An application or feature powered by Windows Copilot to assist users with tasks and productivity
There is no confirmed broad Microsoft Copilot outage at the moment; the official status endpoint reports the service as available, although some users are reporting problems today.^1^ ^2^
Check whether the problem is the app or service
- Open Copilot in a web browser.
- If the web version also fails, check the Microsoft service-health page for a newly posted incident.
- If the web version works, the Windows Copilot app likely needs local troubleshooting.
- Open Start, search for Get Help, and launch it.
- Enter Copilot connectivity troubleshooter in the search box and run it. This checks for firewall rules and other connection blockers.^3^
Repair the Windows Copilot app
If connectivity testing finds nothing:
- Go to Start → Settings → Apps → Installed apps.
- Find Microsoft Copilot and select More (…) → Advanced options.
- Select Repair, then try opening Copilot again.
- If Repair does not work, return to the same page and select Reset.^4^
Reset can remove the app’s locally stored data and returns its settings to their defaults. You may need to sign in again afterward.
If neither option works, uninstall Copilot from Installed apps, then reinstall it through Microsoft Store → Library.^5^
For a work or school account, an administrator can also check Microsoft 365 admin center → Health → Service health for incidents affecting only the organization’s tenant.^6^
References
- Microsoft service health status
- Microsoft Copilot down? Current problems and outages | US
- Copilot troubleshooters | Microsoft Support
- [Windows 11](https://support.microsoft.com/windows/apps/repair-apps-and-programs-in-windows#summary)
- [Windows 11](https://support.microsoft.com/accounts-billing/fix-problems-with-apps-from-microsoft-store)
- How to check Microsoft 365 service health