25,381 questions with Microsoft 365 and Office | Subscription, account, billing | For home | Windows tags

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I cannot change currency out of USD to CAD.

I am trying to set up auto-subscribe to Microsoft Office; I tried this last year, and I came across a page saying that my account is listed as being in USA (I am in Canada and always have been, and my address book states this) but I can not seem to find…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-07-17T04:19:58.5933333+00:00
Colin Spencer 0 Reputation points
answered 2026-07-17T06:08:16.4366667+00:00
Sumit D - IA 173.3K Reputation points Independent Advisor
1 answer

Unable to access Word docs

I just renewed my subscription, but on my desktop, i still can't access my Microsoft Word Documents. It can't be edited.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-07-17T05:30:19.2466667+00:00
Nomad Albert 0 Reputation points
answered 2026-07-17T06:02:40.1566667+00:00
Christine Luna 26,120 Reputation points Independent Advisor
4 answers

is the company store down till when

I need to grab purchased software keys and now since 6/29 site access has been down. It states it was only till 7/1 but yet I cannot get on the company store because it still says it's down from 6/29 to 7/1. Any help would be awesome.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-07-03T00:49:19.6533333+00:00
number1son 20 Reputation points
edited an answer 2026-07-17T05:43:25.4666667+00:00
Marek Lani 0 Reputation points
1 answer

Want to upgrade to family plan

I want to upgrade my personal office 365 to family plan , but I’ve paid a month the year

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-07-17T03:42:40.59+00:00
Karim Segura 0 Reputation points
answered 2026-07-17T04:21:39.9133333+00:00
Estrella721 43,220 Reputation points Independent Advisor
1 answer

Unable to reinstate my account due to missing field paypal

This is pretty annoying dear microsoft, you were sending me an email saying my account was attacked and i should log in, so i log in with my email and password and now it requires to answer additional questions. which would be ok if that would work. i…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-07-16T14:05:39.15+00:00
Athanasios Vamparis 0 Reputation points
edited an answer 2026-07-17T03:53:50.95+00:00
Norah-L 7,670 Reputation points Microsoft External Staff Moderator
1 answer

Unable to create a Microsoft account – Account creation has been blocked. This issue is about creating a Microsoft account, not a Microsoft 365 subscription. I couldn't find a more appropriate category.

I have been unable to create a new Microsoft account for over a week. Every time I register at signup.live.com, after entering my personal information, I receive the message: "Account creation has been blocked. We have detected some suspicious…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-07-16T15:09:22.95+00:00
Trần Vinh 0 Reputation points
edited an answer 2026-07-17T03:18:35.67+00:00
Norah-L 7,670 Reputation points Microsoft External Staff Moderator
2 answers

can't access my Microsoft documents after renewing my subscription

I renewed my 365 Home subscription 3 days ago, and I still can't access my Microsoft documents.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-07-16T13:28:15.99+00:00
PHILIP BLACKBURN 0 Reputation points
answered 2026-07-17T00:53:29.8766667+00:00
Christine Luna 26,120 Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

do I have word office with Microsoft 365 basic subscription?

do I have word office with Microsoft 365 basic subscription?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-07-16T14:33:32.0833333+00:00
Andrew Skinner 0 Reputation points
accepted 2026-07-17T00:29:24.0566667+00:00
Andrew Skinner 0 Reputation points
1 answer

Microsoft 365 Account Issue

I am unable to change my Microsoft 365 account name to an alias email address. The existing email address used is closed and seems to have locked the option to update it to the alias one. Also the security notification email address also needs to be…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-07-16T21:58:30.3166667+00:00
Colin and Barb Hawkins 0 Reputation points
commented 2026-07-17T00:12:05.73+00:00
Jeronimo Fuerte 42,300 Reputation points Independent Advisor
1 answer

BILLING HISTORY FOR MICROSOFT 365 PERSONAL IS NOT SHOWING MY MOST RECENT PAYMENT ON WEDNESDAY AT 10:46PM

Last Wednesday, July 8th at 10:46 PM, I paid my monthly Microsoft 365 Personal Plan fee for this month after missing last month’s payment due to financial issues—it had been about two or three weeks. Despite the payment going through, it’s not showing up…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-07-14T19:31:38.75+00:00
Mya Norman 0 Reputation points
commented 2026-07-16T23:52:18.93+00:00
Xavier-D 9,880 Reputation points Microsoft External Staff Moderator
3 answers

Multiple accounts

I have 2 email accounts with Microsoft 365 and I which to use only one. How do I go about changing this?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-03-07T14:03:23.3766667+00:00
Luc Simoneau 0 Reputation points
commented 2026-07-16T23:23:06.77+00:00
Stefan Blom 345.4K Reputation points MVP Volunteer Moderator
1 answer

Adding Co-Pilot to my Microsoft Subscription

How can I add Co-pilot to my Microsoft Personal Classic subscription

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-07-16T22:35:42.9033333+00:00
Lee-Anne Ketchen 0 Reputation points
answered 2026-07-16T23:13:06.7866667+00:00
Marcin Policht 96,590 Reputation points MVP Volunteer Moderator
1 answer

Retrieving information from previous chat window

Hello, I had a chat with one of your online operators, Christian Jake, yesterday who was looking into why my account stopped giving me access to my Word and Excel files. He said he would send an email with further instructions to ******@earthlink.net,…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-07-16T21:01:05.3133333+00:00
Maeve Osgood 0 Reputation points
answered 2026-07-16T22:36:04.5733333+00:00
Stefan Blom 345.4K Reputation points MVP Volunteer Moderator
2 answers

refund of the payment

Yesterday by mistake I paid £104.99 as subscription which I am unable to use on my laptop. I would be most grateful if you could kindly refund that . Thank you

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-07-16T21:01:54.7666667+00:00
keivan Maleki 0 Reputation points
answered 2026-07-16T22:29:33.2+00:00
Stefan Blom 345.4K Reputation points MVP Volunteer Moderator
2 answers One of the answers was accepted by the question author.

WHY IS MY ACCOUNT SUSPENDED

WHY IS MY ACCOUNT SUSPENDED? I JUST RENEWED MY SUBCRIPTION ON JUNE 09, 2026 0RDER NUMBER: d5ce275c-0f5f-4ef6-855f-d5e248950559 PLEASE RESPOND ASAP THANK YOU. DANIELBENNETT

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-07-14T12:53:27.6166667+00:00
Daniel Bennett 20 Reputation points
answered 2026-07-16T22:21:22.22+00:00
Craig Long 18,415 Reputation points
2 answers

How to cancel my subscription?

I want to cancel my subscription. I do not want Microsoft account to drain my account either monthly payments anymore. Please help

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-05-26T00:00:37.3966667+00:00
Dina Holbrook 5 Reputation points
recommended 2026-07-16T20:24:57.0066667+00:00
Don Varnau 19,855 Reputation points Volunteer Moderator
1 answer

Subscription not recognised when opening Word

Hello, I have an active Microsoft 365 account but for the past few months after turning off my laptop every time I open Word I get this message: "Subscription Required to Edit and Save. Start your free one month trial of Microsoft 365 or sign in to…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-07-16T09:08:39.68+00:00
Nico B 0 Reputation points
answered 2026-07-16T18:32:07.4166667+00:00
Lucus-V 9,220 Reputation points Microsoft External Staff Moderator
3 answers One of the answers was accepted by the question author.

Subscription

I have a paid subscription and just purchased a laptop with a 1 year free subscription. How do I extend my subscription to cover the free year?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-07-16T16:27:50.38+00:00
Barbara Tooma 0 Reputation points
accepted 2026-07-16T18:18:04.1333333+00:00
Barbara Tooma 0 Reputation points
1 answer

Need to change my billing currency and payment method

When I set up my Microsoft 365 account, I was living in Australia and paying in Australian dollars. I have been living in the United States since December 2022, and I want to change the currency I am billed in to US dollars. I also want to change the…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-07-14T17:37:10.4733333+00:00
Madeleine Nance 0 Reputation points
commented 2026-07-16T17:09:20.18+00:00
John Jefferson Doyon 78,665 Reputation points Independent Advisor
1 answer

MS Office software instead of subscription

Is it possible to buy the software for MS Office instead of the subscription to Office 365? I do not want to use a subscription.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-07-16T16:06:05.19+00:00
Amy Markert 0 Reputation points
answered 2026-07-16T16:40:46.8333333+00:00
DaveM121 903.7K Reputation points Independent Advisor