2,072 questions with Outlook | Outlook for mobile | Outlook for Android | For home tags

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2 answers

can not set up my email account on new cell phone

I'm trying to set up my email on my new cell phone the problem I'm having is when they send the code to use to a email account I no longer use or have access to, and the verifing phone number we no longer know what it is, I can not update the info

Outlook | Outlook for mobile | Outlook for Android | For home
asked 2026-05-02T03:10:20.2+00:00
MICHELE GONZALEZ 0 Reputation points
answered 2026-05-02T04:09:35.38+00:00
Gunasekar N 65,980 Reputation points Independent Advisor
1 answer

Email has disappeared from outlook

I have seen an email notification, but when I've press it, the email had disappeared. Its not in any other folder or in deleted messages or the recently deleted.

Outlook | Outlook for mobile | Outlook for Android | For home
asked 2026-05-01T12:39:34.0766667+00:00
Maria Soler Bages 0 Reputation points
answered 2026-05-01T13:49:17.5933333+00:00
John Jefferson Doyon 67,355 Reputation points Independent Advisor
2 answers

Outlook Mobile App "Contacts" not syncing

Recently switched phone from Samsung A50 to A36. Installed mobile app to the A36 and set-up my Microsoft *.com account. Emails and calendar are syncing but NOT the "contacts". Instead I see a list of emails and phone numbers. It should be…

Outlook | Outlook for mobile | Outlook for Android | For home
asked 2026-04-01T19:08:38.7733333+00:00
Yves Bélanger 10 Reputation points
answered 2026-05-01T12:40:03.6966667+00:00
Guille Fernández García 0 Reputation points
2 answers

Problem with contacts in Outlook for Android

I just started having an odd issue with all the contacts in the Outlook app on my Android phone... For contacts that have multiple contact information (ie: a mobile number, house number, and or email address) listed, the app is breaking out the…

Outlook | Outlook for mobile | Outlook for Android | For home
asked 2026-04-15T20:08:45.46+00:00
Chris P 36 Reputation points
commented 2026-05-01T10:41:46.67+00:00
Victor1-V 7,730 Reputation points Microsoft External Staff Moderator
1 answer

phone not receiving email

My phone is displaying a message in email saying correct credentials needed. Go through the process till it asks for another email. I do not have another email. Can you help?

Outlook | Outlook for mobile | Outlook for Android | For home
asked 2026-04-29T13:59:26.1666667+00:00
rory smith 0 Reputation points
commented 2026-04-30T23:20:08.0366667+00:00
Chloe-L 12,780 Reputation points Microsoft External Staff Moderator
2 answers

when does my 24 hour lockout end?

I am locked out because of too many bad attemots. exactly when can I get back in?

Outlook | Outlook for mobile | Outlook for Android | For home
asked 2026-04-29T22:51:16.7366667+00:00
Naomi Reiman 0 Reputation points
answered 2026-04-29T23:24:02.4866667+00:00
Tin Luna 24,325 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

Not Receiving Junk Mail

I have not had any junk mail for 5 days. I need to get a website log in and those emails always go to junk folder. It is occurring on the web site, Android phone, Samsung Galaxy tablet and Kindle fire. I have spent many hours trying to figure this out…

Outlook | Outlook for mobile | Outlook for Android | For home
asked 2026-04-29T08:15:24.8+00:00
Janette Keys 20 Reputation points
accepted 2026-04-29T21:39:46.2+00:00
Janette Keys 20 Reputation points
2 answers

Can't log in to outlook app on my phone.

For the last 2 weeks I've been trying to log in and I've been going back and forth with Microsoft support to no avail. The issue is that every time I try to log in to my account, I get the message "You've tried to sign in too many times with an…

Outlook | Outlook for mobile | Outlook for Android | For home
asked 2026-04-13T14:35:04.1333333+00:00
Spirit Balanceholder 20 Reputation points
commented 2026-04-29T19:54:05.23+00:00
Laura Merilainen 15 Reputation points
3 answers

why can't i receive emails in my inbox

I receive junk emails, but no new emails in my inbox since October. I can send emails. This is on my Android phone (I uninstalled and reinstalled Outlook) and my Surface laptop.

Outlook | Outlook for mobile | Outlook for Android | For home
asked 2025-11-11T16:59:41.5+00:00
Debbie G 5 Reputation points
commented 2026-04-29T16:44:25.7966667+00:00
Hornblower409 8,190 Reputation points
2 answers

I can not sign in on my Samsung Android Keep getting error message

Error Something went wrong. (5ssai) Correlation ID: 48b8644b-bae3-4956-8e48-55199be150aa Code: 1164926648

Outlook | Outlook for mobile | Outlook for Android | For home
asked 2026-04-29T12:58:47.7433333+00:00
SJKB 0 Reputation points
answered 2026-04-29T13:40:33.31+00:00
Ferdinand Nanalig 29,020 Reputation points Independent Advisor
1 answer

trouble with the reverification pictures

There was an update over the weekend and now I can't get my Outlook email on my phone. I need a code in order to sign back in. To get a code you have to match up 5 pictures or something. I do not understand what these pictures mean or what I'm supposed…

Outlook | Outlook for mobile | Outlook for Android | For home
asked 2026-04-29T02:12:18.6933333+00:00
catherine rankin 0 Reputation points
edited an answer 2026-04-29T04:03:09.13+00:00
Gunasekar N 65,980 Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

Can't add new payment method

I am trying to update my payment method with a new card number and it keeps saying something in the fields is wrong. However, I have looked at every number, letter and space and it is correct. I removed my old expired payment method. I have tried adding…

Outlook | Outlook for mobile | Outlook for Android | For home
asked 2026-04-28T14:04:44.2166667+00:00
Kathy Moore 20 Reputation points
accepted 2026-04-28T14:51:00.19+00:00
Kathy Moore 20 Reputation points
2 answers

hotmail calendar not showing up in Android Google Calendar app

Hi, I just got the base Samsung S26.  I have 2 Microsoft accounts that I used for calendar.   I set up Outlook app on the phone.  In the setting, I enabled syncing for Calendar for both Microsoft accounts: 1 outlook and 1 hotmail.  In Samsung Calendar…

Outlook | Outlook for mobile | Outlook for Android | For home
asked 2026-04-15T19:24:44.1266667+00:00
redhonker 0 Reputation points
edited a comment 2026-04-28T13:54:33.6466667+00:00
Ian-T 7,640 Reputation points Microsoft External Staff Moderator
3 answers

how can I fix my app?

I can not open my emails on my Samsung phone before it was working fine. Says username or password incorrect yet I cam log into my Microsoft account using the same email address and password with laptop. What is the issue and how can I fix it?

Outlook | Outlook for mobile | Outlook for Android | For home
asked 2026-04-21T18:15:48.38+00:00
Farah Ali 0 Reputation points
edited a comment 2026-04-28T07:53:32.5633333+00:00
Winnie-B 7,440 Reputation points Microsoft External Staff Moderator
3 answers

Suddenly Outlook on Samsung S26 Ultra stopped working

My new S26 has been fine until suddenly the calendar did not work. Then the email didn't work and I got a black screen. I uninstalled and rebooted the phone. Installing Outlook is failing to work. What's wrong?

Outlook | Outlook for mobile | Outlook for Android | For home
asked 2026-04-20T19:08:38.58+00:00
Paul M Johnson 0 Reputation points
commented 2026-04-28T06:18:25.78+00:00
Chloe-V 7,650 Reputation points Microsoft External Staff Moderator
2 answers

Microsoft has signed me out of my hotmail account EVERY TIME I turn off my phone today!

Why is Microsoft doing this? What can I do to stay signed in?

Outlook | Outlook for mobile | Outlook for Android | For home
asked 2026-04-27T22:57:43.27+00:00
Melissa Campbell 0 Reputation points
answered 2026-04-28T00:18:54.44+00:00
EmilyS726 227K Reputation points Independent Advisor
2 answers

Hacked account help

I have been locked out of my hot mail accounts and can't get back in as they have changed my password and phone number for verification

Outlook | Outlook for mobile | Outlook for Android | For home
asked 2026-04-27T18:30:11.4233333+00:00
Wilson, Stephen H 0 Reputation points
answered 2026-04-27T19:04:45.13+00:00
Darhyl Amizola 40,650 Reputation points Independent Advisor
0 answers

Locked out of Hotmail and no longer have access to old phone for PIN (10 year account)

My brother has been locked out of his Hotmail account (which he has owned for 10+ years). He no longer has access to the contact number associated with the account so requesting a reset pin is not an option. We've tried numerous attempts at the automated…

Outlook | Outlook for mobile | Outlook for Android | For home
asked 2026-04-27T15:42:25.6333333+00:00
Richard Gosnay 0 Reputation points
1 answer

Microsoft Teams and Outlook is not launching on my mobile phone

I have recently updated my Google pixel 7a mobile operating system to Android 16, now, I am unable to open these apps on my phone. I have tried with clearing local cache and system storage, also uninstall and installed latest app available in playstore…

Outlook | Outlook for mobile | Outlook for Android | For home
asked 2026-04-27T13:09:36.82+00:00
G K, Raghu 0 Reputation points
edited the question 2026-04-27T13:40:07.4933333+00:00
Ian-T 7,640 Reputation points Microsoft External Staff Moderator
2 answers

installing outlook on android phone

I installed outlook on android phone trying to set up so I can receive e mails going to my computer It says to send code which I get off computer (6 times) and each time it says that code doesn't work.

Outlook | Outlook for mobile | Outlook for Android | For home
asked 2026-04-25T23:47:34.0933333+00:00
david omann 0 Reputation points
commented 2026-04-27T04:57:29.1+00:00
Winnie-B 7,440 Reputation points Microsoft External Staff Moderator