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ERR_SSL_PROTOCOL_ERROR

A few users reported that they could not access any Microsoft 365 services. I checked Intune, and the devices were compliant. There were no sign-in logs because the connection was not reaching Microsoft. We could not sync the devices, but the date and…

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
asked 2026-09-10T19:28:24.12+00:00
anju sukumaran 0 Reputation points
commented 2026-09-12T00:37:40.58+00:00
Xavier-D 12,600 Reputation points Microsoft External Staff Moderator
2 answers

Can't run 'sfc /scannow' or 'DISM /Online /Cleanup-Image /RestoreHealth' due to corruption.

I am trying to use the wsl --install to get a version of linux on my windows 11. However, it always fails due to Error 1009, saying 'The configuration registry database is corrupt.' So I tried to run 'sfc /scannow', I get 'Windows Resource Protection…

Windows for home | Windows 11 | Performance and system failures
asked 2026-09-11T23:31:44.3166667+00:00
Seth 0 Reputation points
answered 2026-09-12T00:36:02.69+00:00
S.Sengupta 32,031 Reputation points MVP Volunteer Moderator
0 answers

CANT ADD ACCOUNT TO AUTHENTICATOR

Hi, I'm trying to add my account to authenticator ap. It's a personal account. When I try it asks me to use said ap. I click dont have access. Then either the phone number option or email leads me to reset my password, the login where it agian asks me…

Microsoft Security | Microsoft Authenticator
asked 2026-09-12T00:32:42.2166667+00:00
Jesse Z 0 Reputation points
2 answers

Sound issue

My Win 11 Dell EBT2250 burps( Farts) when playing video's, usually musical video's and usually most often at the beginning of the video. I've tried most things. What is the problem?

Windows for home | Windows 11 | Performance and system failures
asked 2026-09-11T12:53:20.7866667+00:00
Kitchen PC 0 Reputation points
answered 2026-09-12T00:30:35.22+00:00
Clary-N 15,735 Reputation points Microsoft External Staff Moderator
1 answer

Sync issue with contacts and calendars and Outlook

I've reinstalled office 365 64-bit and installed iCloud. However, when I turn on sync Contacts and Calendars, it appears to download everything but ends in an error: Your setup couldn't be started because of an unexpected error (0x800706ba). My iCloud…

Microsoft 365 and Office | Other
asked 2026-09-10T19:56:12.1233333+00:00
James Kohnke 0 Reputation points
commented 2026-09-12T00:28:42.9366667+00:00
Xavier-D 12,600 Reputation points Microsoft External Staff Moderator
1 answer

how i can book mb-800 exam?

Hi, I had a schedule to take the mb-800 exam today at 1pm, but due to the location technical issues , i could not take it. How I can reschedule the exam? I do not have any options to set up next exam. Please let me know. Thanks. Kwonhee An.

Community Center | Discuss the Q&A site | Site suggestion
asked 2026-09-12T00:28:06.6433333+00:00
kh an 0 Reputation points
answered 2026-09-12T00:28:17.2733333+00:00

AI answer

2 answers

I am unable to install Windows 11 Insider Preview Experimental Build 28120.2912 over my current Build 28120.2630

I am unable to install Windows 11 Insider Preview Experimental Build 28120.2912 over my current Build 28120.2630. Windows Update repeatedly fails with the following message: “Some update files are missing or have problems. We’ll try to download the…

Windows Insider program | Windows Insider preview | Install, activate, and Windows update
asked 2026-09-09T01:33:14.06+00:00
commented 2026-09-12T00:25:54.6266667+00:00
2 answers

My bluetooth

my bluetooth wont show up in the pop up menu, i cant add any devices, and it tells me to trouble shoot it but i cant

Windows for home | Windows 11 | Settings
asked 2026-09-11T23:49:58.3233333+00:00
laine pennell 0 Reputation points
answered 2026-09-12T00:24:01.8933333+00:00
Ferdinand Nanalig 32,835 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

Hotmail account cannot be added to Outlook for Android on any device, other accounts work normally

I have a personal Hotmail account that works normally in Outlook.com, Outlook for Windows, and Samsung Email. Other Hotmail accounts work normally in Outlook for Android. This particular Hotmail account cannot be added to Outlook Mobile. I have tested it…

Outlook | Outlook for mobile | Outlook for Android | For home
asked 2026-09-10T18:50:02.4366667+00:00
Lenny Fridman 0 Reputation points
accepted 2026-09-12T00:15:51.4266667+00:00
Lenny Fridman 0 Reputation points
2 answers

lost Outlook emails and calendar data after update

lost all past emails and calendar data after update

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-09-11T23:57:07.8433333+00:00
Eric Gray 0 Reputation points
answered 2026-09-12T00:12:58.2633333+00:00
Eric Gray 0 Reputation points
1 answer

not able to login to workday on my new mobile

I changed my mobile device and since then I am not able to login to workday on my mobile. It keeps on showing signing in message.

Microsoft Copilot | Other
asked 2026-09-10T05:09:40.04+00:00
Saxena, Alka 0 Reputation points
commented 2026-09-12T00:12:39.3966667+00:00
Emma1-N 12,205 Reputation points Microsoft External Staff Moderator
1 answer

MacBook: Cannot select paper sizes other than Letter

In Word for Mac, I cannot change the paper size. If I select "Layout" from the heading and then select "size" the only option available is US Letter by default (there are no other options listed).

Microsoft 365 and Office | Word | Other | MacOS
asked 2026-09-12T00:11:59.5333333+00:00
DMc 0 Reputation points
answered 2026-09-12T00:12:08.7166667+00:00

AI answer

2 answers

How to clear clipboard on EDGE

I have been using cut/paste dialog on private website (UWorld.com). The clipboard is currently stuck on a single word that I can't delete. How do I clear the clipboard?

Microsoft Edge | Website issues | Windows 11
asked 2026-09-11T19:17:13.3933333+00:00
Brooks Goodgame 0 Reputation points
answered 2026-09-12T00:11:16.4433333+00:00
Clary-N 15,735 Reputation points Microsoft External Staff Moderator
1 answer

I cannot access my email on web mail or outlook app

tried incognito browser and still cant connect UTC Date: 2026-09-11T22:43:33.258Z Client Id: [Moderator note: Personally Identifiable Information removed] Session Id: [Moderator note: Personally Identifiable Information removed] Client Version:…

Outlook | Web | Outlook on the web for business | Sign in
asked 2026-09-11T23:10:45.1466667+00:00
Lisa Garcia 0 Reputation points
edited an answer 2026-09-12T00:08:50.9833333+00:00
Teddie Dang 1,265 Reputation points Independent Advisor
0 answers

Fill handle & drag-paste don't commit in Excel desktop

I have an issue where Excel's drag-to-fill and drag-to-copy/paste don't work, but everything else does. This started suddenly this morning after 2+ years of no issues, with no updates or new installs beforehand. Symptoms: • Select a cell, drag the fill…

Microsoft 365 and Office | Excel | Other | Windows
asked 2026-09-12T00:08:28.5766667+00:00
Horus 0 Reputation points
1 answer

I think I need to work with an agent to be able to get into my computer

I need to work with an agent to get into my computer after a normal operating system upgrade would not allow me into my computer. Windows 11. Home edition.

Windows for home | Windows 11 | Install and upgrade
asked 2026-08-31T19:07:19.1933333+00:00
Derril Wright 0 Reputation points
commented 2026-09-12T00:05:05.86+00:00
Emma1-N 12,205 Reputation points Microsoft External Staff Moderator
1 answer

not able to install any display driver and updates are not updating

around 4-5 days back my lappy got updated automatically and when it restarted it started on low resoultion and when i tried to open the nvidia app or setting a dialog box appeared saying (you are not currently using a display attached to an nvidia gpu)…

Windows for home | Windows 10 | Windows update
asked 2026-09-01T09:10:33.5233333+00:00
supriy vishnoi 0 Reputation points
commented 2026-09-11T23:58:47.9566667+00:00
Emma1-N 12,205 Reputation points Microsoft External Staff Moderator
0 answers

Microsoft 365 Word doesn't work

My Microsoft 365 Word is slow to open files from OneDrive, then disappears with a circle going round when you try to edit. I have spent hours over two days following instructions from bots and none have worked. I need a person to call me to fix this.

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-11T23:57:43.36+00:00
Shelley Smith 0 Reputation points
1 answer

Print spooler breaks when opening Microsoft word

I've got a weird one that I can't solve and I'm hoping someone here has seen it before. On one Windows 11 PC, the Print Spooler service stops every single time Microsoft Word is opened. It doesn't matter if I open a document or just launch Word and leave…

Microsoft 365 and Office | Word | Other | Windows
asked 2026-09-10T12:50:43.88+00:00
Phillipus Jonck 0 Reputation points
commented 2026-09-11T23:55:04.3866667+00:00
Xavier-D 12,600 Reputation points Microsoft External Staff Moderator
1 answer

Can't add money to child account via familysafety app or website

This has happened repeatedly over the last few months. Last time I was able to get through to actual support to get a ticket opened to unblock this, but that avenue is apparently now closed. "Contact us at Microsoft support We’re having trouble…

Microsoft 365 and Office | Microsoft Family Safety | Other | Windows
Microsoft 365 and Office | Microsoft Family Safety | Other | Windows

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

195 questions
asked 2026-09-11T02:07:37.9766667+00:00
Paddy McDonald 0 Reputation points
commented 2026-09-11T23:54:17.93+00:00
Xavier-D 12,600 Reputation points Microsoft External Staff Moderator