2,046 questions with Microsoft 365 and Office | Subscription, account, billing | For home | MacOS tags

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Personal subscription paid for a year, been taken away with technical problem.

Account and product State that this is about Microsoft 365 Personal and access to Word on a MacBook. Confirm the Microsoft account email you’re signed in with. Timeline of events Mention that you purchased Microsoft 365 Personal, paid up front, and…

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-09-13T01:56:22.0766667+00:00
Andrew Prettejohn 0 Reputation points
answered 2026-09-13T02:29:29.0766667+00:00
Andrew Prettejohn 0 Reputation points
0 answers

Subscription disconnections

Account and product State that this is about Microsoft 365 Personal and access to Word on a MacBook. Confirm the Microsoft account email you’re signed in with. Timeline of events Mention that you purchased Microsoft 365 Personal, paid up front, and…

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-09-13T01:53:32.8866667+00:00
Andrew Prettejohn 0 Reputation points
3 answers

How to fix Microsoft365 is on Mac desktop

In July I purchased Microsoft 365 Personal 12-month subscription. Previously I had a one-time purchase for Microsoft 365. In September Word and Excel no longer allowed me to edit or print. The messages all stated that a subscription is required to…

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-09-12T16:14:13.05+00:00
Kim Nicholson 0 Reputation points
commented 2026-09-13T01:43:38.5+00:00
EmilyS726 265.1K Reputation points Independent Advisor
1 answer

Charged for a package I did not subscribe to

Last month (4 August 2026), I subscribed to Microsoft 365 Personal (US$ 8.49 per month). Only to see a deduction from my Visa card on 29 August 2026, charged for the Microsoft 365 Family yearly fee of US$ 104.99. I have cancelled the Microsoft 365 Family…

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-09-12T06:08:52.9933333+00:00
Raina Hatutala 0 Reputation points
answered 2026-09-12T06:45:33.12+00:00
DaveM121 929.6K Reputation points Independent Advisor
1 answer

Changing my 365 email on a Mac

My current account is with an email that is being discontinued. My ongoing PERSONAL email is being rejected as "organizational". The fixes I see are all Windows-based.

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-09-09T23:19:06.3066667+00:00
Jane Garthson 0 Reputation points
commented 2026-09-11T00:28:27.11+00:00
EmilyS_726 27,750 Reputation points Volunteer Moderator
2 answers

my account says it isn't active

I have a microsoft account that I have used for several years and am billed for monthly, currently my account won't let me do anything but view documents. This problem has just started in the past few weeks, it has occurred in excel and word. I have…

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-09-10T03:36:03.9166667+00:00
matt nelson 0 Reputation points
edited the question 2026-09-10T10:44:26.4133333+00:00
Kai-H 26,385 Reputation points Microsoft External Staff Moderator
2 answers

my subscription

my subscription that I have been paying for on apple is not recognized

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-09-10T03:42:19.4133333+00:00
F Ollivierre 0 Reputation points
answered 2026-09-10T04:25:37.3166667+00:00
Estrella721 45,815 Reputation points Independent Advisor
2 answers

Macbook unable to edit on word

Hi guys im facing a serious issue and although I raised a ticket on Microsoft support almost 5 days ago until today no agent has contacted me. So I have a Microsoft subscription thats supposed to include office word on desktop, currently only my Web…

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-09-09T12:59:10.9666667+00:00
Gusai 0 Reputation points
answered 2026-09-09T13:44:13.5966667+00:00
DaveM121 929.6K Reputation points Independent Advisor
1 answer

Problem with subscription already purchased twice.

Hi. I would like to have a chat with a human. I have TWO subscriptions as every time I log off my account or restart my apple Mac, my subscription dissapear. Last time I purchased again as I though was expired by mistake because again log off and didn't…

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-09-08T21:28:40.48+00:00
ANA REDONDO PINILLOS 0 Reputation points
answered 2026-09-08T21:58:15.33+00:00
Stefan Blom 351.3K Reputation points MVP Volunteer Moderator
2 answers

Billing question

I don't understand an email that I received a couple of days ago, notifying me that I am going to be billed $199.99 for a subscription that I didn't know I had to Microsoft 365 Family. Please explain this purported charge.

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-09-08T17:32:21.08+00:00
David Trezise 0 Reputation points
answered 2026-09-08T18:08:58.2833333+00:00
EmilyS726 265.1K Reputation points Independent Advisor
1 answer

URGENT*** LOCKED OUT OF EMAIL AND PAID MICROSOFT 365 SUBSCRIPTION

I urgently need help accessing my Microsoft 365 on my Macbook. I have spent approximately nine hours trying to resolve this and unable to continue study and work. I'm also unable to access my emails. I have an active up to date and paid Microsoft 365…

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-08-28T01:35:06.7966667+00:00
Lisa M Lucas 0 Reputation points
commented 2026-09-08T04:11:37.77+00:00
Wendy 0 Reputation points
1 answer

I have trouble logging in to find an invoice and how to update my credit card information for my Microsoft yearly subscription

Hello i received an email stating I was charged for $99.99 today for my Microsoft 365 Personal yearly subscription. I want to access an invoice stating I was charged that details the date of charge, cost, and last 4 digits of the credit card used to give…

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-09-07T15:31:38.6066667+00:00
Rjay Juarez 0 Reputation points
answered 2026-09-07T16:10:38.6133333+00:00
Diana Mariz 10,900 Reputation points Independent Advisor
1 answer

Cancel office 365!!!

I’ve been trying to cancel msoffice for over a year . Can you provide an address I can mail my complaint thru the usps?

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-09-06T22:46:02.0733333+00:00
Gloria Garwood 0 Reputation points
answered 2026-09-06T23:31:30.59+00:00
Jhun Buala 5,545 Reputation points Independent Advisor
1 answer

How to change a personal 365 account to a non-profit/charity account?

We have a personal accoun t - but it should be for a non-profit charity account

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-09-03T18:50:08.37+00:00
Ellon Mens Shed 0 Reputation points
answered 2026-09-03T19:25:58.1933333+00:00
EmilyS726 265.1K Reputation points Independent Advisor
2 answers

Refund--365 Family and 365 Personal will not load on my computer, per your technician!

Purchased 365 Personal and 365 Family this week. Worked with Microsoft Technician Tuesday and Wednesday. These two programs will not work on my Macbook. Your technician agrees. I would like a refund of both of these subscriptions, please! Janis…

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-09-03T18:25:00.52+00:00
Janis Becking 0 Reputation points
edited the question 2026-09-03T19:00:10.61+00:00
EmilyS_726 27,750 Reputation points Volunteer Moderator
2 answers

I need to investigate and cancel a recurring charge for Microsoft*36 on my Apple card

how do I contact Microsoft customer service about an autorenewal charge to my credit card? my account is expired since 2021 so I don't know what this is about, and I want to talk to a customer service rep

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-09-03T13:46:55.23+00:00
Susan Degrave 0 Reputation points
answered 2026-09-03T14:21:19.49+00:00
SD - IA 178.9K Reputation points Independent Advisor
3 answers

charged twice

Hey, so basically I got charged twice this month one on August 25, 2026 and one on August 30, 2026. can I ask for a refund for one of them and cancel one of those two if there is two subscription of same plan.

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-08-31T02:56:42.72+00:00
Hoshang Baqaee 0 Reputation points
commented 2026-09-03T12:02:36.85+00:00
Stefan Blom 351.3K Reputation points MVP Volunteer Moderator
1 answer

How to completely remove mail address or ghost mail address

Trying to share my family subscription with my wife. New Mac was needed to go to school. Sharing the link is fine, but when activating the information boks informs us "it appears the the mail is already in use" and we can do nothing. Not even…

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-08-31T17:44:10.0666667+00:00
Thomas BP 0 Reputation points
commented 2026-09-03T08:26:47.1933333+00:00
Norah-L 10,490 Reputation points Microsoft External Staff Moderator
1 answer

renew membership

Need to change my bank account details on my annual membership. this system is useless.

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-08-31T07:23:57.12+00:00
Tricia 0 Reputation points
commented 2026-09-03T08:11:37.7466667+00:00
Kai-H 26,385 Reputation points Microsoft External Staff Moderator
1 answer

Microsoft Office 365 does not work in my Mac.

Dear Team, I have signed up into Microsoft 365 account from Apple App Store. However it does not work and it causes problem. Please fix the problem at the earliest Regards Krishna Thota

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-09-02T21:47:35.2833333+00:00
KCT 0 Reputation points
answered 2026-09-02T22:41:43.4933333+00:00
Ivan B 122.7K Reputation points Independent Advisor