26,822 questions

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2 answers

Speak to live agent

Speak to live gent as we have issues with our subscription and storage plan exceeded

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-13T00:06:19.39+00:00
Dearne Carroll 0 Reputation points
answered 2026-11-13T02:12:01.81+00:00
SD - IA 183.1K Reputation points Independent Advisor
2 answers

Copilot in blank page

Copilot opens in blank page in the app. In Edge it opens but when clicking on chat history it does not retrieve any chat. I cannot access troubleshooters through Get Help (they are not loading). Wasting my time all day and paid for a subscription. Can…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-13T00:45:54.61+00:00
Roberto Lito 0 Reputation points
answered 2026-11-13T01:18:01.0666667+00:00
Ivan B 127.3K Reputation points Independent Advisor
1 answer

Email storage full

Hi we have an issue with our email s being full, we had not realised we had already purchased a 100g storage plan, and when it was full we purchased another 100 g plan and should of gone the 1tb plan. subsequently our emails are still not sending but we…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-12T23:56:40.1066667+00:00
Dearne Carroll 0 Reputation points
answered 2026-11-13T01:06:26.86+00:00
Brian Tillman 28,295 Reputation points Independent Advisor
1 answer

My outlook yesterday was fine,except today it said you need to update,so i did but think i updated to many micrsoft 365 how do i cancel registration number 1356250669RT0001

My outlook yesterday was fine,except today it said you need to update,so i did but think i updated to many micrsoft 365 how do i cancel registration number 1356250669RT0001. today date

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-13T00:12:08.59+00:00
Brian Buck 0 Reputation points
answered 2026-11-13T00:49:03.9533333+00:00
John DeV 171.4K Reputation points Independent Advisor
2 answers

access denies to microsoft account

Why am i denied access to my microsoft account? I am locked out of everything.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-12T23:42:29.44+00:00
Vikki Harper 0 Reputation points
answered 2026-11-13T00:14:41.7966667+00:00
Estrella721 48,020 Reputation points Independent Advisor
2 answers

Account offline

My account is offline - can you assist in helping get it back online / working?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-12T22:12:05.9533333+00:00
lorri payne 0 Reputation points
commented 2026-11-12T22:52:28.3133333+00:00
private- 0 Reputation points
2 answers

How do I look up the status of my Microsoft365 subscription?

How do I look up the status of my Microsoft365 subscription and determine the payment date and expiry date?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2025-12-08T00:39:04.1+00:00
Stuart Findlay 0 Reputation points
answered 2026-11-12T21:16:30.6166667+00:00
Deb Kerfeld 0 Reputation points
1 answer

Tax residence certificate for 2026

Dear Sirs I need tax residence certificate for 2026. thanks in advance

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-12T21:07:48.9566667+00:00
AREVEN LLC Armenia 0 Reputation points
answered 2026-11-12T21:08:44.1933333+00:00

AI answer

2 answers

How to Verify That an email came from a valid Microsoft Account Team

I just received an email claiming to come for the Microsoft Account Team stating that I requested a single-use code to use with my Microsoft account. How can I verify that this email from Microsoft?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-12T20:14:31.68+00:00
Henry Hess 0 Reputation points
answered 2026-11-12T20:49:56.79+00:00
Estrella721 48,020 Reputation points Independent Advisor
1 answer

App has reached it sign-in rate limit

This app has reached its sign-in rate limit for now. Google limits how quickly an app can get new users. You can try signing in again later, or ask the developer (M365devac@microsoft.com) to increase this app's sign-in rate limit. If you are the…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-12T19:25:22.81+00:00
Dominic Spina 0 Reputation points
answered 2026-11-12T19:27:36.3666667+00:00

AI answer

1 answer

365 Down. Refund please.

365 is down. I pay for this. How do I get my money back?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-12T18:57:02.66+00:00
John F Lingelbach 0 Reputation points
answered 2026-11-12T19:01:19.46+00:00
Jose Benjamin Solis Nolasco 13,021 Reputation points Volunteer Moderator
2 answers

Prorated refund for upgrading from M365 family to M365 Premium

When will I receive a Prorated refund for upgrading from M365 family to M365 Premium

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-12T17:56:19.1966667+00:00
Doug Cappiello 0 Reputation points
answered 2026-11-12T18:31:36.0833333+00:00
EmilyS726 279.8K Reputation points Independent Advisor
1 answer

I need to personally speak to arepresentative

What do I do to speak to a representative in regards to my issue? and everything i try do do on line has not helped me with this issue

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-12T18:18:24.2133333+00:00
lorraine vien 0 Reputation points
answered 2026-11-12T18:19:34.3366667+00:00

AI answer

2 answers

Expired Payment Method

I have a payment method on my account that expired years ago. I've since added a new payment method but am unable to remove the old credit card. Can I get assistance removing that card from my account?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-12T21:02:48.4366667+00:00
1Gamble0 0 Reputation points
commented 2026-11-12T18:09:06.23+00:00
lorraine vien 0 Reputation points
2 answers

See below or above

Im not able to use Microsoft 365 features like Word or PowerPoint or Excel even after renewing my subscription. I need a live agent to solve this problem and see that i do not encounter this inconvenience again.........Rao Andavolu

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-12T16:33:41.1433333+00:00
Rao Andavolu 0 Reputation points
answered 2026-11-12T17:08:58.14+00:00
DaveM121 947.9K Reputation points Independent Advisor
1 answer

Minecraft Bedrock Realms Subscription not appearing in Microsoft Subscriptions page.

I wanted to upgrade my Minecraft Bedrock Realm as more of my friends were wanting to play at the same time. I encountered the issue of not being able to access the subscription details. After a back and forth with the Minecraft help service, we were…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-10T17:09:54.1733333+00:00
Sophie Sparckles 0 Reputation points
edited a comment 2026-11-12T16:46:41.05+00:00
Sophie Sparckles 0 Reputation points
2 answers

Purchasing PDF X

I am trying to purchase PDF X but when I click to purchase it is asking me to log into my Microsoft account. When I tried to enter my credentials there, it wouldn't recognize it.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-12T15:48:31.49+00:00
Dr. Muhammad Ubaidulhaq 0 Reputation points
answered 2026-11-12T16:27:03.7433333+00:00
Manoel Barros 23,460 Reputation points Independent Advisor
1 answer

Payment problem about the renew sunscription

很抱歉,發生錯誤 我們這邊發生問題。請稍候片刻。 PaymentInstrumentNotFound/00-db6a1cb4586345e6ace4a70affdea933-0000000000000000-01 2026年11月12日 下午3:28:47 [UTC] Please help investigate the issue. Thank you.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-12T15:32:03.03+00:00
Happy 0 Reputation points
answered 2026-11-12T16:11:50.24+00:00
TaoLi 120.6K Reputation points Independent Advisor
1 answer

Family subscription link wont work. How do I fix it?

I had a personal subscription which lapsed. We have a family subscription which I tried to link my account to but I get a message that the link does not work - despite repeating a number of times.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-11T10:14:13.99+00:00
Keith OToole 0 Reputation points
commented 2026-11-12T15:56:41.8466667+00:00
SD - IA 183.1K Reputation points Independent Advisor
2 answers

I need a refund for an application that I downloaded by accident

I through this was simply as free trial subscription but instead it was a trial with a charge of $24.99 plus $1.50 tax. The order was for iFax which I never used and I don't intend to use. I've canceled the subscription this morning. The order number…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-12T14:44:52.92+00:00
Russell Burchell 0 Reputation points
answered 2026-11-12T15:25:05.9833333+00:00
EmilyS726 279.8K Reputation points Independent Advisor