26,018 questions with Microsoft 365 and Office | Subscription, account, billing | For home | Windows tags

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How to recover my Microsoft account by the Office key?

I lost my email after repairing my laptop, so I lose Office to and I can't use it, help pls

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-10T15:13:02.48+00:00
Вікторія Ковальчук 0 Reputation points
answered 2026-09-10T15:48:47.95+00:00
DaveM121 928.6K Reputation points Independent Advisor
2 answers

R1 999 was taken from my Credit Card for an Automatic renewal for Windows 365

My credit card was debited for an automatic subscription for Windows 365 for the period 2026/27, would like a refund the account is active, this is a duplicate.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-10T11:12:27.76+00:00
keith opperman 0 Reputation points
commented 2026-09-10T12:57:14.3833333+00:00
keith opperman 0 Reputation points
6 answers

Change my phone number on my account

how do I change my phone number on my personal account

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-03-16T19:54:45.6833333+00:00
Mike Filchak 20 Reputation points
edited a comment 2026-09-10T08:08:16.9033333+00:00
Troy Lawson 0 Reputation points
2 answers

Repeated Pop-up

Hi, Repeated pop-up on my computer screen that my subscription has been cancelled but that's not true. Please advise me on how to remove these notifications. Kind regards, Natasha

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-08T07:16:10.74+00:00
natasha ling 0 Reputation points
answered 2026-09-10T07:16:26.4433333+00:00
Hendrix-V 18,515 Reputation points Microsoft External Staff Moderator
2 answers

How do I unlock my account?

My account has been locked due to too many attempts to sign in. Whenever I request a code to be emailed to reset the password, I never receive the code. I know I have the correct email address for the account. How do I fix this? Moderator moved from…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-09T12:54:19.1366667+00:00
Amanda Mathis 0 Reputation points
answered 2026-09-10T06:10:31.11+00:00
Xavier-D 12,515 Reputation points Microsoft External Staff Moderator
4 answers

Account recovery and verification via E-mail fails on my personal microsoft account.

Hello Team, Right now I am experiencing a very hard time trying to recover my personal microsoft account. Introduction This account was long active and i have it linked to almost everything I do, since my OneDrive is my Cloud service of choice. Last…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-01-12T18:12:37.7233333+00:00
Robin Fischer 0 Reputation points
commented 2026-09-10T05:37:01.88+00:00
Levent Pinar 0 Reputation points
2 answers

How to change your country/region in order to update payment method

I have moved country/continent and I am not being allowed to change my country/region. Subsequently, I am not able to change my payment method in order to pay my Microsoft annual license.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-09T18:08:27.8633333+00:00
Fer Velasco 0 Reputation points
edited an answer 2026-09-10T02:43:33.1333333+00:00
Norah-L 10,490 Reputation points Microsoft External Staff Moderator
1 answer

after login to my microsoft account the microsoft 365 office I paid $99.99 plus tax does not work. i can open my account but the program does not work. I want to cancel my account with microsoft and return the microsoft 365 office program for a full refun

I want to cancel my microsoft account and I want a complete refund. I paid $99.99 plus tax for microsoft 365 office program. It does not work.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-09T20:16:03.3433333+00:00
Donald Robertson 0 Reputation points
answered 2026-09-10T01:46:26.0733333+00:00
Xavier-D 12,515 Reputation points Microsoft External Staff Moderator
3 answers

Microsoft 360 subscription

does my computer Microsoft 360 subscription also apply to my tablet

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-07T05:12:43.6666667+00:00
Steven Atkinson 0 Reputation points
answered 2026-09-09T22:21:53.58+00:00
Celister Houston 5 Reputation points
1 answer

Office 365

I am having issues with Office 365 and all my attempts to reach Office support results in AI disconnecting the call, You have been charging me and when I need support I am unable to get a live person. Microsift needs to change the way customers can get…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-09T21:48:02.2333333+00:00
Nilanj Pandya 0 Reputation points
answered 2026-09-09T21:48:12.8566667+00:00

AI answer

2 answers

I have paid for Microsoft windows 11 software on 28.06.2026. Why asking for another payment now?

I have paid for Microsoft windows 11 software on 28.06.2026. for one year. Why asking for another payment now?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-09T20:19:51.0233333+00:00
SANDANAM MARIYASELVAM 0 Reputation points
edited an answer 2026-09-09T21:05:42.2633333+00:00
John Jefferson Doyon 86,980 Reputation points Independent Advisor
3 answers

How do you speak to live support

How do I speak to a live support person? I've found how to do it before

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-08-12T22:40:24.48+00:00
Philip Meredith 0 Reputation points
answered 2026-09-09T20:31:51.2566667+00:00
Nasser Palizban 0 Reputation points
1 answer

I can't log into my microsoft account

I can't always log into my microdsoft account it tells me it is taking too long to log in. I would like a live agent to help me.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-09T19:21:23.85+00:00
Jane Mallon 0 Reputation points
commented 2026-09-09T19:56:10.2266667+00:00
John Jefferson Doyon 86,980 Reputation points Independent Advisor
1 answer

Pago de gtarjeta de credito

Hola en mi gtarjeta de credito me descuenta microsoft - g174334232 con ese codigo. Pero no estoy podiendo ingresar a la cuenta, me figura que no tengo nada pago, no puedo descargar el paquete office

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-09T18:27:00.57+00:00
Romina 0 Reputation points
answered 2026-09-09T19:48:09.6933333+00:00
Hector FC 33,665 Reputation points Independent Advisor
3 answers

Billing with no subscription

I am being billed every single month. 4 separate charges $40.96 every month. When I go into my account and look at my subscriptions there are none! I am not sure why I'm having reoccurring charges. You can never get through with customer service. I'm not…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-09T16:58:57.9733333+00:00
Catherine Dill 0 Reputation points
answered 2026-09-09T19:07:24.3633333+00:00
Bulldog 4,315 Reputation points
2 answers

Unable to set up recurring billing

I can enter payment details, go through the verify I am a human and click save but nothing happens

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-09T17:32:10.8966667+00:00
Emma Hunt 0 Reputation points
answered 2026-09-09T18:44:03.13+00:00
paulr0511 48,205 Reputation points Independent Advisor
1 answer

Microsoft 365 Monthly Subscription - Refund for Early Subscription Cancellation

마이크로소프트 365 월 구독을 8/14~9/13까지 구독 기간 중도에 9/2에 해지했습니다. 그 뒤에 제품 키를 따로 구입해서 년 구독을 했습니다. 월 구독 중도 해지한 기간만큼의(9/2~9/13) 구독료를 환불받고 싶은데 어떻게 하면 될까요? 현재 https://account.microsoft.com/services/microsoft365/details#billing 에서는 구독 관리 - 반기 청구 해제 구독 만료일 - 2027년 10월 1일…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-09T09:12:51.1666667+00:00
예은 김 0 Reputation points
answered 2026-09-09T13:42:50.7466667+00:00
Lychee-Ng 27,955 Reputation points Microsoft External Staff Moderator
1 answer

I have paid for a new subscription on the 23rd of August this year, but your system tells me that it has expired.

I have paid for a new subscription on the 23rd of August this year, but your system tells me that it has expired. Please reactivate my account, as I've checked my bank account transaction history and the transaction has in fact gone through.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-09T12:25:27.99+00:00
Graham Cooke 0 Reputation points
answered 2026-09-09T13:01:35.44+00:00
John Jefferson Doyon 86,980 Reputation points Independent Advisor
2 answers

Update payment status

I have renewed my subscription recently to Microsoft 365 and it has already been paid. However, it always tells me to update payment whenever I open the app.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-09T11:46:01.1933333+00:00
Avais Ansari 0 Reputation points
answered 2026-09-09T12:21:43.0633333+00:00
John Jefferson Doyon 86,980 Reputation points Independent Advisor
1 answer

Microsoft authentication code and specified name is missing

I require a six-digit verification code from the Microsoft Authenticator app to access my MCD account; however, the MCD entry is not currently appearing in my application to facilitate this.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-09T11:23:45.6966667+00:00
Chantelle 0 Reputation points
answered 2026-09-09T12:04:57.06+00:00
SD - IA 178.7K Reputation points Independent Advisor