3,259 questions
1 answer
App missing from Microsoft Store Library
Sketchbook Pro is listed in my Order History, but it is missing from my Library in Microsoft Store. I need to re-download the software because I lost it in a system hard crash.
Windows for home | Windows 11 | Microsoft Store
asked 2026-08-14T22:33:56.0333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 74%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGN%3C/text%3E%3C/svg%3E)
Geoff Nunes
0
Reputation points
commented 2026-08-16T19:03:19.02+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 86%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJJ%3C/text%3E%3C/svg%3E)
John Jefferson Doyon
83,030
Reputation points
Independent Advisor
1 answer
XBOX One console keeps asking for Guest key even though I have removed personal key/passwords.
I cannot download/access anything on my Xbox One as it keeps asking for a Guest Access Key? I have removed my personal pin/login passwords but I cannot add any games I have purchased due to needing a guest key? I do not want to delete account and reload…
Windows for home | Other | Gaming
4,166 questions
asked 2026-02-14T23:05:51.1666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 37%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKR%3C/text%3E%3C/svg%3E)
karl ridgway
15
Reputation points
commented 2026-08-16T19:02:37.15+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 92%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKE%3C/text%3E%3C/svg%3E)
KaeRaine Elnliwilts
0
Reputation points
1 answer
not getting mail
i have not getten any mail in Outlook on my laptop since 8-7-2026. I see lots of mail in Safari on my iPad.
Outlook | Windows | New Outlook for Windows | For home
Outlook | Windows | New Outlook for Windows | For home
Using New Outlook on Windows for personal email, calendar, and contact management
11,836 questions
asked 2026-08-16T18:51:33.41+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 28.999999999999996%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJH%3C/text%3E%3C/svg%3E)
John Huebner
0
Reputation points
answered 2026-08-16T18:51:47.63+00:00
AI answer
1 answer
MS Office 365 not launching on my 3 devices (1 year old Windows 11 laptop, Samsung tablet and Samsung 23 smartphone).
MS 365 copilot is not working for me... i try to open a word or excel document and I get the message "uploading from device and will send a copy to OneDrive for Consumer"... i cannot find the document to open... its very confusing... so i try…
Microsoft 365 and Office | OneDrive | For home | Android
Microsoft 365 and Office | OneDrive | For home | Android
A Microsoft file hosting and synchronization service.
1,155 questions
asked 2026-08-16T18:47:41.11+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 57.99999999999999%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGT%3C/text%3E%3C/svg%3E)
glen teske
0
Reputation points
answered 2026-08-16T18:47:58.48+00:00
AI answer
1 answer
365 Family cannot complete install
I purchased 365 Family thru Amazon, successfully installed it on my iMac and when I send an invite my MacBook using an email it as received by the MacBook Pro. When I accept the invitation it tells me that I already joined a Microsoft 365 Family.…
Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
2,653 questions
asked 2026-08-16T17:53:01.2333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 65%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERB%3C/text%3E%3C/svg%3E)
Roger Bell
0
Reputation points
commented 2026-08-16T18:40:44.4766667+00:00
John Jefferson Doyon
83,030
Reputation points
Independent Advisor
1 answer
Output on speakers for PC randomly varies
The sound output on my PC speakers randomly turns down briefly when I am streaming. All looks to be in order with settings & only other devices attached to my PC is a wired printer & occasionally my iPhone. How can I remedy this?
Windows for home | Other | Devices and drivers
6,743 questions
asked 2026-08-16T18:00:25.1+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 57.00000000000001%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKF%3C/text%3E%3C/svg%3E)
k flynn
0
Reputation points
commented 2026-08-16T18:37:02.61+00:00
John Jefferson Doyon
83,030
Reputation points
Independent Advisor
1 answer
music from phone not coming though speakers on computer
I want to connect phone zfold 8 to computer. I have successfully done that but when i play music on phone it will not come out speakers. i ha e done the test and yes sound comes out. what should I do?
Windows for home | Windows 11 | Connect Phone and PC
1,356 questions
asked 2026-08-16T16:41:14.0766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 89%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERR%3C/text%3E%3C/svg%3E)
rodney rice
0
Reputation points
commented 2026-08-16T18:33:44.4366667+00:00
John Jefferson Doyon
83,030
Reputation points
Independent Advisor
1 answer
I can’t send my files to my pc with the app
I can’t send my pictures or files to my pc. But i can send pictures and files from my pc to my phone using the link to windows app. Whats wrong?
Windows for home | Windows 11 | Files, folders, and storage
11,615 questions
asked 2026-08-16T17:15:48.0133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 62%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Shy Sumrell
0
Reputation points
commented 2026-08-16T18:10:04.0566667+00:00
John Jefferson Doyon
83,030
Reputation points
Independent Advisor
1 answer
Getting my account back
I Will Probably not use Microsoft anymore I f I can’t get some actual help because I made an account at 18 and trying to put my info into my next Xbox and I kept getting The 24hr Wait Limit for about a week and I’m still waiting for this if I can’t get…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
23,994 questions
asked 2026-08-16T16:50:25.3733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 80%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIH%3C/text%3E%3C/svg%3E)
Isaiah Hodges
0
Reputation points
edited the question 2026-08-16T17:58:02.5633333+00:00
Gérard Oomens
129.7K
Reputation points
Volunteer Moderator
1 answer
How to download photos (55,000) and videos (2000) to external hard drive
I started downloading chunks of photos to an external hard drive from my icloud folder which deletes them from my phone as well. I would like to take everything from the icloud and transfer to this hard drive. All icloud photos are now in a folder on my…
Windows for home | Windows 10 | Files, folders, and storage
23,570 questions
asked 2026-08-16T17:46:46.3533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 75%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKF%3C/text%3E%3C/svg%3E)
kaelyn foss
0
Reputation points
answered 2026-08-16T17:47:04.3333333+00:00
AI answer
1 answer
How do I request an increase to Azure Communication Services Email sending limits for a verified custom domain?
We are using Azure Communication Services Email to send transactional email from a verified custom domain, and we are hitting the default sending rate limits. Current behaviour: During a single controlled test run, the service accepted a batch of…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,757 questions
asked 2026-08-14T08:29:33.31+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 66%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Mihir Srivastava
0
Reputation points Microsoft Employee
commented 2026-08-16T17:19:06.7566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 7.000000000000001%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPM%3C/text%3E%3C/svg%3E)
Praneeth Maddali
12,185
Reputation points Microsoft External Staff
Moderator
1 answer
Legacy MCSE NT4.0 Certs Don't show
Hello, my legacy certifications may no longer be relevant to current cloud solutions, but they are still achievements and certifications that prove competence is system management and troubleshooting. What needs to happen to be able to have my legacy…
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
57,160 questions
asked 2026-08-16T17:02:20.3033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 12%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPS%3C/text%3E%3C/svg%3E)
Paul Simkonis
0
Reputation points
edited the question 2026-08-16T17:08:00.0033333+00:00
Erland Sommarskog
136.3K
Reputation points MVP
Volunteer Moderator
1 answer
how to activate my domain with new MCPP membership?
getting error message when i verify my domain under admin.cloud.microsoft
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
31,075 questions
asked 2026-08-16T16:30:35.2333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 47%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESK%3C/text%3E%3C/svg%3E)
SROSSI@KSARCAPITAL.COM
0
Reputation points
answered 2026-08-16T16:30:49.1133333+00:00
AI answer
1 answer
How could they have made such a mess of file explorer in Windows 11?
I HATE the new file explorer. I used to be able to have the main file types, documents, pictures, music etc listed in the navigation pane then drop down submenus to find what I want. If I then wanted to go back to a different submenu they were all still…
Windows for home | Windows 11 | Performance and system failures
32,190 questions
asked 2026-08-16T16:11:31.5866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 86%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHP%3C/text%3E%3C/svg%3E)
Henry Parr
0
Reputation points
answered 2026-08-16T16:11:51.7766667+00:00
AI answer
1 answer
why is my computer asking for a bit locker recovery key
All of the sudden my desktop computer is asking for a bit locker recovery key. Why is this? Also I logged into Microsoft account from another laptop and the desktop is not listed as a device, so I cannot get the recovery key.
Microsoft Security | Microsoft Identity Manager
Microsoft Security | Microsoft Identity Manager
A tool for managing user identities, credentials, and access across on-premises and cloud environments
1,536 questions
asked 2026-08-16T15:18:41.7333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 5%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETS%3C/text%3E%3C/svg%3E)
tyler Sabo
0
Reputation points
answered 2026-08-16T15:18:55.02+00:00
AI answer
1 answer
Transferring Authenticator to new phone
I need to transfer my authenticator from my old Android phone to my new Android phone. How do I do that?
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,153 questions
asked 2026-04-07T21:52:04.5133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 27%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETP%3C/text%3E%3C/svg%3E)
Tammy Pieper
0
Reputation points
commented 2026-08-16T14:57:44.0966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 51%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
Crystal
0
Reputation points
1 answer
Remove Markup and Comments
Remove Markup and Comments I read Stefan Blom strategy to remove markup. On my version of Word, when Accept is clicked, All Changes and Stop Tracking does not appear. What should I do to remove Markup from my document? On the Review tab, click the…
Microsoft 365 and Office | Word | For home | Other
Microsoft 365 and Office | Word | For home | Other
A family of Microsoft word processing software products for creating web, email, and print documents.
703 questions
asked 2026-08-16T13:39:11.88+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 61%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAC%3C/text%3E%3C/svg%3E)
Alvin Crawford
0
Reputation points
edited the question 2026-08-16T14:37:16.71+00:00
Stefan Blom
348.2K
Reputation points MVP
Volunteer Moderator
1 answer
Unexpected Error message while scheduling exam
I am attempting to schedule the AB-730 exam. At the point of checkout, I attempted to enter a Pearson Vue discount code. I entered more than one and I was kicked out of the page. After attempting to schedule again. I am getting the following error…
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
57,160 questions
asked 2026-03-13T14:22:13.9033333+00:00
Latina L. Lewis
0
Reputation points
edited the question 2026-08-16T14:03:58.2266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 22%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
JuliaMarvin
21,155
Reputation points
Volunteer Moderator
1 answer
How to fix update error "Installation Failure: Windows failed to install the following update with error 0xC1900101: Windows 11 Insider Preview Feature Update (26220.9022)."
Tried to remove all known additional devices. In device manager no Unknown devices shown. Tried to update couple moth already, no luck. Urgently need hellp, to try any other options to update, but not with clean install.
Windows Insider program | Windows Insider preview | Install, activate, and Windows update
asked 2026-08-16T09:20:31.22+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 28.000000000000004%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMG%3C/text%3E%3C/svg%3E)
Murad Gurbanov
0
Reputation points
answered 2026-08-16T09:20:48.5366667+00:00
AI answer
1 answer
How do I stop emails from blocked senders still coming into my Junk folder
Hi, I use Outlook Classic in Microsoft 365. I keep getting emails from blocked senders appearing in my Junk folder. How can I stop these emails coming in? I don't want to automatically delete all emails in my Junk folder as I get the occasional…
Outlook | Windows | Classic Outlook for Windows | For home
Outlook | Windows | Classic Outlook for Windows | For home
Using Classic Outlook on Windows for personal email, calendar, and contact management
32,408 questions
asked 2026-08-16T08:54:48.9666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 50%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJP%3C/text%3E%3C/svg%3E)
John P
0
Reputation points
answered 2026-08-16T08:55:03.9433333+00:00
AI answer