2,072 questions
2,072 questions with Outlook | Outlook for mobile | Outlook for Android | For home tags
2 answers
can not set up my email account on new cell phone
I'm trying to set up my email on my new cell phone the problem I'm having is when they send the code to use to a email account I no longer use or have access to, and the verifing phone number we no longer know what it is, I can not update the info
Outlook | Outlook for mobile | Outlook for Android | For home
asked 2026-05-02T03:10:20.2+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 87%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMG%3C/text%3E%3C/svg%3E)
MICHELE GONZALEZ
0
Reputation points
answered 2026-05-02T04:09:35.38+00:00
Gunasekar N
65,980
Reputation points
Independent Advisor
1 answer
Email has disappeared from outlook
I have seen an email notification, but when I've press it, the email had disappeared. Its not in any other folder or in deleted messages or the recently deleted.
Outlook | Outlook for mobile | Outlook for Android | For home
2,072 questions
asked 2026-05-01T12:39:34.0766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 57.99999999999999%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Maria Soler Bages
0
Reputation points
answered 2026-05-01T13:49:17.5933333+00:00
John Jefferson Doyon
67,355
Reputation points
Independent Advisor
2 answers
Outlook Mobile App "Contacts" not syncing
Recently switched phone from Samsung A50 to A36. Installed mobile app to the A36 and set-up my Microsoft *.com account. Emails and calendar are syncing but NOT the "contacts". Instead I see a list of emails and phone numbers. It should be…
Outlook | Outlook for mobile | Outlook for Android | For home
2,072 questions
asked 2026-04-01T19:08:38.7733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 14.000000000000002%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYB%3C/text%3E%3C/svg%3E)
Yves Bélanger
10
Reputation points
answered 2026-05-01T12:40:03.6966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 60%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGF%3C/text%3E%3C/svg%3E)
Guille Fernández García
0
Reputation points
2 answers
Problem with contacts in Outlook for Android
I just started having an odd issue with all the contacts in the Outlook app on my Android phone... For contacts that have multiple contact information (ie: a mobile number, house number, and or email address) listed, the app is breaking out the…
Outlook | Outlook for mobile | Outlook for Android | For home
2,072 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 24%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVV%3C/text%3E%3C/svg%3E)
1 answer
phone not receiving email
My phone is displaying a message in email saying correct credentials needed. Go through the process till it asks for another email. I do not have another email. Can you help?
Outlook | Outlook for mobile | Outlook for Android | For home
2,072 questions
asked 2026-04-29T13:59:26.1666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 62%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERS%3C/text%3E%3C/svg%3E)
rory smith
0
Reputation points
commented 2026-04-30T23:20:08.0366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 31%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
Chloe-L
12,780
Reputation points Microsoft External Staff
Moderator
2 answers
when does my 24 hour lockout end?
I am locked out because of too many bad attemots. exactly when can I get back in?
Outlook | Outlook for mobile | Outlook for Android | For home
2,072 questions
asked 2026-04-29T22:51:16.7366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 46%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENR%3C/text%3E%3C/svg%3E)
Naomi Reiman
0
Reputation points
answered 2026-04-29T23:24:02.4866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 64%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETL%3C/text%3E%3C/svg%3E)
Tin Luna
24,325
Reputation points
Independent Advisor
1 answer
One of the answers was accepted by the question author.
Not Receiving Junk Mail
I have not had any junk mail for 5 days. I need to get a website log in and those emails always go to junk folder. It is occurring on the web site, Android phone, Samsung Galaxy tablet and Kindle fire. I have spent many hours trying to figure this out…
Outlook | Outlook for mobile | Outlook for Android | For home
2,072 questions
asked 2026-04-29T08:15:24.8+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 51%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJK%3C/text%3E%3C/svg%3E)
Janette Keys
20
Reputation points
accepted 2026-04-29T21:39:46.2+00:00
Janette Keys
20
Reputation points
2 answers
Can't log in to outlook app on my phone.
For the last 2 weeks I've been trying to log in and I've been going back and forth with Microsoft support to no avail. The issue is that every time I try to log in to my account, I get the message "You've tried to sign in too many times with an…
Outlook | Outlook for mobile | Outlook for Android | For home
2,072 questions
asked 2026-04-13T14:35:04.1333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 35%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESB%3C/text%3E%3C/svg%3E)
Spirit Balanceholder
20
Reputation points
commented 2026-04-29T19:54:05.23+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 79%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELM%3C/text%3E%3C/svg%3E)
Laura Merilainen
15
Reputation points
3 answers
why can't i receive emails in my inbox
I receive junk emails, but no new emails in my inbox since October. I can send emails. This is on my Android phone (I uninstalled and reinstalled Outlook) and my Surface laptop.
Outlook | Outlook for mobile | Outlook for Android | For home
2,072 questions
asked 2025-11-11T16:59:41.5+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 14.000000000000002%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDG%3C/text%3E%3C/svg%3E)
Debbie G
5
Reputation points
commented 2026-04-29T16:44:25.7966667+00:00
Hornblower409
8,190
Reputation points
2 answers
I can not sign in on my Samsung Android Keep getting error message
Error Something went wrong. (5ssai) Correlation ID: 48b8644b-bae3-4956-8e48-55199be150aa Code: 1164926648
Outlook | Outlook for mobile | Outlook for Android | For home
2,072 questions
asked 2026-04-29T12:58:47.7433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 22%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
SJKB
0
Reputation points
answered 2026-04-29T13:40:33.31+00:00
Ferdinand Nanalig
29,020
Reputation points
Independent Advisor
1 answer
trouble with the reverification pictures
There was an update over the weekend and now I can't get my Outlook email on my phone. I need a code in order to sign back in. To get a code you have to match up 5 pictures or something. I do not understand what these pictures mean or what I'm supposed…
Outlook | Outlook for mobile | Outlook for Android | For home
2,072 questions
asked 2026-04-29T02:12:18.6933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 71%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECR%3C/text%3E%3C/svg%3E)
catherine rankin
0
Reputation points
edited an answer 2026-04-29T04:03:09.13+00:00
Gunasekar N
65,980
Reputation points
Independent Advisor
2 answers
One of the answers was accepted by the question author.
Can't add new payment method
I am trying to update my payment method with a new card number and it keeps saying something in the fields is wrong. However, I have looked at every number, letter and space and it is correct. I removed my old expired payment method. I have tried adding…
Outlook | Outlook for mobile | Outlook for Android | For home
2,072 questions
asked 2026-04-28T14:04:44.2166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 8%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKM%3C/text%3E%3C/svg%3E)
Kathy Moore
20
Reputation points
accepted 2026-04-28T14:51:00.19+00:00
Kathy Moore
20
Reputation points
2 answers
hotmail calendar not showing up in Android Google Calendar app
Hi, I just got the base Samsung S26. I have 2 Microsoft accounts that I used for calendar. I set up Outlook app on the phone. In the setting, I enabled syncing for Calendar for both Microsoft accounts: 1 outlook and 1 hotmail. In Samsung Calendar…
Outlook | Outlook for mobile | Outlook for Android | For home
2,072 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 0%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
3 answers
how can I fix my app?
I can not open my emails on my Samsung phone before it was working fine. Says username or password incorrect yet I cam log into my Microsoft account using the same email address and password with laptop. What is the issue and how can I fix it?
Outlook | Outlook for mobile | Outlook for Android | For home
2,072 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 28.000000000000004%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFA%3C/text%3E%3C/svg%3E)
3 answers
Suddenly Outlook on Samsung S26 Ultra stopped working
My new S26 has been fine until suddenly the calendar did not work. Then the email didn't work and I got a black screen. I uninstalled and rebooted the phone. Installing Outlook is failing to work. What's wrong?
Outlook | Outlook for mobile | Outlook for Android | For home
2,072 questions
asked 2026-04-20T19:08:38.58+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 82%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPM%3C/text%3E%3C/svg%3E)
Paul M Johnson
0
Reputation points
commented 2026-04-28T06:18:25.78+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 14.000000000000002%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECV%3C/text%3E%3C/svg%3E)
Chloe-V
7,650
Reputation points Microsoft External Staff
Moderator
2 answers
Microsoft has signed me out of my hotmail account EVERY TIME I turn off my phone today!
Why is Microsoft doing this? What can I do to stay signed in?
Outlook | Outlook for mobile | Outlook for Android | For home
2,072 questions
asked 2026-04-27T22:57:43.27+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 38%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMC%3C/text%3E%3C/svg%3E)
Melissa Campbell
0
Reputation points
answered 2026-04-28T00:18:54.44+00:00
EmilyS726
227K
Reputation points
Independent Advisor
2 answers
Hacked account help
I have been locked out of my hot mail accounts and can't get back in as they have changed my password and phone number for verification
Outlook | Outlook for mobile | Outlook for Android | For home
2,072 questions
asked 2026-04-27T18:30:11.4233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 87%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWS%3C/text%3E%3C/svg%3E)
Wilson, Stephen H
0
Reputation points
answered 2026-04-27T19:04:45.13+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 39%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDA%3C/text%3E%3C/svg%3E)
Darhyl Amizola
40,650
Reputation points
Independent Advisor
0 answers
Locked out of Hotmail and no longer have access to old phone for PIN (10 year account)
My brother has been locked out of his Hotmail account (which he has owned for 10+ years). He no longer has access to the contact number associated with the account so requesting a reset pin is not an option. We've tried numerous attempts at the automated…
Outlook | Outlook for mobile | Outlook for Android | For home
2,072 questions
asked 2026-04-27T15:42:25.6333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 28.999999999999996%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERG%3C/text%3E%3C/svg%3E)
Richard Gosnay
0
Reputation points
asked 2026-04-27T15:42:25.6333333+00:00
Richard Gosnay
0
Reputation points
1 answer
Microsoft Teams and Outlook is not launching on my mobile phone
I have recently updated my Google pixel 7a mobile operating system to Android 16, now, I am unable to open these apps on my phone. I have tried with clearing local cache and system storage, also uninstall and installed latest app available in playstore…
Outlook | Outlook for mobile | Outlook for Android | For home
2,072 questions
asked 2026-04-27T13:09:36.82+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 85%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGK%3C/text%3E%3C/svg%3E)
G K, Raghu
0
Reputation points
edited the question 2026-04-27T13:40:07.4933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 49%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIT%3C/text%3E%3C/svg%3E)
Ian-T
7,640
Reputation points Microsoft External Staff
Moderator
2 answers
installing outlook on android phone
I installed outlook on android phone trying to set up so I can receive e mails going to my computer It says to send code which I get off computer (6 times) and each time it says that code doesn't work.
Outlook | Outlook for mobile | Outlook for Android | For home
2,072 questions
asked 2026-04-25T23:47:34.0933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 57.99999999999999%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDO%3C/text%3E%3C/svg%3E)
david omann
0
Reputation points
commented 2026-04-27T04:57:29.1+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 40%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWB%3C/text%3E%3C/svg%3E)
Winnie-B
7,440
Reputation points Microsoft External Staff
Moderator