Recommendations for improving the Microsoft Q&A website
Since the exam could not be taken because of a technical issue at the location, reschedule it through the Learn profile first:
- Sign in to the Learn profile.
- Open Profile from the avatar menu.
- Go to Credentials > Certifications.
- Find the exam appointment and select Reschedule.
- Complete the change on the exam delivery provider’s site after the redirect.
If the appointment does not appear or there is no option to reschedule, contact Pearson VUE support for exam-delivery issues. If more help is needed with certification scheduling, use Microsoft Certification Support.
Also note: exam appointments must be rescheduled or canceled at least 24 hours before the scheduled time or the fee may be forfeited.