I think I need to work with an agent to be able to get into my computer

Question

I think I need to work with an agent to be able to get into my computer

Derril Wright 0

I need to work with an agent to get into my computer after a normal operating system upgrade would not allow me into my computer. Windows 11. Home edition.

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Answer 1

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Answer 2

Emma1-N 11,285 Microsoft External Staff Moderator

Welcome Derril Wright,

I'm sorry you're having trouble getting back into your PC after the Windows 11 upgrade.

Before suggesting the next steps, I need to narrow down the situation:

What exactly happens when you try to sign in?
Are you signing in with:
- A Microsoft personal account (such as Outlook.com, Hotmail.com, Live.com), or
- A work/school account provided by an organization?
Do you see the "I forgot my PIN" option on the sign-in screen?

Since the upgrade completed but you can no longer access Windows, please try these steps:

On the sign-in screen, select Sign-in options and try signing in with your Microsoft account password instead of your PIN.
If you see I forgot my PIN, select it and follow the prompts to reset the PIN using your Microsoft account credentials.
If you cannot sign in at all, force Windows into Recovery Environment:
- Turn the PC on.
- When the Windows logo appears, hold the power button to turn it off.
- Repeat this 3 times.
- On the fourth startup, select Advanced options > Troubleshoot > Startup Repair
If Startup Repair does not help, return to Advanced options > System Restore and choose a restore point created before the upgrade, if one is available.

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Emma1-N 11,285 Reputation points Microsoft External Staff Moderator

2026-09-02T04:48:12.27+00:00

Hello Derril Wright,

I just wanted to check if my previous response addressed your question correctly. If there is anything I may have misunderstood, I would truly appreciate it if you could provide a bit more detail to help me better understand your needs.
Derril Wright 0 Reputation points

2026-09-02T18:07:21.4666667+00:00

Hello, Emma1-N. I do appreciate that you reached out to me again.

As I indicated earlier, on or about August 30, 2026 when I tried to install the most recent MicroSoft update for Windows 11, it caused many problems with my laptop. I assume there was a bug in the update. I am hopeful the next time I am offered an upgrade the bugs will be worked out and everything will be back to normal with my laptop.

Is that a reasonable expectation?
Emma1-N 11,285 Reputation points Microsoft External Staff Moderator

2026-09-03T04:47:13.3066667+00:00

Hello Derril Wright,

Thank you for the update. Yes, that's generally a reasonable expectation. Windows updates are regularly refined, and issues affecting certain devices are often addressed in later updates.

That said, no update can guarantee that every issue will be resolved automatically, since results can vary depending on the device and its drivers.

If your laptop is now working normally, I would simply keep Windows updated and monitor how future updates behave. If any specific problem remains, please let us know the details and we'll be happy to help troubleshoot further.