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4 answers

Need link to the Copilot License Troubleshooter

When I select the Copilot License Troubleshooter it launches a blank page. What link do I use to get to Copilot License Troubleshooter? For Copilot-related entitlement or license issues, run the Copilot license troubleshooter in the Get Help app and…

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-05-27T13:08:24.3266667+00:00
Tom Whaley 25 Reputation points
commented 2026-11-13T00:51:16.6866667+00:00
Jeff Griffin 0 Reputation points
1 answer

cancel subscription

I used my Mac address to subscribe and this address is no longer attached to my gmail account .

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-11-12T22:07:26.1833333+00:00
Gilles Tisseraud 0 Reputation points
commented 2026-11-12T22:55:33.9533333+00:00
John Jefferson Doyon 90,940 Reputation points Independent Advisor
2 answers

I can't figure out how to sign into my 365 office account

How do I sign into 365 office after I clicked reset?

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-11-12T20:59:09.4366667+00:00
Earl Coombs 0 Reputation points
edited an answer 2026-11-12T21:36:21.5033333+00:00
Kayece Jan Mae Amizola 16,875 Reputation points Independent Advisor
2 answers

Charged twice for Microsoft 365

I bought a new mac book laptop and with the purchased I bought the microsoft 365 package. I was charged by apple for this bundle, but was also charged $99.99 from microsoft. I am looking to get a refund. The only subscription I want on this acount is one…

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-11-12T19:54:17.74+00:00
Katelynn Knott 0 Reputation points
answered 2026-11-12T20:35:37.3833333+00:00
EmilyS726 279.8K Reputation points Independent Advisor
3 answers

Duplicate Microsoft 365 subscription bought after sign-in failure on Nov 7 - need refund confirmation

On November seventh, I could not sign in to my existing Microsoft 365 subscription. The messages I saw made it look as if my subscription had ended, so I signed up for a new subscription using a different email address. Later that same day, I was able to…

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-11-09T21:18:05.67+00:00
Jed Workman 0 Reputation points
answered 2026-11-12T17:28:33.24+00:00
Jed Workman 0 Reputation points
2 answers

I had bought my lifelong Microsoft plan but recently could not use/edit/save Microsoft Word documents

My email is [PII removed]@gmail.com I had bought my lifelong Microsoft plan, for lifelong, when I bought my Macbook Pro in 2020. However, I recently found out that, I could not edit all my previous saved Microsoft Word documents on "Word", I…

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-11-09T08:02:09.43+00:00
Clarice Wong 0 Reputation points
edited the question 2026-11-12T11:03:44.51+00:00
Kai-H 31,165 Reputation points Microsoft External Staff Moderator
2 answers

Charged for Annual Microsoft 365 Personal After Selecting Monthly Billing During Trial Conversion - Requesting Refund

I started a free trial of Microsoft 365 Personal. When the trial ended, Microsoft provided an option to switch from the trial to monthly billing. I selected the monthly billing option because I did not want an annual subscription. Despite making that…

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-11-12T01:17:29.57+00:00
Peter Davio 0 Reputation points
answered 2026-11-12T07:09:52.8333333+00:00
Xavier-D 14,535 Reputation points Microsoft External Staff Moderator
3 answers

I moved from Australia to SPain

I have updated my billing address to SPain. Cancelled my Australian SUbscription, tried paying with Amex, Pay Pal and Visa and Mastercard, it does not let me. I am trying using my Australian card, to no avail. Tried with my PSanish Card after changing to…

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-11-09T18:02:53.1866667+00:00
Vivian Allen 0 Reputation points
commented 2026-11-11T13:44:40.5166667+00:00
Vikki-T 14,115 Reputation points Microsoft External Staff Moderator
1 answer

Unable to contact Microsoft Office

How do I talk with a real person at Microsoft Office? I changed my server from "Shaw.ca" to iCloud.com in April (same prefix in email). I spent two and a half days then trying to make the changes with Microsoft Office before I lost access…

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-11-10T16:42:06.4366667+00:00
Pam Dunn 0 Reputation points
answered 2026-11-11T02:45:17.19+00:00
Emma1-N 15,005 Reputation points Microsoft External Staff Moderator
2 answers

trying to open an excel (aslo in word) file on mac. app doesnt recognise i have subscription

i am logged in to my account i have subscription that should allow me to use excel and word and i can easily edit files on the web, when i open it with the app on my mac i get a pop up just below the task bar telling me i cannot edit or save because i…

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-11-08T22:41:53.1466667+00:00
Yoav Brown 0 Reputation points
commented 2026-11-10T14:18:23.2033333+00:00
Vikki-T 14,115 Reputation points Microsoft External Staff Moderator
2 answers

Word/PPT Copilot works. OneNote Copilot unavailable. Check provisioning

My Microsoft account shows Microsoft 365 Personal with AI Credits. Copilot works in Word and PowerPoint but OneNote Copilot remains grayed out on Mac. Copilot Notebooks on iPhone displays "Copilot isn't available for this account." I have…

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-11-05T11:31:47.2533333+00:00
Scott Latta 0 Reputation points
commented 2026-11-10T13:26:28.5233333+00:00
Vikki-T 14,115 Reputation points Microsoft External Staff Moderator
3 answers

I cannot activate an existing subscription for Microsoft 365

Current status: Word: works fine Excel: banner reading "Subscription required to edit and save" I can edit but not save Powerpoint: banner reading "Subscription required to edit and save" I can not edit or save I don't use outlook or…

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-11-09T16:50:34.7733333+00:00
Graham Wolstenholme 0 Reputation points
commented 2026-11-10T01:21:58.0866667+00:00
John Jefferson Doyon 90,940 Reputation points Independent Advisor
1 answer

Refund requested for $106.24

I subscribed to MS 365 today for my MAC Pro. I need a refund because I have a Ventura 3.7. 8 OS and MS 365 needs 14OS or higher. My Mac was purchased in 2007 and can not be upgraded further. The subscription confirmation page indicates that I have…

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-11-09T21:03:45.42+00:00
Margaret Collins 0 Reputation points
answered 2026-11-09T21:36:39.0733333+00:00
EmilyS726 279.8K Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

Need Help Reinstalling my one time Subscription purchase of Office Home & Business 2021

I need a personal ‘link’ to reinstall my Office Home & Business 2021 suite. The link under my profile, account.microsoft.com/services, ’Subscriptions’, ‘Products you purchased’, is precisely Javascript source coded to download the latest version of…

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-11-09T18:57:16.18+00:00
Jacquie Damerow 25 Reputation points
accepted 2026-11-09T21:03:28.27+00:00
Jacquie Damerow 25 Reputation points
2 answers

Paid for 365 but keep getting emails saying update payment method

I have paid for Microsoft 365, it shows as next payment due in 2027 and I have the Paypal confirmation. All the apps work perfectly but I keep getting emails asking me to update my payment method as it "failed due to billing issues" Anyone elde…

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-11-08T10:33:44.8566667+00:00
James Brown 0 Reputation points
answered 2026-11-08T11:08:09.4433333+00:00
DaveM121 947.9K Reputation points Independent Advisor
2 answers

transfer office to new laptop

I have office on my other laptop, but can't seem to get it on the new one? Can I do that or do I need to pay for a new subscription? I am using a Mac.

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-11-07T17:37:24.6366667+00:00
Jana Bartels 0 Reputation points
edited the question 2026-11-07T19:22:06.7+00:00
Stefan Blom 357.6K Reputation points MVP Volunteer Moderator
2 answers

I need the most basic account that offers use of PowerPoint

I currently have a Family Plan, which is more than I need. All I need is to be able to use PowerPoint on one device. Word and Excel would be nice, but not essential. PowerPoint is essential. What is the best subscription for a single user of PowerPoint?

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-11-06T22:58:33.85+00:00
Pete Theodore 0 Reputation points
answered 2026-11-06T23:32:48.1233333+00:00
EmilyS726 279.8K Reputation points Independent Advisor
2 answers

Account and billing questions

Please help me identify what I am being billed for and how long. I would also like to cancel whatever the service was which I haven't used as well as getting a well deserved refund. Regards Frank "Chip" Park

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-11-05T15:19:14.6166667+00:00
Frank Park 0 Reputation points
answered 2026-11-05T17:41:15.4533333+00:00

AI answer

2 answers

Unable to access family subscription

Unable to access family subscription to microsoft 365. I Have used a family subscription for a long time and it recently stopped working. A new invitaton was issued and still it was not able to be accessed. My mac computer systems are up to date. How do…

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-11-05T05:08:33.77+00:00
Helen Brokenshire 0 Reputation points
answered 2026-11-05T05:45:10.45+00:00
GsN5034 - IA 80,110 Reputation points Independent Advisor
2 answers

How to transfer Office Home & Student 2021 to Mac

I have Microsoft office Home & student 2021 for lifetime in old my windows laptop which I got when I was purchasing that laptop but now I have upgraded to a Mac and I want to use that office and I downloaded the installer through Microsoft official…

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-10-27T20:23:19.4666667+00:00
Ankur Saroj 0 Reputation points
commented 2026-11-04T10:48:10.3066667+00:00
Thomas4-N 23,505 Reputation points Microsoft External Staff Moderator