16,092 questions with Microsoft 365 and Office | OneDrive | For home | Windows tags

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2 answers

Hidden and / or scrambled files

How can I get my 365 back to the original settings so I can access them easily. I can access the One Drive files directly but can't if I need to attach them to an email?

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-02T20:32:16.06+00:00
Richard Hyland 0 Reputation points
commented 2026-09-10T14:53:23.7366667+00:00
Thomas4-N 21,530 Reputation points Microsoft External Staff Moderator
0 answers

Onedrive won't connect to shared - only shows personal

PC worked fine all day Tuesday. Yesterday logged on and it was showing personal Onedrive instead of the shared. tried to unlink PC but hangs onedrive. Tried to add account - it just stays in the personal. I've tried everything that was suggested online…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-10T12:21:49.52+00:00
Jim DeHart 0 Reputation points
commented 2026-09-10T13:59:40.6033333+00:00
John Jefferson Doyon 86,980 Reputation points Independent Advisor
2 answers

Hacked Microsoft 365 Family Account: Recovery Process Loops and No Way to Contact Support

Dear all, Our Microsoft 365 Family account was hacked in late July. Since then, we have no longer been able to access our family photo archive on OneDrive. I can still see my former OneDrive folders and files on my local PC, but the files cannot be…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-07T19:10:28.36+00:00
OM 0 Reputation points
commented 2026-09-10T09:19:33.04+00:00
OM 0 Reputation points
1 answer

Onedrive vault cannot be opened

I am unable to open my Onedrive vault on any device - Windows 11, iphone or ipad.

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-08T17:39:43.56+00:00
Rumy Dukandar 0 Reputation points
commented 2026-09-10T07:24:07.8633333+00:00
Norah-L 10,490 Reputation points Microsoft External Staff Moderator
3 answers

Missing Files in Personal Vault

Two days ago, I could see files in my personal vault in one drive, today some files are no longer in vault nor are they in recycle bin nor can I restore. I need these pdf docs

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-07T17:49:49.6566667+00:00
Gerson Madrid 0 Reputation points
answered 2026-09-10T04:53:47.4933333+00:00
Xavier-D 12,515 Reputation points Microsoft External Staff Moderator
3 answers

I have 1TB used 19.2GB but exceeded data allowance

I am using Microsoft 365 for Family. Which provides 1TB of data when checking I used 19.2GB. However, the error message appears that I exceeded my data allowance. I am unable to find which to unlink and relink the OneDrive as this may solve my problem.…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-10T00:35:36.83+00:00
Rudolf St 0 Reputation points
answered 2026-09-10T02:09:27.7466667+00:00
Emmanuel Santana 40,115 Reputation points Independent Advisor
2 answers

you have deleted all of our photos off my computer, why did you do this with out my permission.

I am not very happy that you deleted all of our holiday photos from one drive when we where on holiday when I had no accesses to my computer for one month, you did not asked for permission from me to do this so you need to explain your action before I…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-08T15:03:11.33+00:00
Alan Priestley 0 Reputation points
commented 2026-09-09T23:42:48.3066667+00:00
Xavier-D 12,515 Reputation points Microsoft External Staff Moderator
2 answers

How to renew my one drive subscription

I am unable to renew my OneDrive subscription. The payment for the upgraded plan is not being processed in your system.

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2025-10-21T18:13:41.99+00:00
nupur prothi 10 Reputation points
commented 2026-09-09T23:24:42.3266667+00:00
the yates 0 Reputation points
2 answers

management of files on Onedrive.live storage

Please describe how to delete files from my on-line One Drive storage?

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-09T22:03:45.22+00:00
Stephen J Friedman 0 Reputation points
answered 2026-09-09T22:39:35.0233333+00:00
John Jefferson Doyon 86,980 Reputation points Independent Advisor
1 answer

I am trying to setup One drive on my computer to be able to access `TB of storage.

If I have MS 365 Family plan how do I setup one drive to access my 1 TB of storage?

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-09T17:59:22.6533333+00:00
Ron Mylius 0 Reputation points
answered 2026-09-09T18:31:43.61+00:00
EmilyS726 264.5K Reputation points Independent Advisor
2 answers

cloud storage error flag

I've used only 4% of my cloud storage but am getting error flags when saving pictures. What's the problem?

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-09T16:31:11.2466667+00:00
Cathy Dent 0 Reputation points
answered 2026-09-09T17:53:12.3+00:00
John Jefferson Doyon 86,980 Reputation points Independent Advisor
2 answers

Onedrive issue

i lost all my files on onedrive what am supposed to do to get them back?

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-09T07:31:51.1433333+00:00
gmail 100a 0 Reputation points
commented 2026-09-09T14:20:20.73+00:00
Bulldog 4,315 Reputation points
2 answers

OneDrive Personal Downloading a File

OneDrive is showing it is actively downloading an 11MB file with (71%) completion. But it never completes. Which file is it and how do I stop this?

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-09T12:38:37.6+00:00
Arney Srackangast 0 Reputation points
answered 2026-09-09T13:32:31.6266667+00:00
SD - IA 178.7K Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

Unknown render failure when trying to access Personal OneDrive Vault

I am able to access my normal OneDrive account info on my PC just fine. But, when I try to access the Personal Vault within One Drive on my PC using my Chrome browser, I am now getting an error after entering my authentication to gain access: …

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-09T10:50:12.3733333+00:00
Rick Dulaine 20 Reputation points
accepted 2026-09-09T11:20:00.7433333+00:00
Rick Dulaine 20 Reputation points
4 answers

Microsoft Excel file reverted to much older version despite dates matching and no Version History option

I've seen similar questions posted but I hope for a possible answer that works for a PC user. I have an Excel budget file that is updated weekly. The last "saved date" opens correctly but the file is months old (in fact, from last year). There…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-05T14:26:56.3333333+00:00
SF2 0 Reputation points
commented 2026-09-09T10:43:53.7233333+00:00
Thomas4-N 21,530 Reputation points Microsoft External Staff Moderator
2 answers

"404 file not found" error on all files when logged in to the cloud

Hello, When I login to my Onedrive account at https://onedrive.live.com/ and try to Open a file it gives me a "404 file not found" error for all files in the cloud. I'm not able to Download any of the files either, only Open or share are…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-03T22:10:04.38+00:00
Jim Bauerly 0 Reputation points
answered 2026-09-09T07:26:00.0433333+00:00
Anh Nguyen 0 Reputation points
1 answer

One drive personal vault cannot be accessed

cannot access personal vault in one drive. i get a render error. i have tried several times, cleared my cache, signed out and signed back into onedrive, restarted my windows laptop and opened in a private window with the same result.

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-05T12:59:04.4466667+00:00
sweyman 10 Reputation points
commented 2026-09-09T07:25:47.73+00:00
Thomas4-N 21,530 Reputation points Microsoft External Staff Moderator
2 answers

Error trying to share One Drive file today 'Unable to share right now Close this message and try again. If this keeps happening, please try again later.'

[Moderation note: Personal identifiable information removed]

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-01T21:05:54.5666667+00:00
Phyllis Pierce 0 Reputation points
commented 2026-09-09T06:48:26.0333333+00:00
Kai-H 26,135 Reputation points Microsoft External Staff Moderator
2 answers

How to fix (IN S MODE) AppData\Local\Microsoft\OneDrive\Codes\8.0.0.54\avutil-60.dll

This is one of 4-5 errors I get on start up. MS help says uninstall onedrive, restart, the reinstall onedrive. Sounds good but onedrive cannot be reinstalled in S mode. Is onedrive a microsoft product? NOW WHAT??

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-08-30T17:06:10.99+00:00
SkipS 0 Reputation points
commented 2026-09-09T06:42:45.6066667+00:00
Kai-H 26,135 Reputation points Microsoft External Staff Moderator
2 answers

I cannot view files and folders created in OneDrive from another computer

I have tried a few ways to see the file, one of which user account which is correct and can't seem to view the files.

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-09T03:01:35.8733333+00:00
Charan Dhanoa 15 Reputation points
edited a comment 2026-09-09T05:16:56.4533333+00:00
GsN5034 - IA 76,465 Reputation points Independent Advisor