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Identity validation stuck on "In Progress" for over 7 days

Hello, the identity validation for my organisation has been stuck on "In Progress" for more than 7 days.

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,559 questions
asked 2026-10-28T01:55:40.8766667+00:00
Nathan Butler 0 Reputation points
commented 2026-10-28T03:56:19.8466667+00:00
Nathan Butler 0 Reputation points
1 answer

Artifact Signing Public Trust: newly formed US LLC whose sole owner lives in Venezuela — eligible?

Hi! I plan to form a single-member US LLC to publish a Windows desktop app, and I'd like to confirm eligibility for Artifact Signing (Public Trust, organization identity validation) before forming the company. The LLC will be newly formed, with an EIN…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,559 questions
asked 2026-10-22T20:02:02.98+00:00
Fabian 0 Reputation points
answered 2026-10-28T02:39:57.82+00:00
Rukshan edirisinghe 2,205 Reputation points
1 answer

Artifact Signing — Are Dutch sole proprietorships (eenmanszaak) eligible for Organization Public Trust validation?

Hello Microsoft Artifact Signing team, I'd like to clarify the eligibility requirements for Organization → Public Trust identity validation in the Netherlands. Under Dutch law, an eenmanszaak (sole proprietorship) is registered with the Chamber of…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,559 questions
asked 2026-10-27T14:34:20.75+00:00
Mikhail K 0 Reputation points
answered 2026-10-28T02:38:32.85+00:00
Rukshan edirisinghe 2,205 Reputation points
2 answers

Artifact Signing organization identity validation failed – unable to complete verification

Hello, I am trying to complete organization identity validation for Microsoft Artifact Signing for my Dutch sole proprietorship, Hodos navigatie. I have successfully created an Azure subscription and an Artifact Signing account in the North Europe…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,559 questions
asked 2026-10-20T09:51:09.5766667+00:00
Jan Boersma 0 Reputation points
commented 2026-10-27T22:37:24.83+00:00
Tim-MSFT 10 Reputation points Microsoft Employee Moderator
1 answer

Failed organization validation for Québec sole proprietorship — how to provide registry evidence?

My Azure Artifact Signing Public organization identity validation is Failed. Its details request business documents dated within the past 12 months, but there is no upload control. I operate a registered Québec sole proprietorship under a registered…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,559 questions
asked 2026-10-27T22:35:15.7966667+00:00
01WEB CANADA 0 Reputation points
answered 2026-10-27T22:37:10.3266667+00:00

AI answer

1 answer

Azure Artifact Signing: Verified ID presentation fails with HTTP 504/404 after successful identity verification

I'm trying to complete Organization / Public identity validation for Azure Artifact Signing, but the verification repeatedly fails during the Microsoft Authenticator Verified ID presentation step. Environment Azure Artifact Signing, Basic tier Region:…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,559 questions
asked 2026-10-21T21:54:17.02+00:00
Elodie Liu 0 Reputation points
commented 2026-10-27T22:03:55.9866667+00:00
Elodie Liu 0 Reputation points
0 answers

Artifact Signing: Organization Validation Stuck in Progress for Over a Week

Problem description I am seeking assistance because my organization identity validation for UPCSELL LLC in the Trusted Signing - Preview environment has remained in the 'In Progress' status since October 14, 2026. This delay is preventing me from…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,559 questions
asked 2026-10-27T21:06:12.7033333+00:00
IgorZaurov-3331 0 Reputation points
1 answer

Individual Artifact Signing in United Kingdom

Hiya, I've been reading up on Azure's Artifact Signing accounts for code signing, and I've set up an account in North Europe as new account creations were blocked in West Europe. I saw there are some limitations for public trust certificates for…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,559 questions
asked 2026-10-20T13:23:09.9933333+00:00
Nathan Baker 0 Reputation points
commented 2026-10-27T20:56:45.9833333+00:00
Tim-MSFT 10 Reputation points Microsoft Employee Moderator
1 answer

Artifact Signing organization validation failed without explanation

We are setting up Azure Artifact Signing Public Trust for Transcensus Ltd, a UK company, to sign the ScriptCue Windows app. The organization validation request was submitted on 1 October 2026. Microsoft requested completion of identity verification…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,559 questions
asked 2026-10-20T14:02:26.3666667+00:00
Augusto Cipriani 0 Reputation points
commented 2026-10-27T20:55:20.53+00:00
Augusto Cipriani 0 Reputation points
1 answer

Artifact Signing individual validation remains Action Required after sharing an existing Verified ID

An individual developer in the United States is setting up Public Trust Artifact Signing on a paid Azure subscription with the Basic signing tier. The signing account is Succeeded, and the owner has the required Identity Verifier role. An earlier request…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,559 questions
asked 2026-10-27T20:29:06.64+00:00
Desktop Signing Help 0 Reputation points
commented 2026-10-27T20:55:06.9566667+00:00
Desktop Signing Help 0 Reputation points
1 answer

setting up azure artifact signing, the au10tix app wont accept my photo

on the au10tix phone app, i move in and out, and into sunshine and shadow, and put the phone in a holder to avoid shake. it only says oops something went wrong contact you administrator. comsodering microsoft is my administator, the ai support does not…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,559 questions
asked 2026-10-27T20:15:48.9333333+00:00
Tony Walters 0 Reputation points
answered 2026-10-27T20:17:16.3433333+00:00

AI answer

0 answers

Artifact Signing organization validation failed after successful Verified ID - no reason or support case access

I need a request-specific review of a failed Azure Artifact Signing organization identity validation for Evatech LTD (United States). What happened: I completed the linked credential verification flow. The Microsoft Verifiable Credentials page…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,559 questions
asked 2026-10-27T19:20:13.0133333+00:00
Evatech 0 Reputation points
0 answers

private escalation to the Artifact Signing Vetting Operations Team

Azure-portal due Basic Support no technical support ticket. Hence, this letter.

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,559 questions
asked 2026-10-27T15:30:02.2333333+00:00
Rachid 0 Reputation points
edited the question 2026-10-27T18:48:12.3233333+00:00
Rachid 0 Reputation points
2 answers

Artifact Signing Public Organization: verification link already used after Face Check failure

We are completing Public Organization identity validation in Azure Artifact Signing. The organization representative's Verified ID presentation returned: "Face Check failed. We could not verify your identity." Opening the verification link…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,559 questions
asked 2026-10-26T05:49:40.4666667+00:00
Jason Jones 0 Reputation points
answered 2026-10-27T18:43:54.68+00:00
Meha-MSFT 2,465 Reputation points Microsoft Employee Moderator
1 answer

Artifact Signing serves expired certificate even though profile shows a new Active certificate

Since 10/19/2026, every signing request on my Artifact Signing account fails with "The certificate is expired" / "Failed to sign. Attempts exceeded." Setup: Account in East US, Basic tier, endpoint https://eus.codesigning.azure.net …

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,559 questions
asked 2026-10-23T16:38:04.5166667+00:00
R M 0 Reputation points
answered 2026-10-27T17:28:28.74+00:00
Zoha Fatima 675 Reputation points
1 answer

Artifact Signing service still returns expired certificate (Oct 16-19) after profile rotated to new cert

My Artifact Signing account (East US, Basic tier) cannot sign anything. Every sign request fails because the service hands out an expired certificate. Identity validation: Completed, valid until 6/19/2027 Certificate profile (Public Trust): shows a…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,559 questions
asked 2026-10-23T17:02:12.7966667+00:00
R M 0 Reputation points
answered 2026-10-27T17:22:13.7633333+00:00
Zoha Fatima 675 Reputation points
1 answer

Artifact Signing still serves expired certificate after profile renewed - every sign request fails

My Artifact Signing account (East US, Basic tier, Public Trust profile) cannot sign anything. The service keeps using an expired certificate. Identity validation: Completed, valid until 6/19/2027 Certificates renewed every day from 2026-06-19 to…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,559 questions
asked 2026-10-23T17:30:53.7+00:00
R M 0 Reputation points
answered 2026-10-27T17:11:02.34+00:00
Zoha Fatima 675 Reputation points
1 answer

Support Request: Artifact Signing organization validation remains In Progress after Face Check succeeds; Authenticator response fails HTTP 504

When did the problem start? Description We are completing Organization / Public identity validation for RaidCore, a registered Dutch business (KVK 42141295). The Azure portal still shows In Progress on 23 October 2026. We have attempted the Microsoft…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,559 questions
asked 2026-10-24T16:36:23.2933333+00:00
RaidCore 0 Reputation points
answered 2026-10-27T17:08:09.0833333+00:00
Zoha Fatima 675 Reputation points
1 answer

Artifact Signing organization validation: how to check for a missing requirement after a document upload with Basic support?

Our Artifact Signing organization identity validation remains In Progress after we uploaded the requested domain-ownership evidence on 22 October 2026. The portal shows the document as Uploaded, with no new Action Required instruction. We checked the…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,559 questions
asked 2026-10-26T10:33:15.1066667+00:00
Ile Luttinen 0 Reputation points
answered 2026-10-27T17:04:59.14+00:00
Zoha Fatima 675 Reputation points
0 answers

Artifact Signing organization identity validation In Progress since Oct 21, cannot open a support ticket

Hi, Our Artifact Signing organization identity validation has been In Progress since October 21, 2026, with no email and no Action Required. Identity validation ID: 813b1bda-b5c9-4335-81a1-521ea4f674ae Organization: LoveDesk LLC (Wyoming, United…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,559 questions
asked 2026-10-27T15:49:20.8633333+00:00
QuestionsPls 0 Reputation points