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unable to access the multi factor authentication.

Greetings, Kindly note that, I as the admin for our account under the domain name makueniassembly.go.ke, i am unable to access the admin centre due to a multi factor authentication requirement which was disabled after our initial engagement. This has…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-12T07:57:13.4933333+00:00
Lewis Nzuki 0 Reputation points
edited the question 2026-11-13T02:54:27.0366667+00:00
Doris V 2,920 Reputation points Microsoft External Staff Moderator
2 answers

Is Copilot still down for anyone else? Not working in Microsoft Office apps either

Copilot isn't working for me at the moment and still hasn't recovered yet, even the Copilot integration built directly into my Microsoft Office apps is completely unresponsive. Is anyone else still experiencing this, or has Microsoft shared any updates…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-13T02:00:05.18+00:00
Challa Prabhu 0 Reputation points
answered 2026-11-13T02:54:23.4266667+00:00
Teddie Dang 2,160 Reputation points Independent Advisor
1 answer

unable to access Outlook or MS365 apps

Early this morning, I was unable to access Copilot or Outlook. Four hours ago, reports began appearing on social media indicating that users were being blocked from accessing these services. Why hasn’t Microsoft notified its customers?

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-13T02:50:46.0833333+00:00
Parker Ellie 20 Reputation points
answered 2026-11-13T02:54:15.62+00:00
Elena-VH 2,615 Reputation points Independent Advisor
2 answers

Microsoft Authenticator

I have gotten a new phone but I am locked out of all my account and all of them are asking for a pin. When I downloaded the app none of my accounts are there. I do not have my old phone anymore. How do I restore it?

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-13T00:15:29.52+00:00
william allen 0 Reputation points
answered 2026-11-13T02:53:26.5033333+00:00

AI answer

0 answers

organisation email

1.The organisation is refusing to mark me as a leaver due to claim of IG risk. 2. I was told the IG risk is due to the widening use and integration of the mail account across Microsoft products, including SharePoint and MS Teams. 3. I was told this IG…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-13T02:45:20.1966667+00:00
Temi 0 Reputation points
2 answers

URGENT: Sole Global Administrator Locked Out of Microsoft 365 – Need Help

I am the owner and sole Global Administrator of Proper Creative, Inc. My administrator account, [<Moderator's note: Personal Identifiable Information removed>@thepropercreative.com], is completely locked out due to a Microsoft Authenticator MFA…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-11T23:52:28.33+00:00
Accounting 0 Reputation points
commented 2026-11-13T02:00:38.4833333+00:00
Hani-Ng 2,835 Reputation points Independent Advisor
1 answer

I can't do my job.

I tried to log on to my computer to complete my work this afternoon, and nothing in my Microsoft 360 account works. I saw that Microsoft has been having server failures. I do not care. I trust you with my work and livelihood. So my question is: who is…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-12T21:49:15.2+00:00
Seth Harteneck 0 Reputation points
commented 2026-11-13T01:33:51.02+00:00
Kari G 0 Reputation points
2 answers

I AM SICK OF MICROSOFT QUEStiONING WHO I AM ALL the time> How Can I Get rid of all of the verifications!?

I am continaully hampered in production by Microsoft questioning my existence. Help me stop it. Now I can't share or save in power point or word? SO frustrating.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-12T16:50:35.7066667+00:00
Anne Liebert 0 Reputation points
edited the question 2026-11-13T01:31:27.53+00:00
Kai-Ex 2,655 Reputation points Microsoft External Staff Moderator
1 answer

Urgent -- MFA Lockout, need to reset 2FA

I am the sole Global Administrator for my Microsoft 365 business tenant. I know my password, but I am locked out because I cannot complete Microsoft Authenticator MFA. There are no other Global Administrators in the organization. I need a service request…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-12T20:23:07.0066667+00:00
Ryan H 0 Reputation points
commented 2026-11-13T00:51:54.0166667+00:00
Ryan H 0 Reputation points
1 answer

ETA on Outage?

I wanted to see if anyone knew if there is any updates regarding this? Or if there is a place they are posting updates about this outage, that isn't on Twitter/X? Thank you!

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-12T23:57:10.1666667+00:00
Cas Flores 0 Reputation points
edited the question 2026-11-13T00:41:41.02+00:00
Kai-Ex 2,655 Reputation points Microsoft External Staff Moderator
2 answers

Microsoft 365 outage – Outlook not sending or receiving emails across three business accounts Copy title

I am experiencing significant Microsoft 365 connectivity issues affecting three separate business email accounts. Since 13 November 2026, Outlook has been failing to load, send or receive emails on both my laptop and mobile phone. I am also experiencing…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-12T22:47:01.21+00:00
Kristy Campbell 0 Reputation points
answered 2026-11-12T23:03:30.52+00:00
Chris-D 2,700 Reputation points Independent Advisor
2 answers

syncing content between work and personal accounts

Hi, I recently got a work account with more storage and would love to use that extra space. Can I sync over the content I already have on my personal account?

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-11T18:03:40.92+00:00
viktorya adib 5 Reputation points
commented 2026-11-12T22:21:45.2266667+00:00
Chris-D 2,700 Reputation points Independent Advisor
2 answers

Global Admin locked out of Microsoft 365 tenant due to MFA loop — requesting Data Protection Team attention

Hello, I am the global admin and sole user of a Microsoft 365 tenant created automatically when I signed up for Microsoft Fabric/Power BI using my custom domain email. I am completely locked out due to a broken MFA loop: Signing in on PC requires…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-06-10T09:25:31.81+00:00
Pallab Dey 0 Reputation points
edited the question 2026-11-12T22:09:33.53+00:00
Gérard Oomens 133.7K Reputation points Volunteer Moderator
2 answers

Sole Global Admin locked out by MFA (Authenticator lost) – need Data Protection / Tenant Recovery escalation

Hello, I am the only Global Administrator of our Microsoft 365 business tenant, and I am completely locked out because of MFA. Situation: The only MFA method registered on my account was Microsoft Authenticator on my old phone, which has been wiped. …

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-12T20:32:07.7033333+00:00
Lasse 0 Reputation points
answered 2026-11-12T21:39:08.6966667+00:00
Lin V 1,970 Reputation points Independent Advisor
1 answer

OUTLOOK problem

I cannot log in into outlook all of a sudden I am with GODADDY

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-12T21:23:30.22+00:00
Adriana Dixon 0 Reputation points
answered 2026-11-12T21:37:15.37+00:00
Kai-L 21,435 Reputation points Microsoft External Staff Moderator
2 answers

Sole Global Administrator Locked Out Due to MFA – Need Alternative Tenant Recovery Contact

Hello Microsoft Support Community, I am the sole Global Administrator of our company's Microsoft 365 tenant, and I am currently unable to access the admin account due to a Microsoft Authenticator MFA issue. Here are the details: Subscription: Microsoft…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-05T02:43:27.3433333+00:00
gayoung yoo 0 Reputation points
commented 2026-11-12T20:32:42.35+00:00
Lasse 0 Reputation points
1 answer

How to replace lost MFA device for M365 business account

We are a business user, locked out of our M365 admin console as our one and only 2FA device is lost and we are unable to supply MS Authenticator codes. The associated subscription payment method has expired and we cannot replace it with a new an active…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-12T19:29:34.3033333+00:00
IT Dept 0 Reputation points
answered 2026-11-12T19:54:28.8266667+00:00
Kai-L 21,435 Reputation points Microsoft External Staff Moderator
2 answers

cancelar cuenta de empresa

necesito cancelar una cuenta de empresa que hice sin querer!! es imposible!

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-12T18:47:03.9066667+00:00
Peppa Abelairas Ramos 0 Reputation points
answered 2026-11-12T19:25:37.36+00:00
Kai-L 21,435 Reputation points Microsoft External Staff Moderator
3 answers

office 365 Outlook and SharePoint seems to be unreachable today Nov 12th 2026

I cannot find any exact information on it. Cannot login to admin portal either to see any alerts. Any one knows what is happening.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-12T18:25:03.1366667+00:00
Azfar Akram 0 Reputation points
edited an answer 2026-11-12T19:21:28.42+00:00
Chris-D 2,700 Reputation points Independent Advisor
2 answers

URGENT: Microsoft 365 organizational account locked out due to lost Authenticator – Request for Data Protection assistance

Hello Microsoft Support Team, I am contacting you on behalf of the IT department of [Moderator note: Personally Identifiable Information removed], an organization located in El Salvador. We are experiencing an access issue with an existing Microsoft 365…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-12T18:35:30.4533333+00:00
Soporte IT 0 Reputation points
answered 2026-11-12T19:02:13.39+00:00
Ryan-N 16,955 Reputation points Microsoft External Staff Moderator