00:00
Kai-L 18,970 Reputation points Microsoft External Staff Moderator
1 answer

Locked our of 365

For the last 31 days I have been locked out of Microsoft 365 using my work domain. No one is helping me. The authenticator is not working because I had changed handsets. I need help.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-09T14:14:03.25+00:00
Lambert 0 Reputation points
edited an answer 2026-09-10T15:28:54.04+00:00
Killian N 3,820 Reputation points Independent Advisor
1 answer

Sole Global Administrator locked out — Data Protection assistance required

I am the sole Global Administrator of a Microsoft 365 Business tenant. I know my username and password, but Microsoft Authenticator on an unavailable phone is the only verification method. “Sign in another way” provides no usable alternative, and no…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-07T11:56:33.87+00:00
kef mali 0 Reputation points
edited an answer 2026-09-10T15:26:52.8866667+00:00
Killian N 3,820 Reputation points Independent Advisor
1 answer

Sole Global Administrator locked out – MFA Error 399287 – phone support unreachable

I am the sole Global Administrator of our Microsoft 365 / Microsoft Entra tenant and I am completely locked out due to MFA. Password authentication succeeds, but SMS and voice verification fail with Error Code 399287. Microsoft Authenticator was never…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-01T08:20:25.8533333+00:00
Petra Klak 0 Reputation points
edited an answer 2026-09-10T15:22:49.22+00:00
Killian N 3,820 Reputation points Independent Advisor
2 answers

Azure Portal MFA lockout – personal Microsoft account – 8-digit Authenticator vs 6-digit Azure MFA – cannot cancel paid subscription

My personal Microsoft account works normally and I can sign in to Outlook and Microsoft Account. I cannot access Azure Portal. Azure requires a 6-digit Microsoft Authenticator code, while Microsoft Authenticator for my personal Microsoft account…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-08-13T15:38:10.1566667+00:00
Radim Pokorny 0 Reputation points
answered 2026-09-10T15:20:48.8633333+00:00
Radim Pokorny 0 Reputation points
1 answer

I cannot open a support ticket from the admin center

I cannot open a support ticket from the admin center using Global Adminsitrator The "Contact support" button does not respond in my browser. I'm using: Microsoft 365 E5 Developer and issue happens in Incognito mode as well.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-10T14:59:29.78+00:00
Eduardo Almeida 0 Reputation points
answered 2026-09-10T15:19:12.8733333+00:00
Killian N 3,820 Reputation points Independent Advisor
1 answer

Please give me a refund. Ugh, this is so infuriating.

You charged over 40,000 won, yet there’s no reply—it’s infuriating. I’ve lost count of how many posts I’ve made about this; please just handle it quickly. I’ve sent a few requests for assistance, but there’s been no action taken and no response... 분류:…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-10T07:10:26.3133333+00:00
soonyong jang 0 Reputation points
edited an answer 2026-09-10T14:58:00.2533333+00:00
Alina Le 4,920 Reputation points Independent Advisor
2 answers

change home to office

i want to change my family account to business, my business email address doesn't work anymore. i was told its because i currently have a family account not business

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-10T13:32:55.38+00:00
Rick Tipton 0 Reputation points
edited an answer 2026-09-10T14:57:37.0366667+00:00
Ruby Nguyen 1,565 Reputation points Independent Advisor
1 answer

External user access to SharePoint - Disable Microsoft Authenticator for MFA

I have a SharePoint site that is accessed by internal and external users. I used the "share site only" option in SharePoint to add the external users with View Only access. We currently have MFA set up for external users but have been having…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-10T12:46:14.2+00:00
Emily Paul 0 Reputation points
answered 2026-09-10T14:18:31.3233333+00:00
Daniel-Vo 6,275 Reputation points Microsoft External Staff Moderator
2 answers

Double up account

Hi Team, I've realised I'm being double charge for my microsoft 365 subscription. Please see list below, I have a OneDrive Personal account, but I've been double charged. Please see below list taken from my credit card statement. How can I Cancel the…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-10T04:15:59.0866667+00:00
Alba Barroso 0 Reputation points
edited an answer 2026-09-10T14:07:46.48+00:00
Alina Le 4,920 Reputation points Independent Advisor
1 answer

unknown tenant [Moderator note: Personally Identifiable Information removed] invoice received

Invoice Number: G[Moderator note: Personally Identifiable Information removed] Billing Profile: [Moderator note: Personally Identifiable Information removed] Primary Tenant ID: [Moderator note: Personally Identifiable Information removed] Invoice…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-10T10:49:41.44+00:00
Aakil Omar 0 Reputation points
edited an answer 2026-09-10T14:05:16.7466667+00:00
Kristen Tran 1,520 Reputation points Independent Advisor
3 answers One of the answers was accepted by the question author.

How do I check the progress of my support case if I can't log into anything because my Authenticator is not working?

Hello, Is there any way to check the progress on my support ticket if I can't log into my Microsoft account or my Outlook? I am writing from a different email right now, not the one I have issues with. The issue I need help with is the fact that my…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-02-05T10:52:15.17+00:00
Emilija Micković 25 Reputation points
commented 2026-09-10T12:37:18.8866667+00:00
Emilija Micković 25 Reputation points
1 answer

Stuck in 2FA loop because of Authenticator

Hello, I cannot log in to my business account (xxx.onmicrosoft.com) because, after typing in the password a 2FA with Authenticator is requested. The fact is that when I open Authenticator, the account is showed as signed off, and when I try to…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-08T13:07:09.23+00:00
Marco Fringuelli 0 Reputation points
commented 2026-09-10T12:26:16.88+00:00
Killian N 3,820 Reputation points Independent Advisor
1 answer

Microsoft 365 Admin Locked Out by Authenticator

I am the Microsoft 365 administrator for our organization and I recently changed my phone. I no longer have access to the Microsoft Authenticator app that was registered on my previous device. When I try to sign in to Microsoft 365, Microsoft Entra Admin…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-10T08:55:30.84+00:00
Владислав Мірошниченко 0 Reputation points
edited an answer 2026-09-10T12:07:51.9666667+00:00
Killian N 3,820 Reputation points Independent Advisor
2 answers

Unknown Charge

On 09/09/26. I have a charge on my credit card ending in #...3563 with a description of Microsoft-G**[Moderator note: Personally Identifiable Information removed]** and have been charge amount of $791.87. What was it for?

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-09T22:58:10.5433333+00:00
Kent Steves 0 Reputation points
edited the question 2026-09-10T12:03:39.9233333+00:00
Daniel-Vo 6,275 Reputation points Microsoft External Staff Moderator
1 answer

Tenant lockout – only Global Admin lost MFA device (Authenticator)

**I am the only Global Administrator in our Microsoft Entra (Azure AD) tenant. *** MFA is required and the only registered method was Microsoft Authenticator on a lost/reset phone. I cannot sign in to Entra/Azure/M365 admin portals to reset security…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-10T10:26:55.4533333+00:00
Andrija Mijailovic 0 Reputation points
edited the question 2026-09-10T10:59:32.24+00:00
Daniel-Vo 6,275 Reputation points Microsoft External Staff Moderator
1 answer

Azure sole Global Administrator locked out by Microsoft Authenticator MFA – Tenant Recovery required

I am the sole Global Administrator of a Azure and Microsoft 365 / Microsoft Entra tenant and I am completely locked out due to the loss of the Microsoft Authenticator registration. The username and password are correct. Microsoft recognizes the work…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-10T09:20:16.16+00:00
Maka Apricus 0 Reputation points
answered 2026-09-10T10:46:15.4033333+00:00
Ruby Nguyen 1,565 Reputation points Independent Advisor
2 answers

Not able to see Microsoft 365 Business Subscription on my subscriptions.

I have a subscription and it doesn't appear on my Microsoft account. I clicked on my subscriptions page to see which subscription I have and when it renews. But no subscriptions are listed for me. I checked Microsoft 365 admin center and it appears…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-08-31T13:58:01.0866667+00:00
Allan Monterroso 0 Reputation points
edited an answer 2026-09-10T10:43:01.13+00:00
Killian N 3,820 Reputation points Independent Advisor
1 answer

re-establish password for account

I am the only Global Administrator of my Microsoft 365 Business tenant. I am locked out because Microsoft Authenticator is no longer registered on my phone. I have no other administrator and no alternative MFA method. I need the Data Protection/Tenant…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-08-25T10:09:02.0666667+00:00
Stephen Casey 0 Reputation points
edited a comment 2026-09-10T10:15:12.34+00:00
Daniel-Vo 6,275 Reputation points Microsoft External Staff Moderator