20,429 questions with Microsoft 365 and Office | Install, redeem, activate | For home | Windows tags

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fixing the crashing problem when opening

in all programs of Microsoft this message appears, and I don't know how I can solve it I searched about the problems, and I found that the programs need to be repaired (quick repair or online repair) but nothing works and try reinstalling it and…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-10T13:55:47.02+00:00
Ammar Ahmed Hatem 0 Reputation points
2 answers

Cannot Use My Product Key on a New Laptop

I went to setup.office.com, I redeemed my key and then chose 64bit. It then says Service Unavailable, try again later

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-07T23:12:22.1333333+00:00
Jana Gordon 0 Reputation points
answered 2026-09-10T09:28:47.5133333+00:00
Kai-H 26,135 Reputation points Microsoft External Staff Moderator
1 answer

microsoft office from microsoft 365 will not load

i purchased a subscription from microsoft for microsoft 365 but when i try and run office it said invalid key for office 2021

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-06T19:14:40.1+00:00
Micheal Matthews 0 Reputation points
commented 2026-09-10T08:40:22.7233333+00:00
Kai-H 26,135 Reputation points Microsoft External Staff Moderator
2 answers

I can't accept an invitation for Microsoft 365 from a family member

I receive the error "Sorry, something went wrong. We’re not sure what happened, but refreshing the page may help, or trying again in a little while." I have tried this on multiple computers and receive the error every time. My recent attempt…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-05T18:14:29.9966667+00:00
Lyle Carlson 0 Reputation points
commented 2026-09-10T08:39:16.7466667+00:00
Kai-H 26,135 Reputation points Microsoft External Staff Moderator
2 answers

Double billing

I started my account as with an old account . That address is no longer active. I renewed my 365 account using a new address and paid full price $129.99. That worked, but now Iam still getting monthly billings also.....that needs to stop!!! Can you…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-09T23:40:12.4866667+00:00
leslie white 0 Reputation points
answered 2026-09-10T04:49:15.1066667+00:00
Ian-T 10,695 Reputation points Microsoft External Staff Moderator
1 answer

Can't claim microsoft office 2024

I bought my laptop which comes with Office Home 2024 but when I go to claim it, it pops up as product unavailable. How can I claim?

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-09T21:59:02.94+00:00
Bianca Zhang 0 Reputation points
edited an answer 2026-09-10T02:31:07.9+00:00
Norah-L 10,490 Reputation points Microsoft External Staff Moderator
1 answer

Word displays a red banner stating SUBSCRIPTION CANCELLED

I renewed my subscription to Office 365 Basic for 19.99 on Aug 24. My purchase history for renewing this product in Aug goes back years. What can I do to get my subscription's status such that I can run my Office programs?

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-09T22:06:11.8366667+00:00
PeterF 0 Reputation points
answered 2026-09-09T22:42:25.86+00:00
EmilyS726 264.5K Reputation points Independent Advisor
2 answers

Why does costco office download saw microsoft365 when I purchased the desktop software

I purchased the desktop version of 2024 Microsoft office home software through Costco. When I began the download the message box says microsoft365. So, my question is if the software suite is actually loaded on my PC or is it a 365 product? My intent was…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-09T19:12:58.93+00:00
Carrie Kowalski 0 Reputation points
answered 2026-09-09T19:25:36.63+00:00
Stefan Blom 351.1K Reputation points MVP Volunteer Moderator
1 answer

Quiero quitar totalmente el office de mi PC

Necesito limpiar completamente el office de mi ordenador porque no me deja instalar el Office 365. Hay alguno apliación parta poder limpiar el office de mi PC?

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-09T17:47:27.2266667+00:00
answered 2026-09-09T18:19:07.8166667+00:00
Hector FC 33,665 Reputation points Independent Advisor
1 answer

Office 2016 sign-in window not responding on multiple computers – unable to sign in

Hello, We are experiencing an issue with Microsoft Office 2016 sign-in on multiple computers in our organization. The problem is very similar to the one described here: “MS Office 2016 cannot sign in” The Office sign-in window opens, but it does not work…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-09T10:48:39.2+00:00
Szymon 0 Reputation points
answered 2026-09-09T16:08:49.05+00:00
Lucus-V 12,525 Reputation points Microsoft External Staff Moderator
1 answer

kayıt dışı yazılım

merhaba 26.06.2018 media makrt firmasından satın aldığım microsoft office rogram şifresi maalesef kabul edilmiyor sistem tarafından. sürekli kaçak yazılım uyarısı alıyorum. destek rica ederim.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-09T13:31:46.75+00:00
69 Ada 0 Reputation points
answered 2026-09-09T14:08:36.1966667+00:00
DaveM121 928.6K Reputation points Independent Advisor
1 answer

Install Microsoft 365 Family from Dell. Must wait until my Premium account ends.

I have Microsoft 365 Premium I have purchased Microsoft 365 Family from Dell. I cannot install Microsoft 365 Family until the Premium account ends. I have the Dell Account Key but I cannot access it.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-09T12:39:41.49+00:00
Tim Hazelbaker 0 Reputation points
answered 2026-09-09T13:13:54.8966667+00:00
John Jefferson Doyon 86,980 Reputation points Independent Advisor
1 answer

How to get past the “success” box and “save’ after proving I am human?

I have successfully registered my new Microsoft 365 Personal product key, following its purchase with one year’s subscription and added the payment details for annual renewal, proved that I am human with the word “success” in the box but when clicking on…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-06-09T10:45:22.1+00:00
David Vinson 5 Reputation points
commented 2026-09-09T13:10:01.2666667+00:00
Granite 0 Reputation points
2 answers

How do I activate MS365, purchased with my laptop from a store in the UK

I purchased a laptop from Lenovo in the UK on 3 November 2025, for someone else. The package included MS365 personal and required activation. How do I activate the MS365 ? The laptop was purchased in a different name and email (ie. not the recipient's…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-09T10:08:22.84+00:00
Miriam 0 Reputation points
edited an answer 2026-09-09T10:13:41.2733333+00:00
Stefan Blom 351.1K Reputation points MVP Volunteer Moderator
1 answer

Como reactivar Microsoft Office

En enero del 2025 compré de CODIGE licencia para activar Microsoft Office, ahora no puedo hacer. ningún trabajo en Word, me pide activar. Es imposible

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-08T23:04:48.9766667+00:00
Elio Gonzales 0 Reputation points
answered 2026-09-09T00:37:34.4133333+00:00
Alfredo Mendoza 27,925 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

Word and Click-to-Run both fail with Bad Image error 0xc000012f

Opening Word gives a Bad Image error naming c2r64.dll in Office16, error status 0xc000012f. Online Repair through Settings > Apps triggers the same error. Uninstalling from Installed apps also fails, OfficeClickToRun.exe throws the same Bad Image…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-08T02:34:37.81+00:00
Thompson, Ross 25 Reputation points
commented 2026-09-09T00:03:34.53+00:00
Thompson, Ross 25 Reputation points
2 answers One of the answers was accepted by the question author.

Microsoft365

Just purchased Microsoft365 and when I open Excel I am not able to enter data in the cells.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-08T22:27:27.8566667+00:00
Shauna Bouterse 20 Reputation points
accepted 2026-09-08T23:42:51.2733333+00:00
Shauna Bouterse 20 Reputation points
1 answer One of the answers was accepted by the question author.

Activated 365 to Wrong Account

I need assistance in deactivating the key from the wrong account and reactivating it on the correct account.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-08T20:14:16.9866667+00:00
Jim Crockett 20 Reputation points
commented 2026-09-08T20:33:36.51+00:00
Jim Crockett 20 Reputation points
3 answers One of the answers was accepted by the question author.

Activate 1-month free microsoft 365

Trying to activate free microsoft 365 when setting up my new laptop but I just get a 'Payment Challenge' window and then nothing.....

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-02-16T11:15:15.34+00:00
Peter Norman 20 Reputation points
edited an answer 2026-09-08T19:44:13.0633333+00:00
Stefan Blom 351.1K Reputation points MVP Volunteer Moderator
3 answers

Expiring license

Hi, I have changed laptops & have signed in to microsoft but it says my license is expiring tomorrow! When I got in to word/excel - file & account, I have tried to update the license but it tells me something went wrong & contact support

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-08T17:18:16.7866667+00:00
David Williams 0 Reputation points
answered 2026-09-08T19:33:37.1133333+00:00
Stefan Blom 351.1K Reputation points MVP Volunteer Moderator