1,636 questions with Outlook | MacOS | New Outlook for Mac | For home tags

Sort by: Updated
3 answers

outlook.com folders on macbook pro new outlook for mac - not syncing

I have some folders in my outlook account on my apple macbook pro new outlook for mac. The folders have emails in them. Those emails had been in "On My Computer" folders. I moved them to the outlook.com account folders. I did all this within…

Outlook | MacOS | New Outlook for Mac | For home
asked 2026-09-08T14:03:55.2933333+00:00
J Land 0 Reputation points
answered 2026-09-09T03:45:06.7866667+00:00
Hendrix-V 18,510 Reputation points Microsoft External Staff Moderator
1 answer

I cannot get Claude for Outlook

Hey, I have a Claude Pro account and Microsoft 365 Premium and I cannot get the Calude add-on for Outlook. Is it available in France as I cannot select my country (if I select US it does not show up though). Could you let me know the process to follow?

Outlook | MacOS | New Outlook for Mac | For home
asked 2026-09-08T15:23:06.2966667+00:00
Bruno G 0 Reputation points
answered 2026-09-08T16:10:17.6766667+00:00
EmilyS726 264.1K Reputation points Independent Advisor
1 answer

Copilot Missing from Outlook for Mac After Software Update

I am a Microsoft 365 Personal/Home subscriber with a Microsoft 365 Premium subscription. Up until yesterday afternoon, Copilot was available and functioning normally in Outlook for Mac. However, immediately after installing a software update, Copilot…

Outlook | MacOS | New Outlook for Mac | For home
asked 2026-09-04T14:45:23.9933333+00:00
Courtney Matthews 5 Reputation points
commented 2026-09-08T10:54:58.5+00:00
Vikki-T 9,585 Reputation points Microsoft External Staff Moderator
2 answers

Copilot is not supported on my 0365 family account in Outlook on my Mac

When I first setup Outlook on my MAC, I was able to go into themes and choose AI assisted themes. This is no longer available and I have noticed, if I go to copilot within outlook settings, it says "Copilot is not supported" for my outlook…

Outlook | MacOS | New Outlook for Mac | For home
asked 2026-09-07T18:30:19.3233333+00:00
Antony Adams 0 Reputation points
commented 2026-09-08T10:30:05.8466667+00:00
Antony Adams 0 Reputation points
2 answers

Copilot doesn't appear when using outlook on my iMac

I have tried all of your suggestions to get copilot to appear when using outlook on my iMac and they have not fixed the problem. I have a correct microsoft subscription until March of 2027. It seems that other people are having the same issue. Please let…

Outlook | MacOS | New Outlook for Mac | For home
asked 2026-09-07T03:28:22.92+00:00
Barbara Kalb 25 Reputation points
answered 2026-09-08T05:53:33.23+00:00
Hornblower409 14,425 Reputation points
2 answers

How to fix account recovery after verification

My Microsoft/Hotmail account recovery was already approved and I received an email confirming my identity was verified and that I could reset my password. However, every time I used the reset link I received either: “You’ve requested too many codes…

Outlook | MacOS | New Outlook for Mac | For home
asked 2026-05-13T23:29:16.8866667+00:00
Lewis Wainwright 0 Reputation points
edited a comment 2026-09-08T00:59:26.8466667+00:00
Hornblower409 14,425 Reputation points
1 answer

Suddenly disappeared emails

Today, all my emails on the gmail account linked to this google login have disappeared. I have tried legacy outlook, restarting, looked on google.com and they are not there either. They do not appear on my phone or ipad. Please, please, please resolve…

Outlook | MacOS | New Outlook for Mac | For home
asked 2026-09-04T21:34:14.78+00:00
NAN Ranch 0 Reputation points
commented 2026-09-05T23:46:02.4433333+00:00
Ian-T 10,615 Reputation points Microsoft External Staff Moderator
1 answer

OLM archive file greyed out

I've exported my contacts from my old computer but can't import the archive.olm file into my new laptop. You said – If the.olm file is greyed out when browsing to it, one supported cause to check is whether On My Computer is hidden. In Outlook, go to…

Outlook | MacOS | New Outlook for Mac | For home
asked 2026-08-24T16:24:39.05+00:00
Tim Richards 0 Reputation points
commented 2026-09-05T23:30:06.8333333+00:00
Chloe-V 12,610 Reputation points Microsoft External Staff Moderator
1 answer

Lost emails last 9 months

On one of my gmail accounts, all emails between December 2025 and yesterday (August 3, 2026) have disappeared. They are not on Outlook on my macbook, not on my phone, not on my ipad, not on google.com. Nowhere. Not in deleted mail, not in archive,…

Outlook | MacOS | New Outlook for Mac | For home
asked 2026-09-04T21:37:25.7833333+00:00
NAN Ranch 0 Reputation points
answered 2026-09-05T06:45:17.2066667+00:00
Victor1-V 12,935 Reputation points Microsoft External Staff Moderator
1 answer

Cannot update Outlook on Mac desktop.

I have version 16-112-2 on Mac desktop and probably need to update Outlook. I have version 16-112-3 on MacBook Air and it's working fine. I am missing some Outlook mail folders on Mac desktop.

Outlook | MacOS | New Outlook for Mac | For home
asked 2026-09-03T21:20:01.87+00:00
Pam Bradley 0 Reputation points
commented 2026-09-05T06:10:24.33+00:00
Hendrix-V 18,510 Reputation points Microsoft External Staff Moderator
2 answers

email hacked

i need help urgently as my account has been hacked i have managed to get it back and changed password but the recovery email is still the hackers.

Outlook | MacOS | New Outlook for Mac | For home
asked 2026-09-04T19:18:59.94+00:00
rob murray 0 Reputation points
commented 2026-09-04T20:52:29+00:00
John Jefferson Doyon 86,625 Reputation points Independent Advisor
2 answers

Email Signatures Not Working on Replies

I use a Macbook with Outlook installed. I have had no issues before yesterday. Signatures on reply emails are now put at the very bottom of the chain rather than where you type a reply. It is doing this on all four accounts I use in Outlook. I…

Outlook | MacOS | New Outlook for Mac | For home
asked 2026-08-14T14:42:57.79+00:00
BC 0 Reputation points
commented 2026-09-04T03:48:41.6533333+00:00
Hendrix-V 18,510 Reputation points Microsoft External Staff Moderator
1 answer

Unable to add outlook email account on the mail app on my Mac

When I try to add outlook email account on the mail app on my Mac, I see an error message "the operation cannot be completed and it says com.apple.accounts error 3" tried in safe mode as well but no help

Outlook | MacOS | New Outlook for Mac | For home
asked 2026-09-02T18:46:43.9966667+00:00
Marilyn Burstin 0 Reputation points
answered 2026-09-02T19:20:45.9866667+00:00
John Jefferson Doyon 86,625 Reputation points Independent Advisor
1 answer

Deleted outlook on my mac to update software, but can't add outlook back on my mail

Tried a number of time and clearing some outlook access passkey etc. but still getting 'comapple.accounts error1'

Outlook | MacOS | New Outlook for Mac | For home
asked 2026-08-31T20:44:54.3266667+00:00
Jacqueline Pratt 0 Reputation points
commented 2026-09-01T13:11:13.2433333+00:00
Jacqueline Pratt 0 Reputation points
0 answers

How do I fix PUID name when I have tried everything.

My Outlook.com address is ******@hotmail.com. Emails are being delivered from the correct address, but recipients see puid-000600002E6B4303 as the sender display name. My primary alias and Outlook From address are correct, and I have updated my Microsoft…

Outlook | MacOS | New Outlook for Mac | For home
asked 2026-08-31T03:17:59.42+00:00
Intertwined Design EST23 0 Reputation points
commented 2026-09-01T01:51:49.3666667+00:00
Hornblower409 14,425 Reputation points
1 answer

why is all my email going into conversation history folder and not my inbox

since the 26/8/ 2026 my emails have dropped into conversation history folder and not my inbox. I've checked all settings have no rules set up - please help thanks

Outlook | MacOS | New Outlook for Mac | For home
asked 2026-08-30T17:33:17.03+00:00
1EKT 0 Reputation points
answered 2026-08-30T19:26:10.4+00:00
Debashmita Saha 235 Reputation points
2 answers

Login Issue with Yahoo Account in Outlook for Mac

I cannot log into my Yahoo email account using the Outlook app for Mac (macOS Tahoe, version 26.1 ). Every attempt fails with the specific error message: "Something went wrong. We could not sign you in. Try again from a different device." The…

Outlook | MacOS | New Outlook for Mac | For home
asked 2025-12-08T12:18:20.53+00:00
Marie Ilyina-Adaeva 0 Reputation points
commented 2026-08-29T16:27:05.7733333+00:00
George 0 Reputation points
1 answer

"Repair" message trying to open the Outlook app on Mac

Hello, my Mac is running on a Tahoe 26.2 and I can't open Outlook without getting a "repair" message box. If i press "repair", nothing happens and the box reappears. I haven't been able to open the app for as long as I remember. I…

Outlook | MacOS | New Outlook for Mac | For home
asked 2026-08-27T18:20:56.3933333+00:00
Ines Neven 0 Reputation points
answered 2026-08-27T19:25:00.69+00:00
Jeronimo Fuerte 45,495 Reputation points Independent Advisor
1 answer

contacts and calendar not populating on Mac Neo

Contacts and calendar in outlook not populating with new Mac Neo. Using trial of Microsoft 365 for individual [Tag moved from: Microsoft 365 and Office | Install, redeem, activate | For home | MacOS]

Outlook | MacOS | New Outlook for Mac | For home
asked 2026-08-25T14:50:24.32+00:00
Irene Thomas 0 Reputation points
commented 2026-08-27T07:25:40.96+00:00
Norah-L 10,330 Reputation points Microsoft External Staff Moderator
2 answers

Outlook will not update to Office 2024

I downloaded MS Office 2024 onto a new MacBook Pro after I completed data migration. It initialized and then it went through the process of checking for updates. Outlook would not update. It said there was a "Check error: Installed Nov 16…

Outlook | MacOS | New Outlook for Mac | For home
asked 2026-08-21T19:59:44.3333333+00:00
Stephen Campbell 0 Reputation points
commented 2026-08-27T05:51:20.38+00:00
Norah-L 10,330 Reputation points Microsoft External Staff Moderator