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1 answer One of the answers was accepted by the question author.

Cognitive Services-Form Recognizer: Custom model training stuck / backend state issue — Build operations remain in running state

Problem description I am experiencing an issue with custom neural model training in Azure AI Document Intelligence (Form Recognizer). Starting on October 7, 2026, my training operations have remained stuck in the 'running' state with 0% completed,…

Azure Document Intelligence in Foundry Tools
asked 2026-10-09T19:13:01.3366667+00:00
Rich Fantozzi 20 Reputation points
accepted 2026-10-23T19:22:41.57+00:00
Rich Fantozzi 20 Reputation points
1 answer

Azure Document Intelligence capabilities

Does Azure Document Intelligence allow you to compare the data extracted with either prebuilt models or custom models?

Azure Document Intelligence in Foundry Tools
asked 2026-10-23T13:54:10.3833333+00:00
Megan Leverock 0 Reputation points
answered 2026-10-23T13:54:48.69+00:00

AI answer

1 answer

my custom extraction model has disappeared

One of my custom models has disappeared from the list of models and when I click train on the model in my project it appears to start but still doesn't appear in the list of models. Help!

Azure Document Intelligence in Foundry Tools
asked 2026-09-22T09:17:56.54+00:00
Glenn Pearce 0 Reputation points
commented 2026-10-22T12:17:36.04+00:00
SRILAKSHMI C 19,830 Reputation points Microsoft External Staff Moderator
1 answer

Investigation Request: Azure Document Intelligence Processed Pages Discrepancy – September 2026

1. Issue Summary We have identified a significant discrepancy between the number of pages recorded by our application and the page count reported in the Azure Portal for Azure AI Document Intelligence during September 2026. Our application-side…

Azure Document Intelligence in Foundry Tools
asked 2026-10-20T03:24:43.39+00:00
Gu, Chuanyang | CNTD 0 Reputation points
edited the question 2026-10-20T08:30:50.8133333+00:00
Gu, Chuanyang | CNTD 0 Reputation points
1 answer

How come when using the Azure document Intelligence read model creating a searchable PDF based on a PDF with a cropbox in the pages, creates bboxes (word polygons) on the wrong position. The module should make corrections for the cropbox offset.

When providing a multiage PDF with a cropbox on the pages to the "2024-07-31-preview" API version, creates a searchable PDF with bboxes (word polygons) on the wrong position. Looks like the word polygon is not corrected by the cropbox…

Azure Document Intelligence in Foundry Tools
asked 2024-08-29T12:51:50.0533333+00:00
John van Lennep 5 Reputation points
commented 2026-10-15T20:45:43.32+00:00
mdes 0 Reputation points
0 answers

How can I get the result of azure document intelligence get_analyze_batch_result

I am setting up a batch request to azure document intelligence using the async interface like the following and saving the continuation token. Then in a queue I poll the job using the previously saved continuation token and print out all the statuses.…

Azure Document Intelligence in Foundry Tools
asked 2026-10-15T08:12:02.7266667+00:00
Krishan Patel 0 Reputation points
commented 2026-10-15T08:13:10.6466667+00:00
Krishan Patel 0 Reputation points
1 answer

Azure AI Document Intelligence – custom model training data size limit and custom neural model availability in South Africa North

Hi, We're building a production OCR solution on Azure AI Document Intelligence using a custom extraction model, and we're blocked by the training data size limit. Our setup: Pricing tier: Standard (S0) Region: South Africa API version: 2024-11-30 /…

Azure Document Intelligence in Foundry Tools
asked 2026-10-13T14:18:45.5733333+00:00
Ehsan Datasmith 0 Reputation points
answered 2026-10-13T15:28:48.1233333+00:00
Rukshan edirisinghe 2,205 Reputation points
1 answer

Urgent: Unexpectedly Long Training Duration in Document Intelligence

We are currently training a customer extraction model in Azure Document Intelligence. The training process has been running for more than 24 hours, whereas similar model trainings typically complete within 4-6 hours. Additionally, we are unable to stop…

Azure Document Intelligence in Foundry Tools
asked 2026-10-09T13:06:31.2366667+00:00
Akash Shrivastava 0 Reputation points
edited the question 2026-10-09T17:48:43.03+00:00
Andreas Baumgarten 133.1K Reputation points MVP Volunteer Moderator
0 answers

The `ProcessedPages` metric is missing from Azure Monitor for my Document Intelligence F0 resource, and the Azure Portal shows "Error retrieving data." The quota API also reports zero usage despite processed documents.

Azure Document Intelligence F0 – ProcessedPages metric missing and quota usage reporting 0 Hello, I am using an Azure AI Document Intelligence resource with the following configuration: Service: Azure AI Document Intelligence SKU: F0 (Free Tier) Region:…

Azure Document Intelligence in Foundry Tools
asked 2026-10-08T08:56:49.34+00:00
zeynep ay 0 Reputation points
1 answer

how to generate transcript?

I want to generate a transcript. But I have failed the examination which i attempted. how can i generate a transcript for the same.

Azure Document Intelligence in Foundry Tools
asked 2026-10-07T18:54:51.0933333+00:00
ABDULRAASHIDASULTHANA-3621 20 Reputation points
answered 2026-10-07T23:06:56.65+00:00
Jose Benjamin Solis Nolasco 12,861 Reputation points Volunteer Moderator
1 answer

HTTP Timeout issues when hitting Azure Foundry "mistral-document-ai-2512" inferencing endpoint

When hitting the Foundry resource for "mistral-document-ai-2512" I am getting significant latency and networking timeouts. This started around 9/22 at 11:30 pm EST and has remained consistent for the last 2 days. Anyone experiencing…

Azure Document Intelligence in Foundry Tools
asked 2026-09-24T15:28:30.0766667+00:00
Robitaille, Luc 0 Reputation points
commented 2026-09-30T10:32:08.6933333+00:00
Sai Kiran Mudavath 270 Reputation points Microsoft External Staff Moderator
0 answers

Getting "Connection to ...azure.com timed out. (connect timeout=300)" when doing many calls to begin_analyze_document

We are trying out azure document intelligence from python. In particular we are using client.begin_analyze_document() with model id prebuilt-read. When we are doing a load test, a large amount of requests continuously for several minutes, we are getting…

Azure Document Intelligence in Foundry Tools
asked 2024-07-01T15:51:54.1233333+00:00
Mauricio Villegas 5 Reputation points
commented 2026-09-24T10:55:22.9233333+00:00
Thai Nguyen Dinh 0 Reputation points
2 answers

Azure Document Intelligence Combining fields together

We have been facing a significant decrease in performance (today mostly) after training the model once again with newer PO documents. Today alone has been a major struggle. It's unclear what exactly is causing the issues, but basically the model will…

Azure Document Intelligence in Foundry Tools
asked 2026-09-15T20:52:13.9433333+00:00
Becky Burgess 40 Reputation points
commented 2026-09-22T17:02:41.94+00:00
Allan Solomon Mejia 10,545 Reputation points
4 answers

Azure Document Intelligence OCR for official seals/stamps problem

We are using Azure Document Intelligence to perform OCR recognition on application forms and receipt documents. However, we have encountered a scenario where the recognition accuracy is somewhat low, and we would like to check if there are any available…

Azure Document Intelligence in Foundry Tools
asked 2026-07-08T09:30:41.9166667+00:00
Liu, Mingxing | Barry | CNTD 0 Reputation points
edited an answer 2026-09-22T01:56:10.0466667+00:00
Gu, Chuanyang | CNTD 0 Reputation points
1 answer

What's the difference between Azure AI Foundry Content Understanding Standard and Pro and what does the roadmap look like for the future of Content Understanding and Pro?

What's the difference between Azure AI Foundry Content Understanding Standard and Pro and what does the roadmap look like for the future of Content Understanding and Pro? I see pro is supposed to have Multi-step reasoning but I don't see an example of…

Azure Document Intelligence in Foundry Tools
asked 2025-09-25T17:13:45.1466667+00:00
Anonymous
answered 2026-09-08T13:24:33.7833333+00:00
alfredo stefano 0 Reputation points
1 answer One of the answers was accepted by the question author.

Details needed on how to successfully call .NET Document Intelligence client DeleteAnalyzeResult API method

Per various Azure articles, including github data-privacy-security.md and how-does-document-intelligence-process-data, it is suggested that the Document Intelligence client DeleteAnalyzeResult API method should be called if cleaning up data is required. …

Azure Document Intelligence in Foundry Tools
asked 2026-09-04T19:07:59.1166667+00:00
Sean Leino 65 Reputation points
commented 2026-09-08T11:15:40.27+00:00
Sean Leino 65 Reputation points
1 answer

Cognitive Services-Form Recognizer: Slow Processing of Invoice Batches — Prolonged End-to-End Times

Problem description I am experiencing significant delays in processing invoice batches using Azure Cognitive Services-Form Recognizer. Since September 1, 2026, most batches, each containing 15 invoice documents, are taking over an hour to complete, with…

Azure Document Intelligence in Foundry Tools
asked 2026-09-05T14:08:11.2733333+00:00
Matias Haller 0 Reputation points
answered 2026-09-05T18:08:56.08+00:00
Manish Deshpande 8,295 Reputation points Microsoft External Staff Moderator
1 answer

Expected behavior of Document Intelligence classification with dynamic banner content

Hello,   We are using Azure AI Document Intelligence for document classification/data extraction in a Salesforce-based digital onboarding flow.   We are attaching two sample utility bill documents/images that should belong to the same functional document…

Azure Document Intelligence in Foundry Tools
asked 2026-05-27T12:43:45.7533333+00:00
IT Cognity 0 Reputation points
commented 2026-09-04T08:45:59.6966667+00:00
Christos Lizos - Cognity 0 Reputation points
1 answer

Clarification needed – Custom Neural model training and processing region for resource in Germany West Central

Our Document Intelligence resource is located in Germany West Central. Public documentation states that Custom Neural model training is only supported in a specific list of regions, which does not include Germany West Central. However, we are able to…

Azure Document Intelligence in Foundry Tools
asked 2026-08-17T13:55:18.5366667+00:00
Document AI 0 Reputation points
commented 2026-09-03T16:33:11.81+00:00
SRILAKSHMI C 19,830 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

Azure OCR struggles to recognize the symbol "ë"

The attached PDF contains the word "cliënt" in the sizes 11, 12, 14, 16 and 18 points. Processing this with Azure Document Intelligence OCR (using the OCR Read model, api version 2024-11-30), it recognizes the "ë" for the 16 points…

Azure Document Intelligence in Foundry Tools
asked 2026-08-27T12:02:35.0133333+00:00
Marco Nijmeijer 60 Reputation points
commented 2026-09-03T13:47:42.3566667+00:00
Marco Nijmeijer 60 Reputation points