10,004 questions
10,004 questions with Windows for home | Windows 11 | Accounts, profiles, and login tags
3 answers
find passkey
I scanned the QR you gave me on my computer. Can't find passkey
Windows for home | Windows 11 | Accounts, profiles, and login
asked
2026-09-06T19:43:45.6366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 5%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDR%3C/text%3E%3C/svg%3E)
Debbie Redleaf
0
Reputation points
commented
2026-09-10T15:02:06.4766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thomas4-N
21,530
Reputation points Microsoft External Staff
Moderator
0 answers
The Most i got is providing ownership fo that account
Service Request SIR24508898 Hello, Thank you for contacting Microsoft Support. My name is Kaye, and I’m part of a team dedicated to investigating account security concerns. The information you have provided either does not match our…
Windows for home | Windows 11 | Accounts, profiles, and login
10,004 questions
asked
2026-09-10T14:16:24.6366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 52%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
James Bond
0
Reputation points
asked
2026-09-10T14:16:24.6366667+00:00
James Bond
0
Reputation points
2 answers
I have somehow messed up signing in settings. Lost pin.
I have been trying to get into my laptop for 2/3 days. I’ve lost my pin. As I have got Parkinsons it’s getting me very frustrated. I need to help me. (PII Removed).
Windows for home | Windows 11 | Accounts, profiles, and login
10,004 questions
asked
2026-09-10T08:59:36.1833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 83%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBR%3C/text%3E%3C/svg%3E)
Barry Reay
0
Reputation points
edited the question
2026-09-10T11:43:21.9233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 45%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED2%3C/text%3E%3C/svg%3E)
DaveM121 (2)
16,065
Reputation points
Volunteer Moderator
2 answers
Win11 built-in Administrator account issue
I've enabled the Administrator acct. on my PC. It's not displayed on WIN login screen along with other account on PC. I am able to log into account remotely from another PC in my home but unable to personalize the display (see screenshot). Edge browser…
Windows for home | Windows 11 | Accounts, profiles, and login
10,004 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 16%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
1 answer
Broken account
I recently ran into an issue with my Microsoft account shortly after using a Minecraft Bot on Discord. It told me that my account didn't exist and forced me to make a new one. Afterwards, it told me to verify, and it said it would send a code to my…
Windows for home | Windows 11 | Accounts, profiles, and login
10,004 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 44%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBL%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
0 answers
Two Xbox accounts but only one Microsoft account.
I know for sure I only have one Microsoft account with my email the same one I've always used on anything Xbox related. I was playing on my PlayStation when I was prompted and had to make an Xbox account to play Minecraft there while I has one already…
Windows for home | Windows 11 | Accounts, profiles, and login
10,004 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 93%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
2 answers
locked out of my dell win11 laptop
I did something to my dell win11 laptop, (trying to delete a user account that injected itself and now won't let me delete it or control it - despite properties/security give me control over everything). Now when I try to sign in it says something like…
Windows for home | Windows 11 | Accounts, profiles, and login
10,004 questions
asked
2026-08-29T18:13:24.69+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 9%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERD%3C/text%3E%3C/svg%3E)
Robert Dore
0
Reputation points
commented
2026-09-10T08:32:49.93+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
15,730
Reputation points Microsoft External Staff
Moderator
2 answers
Win 11 acct lockout
This issue just started this week. It seems to temporarily correct itself with a shutdown and startup vs rebooting. Fortunately I have other accounts on this PC.
Windows for home | Windows 11 | Accounts, profiles, and login
10,004 questions
asked
2026-09-07T20:08:05.0966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 99%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBP%3C/text%3E%3C/svg%3E)
Bill Pellegrini
60
Reputation points
commented
2026-09-10T08:22:52.54+00:00
Clary-N
15,730
Reputation points Microsoft External Staff
Moderator
2 answers
Grandmothers Microsoft account was hacked. Want to delete the account so we can create a new one
Hello, As the title stated, my grandmother recently went through some issues with several of her accounts being hacked. We are going through today to secure up the accounts we can with 2fa, or deleted\deactivating those accounts we can't recover. This is…
Windows for home | Windows 11 | Accounts, profiles, and login
10,004 questions
asked
2026-09-07T20:40:25.5433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 30%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESG%3C/text%3E%3C/svg%3E)
Scott Garner
0
Reputation points
commented
2026-09-10T08:09:20.92+00:00
Clary-N
15,730
Reputation points Microsoft External Staff
Moderator
2 answers
How to access my Microsoft program on a laptop that will not accept my password or passkey
I have a Dell laptop with Microsoft and cannot get it to accept any keys or passwords can you offer any help?
Windows for home | Windows 11 | Accounts, profiles, and login
10,004 questions
asked
2026-09-08T20:25:51.92+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 16%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDJ%3C/text%3E%3C/svg%3E)
D J Goudreau
0
Reputation points
commented
2026-09-10T07:21:08.44+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 72%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHV%3C/text%3E%3C/svg%3E)
Hendrix-V
18,515
Reputation points Microsoft External Staff
Moderator
1 answer
I keep getting locked out without even putting in a bad password.
This has happened twice where I try to log into my user, but then it says “The referenced account is currently locked out and may not be logged on to”. What makes this confusing and scary is that I haven’t typed out a bad password. The latest time that…
Windows for home | Windows 11 | Accounts, profiles, and login
10,004 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 49%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZ%3C/text%3E%3C/svg%3E)
1 answer
Issue with Logging into Windows (Sometimes)
Hello guys, My laptop running Windows 11 Pro Edition 25H2 (Build 26200.9278) has been experiencing issues with logging in (Local Account). Sometimes when I try to log into my account, it won't let me and say "Credentials invalid", and this goes…
Windows for home | Windows 11 | Accounts, profiles, and login
10,004 questions
asked
2026-09-08T18:31:37.36+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 36%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
TechykidYT
0
Reputation points
commented
2026-09-10T06:39:27.64+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 49%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIT%3C/text%3E%3C/svg%3E)
Ian-T
10,695
Reputation points Microsoft External Staff
Moderator
2 answers
Every time i power on/start my laptop my profile and all data venish on dislpay showing "the user profile service failed to sign in".
Every time i power on/start my laptop my profile and all data venish on dislpay showing "the user profile service failed to sign in". After 2-3 time restarting my profile and data come back its take to much time its effect my workflow to slow…
Windows for home | Windows 11 | Accounts, profiles, and login
10,004 questions
asked
2026-09-07T17:09:54.9166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 37%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIM%3C/text%3E%3C/svg%3E)
Irshad Mansoori
0
Reputation points
answered
2026-09-10T06:17:49.88+00:00
Hendrix-V
18,515
Reputation points Microsoft External Staff
Moderator
3 answers
Persistent "Sign in / Attention Required" loop after Microsoft Account primary alias change (Survives Fresh Installs)
Hi, I changed the primary email alias on my Microsoft Account a while ago. Since that change, Windows 11 continuously triggers a "Sign in / Attention Required" notification in the Settings app and Action Center. Crucially, this issue survives…
Windows for home | Windows 11 | Accounts, profiles, and login
10,004 questions
asked
2026-09-01T17:39:55.9733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 16%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EI%3C/text%3E%3C/svg%3E)
inertoaster69
0
Reputation points
commented
2026-09-10T04:53:21.7466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 82%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEN%3C/text%3E%3C/svg%3E)
Emma1-N
11,865
Reputation points Microsoft External Staff
Moderator
2 answers
Unable to Remove Unknown Microsoft Passkey from Windows 11
I’m having an issue with a passkey stored on my Windows 11 device. In: Settings → Accounts → Passkeys I can see a passkey for: Website: login.microsoft.com Account: [@gmail.com] This account does not belong to me, and I do not know why its passkey is…
Windows for home | Windows 11 | Accounts, profiles, and login
10,004 questions
asked
2026-09-08T15:55:09.02+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 78%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJZ%3C/text%3E%3C/svg%3E)
Jia Zhen Kuek
0
Reputation points
edited the question
2026-09-10T04:20:47.19+00:00
Ian-T
10,695
Reputation points Microsoft External Staff
Moderator
1 answer
I need to speak to a human support agent about being locked out of Windows
I need to speak to a human support agent about being locked out of Windows I’ve updated my computers bios setting and after I did that it’s making me set up a new pin on my computer to log in when I do so it’s asking for a phone number verification that…
Windows for home | Windows 11 | Accounts, profiles, and login
10,004 questions
asked
2026-09-08T19:05:51.13+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 32%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHJ%3C/text%3E%3C/svg%3E)
Hunter Johnson
0
Reputation points
commented
2026-09-10T04:07:54.5266667+00:00
Emma1-N
11,865
Reputation points Microsoft External Staff
Moderator
1 answer
Microsoft account compromised: primary alias changed and 2FA added by attacker
Hello, My personal Microsoft account was compromised, and I am trying to determine whether there is any remaining recovery path. My original Microsoft account alias was: [email address removed due to PII] I received security notifications from Microsoft…
Windows for home | Windows 11 | Accounts, profiles, and login
10,004 questions
asked
2026-09-09T16:25:47.6733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 94%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDM%3C/text%3E%3C/svg%3E)
Diego Muciño
0
Reputation points
answered
2026-09-09T22:52:43.2733333+00:00
Bulldog
4,315
Reputation points
1 answer
I just got hacked and I dont know how to get it back because they changed the login email into this is the email ******@bibimail.net that hacked me can someone help me pls
hacked by this guy ******@bibimail.net deleted my login methods
Windows for home | Windows 11 | Accounts, profiles, and login
10,004 questions
asked
2026-09-09T20:15:30.07+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 8%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELW%3C/text%3E%3C/svg%3E)
Lucas Wickens
0
Reputation points
commented
2026-09-09T20:49:00.3033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 86%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJJ%3C/text%3E%3C/svg%3E)
John Jefferson Doyon
86,980
Reputation points
Independent Advisor
4 answers
Unknown verification email Win 11. **Worst customer experience I've ever had so far.**
My son installed Win 11 on his PC and now when he try's to sign in it asks him to verify his email. The verification email is an unknown one. Potential hack? We can't log into his account on his PC We've tried to reset the password by logging into his…
Windows for home | Windows 11 | Accounts, profiles, and login
10,004 questions
asked
2025-11-22T13:26:38.76+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 74%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKM%3C/text%3E%3C/svg%3E)
Kevin McDonald
0
Reputation points
commented
2026-09-09T20:48:52.8166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 99%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
John Musbach
0
Reputation points
2 answers
Can't add phone number to account, no "add" option available
followed procedure provided but when editing the profile under "Your info", "account info" "edit account info", there is no option to add a phone number to the account
Windows for home | Windows 11 | Accounts, profiles, and login
10,004 questions
asked
2026-09-09T17:47:51.11+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 33%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEM%3C/text%3E%3C/svg%3E)
E Montgomery
0
Reputation points
answered
2026-09-09T18:23:00.9533333+00:00
EmilyS726
264.5K
Reputation points
Independent Advisor