Speak to live agent

For subscription and storage issues on a personal Microsoft account, use Microsoft Support contact options:

1. Open Get Help on Windows.
2. Type Chat with an agent and press Enter.
3. Select Contact support.
4. Choose Microsoft 365 or the relevant product.
5. Follow the prompts to connect with a live agent or select Call me back if that option is offered.

For OneDrive personal accounts, technical support is also available through Contact Microsoft Support. On mobile, support can be contacted from the OneDrive app by opening the app and gently shaking the device.

If the issue is that storage has not updated after a subscription change, first check whether the subscription is visible in Manage your storage. Subscription changes can take up to 24 hours to appear. If it still does not appear after 24 hours, contact Support.

If the storage problem is caused by being over quota, files remain available but become read-only until storage is reduced or more storage is applied.

• OneDrive billing questions | Microsoft Support
• My OneDrive says it's full
• How do I get a live person at Microsoft.? - Microsoft Q&A
• 365 basic subscription has not updated my storage quota - Microsoft Q&A